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French Internet Service: how to get online in France

Looking for a Mobile Phone or Internet Plan in France?Call our English-speaking advisors, available Monday through Friday from 9:30 am to 7:30 pm, to find the plan and provider that meets your needs:
 
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So you've just arrived (or are moving to) France. What are your options for Internet access? Our guide explains your options for connecting to Internet in France, and outlines how to get Internet service in France.

Internet in France: your options

Like most countries throughout Europe, internet usage in France is high. Many shops/cafes/fast-food chains offer free wifi, though you'll find fewer options in smaller towns. Tourist offices throughout many cities in France sometimes offer free wifi access, and most hotels/B&Bs/hostels also offer internet access. Internet cafes are quite common as well.

Your best options for getting connected to Internet depends on whether you are visiting France or staying in the country for an extended period of time. If you are coming to France to study or work, you may have Internet access at your office or school library, but it's likely that you'll also need Internet access at home. Here are our suggestions for getting Internet access in France depending on your situation:

Visiting France: Internet Access for a Short Stay

If you are staying in France for a short time period (i.e. less than three months), you can probably get by without buying an Internet plan for your stay. Depending on where you are in France, some of the following options for internet may be available to you:

surfing the web
  • Internet access at your hotel/B&B/hostel
  • Where to find free wifi in France: try larger shops/cafes/fast-food chains, shopping malls, tourist offices, or public libraries. Some public parks in bigger French cities (Paris, Lyon, Bordeaux) offer free wifi. Free wifi is also available at the Charles de Gaulle & Orly Airports in Paris.
  • Internet cafes
  • Data through your current phone provider (keeping in mind that this may be expensive, depending on your current plan)

Moving to a Home in France and Starting Internet Service

If you have a home in France and are responsible for utilities, you will likely want to set up Internet (along with other utilities such as electricity or natural gas). You have a choice of Internet provider throughout most of France, with four main actors dominating the market (Orange, SFR, Bouygues Telecom, and Free). Some of these providers also operate low-cost brands as well.

internet providers in France

There are two options for the type of Internet access you have for your home:

  1. Fiber optic: with connection speeds between 100 Mbit/s and 1 Gbit/s, fiber optic is useful for big households and households with HD or 4K television. However, it is not available everywhere in France, and you will need to verify with your chosen internet provider whether this is an option.
  2. ADSL: with a connection speed of up to 20 Mbit/s, ADSL is sufficient for one person with a standard quality television.

To check the availability of fiber optic at your home, call us at 09 77 55 72 27 (Monday to Friday, 9.30am-7.30pm)

Pricing of Internet plans are fairly similar for both technologies, but fiber optic is considerably faster than ADSL. Internet access at home is unlimited; In addition to offering Internet service, all providers also offer bundle packages that can include additional services such as fixed-line telephone, television, or mobile phone plans.

Find out how to set up internet for your home in France

Internet Options in Rural Areas

Broadband is still not an option in some rural parts of France. If your home is in a zone blanche (an area not covered by a telecommunications provider), you will want to look into satellite for your telephone and internet access.

How the Internet Market Works in France

Zones Dégroupées and Zones Non-Dégroupées Explained

One thing to note about Internet access in France is your options depend on what type of "zone" you are in. The historic telecommunications provider in France is Orange (formerly France Télécom), which still owns and operates a considerable amount of the phone and internet infrastructure throughout France. In some areas access to Internet is slower and generally more expensive (see below).

Throughout most of France, however, Internet infrastructure has been separated from fixed telephone infrastructure, allowing multiple companies to operate in the same area (zones dégroupées). Internet is much higher speed and generally cheaper in these areas.

Zones Non-Dégroupées

In some areas (mostly rural), known as zones non-dégroupées, internet service providers must rent use of phone and internet infrastructure from Orange. These zones represent just under 10% of phone lines in France and are quickly disappearing. High speed broadband is generally not available in zones non-dégroupées, nor are certain other services commonly offered by internet service providers (TV via ADSL). Customers still have a choice of provider in the zones non-dégroupées, though offers are not as competitive.

Zones Dégroupées

However, most areas in France are zones dégroupées, meaning that phone and internet infrastructure has been "unbundled" and customers are free to choose any Internet service provider. High speed ADSL and fiber optic technologies are available in zones dégroupées.

There also exists a third possibility, dégroupage partiel (partial unbundling), in which consumers must sign up for a phone line with Orange but are free to choose a different internet service provider. Internet access is generally more expensive than in zones dégroupées, but speed is faster than in the zones non-dégroupées.

How to Sign Up for an Internet Plan in France: a step-by-step guide

Need Internet Service for Your Home in France?Call our English-speaking customer support at 09 77 55 72 27 (Monday to Friday, 9.30am-7.30pm) to find an internet plan that suits your needs.

Depending on what type of zone your home is located in France, you may or may not have a choice of Internet provider. However, the information required for signing up for an Internet plan in France is the same, regardless of the provider:

  • Your contact information: name, email address, (French) telephone number
  • Your full address: don't forget the apartment number and floor (e.g. third floor, door on the left). The name of the previous occupant may also help the supplier identify your home (for ADSL)
  • Your banking information (RIB): you need to have a French bank account already set up before you sign up for an internet plan. Some suppliers may also ask for your bank card (carte bancaire) information, which is used for activation fees/deposit.

Choosing an Internet Plan: questions to ask

Internet offers in France are quite competitive, so it's well worth taking a bit of time to compare suppliers and plans. Asking yourself some of the following questions will help you find the internet plan that best meets your needs.

Need a Phone Plan as Well?Most internet service providers offer package deals, combining internet + phone, internet + television, or all three ("triple play")

  • Is the offer available for me? Before signing up for an Internet plan, you will need to determine whether fiber optic or ADSL is available in your home. This can usually be done over the phone while signing up for an internet plan
  • How much is the plan per month?
  • For how long am I committed to this plan? Don't forget to check whether there are any early cancellation fees if you change your mind or would like to switch suppliers.
  • What kind of additional services are included? Does the internet plan include access to free Wifi hotspots? If TV is included in the package, which TV channels? If a mobile phone plan is included, does it include free calls in France and abroad?
  • Are there any additional fees to be aware of? For example, is there a deposit to pay, or an early cancellation fee?

If you need to terminate your broadband plan with a French operator, you can use our termination service. Select your operator and fill in your contact information. The website will generate a letter in French that will be sent by registered mail.