Bouygues Telecom France: Internet, Mobile & TV Provider in France
Historically the third-largest telecommunications provider in France, Bouygues Telecom offers Internet, mobile phone, and television service. Find out everything you need to know about Bouygues Telecom here, including offers, how to sign up, customer service contacts, and more.
Summary:
Bouygues Telecom network coverage
Bouygues Telecom Mobile phone Offers
Bouygues France Internet Offers
What are the Bouygues SIM card offers?
About Bouygues Telecom France
Bouygues Telecom (pronunciation: "bweeg telecom") was created in 1994 by the French industrial group Bouygues (which owns Bouygues Construction and the French television channel TF1), and is historically the third-largest telecommunications provider in France, after Orange and SFR.
Bouygues Telecom offers Internet plans (Bbox Fit, Bbox Must & Bbox Ultym), mobile phone plans , prepaid mobile phone credit, as well as multiple package offers (e.g. Internet + fixed phone line + television). Customers can enjoy additional savings when combining a mobile phone plan with an Internet package.
In 2011 Bouygues Telecom launched a low-cost brand, B&You, through which it sells commitment-free (sans engagement) mobile phone and Internet plans.
Bouygues Telecom Network Coverage
Bouygues Mobile France Network Coverage
According to the most recent surveys done by the French telecommunications regulator ARCEP, Bouygues Telecom's network coverage is more or less the same as other operators for 4G (Bouygues covers 99.87% of the population). Bouygues Telecom's 5G network is relatively well-developed in France with +11 000 5G base stations across the country.
Bouygues Telecom's service quality is relatively strong, slightly behind Orange.
Bouygues Internet Network Coverage
31 million homes are eligible for Bouygues optical fibre (FFTH) and France has 3 million Bouygues fibre optic subscribers. Don't hesitate to consult the ARCEP map (French telecommunications regulator) to discover the country's fibre coverage. Check your eligibility status for Bouygues broadband plans.
Bouygues Telecom mobile phone offers
Bouygues Mobile Phone Plans
Bouygues Telecom sells mobile plans with or without a contract. Plans with phone included, come with a 24-month contract. All packages entitle you to renew your Bouygues smartphone at a preferential rate every two years.
Plans with no phone are contract-free but are available at the same price.
in addition, several Bouygues offers are compatible with 5G and prices range from €5.99 to €57.99.
However, prices tend to change quite often, as the company often offers limited-time promotions.
SIGN UP WITH BOUYGUES!
Call Selectra's English speaking helpline to find out the latest prices and special offers from Bouygues.
SIGN UP WITH BOUYGUES!
Call Selectra's English speaking customer service to find out the latest prices and special offers from Bouygues.
SIGN UP WITH BOUYGUES!
Call Selectra's English speaking customer service to find out the latest prices and special offers from Bouygues.
B&You Offers
Launched in 2011 in response to Free Mobile's entry into the French cell phone market, B&You is Bouygues low-cost brand. All plans come with no contract (sans engagement), meaning that you can end your plan at any time with no penalty and relatively little hassle.
Unlike Bougyues subscriptions, B&You plans do not offer discounts on smartphones. All plans are contract-free.
- Prices ranging from 5.99€/month to 16.99€/month
- Calling time and texts are unlimited within France for all B&You offers
- (Depending on the plan) possibility for unlimited calling to fixed lines in over 120 international destinations
- On offer includes free calling to mobile phone numbers from China, USA, & Canada
- Data ranging from pay-as-you-go (at 0.05€/Mb) to 300 Gb
| Offer | Included services | Price |
|---|---|---|
 Forfait Bouygues 20Go 5G Valid on 13/09/2024 |
|
€11.99/month
📞 09 77 55 72 27 Free Callback |
Série spéciale B&You 150 Go 5G Valid on 13/09/2024 |
|
€12.99/month
Subscribe online |
Série spéciale B&You 300 Go 5G Valid on 13/09/2024 |
|
€16.99/month
Subscribe online |
Forfait Bouygues 130Go 5G Valid on 13/09/2024 |
|
€19.99/month
📞 09 77 55 72 27 Free Callback |
Forfait Bouygues 200Go 5G Valid on 13/09/2024 |
|
€34.99/mois for 12 months Then €44.99/month 📞 09 77 55 72 27 Free Callback |
Forfait Bouygues 150Go 5G Valid on 13/09/2024 |
|
€34.99/month
📞 09 77 55 72 27 Free Callback |
Forfait Bouygues 300Go 5G Valid on 13/09/2024 |
|
€57.99/month
📞 09 77 55 72 27 Free Callback |
What are the MVNO on the Bouygues Telecom France network?
There are a number of small operators which rely on the Bouygues network. They don't have their own network, but rely on Bouygues telecom's. Here's the list:
- Akéo Telecom
- Auchan Telecom
- Cdiscount Mobile
- NRJ Mobile
- CIC Mobile / Crédit Mutuel Mobile
- Lycamobile
- Youprice
Bouygues France Internet Offers
As of 2024, Bouygues offers 3 main types of Internet plans, known as the Bbox plans:
Bbox Fit
The Bbox Fit Internet + fixed telephone line offer is available for optical fibre or ADSL/VDSL connections. In addition to high-speed Internet, the Bbox Fit comes with:
- Fibre optic downstream speeds of up to 400 Mbit/s with Wifi 5.
- Free calls to fixed lines in 110 international destinations (including US, Canada, Australia, most of Europe, South America, and much of Asia)
Série Spéciale Bbox
The Série Spéciale Bbox is reserved for B&You customers and is a no-contract offer with a fixed price. This offer is a fibre optic internet plan with unlimited fixed telephone line and television . More specifically, it contains:
- Fibre optic downstream speeds of up to 1 Gbit/s with Wifi 6.
- Free calls to fixed lines in 110 international destinations (including US, Canada, Australia, most of Europe, South America, and much of Asia)
- Up to 180 television channels (TV decoder Bbox 4K)
Bbox Must
Bbox Must is available for optical fibre as well as ADSL/VDSL connections. It comes as a package Internet + television + fixed telephone line and includes:
- Fibre optic downstream speeds of up to 1 Gbit/s with Wifi 6.
- Free calls to fixed lines in 110 international destinations (including US, Canada, Australia, most of Europe, South America, and much of Asia)
- Free calls to mobile phone numbers in France, the French Overseas Departments and Territories, China, USA, Canada, Singapore, and South Korea
- Up to 180 television channels (TV decoder Bbox 4K)
- 100h TV recorder
Bbox Ultym
Bbox Ultym is available for optical fibre as well as ADSL/VDSL connections. It comes as a package Internet + television + fixed telephone line, and includes:
- Fibre optic downstream speeds of up to 2 Gbit/s with Wifi 6E.
- Free calls to fixed lines in 110 international destinations (including US, Canada, Australia, most of Europe, South America, and much of Asia)
- Free calls to mobile phone numbers in France, the French Overseas Departments and Territories, China, USA, Canada, Singapore, and South Korea
- Up to 180 television channels ( (TV decoder Bbox 4K HDR)
- 100h TV recorder
- 2 wifi repeaters available
Find out more about the Bouygues Telecom Bbox plans in this dedicated article.
| Offer | Included services | Price |
|---|---|---|
Bbox Fit Fibre Valid on 13/09/2024 |
|
€19.99/month for 12 months Then €32.99/month 📞 +33 9 77 55 72 27 Subscribe online Free Callback |
Bbox Série spéciale Rentrée Valid on 13/09/2024 |
|
€24.99/month for 12 months Then €29.99/month 📞 +33 9 77 55 72 27 Subscribe online Free Callback |
Bbox Série limitée Fibre Valid on 13/09/2024 |
|
€29.99/month
📞 +33 9 77 55 72 27 Subscribe online Free Callback |
Bbox Must Fibre Valid on 13/09/2024 |
|
€34.99/month for 12 months Then €39.99/month 📞 +33 9 77 55 72 27 Subscribe online Free Callback |
Bbox Ultym Fibre Valid on 13/09/2024 |
|
€42.99/month for 12 months Then €47.99/month 📞 +33 9 77 55 72 27 Subscribe online Free Callback |
Bouygues internet + mobile bundles
Bouygues sells Triple Play offers (internet + mobile + fixed telephone line) or Quadruple Play offers (internet + mobile + fixed telephone line + television). Bouygues bundles always include an internet subscription with a 12-month contract and a mobile plan without a contract. Customers can save up to €10/month.
Different discounts may apply depending on the situation:
- For New customers: -€5/month on your Internet box and also -€5/month on your mobile package if you sign up for a Bouygues Bbox Must or Bbox Ultym fibre plan with a Bouygues 130 GB and + plan without telephone. You also have access to family packages at preferential prices (5 GB and 100 GB).
- For Bouygues mobile customers: -€5/month discount on the new Bbox Must or Ultym fibre box offers.
- For Bouygues Internet customers: -€5/month reduction on the new 130 GB+ no-phone plans, provided you have a fibre or ADSL Internet package or 4G/5G box (excluding Bbox Pro/Pro+, Sensation xDSL, Série Spéciale xDSL).
What are the Bouygues SIM card offers?
For short stays, there are Bouygues prepaid SIM cards without contract.
| SIM card | Price | Features |
|---|---|---|
| Carte XL | €5 |
|
| €10 |
| |
| €20 |
| |
| €40 |
| |
| Carte classique | €5 |
|
| €10 |
| |
| €20 |
| |
| €40 |
| |
| Carte internationale | €5 |
|
| €10 |
| |
| €20 |
| |
| €40 |
| |
| Travel Basic eSIM | €19,90 |
|
| Travel Basic+ eSIM | €21.90 |
|
| My European eSIM | €39.90 |
|
| My European eSIM 60GB | €41.90 |
|
Bouygues Telecom Reviews
Customer reviews for Bouygues Telecom, as is the case for all telecommunications operators in France, are mixed. Here is a quick summary of what customers have been reporting online about Bouygues:
- Efficient customer service: customers reported receiving equipment (SIM cards, modems) quickly
- Good cellphone coverage
- Affordable offers and good value for money
- Problems with after-sales service: some customers reported difficulties reaching customer service when they had problems with their Internet modem
Here are the average scores for Bouygues. While the scores may seem low, the same is true for competitors. It is mainly dissatisfied customers who post their opinions on the internet.
| Platform | Average customer review | Number of reviews |
|---|---|---|
|
1.2 /5 | 9561 |
|
4.5 /5 | 1176 |
|
1.2 /5 | 706 |
|
2.6 /5 | 706 |
|
8 /10 | 183 |
| Global average | 1.64 /5 | 12332 |
Last updated 06/09/2024.
To help you see things more clearly, we've summarised the advantages and disadvantages of Bouygues in this table:
| What we like | What could be improved |
|---|---|
|
|
Subscribing to an Internet or Mobile Phone Plan With Bouygues Telecom
Signing up for a Mobile Phone Plan With Bouygues
You can sign up for a Bouygues phone plan online, over the phone (📞3106), or in a Bouygues Telecom boutique.
- You will need to provide the following to sign up for a mobile phone plan with Bouygues Telecom
- Your contact information: name, valid email address
- Your address: street address, apartment number, zip code
- Your banking information (RIB): you need to have a French bank account already set up before you sign up for a postpaid mobile phone plan. Some providers may also ask for your bank card (carte bancaire) information, which is used for activation fees/deposit.
SIGN UP WITH BOUYGUES!
Call Selectra's English speaking helpline to find out the latest prices and special offers from Bouygues.
SIGN UP WITH BOUYGUES!
Call Selectra's English speaking customer service to find out the latest prices and special offers from Bouygues.
SIGN UP WITH BOUYGUES!
Call Selectra's English speaking customer service to find out the latest prices and special offers from Bouygues.
Signing up for a Bouygues Internet Plan
You can sign up for a Bouygues Internet plan online, by calling Selectra at 09 77 55 72 27, or in a Bouygues Telecom Boutique. To sign up for an Internet plan with Bouygues, you will need to:
- Test your phone line to determine your broadband/fibre optic eligibility
- Provide full contact details: name, phone number, email address
- Provide your full address: street address, apartment number, zip code - including directions to
- Provide proof of property (justificatif de domicile), such as an electricity or gas bill, or water bill
- Provide your banking information (RIB): you must have a French bank account in order to sign up for an Internet plan. Bouygues may also ask for your bank card (carte bancaire) information, for any activation fees/deposit.
How to Cancel a Bouygues Telecom Subscription
Sending a cancellation letter
To cancel an Internet, mobile phone plan, or prepaid phone card, you can either call Bouygues customer service (📞1064 or 📞+33660614614), request to cancel online in your personal space, or send a cancellation letter (lettre de résiliation)
Service Clients Bouygues Telecom
60436 Noailles Cedex
Note that the letter must be sent by registered post (lettre recommandée avec avis de réception). The lettre de résiliation (cancellation letter) that you send to Bouygues Telecom must contain:
- Your full name (first name, family name)
- Your account number (identifiant abonné)
- Your account ID (numéro de Ligne de l’abonné)
Bouygues will cancel your plan within 10 days of having received the letter, or in some cases, on the last day of the month. You will know when Bouygues receives your cancellation letter because you will have sent it through registered post (lettre recommandée avec avis de réception). Once they have received your cancellation request, Bouygues will notify you if any equipment (e.g. Internet modem) needs to be returned and will direct you accordingly.
Bbox Nomad and prepaid customers must cancel service by registered letter or over the phone.
Keeping Your Phone Number
To keep your phone number when changing providers you need to find out your RIO (Relevé d'Identité Opérateur - a unique identifying number that is assigned to your phone number). This is a 12-digit number that you can find by dialling 3179 (to automatically receive your RIO in a text), or in your personal space online. You then will need to communicate this number to your new provider - they will take care of the rest (transferring your number, cancelling service your old provider)!
💡 Looking for a phone or internet plan?
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💡 Looking for a phone or internet plan?
Get help from Selectra to complete the formalities in just a few minutes by phone (free service)!
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