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Expat Advice: How to Call Important French Numbers from Abroad

French customer service can be difficult to navigate, especially when you are calling from abroad. To save you time and headaches, we've put together this guide to reaching utilities and other important French companies from abroad

Learn how to dial to and from France in our guide to calling in France

Utilities (Energy)

Calling EDF customer service from abroad

Edf logo

EDF is the historic and largest electricity supplier in France. The regular customer service number for EDF when dialed from abroad is +339 69 32 15 15.

To reach EDF's English-speaking customer service from abroad, dial +339 69 36 63 83. Press 1 to continue in English.

Starting Energy Service in France?You do not have to open an account with EDF. Alternate suppliers offer lower rates and the same or better customer service quality than EDF. Selectra's English-speaking customer service advisors are here to help you start energy service in your name with an energy supplier that offers lower rates than EDF (Monday through Friday: 8:30 am to 8 pm, Saturday: 9:30 am to 6 pm).
 

Calling GDF Suez customer service from abroad

Engie logo

Engie (formerly GDF Suez) is the largest (and historic) supplier for natural gas in France. If you are a current customer and wish to reach Engie customer service from abroad, call +339 69 324 324.

Calling Enedis (ERDF) customer service from abroad

Enedis logo

Enedis (formerly ERDF) is the grid operator for power in France. You may need to call Enedis from abroad if you have purchased a newly built home in France and need to have new electricity service installed. There are several numbers for Enedis, depending on your region. To dial Enedis from abroad, use our guide to Enedis telephone numbers and replace the first 0 with +33.

Calling GRDF customer service from abroad

GRDF logo

GRDF is the gas distribution operator in France. If you already have a gas account with an energy supplier in your name and need to contact GRDF from abroad, dial +339 69 36 35 34.

If you need to open a gas account in your name, you can call Selectra's English-speaking customer service at +339 87 67 37 93 to speak to an energy advisor who can find you a rate that is lower than the GDF Suez regulated tariffs.

Utilities (Internet & Telephone)

Call Orange France customer service from abroad

Orange logo

To reach Orange France English speaking customer service from abroad, dial +339 69 36 39 00. To reach mobile-specific customer help, dial +336 07 62 64 64 (note that customer service for this number may only be in French).

Sosh customers looking for customer help when abroad can receive online-only assistance: live webchat, email, or through the Sosh online forum.

SFR customer service from abroad

sfr logo

SFR customers looking for assistance from abroad can call +336 1000 1023.

RED by SFR customers can access customer service online: by checking their online FAQ guides or forum, or by live webchat.

Bouygues customer service from abroad

Bouygues logo

To reach Bouygues customer service from abroad for help with a mobile phone, dial +33 660 614 614.

Business customers (Bouygues Pro) customers should call +33 660  618 618.

Reach Free customer service from abroad

Free logo

Call +331 78 56 95 60 to reach Free customer assistance from abroad.

Travel

Calling SNCF from abroad

SNCF logo

To purchase a train ticket over the phone from abroad, dial +33 8 92 35 35 35. You may also be able to purchase SNCF train tickets from registered travel agents. For other enquiries, we recommend trying to find customer assistance online on the SNCF website (live chat or email).

Calling Air France from abroad

Air France logo

The correct number to reach Air France depends on the country from which you are calling. To find the correct number, select your country from the Air France homepage, and then click on "Contact Us/Nous contacter".

Health

Ameli

Amelie logo

If you have a health problem abroad and need to contact Assurance Maladie, dial +33 811 70 3646.