Sosh, the low-cost provider by Orange

Orange launched Sosh in 2011, in response to Free's entry into the mobile phone market. Focusing on a younger clientele, Sosh plans are 100% online and contract-free (sans engagement). Find everything you need to know about Sosh here, including available offers and services, how to sign up, customer service, how to file a complaint, and more.

About Sosh

• Sosh: The basics
• All of Sosh's plans are online-based and sans engagement (contract-free)
• Sosh relies on Orange's cellular network, and Sosh customers have access to Orange Wifi hotspots
• Sosh offers the most options for mobile phone plans, but proposes one Internet package option

Sosh is the low-cost brand of Orange, launched in 2011 in preparation for Free Mobile's entry to the French mobile phone market. Featuring online-based customer service and contract-free plans, Sosh appeals to a young, digital clientele. It is worth noting that the provider also issues special promotions throughout the year, so check out our page dedicated to discounts every now and then to get yourself the deal that'll best suit your needs and budget.

Sosh Mobile Phone Offers

There are four Sosh mobile phone plans, that range from 4.99€ to 24.99€/month. All Sosh plans are sans engagement (no contract), allowing customers to switch plans at any time, using their online-based customer service. As it uses Orange's cellular network, Sosh customers benefit from what is currently the best-developed 4G network in France, as well as access to Orange Wifi hotspots.

• All Sosh plans feature:
• Orange 4G network coverage and Wifi hotspots
• Online customer service
• Contract-free plans (sans engagement)
• Unlimited SMS/MMS for mobile phone numbers within continental France and the French Overseas Departments & Territories

Sosh plans are sold with the SIM card only, meaning you must already have a phone in order to sign up for a plan. However, you can also purchase new and used phones on the Sosh website.

Sosh often offers promotions for new customers. Check out their website to find the current Sosh promotional offers.

Sosh Internet Offers

Sosh offers packages that include mobile phone + Internet + fixed line + television, called mobile + Livebox and starting at 29.99€/month.

• All mobile phone + Livebox plans include
• Mobile phone plan + Internet + fixed telephone line + television
• Sans engagement: customers can change or cancel plans at any time
• Unlimited calls to mobile phone and fixed lines in France from the fixed telephone line
• Unlimited calls to fixed lines in 100 international destinations from the fixed telephone line
• Unlimited SMS/MMS to numbers in continental France and the French Overseas Departments and Territories from the mobile phone
• Access to 48 TV channels (access to 160 channels = +5€/month)
• Modem (Livebox) included: no rental fees or additional charges for Internet use

Sosh Reviews

Customer reviews for Sosh, as is the case for all telecommunications operators in France, are mixed. Here is a quick summary of what customers have been reporting online about Sosh:

• Efficient customer service: customers reported finding the Sosh website straightforward and easy to use
• Good cellphone coverage: Sosh customers have access to Orange's 4G network, which is currently the most advanced in France
• Expensive: some customers consider Sosh's offers to be expensive compared to the competition

Sosh Customer Service

Sosh's customer service is online-based, and currently only in French. Sosh users are active on its online forum, which makes it a good place to start with for answers to your questions. Otherwise, you can reach Sosh customer service in the following ways:

• Live chat, available on the Sosh website Monday through Saturday from 8 am to 8 pm
• Over the phone by calling 3976
• Automated customer service, available via your Sosh personal space, or in the MySosh app

Sosh Network Coverage

Source: ARCEP

Sosh customers have access to Orange's cellular network, which, according the most recent surveys done by the French telecommunications regulator ARCEP, is slightly above that of other operators for 2G and 3G coverage (Orange covers 99.9% of the population for 2G and 99% of the population for 3G). Orange's 4G network is also the most developed in France, covering 76% of the population in 2015.

What's more, Orange's cellular service quality is slightly superior to that of the other major mobile phone operators.

Subscribing to a Plan With Sosh

Signing up for a Mobile Phone Plan With Sosh

For English-speaking customer service, call Selectra at 09 77 55 72 27 (Monday - Friday, 9:30 am - 7:30 pm, on Saturdays 9.30 am - 6.30 pm and Sundays 9 am to 5 pm), or ask for a free callback to help you sign up for an Internet or mobile phone plan. Selectra is an Internet and energy comparison service that helps you find competitive offers with our partner suppliers.
More info (in French) Publicity

• You will need to provide the following to sign up for a mobile phone plan with Sosh:
• Your contact information: name, valid email address
• Your address: street address, apartment number, zip code
• Your banking information (RIB): you need to have a French bank account already set up before you sign up for a postpaid mobile phone plan. Sosh may also ask for your bank card (carte bancaire) information, which is used for activation fees/deposit.

Signing up for an Sosh Internet Plan

You can sign up for an Internet plan with Sosh online. You will need to do the following to sign up for an Internet plan with Sosh:

1. Test your phone line to determine your broadband/fiber optic eligibility
2. Provide full contact details: name, phone number, email address
3. Provide your full address: street address, apartment number, zip code - including directions to 
4. Provide a proof of property (justificatif de domicile), such as an electricity or gas bill, or water bill
5. Provide your banking information (RIB): you must have a French bank account in order to sign up for an Internet plan. Free may also ask for your bank card (carte bancaire) information, for any activation fees/deposit.

How to Cancel an Sosh Subscription

You can cancel your Sosh plan in your online personal space on Sosh's website.

Sosh will cancel your plan within 10 days of having received the demand, or in some cases, on the last day of the month. You will know when Sosh receives your cancellation letter because you will have sent it through recommended post (lettre recommandée avec avis de réception). Once they have received your cancellation request, Sosh will notify you if any equipment (e.g. Internet modem) needs to be returned and will direct you accordingly.

Keeping Your Phone Number

To keep your phone number when changing providers you need to find out your RIO (Relevé d'Identité Opérateur - a unique identifying number that is assigned to your phone number). This is a 12-digit number that you can find by dialing 3179 (to automatically receive your RIO in a text), or in your personal space online. You then will need to communicate this number to your new provider - they will take care of the rest (transferring your number, cancelling service your old provider)!