EDF English Speaking Number and More: The Ultimate Guide to Contacting EDF
Reporting an Outage?Call Enedis (formerly ERDF) at 09 726 750 + your department's code (e.g. Lyon: 09 726 750 69)
EDF English-Speaking Customer Service Helpline
Did you know?While EDF is the largest electricity supplier in France, alternate energy suppliers offer rates that are guaranteed to be cheaper than EDF regulated tariffs. Call Selectra's English speaking customer service helpline at 09 87 67 37 93, or ask for a free callback to open an account with the cheapest energy supplier based on your consumption profile...
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The English-speaking customer service number for EDF is 09 69 36 63 83 when calling from within France, and +339 69 36 63 83 when calling from abroad. This number will be free of charge if you call from a landline in France, but may be subject to operator charges if dialled from a mobile phone or from abroad.
To reach an English speaking EDF customer service representative, press 1 for technical support, or press 2 for commercial support (to open an account, invoices, billing queries, line activation, changing personal details, etc).
When to call EDF Customer Service and avoid long waiting times
Use this guide for next time you need to call EDF. The best times to call are midday (during the lunch break), or at the end of the week. Try to avoid calling EDF in the morning and especially on Monday, as these are when you're most likely to be put on hold.
| Risk of being put on hold | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
|---|---|---|---|---|---|---|
| Morning (8:00 a.m. to 12:30 p.m.) | Very high | Medium | Medium | Medium | Low | Medium |
| Midday (12:30 p.m.- 2:00 p.m.) | Medium | Low | Low | Low | Low | Low |
| Afternoon (2:00 p.m. to 6:00 p.m.) | Very high | Medium | Medium | Medium | Low | Low |
| Evening (6:00 p.m. to 9:00 p.m.) | Medium | Low | Low | Low | Low | Low |
French Customer Service Phone Number
EDF's main customer service number for residential customers is 09 69 32 15 15. Customer service is available on this number Monday through Saturday, from 8:00 a.m. to 9:00 p.m. You can use this number to sign up for an EDF account, close your account, file a complaint, or for any other questions related to your electricity bill. This number is free when dialled from a French landline.
EDF Automated Number
If you want to pay your bill over the phone or to register a meter reading, you can avoid waiting to speak to an EDF customer service representative by calling EDF's automated number, at 0 800 123 333. This number is free to call, and available 24/24 (24/7).
EDF Postal Addresses
| Service | Address |
|---|---|
| EDF Customer Service |
EDF Service Clients TSA 20012 41975 BLOIS Cedex 9 |
| EDF Complaints |
EDF Service Consommateurs TSA 20012 41975 BLOIS CEDEX 9 |
| EDF Mediator |
Médiateur national de l'énergie Libre réponse N°59252 75443 PARIS CEDEX |
Contact EDF Headquarters
The phone number to reach EDF Headquarters is 01 40 42 22 22. The number to dial when calling from abroad is 00339 69 39 44 15. EDF's Headquarters address is:
Electricité de France EDF
22-30 avenue de Wagram
75008 PARIS
EDF Online: Espace Client
You may be able to find answers to your questions/concerns online on the EDF website. At the time of writing, however, EDF does not have English-language customer service available online. We recommend calling EDF's English-speaking customer service line or trying your local EDF agency to find someone at EDF who speaks English if this is a concern for you.
EDF has also created an app, called EDF&MOI that you can download for free on your smartphone or tablet. This app is in French only.
EDF Business Phone Numbers
Small businesses can call EDF Pro at 0810 333 776. This is a French-speaking customer service number, but it is free when dialled from a landline in France. Note that certain mobile operators may charge calls to this number. This number is available Monday through Friday, from 8:30 a.m. to 6:00 p.m.
Large businesses that are with EDF Entreprises can call the national number at 3022, or find a local phone number for their region (see below).
| Region | Small businesses | Property management firms | Companies with multiple buildings or sites connected to high-tension power |
|---|---|---|---|
| Nord Ouest | 0 810 333 668 | 0 811 333 66 8 | 0 820 144 004 |
| Grand Ouest | 0 810 333 683 | 0 811 333 683 | 0 820 144 005 |
| Ile de France | 0 810 333 433 | 0 811 333 433 | 0 820 144 002 |
| Est | 0 810 333 378 | 0 811 333 378 | 0 820 144 000 |
| Grand Centre | 0 810 333 432 | 0 811 333 432 | 0 820 144 001 |
| Sud Ouest | 0 810 333 786 | 0 811 333 786 | 0 820 144 007 |
| Rhône-Alpes Auvergne | 0 810 333 722 | 0 811 333 722 | 0 820 144 006 |
| Méditerranée | 0 810 333 633 | 0 811 333 633 | 0 820 144 003 |
EDF Business Postal Addresses
Business customers should address the EDF customer service point corresponding to their region, or send mail to the EDF Service client Professionnels at EDF Pro, TSA 10250 94962 CRETEIL CEDEX 9.
EDF Agencies
EDF operates 112 agencies throughout France. Find the EDF boutique nearest to you in our EDF agency directory.
| Department | Address | Hours |
|---|---|---|
| 75-Paris | 74 avenue d'Italie 75013 Paris |
Monday to Friday 9:30 a.m. - 12:30 p.m. and 2:00 p.m. -6:30 |
| 31 avenue de l'Opéra 75002 Paris |
Monday to Friday 9:30 a.m. -6:00 p.m. | |
| 81-85 rue d'Avron 75020 Paris |
Monday to Friday 9:30 a.m. - 12:30 p.m. and 2:00 p.m. -6:30 p.m. |
Find a full list of EDF boutiques throughout France.
EDF Regional Delegations
EDF regional deal with regional policy and internal concerns (such as staff management). Contact EDF over the phone, online, via post, or in an EDF agency for customer service concerns.
|
Delegation
|
Department
|
Address
|
|---|---|---|
| Délégation Alsace | 67, 68 | 32, allée de la Robertsau 67083 Strasbourg Cedex |
| Délégation Aquitaine | 24, 33, 40, 47, 64 | Domaine de Savignac, 83 bd Pierre 1er 33492 Le Bouscat Cedex |
| Délégation Auvergne | 03, 15, 43, 63 | 34, bd Aristide Briand 63058 Clermont-Ferrand Cedex 01 |
| Délégation Bourgogne | 21, 58, 71, 89 | 4, rue Louis Néel-BP 87981 21079 Dijon |
| Délégation Bretagne | 22, 29, 35, 56 | 7, rue Maillard de la Gournerie-TSA 43935 35039 Rennes Cedex |
| Délégation Centre | 18, 28, 36, 37, 41, 45 | 31, avenue de Paris 45057 Orléans Cedex |
| Délégation Corse | 2A, 2B | 2, avenue de l'impératrice Eugénie-BP 406 20174 Ajaccio Cedex |
| Délégation Franche-Comté | 25, 39, 70, 90 | Immeuble le Pulsar, 4 chemin de l'Ermitage 25042 Besançon Cedex 03 |
| Délégation Languedoc-Roussillon | 11, 30, 34, 48, 66 | 20, avenue Frédéric Mistral 34965 Montpellier Cedex 02 |
| Délégation Limousin | 19, 23, 87 | 13, rue Louis Armand-BP 29224 87222 Feytiat |
| Délégation Lorraine | 54, 55, 57, 58 | 21, rue de la Croix d'Auyot-BP 3406 54015 Nancy Cedex |
| Délégation Midi-Pyrénées | 09, 12, 31, 32, 46, 65, 81, 82 | 5, rue Claude-Marie Perroud-TSA 50040 31096 Toulouse Cedex 01 |
| Délégation Nord Pas de Calais | 59, 62 | 174, avenue de la République-BP 140 54015 Nancy Cedex |
| Délégation Normandie | 14, 50, 61 | 21, avenue de Cambridge - BP 10020 14101 Hérouville Saint Clair Cedex |
| Délégation PACA | 04, 05, 06, 13, 83, 84 | 470, avenue du Prado-BP 177 13268 Marseille Cedex 08 |
| Délégation Pays de la Loire | 44, 49, 53, 72, 85 | 2, place Saint Pierre-BP 61201 44012 Nantes Cedex 01 |
| Délégation Picardie | 02, 60, 80 | 3, rue Vincent Auriol-BP 28 80017 Amiens Cedex 01 |
| Délégation Poitou Charentes | 16, 17, 79, 86 | 8, rue Marcel Paul-BP 272 86007 Poitiers Cedex |
| Délégation régionale Champagne Ardenne | 08, 10, 51, 52 | 2, rue Sainte-Charles-BP 290 51060 Reims Cedex |
| Délégation régionale Ile-de-France | 75, 77, 78, 91, 92, 93, 94, 95 | 9, avenue Percier, 5ème étage 75008 Paris |
| Délégation Rhône Alpes | 01, 07, 26, 38, 42, 69, 73, 74 | 196 avenue Thiers 69461 Lyon Cedex 06 |
Sign up for an energy plan in France! Interested in setting up a gas or electricity plan in France? Our Selectra English-speaking advisors can help you sign up for a plan with a French provider, for free. Just call 09 87 67 37 93, or get a free callback. Announcement