Engie: active energy supplier in France - June 2025

Engie is a supplier of both electricity and gas, catering to both residential and professional customers. It offers three electricity plans for professionals and two for private customers, with the most affordable electricity option being the "Latitude Électricité 1 an" for professionals. For gas, Engie provides two main offers for individuals, with the least expensive being the "Passerelle" plan, currently being phased out. As a historic gas provider in France, Engie holds a significant market share with 8.2 million customers nationwide. Although its electricity prices tend to be above regulated tariffs, the company stands out for its commitment to renewable energy and a highly rated customer service.

Simulation based on an average profile: annual electricity consumption of 6000 kWh (4000 kWh peak hours, 2000 kWh off-peak) with a 6 kVA meter under the Peak/Off-peak option; annual gas consumption of 11200 kWh in zone 1 for heating purposes.

Engie energy offers in France in June 2025

The 2 electricity offers from Engie

The 2 gas offers from Engie

Engie reviews: what customers are saying?

How to contact Engie in 2025: phone, email, online

Engie offers various contact methods, including phone, email, chat, and social media. Phone support is available with extended hours throughout the week, while chat operates during specific daytime hours. Some services are reserved for certain client groups, such as professionals or clients with hearing disabilities. The supplier provides a dedicated messaging system via the online client space. There is no explicit information on whether Engie offers English-speaking customer service.

How to subscribe an Engie energy plan in France?

To subscribe with Engie, you can do so by phone by calling 09 69 36 05 73. The service is available from Monday to Saturday between 8:00 AM and 8:00 PM, and on Sunday from 10:00 AM to 5:00 PM. Friendly and professional representatives will assist you with choosing the best energy offer that suits your needs.

Alternatively, for online subscription, you can directly visit Engie's official website. Their platform is user-friendly and allows you to compare offers and complete your subscription process with ease. This option is perfect for those who prefer digital services.

• Documents required to subscribe to Engie
• Your full address or a recent utility bill
• The Point of Delivery (POD) or Point of Consumption (POC) number for electricity or gas (available on a previous bill or from the network operator)
• Your bank details if choosing automatic payment
• The identity of the former occupant of your residence, if applicable

About Engie

Engie is a leading multinational energy provider, born in 2008 from the merger of the Belgian company Suez, established in 1958, and the historical French gas supplier GDF, founded in 1946. With a strong heritage in the energy sector, Engie operates across 31 countries on several continents, showcasing its broad international presence.

As of 2023, Engie reported a turnover of €82.6 billion and owns 104.7 GW of installed electric production capacity, generating 385.5 TWh of electricity. The company has notably accelerated its growth in renewable energy, adding 3.9 GW of renewable capacities in recent years. Globally, Engie employs 97,300 people.

Recognized as the historic gas supplier in France, Engie was the only national provider authorized to offer regulated natural gas tariffs before their removal. As of late 2024, Engie supplies gas to 54% of French households and is the largest supplier of natural gas in France, serving 6 million residential customers. It is also the second-largest electricity producer in France.

Engie leads the renewable energy sector in France through its dedicated business group, boasting an installed renewable generation capacity of 41.4 GW by the end of 2023. This includes 17.9 GW of hydropower, 14.3 GW of onshore wind, 1.5 GW of offshore wind, and 6.9 GW of solar power. The group aims for renewables to account for 58% of its electricity mix by 2030. In addition, Engie is the leading producer of biomethane in France via its ENGIE Bioz subsidiary, with ambitions to produce 10 TWh of biomethane in Europe by 2030.

A distinctive program unique to Engie is “Écodéfis”, designed to support collective efforts in reducing electrical grid stress. The initiative incentivizes customers to lower their energy consumption during critical periods by offering financial rewards and personalized consumption targets, reinforcing Engie’s commitment to energy efficiency and sustainable practices.

Engie is also recognized for its dedication to transparency and customer service quality. It was awarded Service Client de l'Année 2025 in the energy supplier category for residential customers and ranks highly in transparency and website navigation according to recent independent studies.

In conclusion, Engie stands as a highly established and innovative energy supplier with a distinguished history, a robust international footprint, a leading role in renewable energy production, and pioneering customer engagement programs that emphasize sustainability and energy savings.