Find the right EDF contact in France
Looking to contact EDF in France? We explain which EDF contact number is right for you, as well as how to reach EDF cusomer support through email, mail and more in our guide.
|Take out an EDF contract||3004|
|Subscribe to the EDF blue tariff||09 69 32 15 15|
|Manage your EDF account||09 69 32 15 15|
|Pay your invoice by credit card||09 70 83 33 33|
|EDF English helpline||09 69 36 63 83|
Reporting an Outage?Call Enedis (formerly ERDF) at 09 726 750 + your department's code (e.g. Lyon: 09 726 750 69)
EDF English-Speaking Helpline
Did you know?While EDF is the largest electricity supplier in France, alternate energy suppliers offer rates that are guaranteed to be cheaper than EDF regulated tariffs. Call a SelectraEnglish speaking advisor at 09 87 67 37 93, or ask for a free callback. Announcement
The English-speaking customer service number for EDF is 09 69 36 63 83 when calling from within France, and +339 69 36 63 83 when calling from abroad. This number will be free of charge if you call from a landline in France, but may be subject to operator charges if dialled from a mobile phone or from abroad.
To reach an English-speaking EDF customer service representative, press 1 for technical support, or press 2 for commercial support (to open an account, invoices, billing queries, line activation, changing personal details, etc).
When to call EDF Customer Service and avoid long waiting times
Use this guide for next time you need to call EDF. The best times to call are midday (during the lunch break), or at the end of the week. Try to avoid calling EDF in the morning and especially on Monday, as these are when you're most likely to be put on hold.
|Risk of being put on hold||Monday||Tuesday||Wednesday||Thursday||Friday||Saturday|
|Morning (8:00 a.m. to 12:30 p.m.)||Very high||Medium||Medium||Medium||Low||Medium|
|Midday (12:30 p.m.- 2:00 p.m.)||Medium||Low||Low||Low||Low||Low|
|Afternoon (2:00 p.m. to 6:00 p.m.)||Very high||Medium||Medium||Medium||Low||Low|
|Evening (6:00 p.m. to 9:00 p.m.)||Medium||Low||Low||Low||Low||Low|
EDF Customer Service Phone Number
EDF's main customer service number for residential customers is 09 69 32 15 15. Customer service is available on this number Monday through Saturday, from 8:00 a.m. to 9:00 p.m. You can use this number to sign up for an EDF account, close your account, file a complaint, or for any other questions related to your electricity bill. This number is free when dialled from a French landline.
EDF Automated Number
If you want to pay your bill over the phone or to register a meter reading, you can avoid waiting to speak to an EDF customer service representative by calling EDF's automated number, at 0 800 123 333. This number is free to call, and available 24/24 (24/7).
EDF Postal Addresses
|EDF Customer Service||
EDF Service Clients
41975 BLOIS Cedex 9
EDF Service Consommateurs
41975 BLOIS CEDEX 9
Médiateur national de l'énergie
Libre réponse N°59252
75443 PARIS CEDEX
Contact EDF Headquarters
EDF's Headquarters address is located at:
22-30 avenue de Wagram
The phone number to reach EDF Headquarters is 01 40 42 22 22. The number to dial when calling from abroad is 00339 69 39 44 15.