Engie (ex GDF Suez, and formerly Gaz de France) is the historic gas supplier in France, and remains the largest supplier of natural gas in France to this day. Find out about Engie offers, opening an account with Engie and how to contact Engie customer service.
Who are Engie?
Engie (formerly GDF Suez, formerly Gaz de France) was formed in 2008 by the merger of Gaz de France and Suez, and its origins date back to the 19th century with the creation of the Universal Suez Canal Company. Gaz de France was created in 1946, when the French government nationalised the assets of private gas and power companies in France. The company was privatized in 2006 in preparation for its merger with Suez in 2008. When it was formed, GDF Suez became the second-largest utlity in the world. As of December 2014 the French government held one-third of GDF-Suez.
In April, 2015, GDF Suez rebranded as Engie, in recognition of its goal of becoming a leader in the energy transition.
Engie's Activities
Engie is active throughout the energy delivery process. Engie's activities in France include:
- Retail energy supply: Engie is the historic and largest natural gas supplier in France,
- Gas distribution: natural gas distribution network operator GRDF is a direct subsidiary of Engie
- Gas transportation and storage: Engie also owns natural gas transportation and storage companies
- Electricity generation: Engie is the second-largest electricity producer in France, after EDF. About 50% of its electricity is generated from renewable sources
Engie or EDF: are they the same?
EDF and Engie formerly belonged to the same company - EDF-GDF. They then separated to form the only two energy suppliers in France: EDF for electricity, Engie for natural gas (in addition to ELDs in certain regions).
When the market was opened up to competition, EDF and Engie lost their supply monopoly and welcomed alternative suppliers. Today, they are still the main suppliers in France, but are indeed two separate companies.
Choosing EDF or Engie has no impact on the quality of the energy provided, as the breakdown services are provided by Enedis and GRDF, however consumers can still benefit from comparing offers and their potential savings on the price per kWh as well as the level of service provided to help choose the righ energy supplier for their needs.
Engie Tariffs
As the historic natural gas supplier, Engie is the only supplier to offer regulated rates, engie's (tarif gaz réglementé) for natural gas. Regulated tariffs change every month and are fixed by public authorities. While the regulated tariff for gas is still a popular choice for French consumers, these prices are among the highest on the market, and more and more consumers are opting for cheaper, competitive offers from a alternative gas suppliers..
In addition to the regulated tariffs, Engie offers fixed and market price offers. In this way, customers can still stay with Engie for gas despite the disappearance of regulated tariffs. It's worth noting that, even if these are fixed price offers for several years, it is possible to terminate your Engie contract at any time.
Engie's tarif gaz réglementé
End of regulated gas tariffs! Regulated gas prices are doomed to disappear in 2023. For this reason, it is no longer possible to subscribe to them since November 2019.
Engie's regulated tariffs change slightly depending on your region (zone tarifaire). There are 6 tarif regions in France (Paris is Zone 2). The price differences reflect the difference in transportation costs to that particular region.
| Consumption Class | Subscription Charge (in Euros, annual charge, taxes included) |
kWh price (Euros) | |||||
|---|---|---|---|---|---|---|---|
| Zone 1 | Zone 2 | Zone 3 | Zone 4 | Zone 5 | Zone 6 | ||
 Base = cooking |
102.12 | 0.1121 | 0.1121 | 0.1121 | 0.1121 | 0.1121 | 0.1121 |
 B0 = hot water |
102.12 | 0.1121 | 0.1121 | 0.1121 | 0.1121 | 0.1121 | 0.1121 |
 B1 = heating |
249.72 | 0.0873 | 0.0880 | 0.0887 | 0.0894 | 0.0902 | 0.0909 |
Last update: à jour au 1er novembre 2022
While most residential gas customers in France purchase the regulated tariff from Engie /GDF Suez, many alternate suppliers offer reduced rates that are based off the regulated tariff, and guarantee savings.
| Plan | Subscription Charge | Pre-tax per kWh price | Engagement | Find out more |
|---|---|---|---|---|
 GDF Suez "Tarifs Réglementés" |
Set by public authorities | Set by public authorities | Possibility to switch suppliers or come back to the regulated tariff at any moment | Contact Engie |
 Example of a cheaper offer: Total Direct Energieclassic offer |
Same as regulated rates | 5% cheaper than the pre-tax regulated tariff | No commitment: cancellation possible at any time without penalty | 09 87 67 37 93 or request a Free call back. |
Engie Market Price Offers
Alongside the regulated tariff for gas, Engie also sells competitive contracts for natural gas and electricity.
Only the GDF Suez "Tarifs Réglementés" for natural gas are regulated. All of Engie's other offers are competitive, and therefore not regulated.
| Plan | Description | Find out more |
|---|---|---|
| Happ-e Electricité |
|
09 87 67 37 93 or request a Free call back. |
| Elec Ajust |
|
|
| Elec Weekend |
|
| Plan | Description | Find out more |
|---|---|---|
| Engie/GDF Suez Regulated Tariffs (Tarifs gaz réglementés) | Prices fixed by public authorities every month | 09 87 67 37 93 or request a Free call back. |
| Gaz Ajust |
|
|
| Engie Mon Pilotage offer (ex Confort Connecté) |
|
| Plan | Description | Find out more |
|---|---|---|
| GDF regulated tariffs (Tarifs réglementés) for gas + an Engie competitive electricity plan | Depends on the competitive offer chosen | 09 87 67 37 93 or request a Free call back. |
| Duo Connecté |
|
|
| Duo Ajust |
|
Happ-e
Happ-e is Engie's 100% online-based, low-cost offer for electricity. A response to Total Direct Energie's 100% Online electricity plan, Happ-e proposes a discount on the pre-tax EDF regulated tariff for electricity. This discount is guaranteed for two years, making it one of the cheapest electricity offers on the market. If you are comfortable with online customer service and only use electricity not gas, Happ-e is worth considering.
Engie Fixed Prices
The Engie Gaz Fixe plans feature fixed prices for 1 to 3 years on the price for electricity and gas (before taxes). Note that the price of gas doesn't include taxes, which could change over the year. Fixed price plans can be cancelled at any time without penalty. Plans are usually automatically renewed once they reach their expiration date, but customers are notified at least one month in advance.
Engie also offers a fixed price plan in which the prices can be reduced once a year if the regulated tariffs drop (Gaz Ajust, Duo Ajust).
Engie Green Energy Plans
As of 2018, all of Engie's electricity plans are green plans and feature fixed prices on the per kWh price of electricity and/or gas. Green electricity is sourced from hydroelectric plants that Engie owns in France.
Other Types of Plans Offered by Engie
Customers that have smart meters (known as Linky meters) can sign up for a peak/off-peak plan that features a 30% discount on electricity on evenings and weekends (Elec Weekend). This is a two-year plan, but it can be cancelled at any moment. Prices otherwise follow the regulated tariffs.
Contact Engie
Engie telephone helpline
Engie's customer service telephone line is 09 69 39 99 93, and is available Monday through Friday from 9 am to 8 pm, and Saturday from 9 am to 1 pm.
Engie online customer service
Clients can contact Engie via their my Engie account online by filling out the email contact form.
Engie English-Speaking Customer Service
Engie does have some English-language content on its website directed at foreign residents of France, although they do not have a dedicated English-speaking customer service telephone line. If you are uncomfortable communicating in French, you can contact Engie via an online contact form.
Other ways to contact Engie Read our guide to find the right Engie contact for your situation.
How to Open an Engie Account
Open an Engie account today! Contact Selectra's English-speaking advisers to help you subscribe. It's free.
If you are moving to a home with natural gas service, you will need to open an account for gas supply in your name. For this you have two options: you can choose to open an account with Engie, or you can compare gas offers and choose a plan with an alternative energy provider.
Regardless of which supplier you choose, the process for opening a natural gas account is the same:
- You need to have the following information in order to open an energy account with Engie
- Your contact information: name, e-mail address, phone number
- The address of your new accommodation. Don't forget the floor and apartment number if it is a flat (e.g. third floor, door on the left)
- The name of the previous occupant
- Your banking information (RIB) (IBAN and BIC, if you choose automatic payment)
How to Cancel a Plan With Engie
Whether you have signed up for the Engie/ GDF Suez regulated tariffs or for a competitive energy plan with Engie, you can cancel your plan at any moment. Energy suppliers in France are not allowed to charge early cancellation fees for energy plans, so changing suppliers comes with very little risk. If you decide to switch to another energy provider, your new supplier will take care of notifying Engie and ending your plan on your behalf.
If you need to close your Engie account because you are moving, you can cancel over the phone, online (through your online Engie account), or by post. If cancelling via post, we recommend sending a letter by recommended post (lettre recommandée avec avis de reception), as this will enable you to know when Engie has received your notice.
Save time by sending your termination letter with Selectra's cancellation letter template.
When cancelling your plan with Engie, don't forget to include the following:
- Your full name
- Your account number
- The final date for service (your moving out date)
- Your contact information, including email address and a forwarding address if possible