Find the right EDF contact in France

Looking to contact EDF in France? We explain which EDF contact number is right for you, as well as how to reach EDF cusomer support through email, mail and more in our guide.

Reporting an Outage?Call Enedis (formerly ERDF) at 09 726 750 + your department's code (e.g. Lyon: 09 726 750 69)

EDF English-Speaking Helpline

Did you know?While EDF is the largest electricity supplier in France, alternate energy suppliers offer rates that are guaranteed to be cheaper than EDF regulated tariffs. Call a SelectraEnglish speaking advisor at 09 87 67 37 93, or ask for a free callback. Announcement

The English-speaking customer service number for EDF is 09 69 36 63 83 when calling from within France, and +339 69 36 63 83 when calling from abroad. This number will be free of charge if you call from a landline in France, but may be subject to operator charges if dialled from a mobile phone or from abroad.

To reach an English-speaking EDF customer service representative, press 1 for technical support, or press 2 for commercial support (to open an account, invoices, billing queries, line activation, changing personal details, etc).

When to call EDF Customer Service and avoid long waiting times

Use this guide for next time you need to call EDF. The best times to call are midday (during the lunch break), or at the end of the week. Try to avoid calling EDF in the morning and especially on Monday, as these are when you're most likely to be put on hold.

EDF Customer Service Phone Number

EDF's main customer service number for residential customers is 09 69 32 15 15. Customer service is available on this number Monday through Saturday, from 8:00 a.m. to 9:00 p.m. You can use this number to sign up for an EDF account, close your account, file a complaint, or for any other questions related to your electricity bill. This number is free when dialled from a French landline.

EDF Automated Number

If you want to pay your bill over the phone or to register a meter reading, you can avoid waiting to speak to an EDF customer service representative by calling EDF's automated number, at 0 800 123 333. This number is free to call, and available 24/24 (24/7).

EDF Postal Addresses

Contact EDF Headquarters

EDF's Headquarters address is located at:

The phone number to reach EDF Headquarters is 01 40 42 22 22. The number to dial when calling from abroad is 00339 69 39 44 15.

EDF Online: Espace Client

You may be able to find answers to your questions/concerns online on the EDF website. We recommend calling EDF's English-speaking customer service line or trying your local EDF agency to find someone at EDF who speaks English if this is a concern for you.

EDF has also created an app, called EDF&MOI that you can download for free on your smartphone or tablet. This app is in French only.

EDF Business Phone Numbers

Small businesses can call EDF Pro at 0810 333 776. This is a French-speaking customer service number, but it is free when dialled from a landline in France. Note that certain mobile operators may charge calls to this number. This number is available Monday through Friday, from 8:30 a.m. to 6:00 p.m.

Large businesses that are with EDF Entreprises can call the national number at 3022, or find a local phone number for their region (see below).

EDF Entreprises Phone Numbers

Region	Small businesses	Property management firms	Companies with multiple buildings or sites connected to high-tension power
Nord Ouest	0 810 333 668	0 811 333 66 8	0 820 144 004
Grand Ouest	0 810 333 683	0 811 333 683	0 820 144 005
Ile de France	0 810 333 433	0 811 333 433	0 820 144 002
Est	0 810 333 378	0 811 333 378	0 820 144 000
Grand Centre	0 810 333 432	0 811 333 432	0 820 144 001
Sud Ouest	0 810 333 786	0 811 333 786	0 820 144 007
Rhône-Alpes Auvergne	0 810 333 722	0 811 333 722	0 820 144 006
Méditerranée	0 810 333 633	0 811 333 633	0 820 144 003

EDF Business Postal Addresses

Business customers should address the EDF customer service point corresponding to their region, or send mail to the EDF Service client Professionnels at EDF Pro, TSA 10250 94962 CRETEIL CEDEX 9.

EDF Agencies

All EDF stores closed on January 1, 2019 EDF had announced in 2017 the closure of all EDF boutiques which was completed in 2019. As of January 1, 2019, EDF no longer operates agencies throughout France. However, EDF customer service can be contacted by telephone and online through their customer area.

EDF operates 112 boutiques throughout France. Find the EDF boutique nearest to you in our EDF agency directory.

EDF Customer Boutiques in Paris

Department	Address	Hours
75-Paris	74 avenue d'Italie 75013 Paris	Monday to Friday 9:30 a.m. - 12:30 p.m. and 2:00 p.m. -6:30
	31 avenue de l'Opéra 75002 Paris	Monday to Friday 9:30 a.m. -6:00 p.m.
	81-85 rue d'Avron 75020 Paris	Monday to Friday 9:30 a.m. - 12:30 p.m. and 2:00 p.m. -6:30 p.m.

Find a full list of EDF boutiques throughout France.

EDF Regional Delegations

EDF regional deal with regional policy and internal concerns (such as staff management). Contact EDF over the phone, online, via post, or in an EDF agency for customer service concerns.

EDF Délégations Régionales in France

Delegation	Department	Address
Délégation Alsace	67, 68	32, allée de la Robertsau 67083 Strasbourg Cedex
Délégation Aquitaine	24, 33, 40, 47, 64	Domaine de Savignac, 83 bd Pierre 1er 33492 Le Bouscat Cedex
Délégation Auvergne	03, 15, 43, 63	34, bd Aristide Briand 63058 Clermont-Ferrand Cedex 01
Délégation Bourgogne	21, 58, 71, 89	4, rue Louis Néel-BP 87981 21079 Dijon
Délégation Bretagne	22, 29, 35, 56	7, rue Maillard de la Gournerie-TSA 43935 35039 Rennes Cedex
Délégation Centre	18, 28, 36, 37, 41, 45	31, avenue de Paris 45057 Orléans Cedex
Délégation Corse	2A, 2B	2, avenue de l'impératrice Eugénie-BP 406 20174 Ajaccio Cedex
Délégation Franche-Comté	25, 39, 70, 90	Immeuble le Pulsar, 4 chemin de l'Ermitage 25042 Besançon Cedex 03
Délégation Languedoc-Roussillon	11, 30, 34, 48, 66	20, avenue Frédéric Mistral 34965 Montpellier Cedex 02
Délégation Limousin	19, 23, 87	13, rue Louis Armand-BP 29224 87222 Feytiat
Délégation Lorraine	54, 55, 57, 58	21, rue de la Croix d'Auyot-BP 3406 54015 Nancy Cedex
Délégation Midi-Pyrénées	09, 12, 31, 32, 46, 65, 81, 82	5, rue Claude-Marie Perroud-TSA 50040 31096 Toulouse Cedex 01
Délégation Nord Pas de Calais	59, 62	174, avenue de la République-BP 140 54015 Nancy Cedex
Délégation Normandie	14, 50, 61	21, avenue de Cambridge - BP 10020 14101 Hérouville Saint Clair Cedex
Délégation PACA	04, 05, 06, 13, 83, 84	470, avenue du Prado-BP 177 13268 Marseille Cedex 08
Délégation Pays de la Loire	44, 49, 53, 72, 85	2, place Saint Pierre-BP 61201 44012 Nantes Cedex 01
Délégation Picardie	02, 60, 80	3, rue Vincent Auriol-BP 28 80017 Amiens Cedex 01
Délégation Poitou Charentes	16, 17, 79, 86	8, rue Marcel Paul-BP 272 86007 Poitiers Cedex
Délégation régionale Champagne Ardenne	08, 10, 51, 52	2, rue Sainte-Charles-BP 290 51060 Reims Cedex
Délégation régionale Ile-de-France	75, 77, 78, 91, 92, 93, 94, 95	9, avenue Percier, 5ème étage 75008 Paris
Délégation Rhône Alpes	01, 07, 26, 38, 42, 69, 73, 74	196 avenue Thiers 69461 Lyon Cedex 06

Sign up for an energy plan in France! Interested in setting up a gas or electricity plan in France? Call a Selectra English-speaking advisor to help subscribe to a French provider, for free. Just call 09 87 67 37 93, or get a free callback. Announcement