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Sosh France: Mobile, Internet & Fibre Plans Explained
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Sosh France is Orange's low-cost brand, offering contract-free mobile and fibre plans starting from 1,99€/month. All plans use the Orange network, rated France's No.1 for quality by ARCEP (2024). Created in 2011, Sosh is a 100% online provider, ideal for expats and students looking for affordable mobile and internet deals without commitment.
Your shortcut to French telecom plans Skip the French forms and hold music: our advisors can handle the setup for you in a few minutes. Call our English-speaking team today!
👌 Your shortcut to French Internet & mobile plans. Skip the French forms and hold music: our advisors can handle the setup for you in a few minutes. Call our English-speaking team today!
Launched in 2011, Sosh France was created by Orange to compete with Free Mobile's entry into the French market. The goal was clear: offer cheaper, simpler, and fully digital plans for a younger, connected audience. Sosh plans are all managed online, with no physical shops or contracts, meaning you can cancel or change your plan anytime.
All Sosh services rely on Orange's nationwide network, which guarantees excellent coverage and top speeds across France. According to the ARCEP 2024 report, Orange remains the No.1 operator in France for overall mobile and internet quality, benefiting all Sosh customers.
Key facts about Sosh France:
100% online: subscription, support, and plan management via the Sosh website
No commitment: cancel anytime, no penalties
Powered by Orange: access to France’s top-performing network
Affordable plans: from 1,99€/month to for mobile, and 24,99€/month for fibre internet
Ideal for expats: easy online sign-up and no French phone number required
Get a Sosh SIM card in France
Sosh network coverage and 5G performance
Sosh operates entirely on the Orange mobile network, ranked #1 in France for coverage and reliability by ARCEP (2024). This means customers enjoy the same performance as Orange subscribers, but at lower prices.
Orange's mobile network currently covers over
99.92%
of the population in 4G and continues to expand its 5G infrastructure, now available in thousands of towns across France. Users can expect fast and stable data speeds, even in rural or suburban areas.
Beyond speed, Orange also scores highly for call quality and indoor signal strength, two points often mentioned in ARCEP's independent studies. Whether you live in Paris or a small village, Sosh provides reliable coverage and consistent performance for calls, streaming, and browsing.
💡 Pro-tip: Before subscribing, check Orange's official network coverage map to confirm 4G and 5G availability in your area. The tool gives real-time info on Orange antennas and speed test results by location.
What is the best Sosh Mobile Phone plan?
All Sosh mobile plans are SIM-only and contract-free, meaning you can change or cancel your mobile plan anytime without penalties. The range covers all needs, from basic, low-data plans for occasional use to generous 5G packages suitable for streaming, gaming, or working remotely. Price go from 1,99€/month to 20,99€/month.
One of Sosh's main strengths is its transparency. There are no activation or cancellation fees, and all prices are clearly displayed online. Roaming in the EU and French overseas territories is included by default, and the "Voyage" plans offer extended data usage in non-European destinations. You can also purchase new and used phones on the Sosh website.
Sosh appeals particularly to expats, students, and anyone looking for an easy, online experience. Everything (from ordering a SIM to managing payments) is done digitally, helping to keep costs low while maintaining Orange's premium network quality.
💡 Good to know: Sosh frequently launches limited-time promotions on its larger data plans, allowing new customers to access 5G data at reduced rates.
Offers valid as of 17/11/2025
Offer
Included services
Price
Forfait Sosh 1 Go Bloqué
1 GB in France
1 Go from EU/DOM
2h unlimited calls/SMS/MMS
eSIM available
Non-exhaustive selection of telecom offers, sorted by price.
Sosh Internet plans in France
Sosh France offers a fast, no-contract broadband plan through its Boîte Sosh Fibre, running on the reliable Orange network. Speeds can reach up to 2 Gbit/s download and 800 Mbit/s upload, with the Livebox S modem featuring Wi-Fi 7 for strong, stable coverage throughout the home.
The basic plan includes 200 channels only via the Orange TV app on smartphone and tablet; a TV decoder is available as an optional add-on for €5/month.
While fibre is the main focus, Sosh also provides an ADSL version for homes not yet eligible for fibre. However, the copper network is gradually being phased out across France, making fibre the most future-proof and high-performance option.
Key advantages of Sosh fibre:
Fast and stable connection on the Orange network
No-contract: switch or cancel anytime
Livebox S included: no additional rental fees, easy installation
200 channels via the Orange TV app on smartphone and tablet
Customisable options: TV decoder, extra channels, international calling packages
Transparent pricing: 24,99€/month, with no hidden fees (except 60€ of fixed cancellation fees).
💡 Good to know: If your home isn’t fibre‑ready yet, you can start with the ADSL plan and upgrade as soon as fibre is available. The subscription is fully managed online, from signing up to installation and account management.
Offers valid as of 17/11/2025
Offer
Included services
Price
Boîte Sosh ADSL No contract
Up to 20 Mbit/s download
Up to 1 Mbit/s upload
TV decoder not included
Landline calls
Non-exhaustive selection of telecom offers, sorted by price.
How to subscribe to a Sosh Internet or mobile plan
Subscribing to a Sosh plan is 100% online, whether for a mobile plan or an internet/fibre plan. Everything, from choosing your plan to managing your account, is handled through the Sosh website or app, making the process fast, flexible, and convenient.
Steps to subscribe online:
Check eligibility: enter your address to see which mobile or fibre plans are available at your location.
Choose your plan: select the mobile or internet plan that suits your needs.
Provide contact & address details: full name, email address, phone number, street, apartment number, postal code...
Provide proof of identity/address (electricity, gas, water bill...)
Provide banking information: a French bank account is required for automatic billing. A bank card may also be requested for activation fees or deposits.
Confirm and activate: review your details, submit your order, and receive your SIM card or modem by post.
Need an English-speaking advisor?
If you prefer to subscribe with an English-speaking advisor, you can call Selectra at +33 9 77 55 72 27 (free of charge). Our team assists with all telecom steps in France, including plan comparison, subscription, cancellation, eligibility checks, and technical questions. This service is especially helpful for expats, students, and newcomers navigating French telecom options.
Special Offer on the Sosh internet plan at 24.99€/month!
The Sosh box is on promotion at only 24.99€/month, without contract ! Take advantage of Orange's very high-speed Internet connection with 2 Gbit/s and the Livebox 5.
Info
Special Offer on the Sosh internet plan at 24.99€/month!
The Sosh box is on promotion at only 24.99€/month, without contract ! Take advantage of Orange's very high-speed Internet connection with 2 Gbit/s and the Livebox 5.
Info
Sosh Reviews
Customer feedback for Sosh is mixed, reflecting the experiences of different types of users. On Trustpilot, Sosh scores 3.1/5 based on over 9,200 reviews, while Igraal users give it a higher 4.5/5, showing that satisfaction can vary depending on the platform. Other review sites report diverse ratings: Poulpeo 3.7/5, eBuyClub 9/10, Selectra 1.2/5, and Custplace 1.2/5, leading to a global average of 3.24/5 across all platforms.
Many customers praise Sosh for its competitive prices, online flexibility, and the quality of the Orange network, which ensures reliable coverage and fast internet speeds. Mobile users especially appreciate the no-contract plans and the ease of managing subscriptions online.
On the other hand, negative feedback often focuses on customer service challenges, especially the online-only support and lack of an English helpline. Some users also find certain plans expensive compared to competitors and note delays in resolving technical issues. Overall, Sosh seems to work best for tech-savvy customers comfortable managing their subscriptions digitally.
Reviews summary for Sosh
Platform
Average customer review
Number of reviews
3.1/5
9318
4.5/5
402
1.2/5
124
3.7/5
497
9/10
703
1.2/5
50
Global average
3.24
/5
11094
Last updated 05/11/2025.
✅ From our experience, Sosh provides a flexible, contract-free service on the Orange network, which makes it a convenient option for expats and students looking for simplicity and reliable coverage. The online-only support and absence of an English helpline are limitations, but the plans are transparent, easy to manage, and fairly priced. Overall, we consider Sosh a practical choice for users comfortable handling their subscription digitally, offering good network quality without long-term commitments.
SIGN UP WITH SOSH TODAY! Want an Internet plan with fibre optics in France for only €15.99/month?
SIGN UP WITH SOSH TODAY! Want an Internet plan with fibre optics in France for only €15.99/month? The callcenter is currently closed, ask for a free callback.
How can I contact Sosh customer service in France?
Sosh Phone Number (3976)
You can reach Sosh by phone by dialing 3976 from a fixed line or mobile in France. This number is primarily used for urgent requests, such as line suspension, device faults, or account problems.
The service hours for 3976 are Monday to Saturday, from 8 a.m. to 8 p.m., and the call is charged at the standard rate.
💡 Good to know: If your request is non‑urgent, such as plan changes or general questions, choosing online chat or support forms often results in shorter wait times than calling 3976.
Sosh Online Customer Support
Sosh emphasizes digital assistance, meaning most customer support tasks are handled through the website, mobile app, or self-service tools. This allows you to manage subscriptions, check eligibility, or resolve billing questions without calling.
Online support options include:
Chatbot guidance for common issues
Community forum for peer support
"Contact us" forms or live chat within the app for direct support
💡 Good to know: Online support is available outside of phone hours and can be used from abroad. Keep in mind that complex technical issues may still require phone contact, and support is mainly in French.
Does Sosh have a shop?
There is no Sosh shop. Sosh is now a 100% online operator, separate from the Orange brand. It is therefore impossible to visit an Orange shop to find out about the Sosh brand, or to get help with a Sosh product. The only Sosh shop available is online.
Does Sosh have an English helpline?
No, Sosh currently does not offer a dedicated English-speaking helpline. All phone and online support is primarily in French.
If you prefer to speak with an English-speaking advisor for plan comparison, subscription, cancellation, or eligibility checks, you can call Selectra for free at -. Our team guides expats and newcomers through every step of their telecom setup in France.
🇫🇷 Just moved to France? Let’s get your internet sorted: our English-speaking advisors can help you find and set up the right internet or mobile plan, 100% free of charge.
🇫🇷 Just moved to France? Let’s get your internet sorted: our English-speaking advisors can help you find and set up the right internet or mobile plan, 100% free of charge.
If you’re subscribed to a Sosh mobile plan, cancellation is very easy. All mobile plans are no-contract, meaning you can cancel at any time from your online account. The request is processed quickly and the plan usually ends within about 10 days. There are typically no cancellation fees for standard plans that do not include a purchased phone.
How to Keep Your Number (Portability)?
If you want to change provider but keep your current phone or fixed line number, you can request the RIO (Relevé d’Identité Opérateur) code by calling 3179 (free). Give this code to your new operator, and they will handle the transfer and termination with Sosh. Your service stops and your number is transferred automatically, so you don't need to cancel first before subscribing to a new plan.
Cancelling your Sosh Internet plan
For the Sosh fibre or ADSL internet plans, cancellation can also be done online via your customer area. You need to navigate to your contract management section and request cancellation. While the plans are generally contract-free, a fixed cancellation fee of €60 usually apply for closing the line. After cancelling you Internet plan, you must return the modem/box and any rented equipment within 30 days to avoid additional charges.
🚩 Important: Once your cancellation request is submitted, you'll receive a confirmation and a final bill. Your service stops according to the cancellation date, and you remain responsible for any usage or outstanding charges up to that date.
💡 Good to know
The new operator generally reimburses these cancellation fees when you switch providers. You may also be exempt from fees if you have a legitimate reason, such as moving abroad, job loss, or other eligible life events.
🙌 Ditch your old plan Our English-speaking advisors guide you through cancelling or changing your plan, quickly and easily. Call us now for free help!
