EDF compare

With EDF? Compare energy tariffs and save!

Selectra's English-speaking advisors will help you compare, subscribe and save on your electricity and gas plans.

edf tarif bleu

With EDF? Compare energy tariffs and save!

Selectra's English-speaking advisors will help you compare, subscribe and save on your electricity and gas plans.

Find the right EDF contact in France

Updated on
min reading
EDF Contact numbers

Looking to contact EDF in France? We explain which EDF contact number is right for you, as well as how to reach EDF cusomer support through email, mail and more in our guide.

 

EDF contact numbers

Request

EDF contact

Take out an EDF contract

3004

Subscribe to the EDF blue tariff

09 69 32 15 15

Manage your EDF account

09 69 32 15 15

Pay your invoice by credit card

09 70 83 33 33

EDF English helpline

09 69 36 63 83

Reporting an Outage?Call Enedis (formerly ERDF) at 09 726 750 + your department's code (e.g. Lyon: 09 726 750 69)

EDF English-Speaking Helpline

Did you know?While EDF is the largest electricity supplier in France, alternate energy suppliers offer rates that are guaranteed to be cheaper than EDF regulated tariffs. Call a SelectraEnglish speaking advisor at 09 87 67 37 93, or ask for a free callback. Announcement 

The English-speaking customer service number for EDF is 09 69 36 63 83 when calling from within France, and +339 69 36 63 83 when calling from abroad. This number will be free of charge if you call from a landline in France, but may be subject to operator charges if dialled from a mobile phone or from abroad.

To reach an English-speaking EDF customer service representative, press 1 for technical support, or press 2 for commercial support (to open an account, invoices, billing queries, line activation, changing personal details, etc).

When to call EDF Customer Service and avoid long waiting times

Use this guide for next time you need to call EDF. The best times to call are midday (during the lunch break), or at the end of the week. Try to avoid calling EDF in the morning and especially on Monday, as these are when you're most likely to be put on hold.

Risk of being put on hold

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Morning (8:00 a.m. to 12:30 p.m.)

Very high

Medium

Medium

Medium

Low

Medium

Midday (12:30 p.m.- 2:00 p.m.)

Medium

Low

Low

Low

Low

Low

Afternoon (2:00 p.m. to 6:00 p.m.)

Very high

Medium

Medium

Medium

Low

Low

Evening (6:00 p.m. to 9:00 p.m.)

Medium

Low

Low

Low

Low

Low

EDF Customer Service Phone Number

EDF's main customer service number for residential customers is 09 69 32 15 15. Customer service is available on this number Monday through Saturday, from 8:00 a.m. to 9:00 p.m. You can use this number to sign up for an EDF account, close your account, file a complaint, or for any other questions related to your electricity bill. This number is free when dialled from a French landline.

EDF Automated Number

If you want to pay your bill over the phone or to register a meter reading, you can avoid waiting to speak to an EDF customer service representative by calling EDF's automated number, at 0 800 123 333. This number is free to call, and available 24/24 (24/7).

EDF Postal Addresses

EDF Mailing Addresses for Residential Customers

Service

Address

EDF Customer Service

EDF Service Clients
TSA 20012
41975 BLOIS Cedex 9

EDF Complaints

EDF Service Consommateurs
TSA 20012
41975 BLOIS CEDEX 9

EDF Mediator

Médiateur national de l'énergie
Libre réponse N°59252
75443 PARIS CEDEX

Contact EDF Headquarters

EDF's Headquarters address is located at:

Electricité de France EDF
22-30 avenue de Wagram
75008 PARIS

The phone number to reach EDF Headquarters is 01 40 42 22 22. The number to dial when calling from abroad is 00339 69 39 44 15.

EDF Online: Espace Client

EDF&MOI

You may be able to find answers to your questions/concerns online on the EDF website. We recommend calling EDF's English-speaking customer service line or trying your local EDF agency to find someone at EDF who speaks English if this is a concern for you.

EDF has also created an app, called EDF&MOI that you can download for free on your smartphone or tablet. This app is in French only.

EDF Business Phone Numbers

Small businesses can call EDF Pro at 0810 333 776. This is a French-speaking customer service number, but it is free when dialled from a landline in France. Note that certain mobile operators may charge calls to this number. This number is available Monday through Friday, from 8:30 a.m. to 6:00 p.m.

Large businesses that are with EDF Entreprises can call the national number at 3022, or find a local phone number for their region (see below).

EDF Entreprises Phone Numbers

Region

Small businesses

Property management firms

Companies with multiple buildings
or sites connected to high-tension power

Nord Ouest

0 810 333 668

0 811 333 66 8

0 820 144 004

Grand Ouest

0 810 333 683

0 811 333 683

0 820 144 005

Ile de France

0 810 333 433

0 811 333 433

0 820 144 002

Est

0 810 333 378

0 811 333 378

0 820 144 000

Grand Centre

0 810 333 432

0 811 333 432

0 820 144 001

Sud Ouest

0 810 333 786

0 811 333 786

0 820 144 007

Rhône-Alpes Auvergne

0 810 333 722

0 811 333 722

0 820 144 006

Méditerranée

0 810 333 633

0 811 333 633

0 820 144 003

EDF Business Postal Addresses

Business customers should address the EDF customer service point corresponding to their region, or send mail to the EDF Service client Professionnels at EDF Pro, TSA 10250 94962 CRETEIL CEDEX 9.

EDF Agencies

All EDF stores closed on January 1, 2019 EDF had announced in 2017 the closure of all EDF boutiques which was completed in 2019. As of January 1, 2019, EDF no longer operates agencies throughout France. However, EDF customer service can be contacted by telephone and online through their customer area.

EDF operates 112 boutiques throughout France. Find the EDF boutique nearest to you in our EDF agency directory.

EDF Customer Boutiques in Paris

Department

Address

Hours

75-Paris

74 avenue d'Italie
75013 Paris

Monday to Friday 9:30 a.m. - 12:30 p.m. and 2:00 p.m. -6:30

31 avenue de l'Opéra
75002 Paris

Monday to Friday 9:30 a.m. -6:00 p.m.

81-85 rue d'Avron
75020 Paris

Monday to Friday 9:30 a.m. - 12:30 p.m. and 2:00 p.m. -6:30 p.m.

Find a full list of EDF boutiques throughout France.

EDF Regional Delegations

EDF regional deal with regional policy and internal concerns (such as staff management). Contact EDF over the phone, online, via post, or in an EDF agency for customer service concerns.

EDF Délégations Régionales in France
Delegation
Department
Address

Délégation Alsace

67, 68

32, allée de la Robertsau
67083 Strasbourg Cedex

Délégation Aquitaine

24, 33, 40, 47, 64

Domaine de Savignac, 83 bd Pierre 1er
33492 Le Bouscat Cedex

Délégation Auvergne

03, 15, 43, 63

34, bd Aristide Briand
63058 Clermont-Ferrand Cedex 01

Délégation Bourgogne

21, 58, 71, 89

4, rue Louis Néel-BP 87981
21079 Dijon

Délégation Bretagne

22, 29, 35, 56

7, rue Maillard de la Gournerie-TSA 43935
35039 Rennes Cedex

Délégation Centre

18, 28, 36, 37, 41, 45

31, avenue de Paris
45057 Orléans Cedex

Délégation Corse

2A, 2B

2, avenue de l'impératrice Eugénie-BP 406
20174 Ajaccio Cedex

Délégation Franche-Comté

25, 39, 70, 90

Immeuble le Pulsar, 4 chemin de l'Ermitage
25042 Besançon Cedex 03

Délégation Languedoc-Roussillon

11, 30, 34, 48, 66

20, avenue Frédéric Mistral
34965 Montpellier Cedex 02

Délégation Limousin

19, 23, 87

13, rue Louis Armand-BP 29224
87222 Feytiat

Délégation Lorraine

54, 55, 57, 58

21, rue de la Croix d'Auyot-BP 3406
54015 Nancy Cedex

Délégation Midi-Pyrénées

09, 12, 31, 32, 46, 65, 81, 82

5, rue Claude-Marie Perroud-TSA 50040
31096 Toulouse Cedex 01

Délégation Nord Pas de Calais

59, 62

174, avenue de la République-BP 140
54015 Nancy Cedex

Délégation Normandie

14, 50, 61

21, avenue de Cambridge - BP 10020
14101 Hérouville Saint Clair Cedex

Délégation PACA

04, 05, 06, 13, 83, 84

470, avenue du Prado-BP 177
13268 Marseille Cedex 08

Délégation Pays de la Loire

44, 49, 53, 72, 85

2, place Saint Pierre-BP 61201
44012 Nantes Cedex 01

Délégation Picardie

02, 60, 80

3, rue Vincent Auriol-BP 28
80017 Amiens Cedex 01

Délégation Poitou Charentes

16, 17, 79, 86

8, rue Marcel Paul-BP 272
86007 Poitiers Cedex

Délégation régionale Champagne Ardenne

08, 10, 51, 52

2, rue Sainte-Charles-BP 290
51060 Reims Cedex

Délégation régionale Ile-de-France

75, 77, 78, 91, 92, 93, 94, 95

9, avenue Percier, 5ème étage
75008 Paris

Délégation Rhône Alpes

01, 07, 26, 38, 42, 69, 73, 74

196 avenue Thiers
69461 Lyon Cedex 06

Sign up for an energy plan in France! Interested in setting up a gas or electricity plan in France? Call a Selectra English-speaking advisor to help subscribe to a French provider, for free. Just call 09 87 67 37 93, or get a free callback. Announcement