By Which Enedis number should you call?
Enedis is France's electricity grid operator — it owns and maintains the physical cables, poles, and smart meters across 95% of the country. It is not your energy supplier and is not responsible for your contract, billing, or tariff. This distinction matters in practice: most queries that expats think need to go to Enedis actually go to their energy supplier (EDF, TotalEnergies, Ekwateur, etc.).
Enedis has no English-language customer service. For English-speaking expats, the practical approach for account and billing questions is to contact your energy supplier or use Selectra's free English service — they can deal with Enedis on your behalf. Enedis should only be called directly for grid emergencies or new property connections.
| Your situation | Who to contact | Useful French phrase |
|---|---|---|
| Power outage | Enedis emergency: +33 9 72 67 50 XX (XX = your department code — see table below) | "Coupure d'électricité" — Power outage |
| Moving in — need to open an electricity account | Call +33 9 87 67 37 93 (Selectra, free, in English) — your new supplier then notifies Enedis on your behalf | "Ouvrir un compte" — Open an account |
| Connecting a newly built home to the grid | Enedis connection: +33 9 70 83 19 70 | "Raccordement" — New grid connection |
| Question about your electricity contract or bill | Contact your energy supplier's customer service directly | "Service client" — Customer service |
| Gas emergency or connection | GRDF: +33 800 47 33 33 (free from a fixed line, 24/7) | "Fuite de gaz" — Gas leak |
Enedis handles the physical grid; your supplier handles your contract. When in doubt, call your supplier first.
Enedis emergency number for power outages
The Enedis power outage number follows a fixed format: +33 9 72 67 50 followed by your two-digit department code. For Paris (department 75) it is +33 9 72 67 50 75, for Lyon (department 69) it is +33 9 72 67 50 69. These lines are staffed 24 hours a day, 7 days a week, including public holidays.
If you are not sure of your department code, check the first two digits of your French postal code — they always match your department. The Enedis website also has a live outage map where you can verify whether a cut is already being handled in your area before calling. For a step-by-step guide to what to do during a power cut, see our power outages in France guide.
| City | Department | Enedis emergency number |
|---|---|---|
| Paris | 75 | +33 9 72 67 50 75 |
| Lyon | 69 | +33 9 72 67 50 69 |
| Marseille | 13 | +33 9 72 67 50 13 |
| Toulouse | 31 | +33 9 72 67 50 31 |
| Bordeaux | 33 | +33 9 72 67 50 33 |
| Nantes | 44 | +33 9 72 67 50 44 |
| Lille | 59 | +33 9 72 67 50 59 |
| Strasbourg | 67 | +33 9 72 67 50 67 |
| Nice | 06 | +33 9 72 67 50 06 |
| Rennes | 35 | +33 9 72 67 50 35 |
| La Rochelle | 17 | +33 9 72 67 50 17 |
| Pau | 64 | +33 9 72 67 50 64 |
Formula: +33 9 72 67 50 + your two-digit department code. Available 24/7 including public holidays.
Connecting a new home to the electricity grid
If you are moving into a newly built property that has never had electricity before, you need Enedis to physically connect your home to the grid — a process called raccordement. This is different from simply opening a supply contract: it involves physical infrastructure work, can take several weeks, and requires a quote from Enedis before the works can begin.
Call +33 9 70 83 19 70 to request a connection quote (this national line covers mainland France). The service operates in French only — if you need help navigating the process, Selectra's advisors can assist in English. Once connected, you then open a supply contract separately with an energy supplier. Our full guide to connecting a new home to electricity in France walks through the complete process.
How to open an electricity account in France
To have electricity at your address, you do not contact Enedis — you contact a commercial energy supplier (EDF, TotalEnergies, Engie, Ekwateur, etc.), who then notifies Enedis to activate or transfer your supply point. Enedis is the grid operator, not a supplier: it delivers electricity to your home but does not sell it, issue bills, or manage contracts.
For English-speaking expats, the simplest approach is Selectra's free English-speaking service, which can compare all available offers and set up your contract in one call. You will need your address, your meter reference number (PDL — found on your electricity bill), and a French bank account IBAN for direct debit.
GRDF phone numbers and gas emergencies
For natural gas, the equivalent of Enedis is GRDF (Gaz Réseau Distribution France), which operates the gas distribution network. Like Enedis for electricity, GRDF is a grid operator — not a gas supplier. For questions about your gas contract or tariff, contact your gas supplier directly.
The most important GRDF number is the gas emergency line: +33 800 47 33 33 (free from a French fixed line, 24/7). This covers all gas-related emergencies including suspected leaks, the smell of gas, or gas appliance failures. If you smell gas, call this number immediately and follow the safety steps below before doing anything else.
| Reason for calling | Number | Hours |
|---|---|---|
| Gas leak or smell of gas | +33 800 47 33 33 — GRDF Urgence Sécurité Gaz | 24/7 · free from a fixed line |
| Connect a new home to the gas network | Call +33 9 87 67 37 93 (Selectra, in English) to request a gas connection quote and open a supply contract | Mon–Fri 8am–9pm · Sat 9am–7pm |
| Open a gas supply contract | Contact a gas supplier directly, or call +33 9 87 67 37 93 for English-language help | Mon–Fri 8am–9pm · Sat 9am–7pm |
+33 800 47 33 33 is free from a French landline. From a mobile it may be charged at your operator's standard rate.
Other ways to contact Enedis
Beyond the emergency and connection lines, Enedis offers several contact channels — though all operate in French only. The most practical options for non-French speakers are the online contact form and the Enedis app, which can be navigated alongside a browser translation tool.
Enedis headquarters is at 34, place des Corolles — 92079 Paris La Défense Cedex. The headquarters line is +33 1 56 65 11 11, though it handles corporate and press enquiries rather than consumer requests. For billing, contracts, or supply issues, use the channels below or contact your supplier directly.
- Online contact form — available at enedis.fr. You will need to create an account. Responses are in French; use a browser translation extension to navigate.
- Mon réseau Enedis app — the official Enedis mobile app lets you report outages, track connection requests, and find your PDL meter reference. Available on iOS and Android.
- Twitter / X (@Enedis) — for non-emergency questions, contacting Enedis on social media can sometimes produce a faster response than the phone or email form.
- Through your energy supplier — for most practical matters (billing, contract updates, meter reading disputes), your supplier will liaise with Enedis on your behalf. This is almost always simpler than contacting Enedis directly.
- Coupure d'électricité → Power outage
- Raccordement → Grid connection (new build)
- Mise en service → Service activation
- Numéro PDL → Meter reference number
- Fuite de gaz → Gas leak
- Je déménage → I am moving
Frequently Asked Questions
The Enedis power outage number is +33 9 72 67 50 followed by your two-digit department code. For Paris it is +33 9 72 67 50 75, for Lyon +33 9 72 67 50 69, and for Marseille +33 9 72 67 50 13. These lines are available 24/7, including public holidays.
No. To open an electricity account, contact a commercial energy supplier or call Selectra at +33 9 87 67 37 93 — the supplier then notifies Enedis on your behalf. You only contact Enedis directly for grid emergencies or to connect a brand-new property to the network (+33 9 70 83 19 70).
For a gas leak or any gas emergency, call GRDF on +33 800 47 33 33 (free from a fixed line, 24/7). Before calling: do not touch any electrical switch, open windows, and evacuate the building. For questions about gas contracts or connections, call Selectra at +33 9 87 67 37 93.
No. Enedis operates exclusively in French. For most practical matters — opening an account, comparing offers, handling billing issues — contact Selectra's free English-speaking service at +33 9 87 67 37 93. Their advisors can deal with Enedis on your behalf when needed.
Enedis owns and operates the physical electricity network — the cables, poles, and smart meters. Your energy supplier (EDF, TotalEnergies, Ekwateur, etc.) buys electricity on the wholesale market and sells it to you under a contract. Billing, tariff, and contract questions go to your supplier. Physical grid problems (outages, new connections) go to Enedis. For more detail, read our guide on who are Enedis and GRDF.