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All About Bouygues Telecom, Internet, Mobile, and IPTV Provider in France

Sign up for a plan with Bouygues Call 09 77 55 72 27, Monday through Friday from 9:30 am to 7:30 pm to speak to an English-speaking customer service agent and purchase an Internet or mobile phone plan with Bouygues.
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Bouygues Telecom logo

Historically the third-largest telecommunications provider in France, Bouygues Telecom offers Internet, mobile phone, and television service. Find out everything you need to know about Bouygues Telecom here, including offers, how to sign up, customer service contacts, and more.

About Bouygues Telecom

Bouygues Telecom (pronounciation: "bweeg telecom") was created in 1994 by the French industrial group Bouygues (which owns Bouygues Construction and the French television channel TF1), and is historically the third-largest telecommunications provider in France, after Orange and SFR. As of April 2016, Bouygues Telecom and Orange were in discussion about an eventual takeover of Bouygues by Orange, but this appears to have fallen through.

Bouygues Telecom offers Internet plans (Offre Bbox & Bbox Miami), mobile phone plans (Forfaits Sensation), prepaid mobile phone credit, as well as multiple package offers (e.g. Internet + fixed phone line + television). Customers can enjoy additional savings when combining a mobile phone plan with an Internet package.

In 2011 Bouygues Telecom launched a low-cost brand, B&You, through which it sells commitment-free (sans engagement) mobile phone and Internet plans

Bouygues Telecom Offers

Bouygues Mobile Phone Plans

Bouygues Telecom currently has its mobile phone offers grouped into two brands: Bouygues B&You, and Bouygues Sensation. Prices tend to change quite often, as the company often offers limited-time promotions. Call Selectra's English speaking customer service at 09 77 55 72 27 to find out the latest prices and special offers from Bouygues.

  • All Bouygues Sensation/B&You Offers Include:
  • 4G coverage & access to Bouygues Wifi hotspots
  • Cancellation possible online
  • Unlimited texting to numbers within continental France and the French Overseas Departments and Territories
  • Many plans include free calling to China, USA, & Canada

B&You Offers

Launched in 2011 in response to Free Mobile's entry into the French cell phone market, B&You is Bouygues low-cost brand. All plans are non-binding (sans engagement), meaning that you can end your plan at any time with no penalty and relatively little hassle.

  • Prices ranging from 3.99€/month to 79.99€/month
  • Calling time ranging from 2 hours per month to unlimited within France
  • (Depending on the plan) possibility for unlimited calling to fixed lines in over 120 international destinations
  • Many plans include free calling to mobile phone numbers from China, USA, & Canada
  • Data ranging from pay-as-you-go (at 0.05€/Mb) to 40 Gb
  • Some plans include 35 days/year 5Go access within Europe, access to 74 TV channels via B.tv App, possibility to create Wifi hotspot to use Internet on other devices

Some of the more "premium" plans include a 10€/month discount over 6 months.

Bouygues Sensation

Bouygues sells mobile phone plans on a 24 month contract through its brand Sensation. Prices are somewhat higher, but could be a good option if you are in the market for a new phone and plan to stay in France for at least two years.

  • Prices ranging from 10.99€/month to 89.99€/month
  • Calling time ranging from 2 hours per month to unlimited within France
  • (Depending on the plan) possibility for unlimited calling to fixed lines in over 120 international destinations
  • Many plans include free calling to mobile phone numbers from China, USA, & Canada
  • Data ranging from pay-as-you-go (at 0.05€/Mb) to 40 Gb
  • Some of the limited data plans offer the option of "blocking" additional data use, to prevent additional charges
  • Some plans include 35 days/year 5Go access within Europe, access to 74 TV channels via B.tv App, possibility to create Wifi hotspot to use Internet on other devices, and/or access to Btv and 20 Go storage space on the B.Cloud

As is the case with the B&You Offers, some of the more "premium" plans include a 10€/month discount over 6 months.

Bouygues Internet Offers

As of March, 2016, Bouygues offers three main types of Internet plans:

Bbox

The Bbox Internet + fixed telephone line + television offer is available for ADSL/VDSL broadband connections. In addition to high-speed Internet, the Bbox comes with:

  • Free calls to fixed lines in 120 international destinations (including US, Canada, Australia, most of Europe, South America, and much of Asia)
  • Up to 150 television channels
  • Possibility to access TV channels on tablets/smartphones/personal electronic devices
  • Video on Demand
  • Free replacement of any malfunctioning equipment

Bbox Miami

Bbox Miami is available for ADSL/VDSL broadband connections as well as fiber optic (speeds up to 1 Gb/s). Like the Bbox, the Bbox Miami comes as a package Internet + television + fixed telephone line. Bbox Miami includes:

  • Dual band Wifi
  • Free calls to fixed lines in 120 international destinations (including US, Canada, Australia, most of Europe, South America, and much of Asia)
  • Free calls to mobile phone numbers in France, the French Overseas Departments and Territories, China, USA, Canada, Singapore, and South Korea
  • Up to 163 television channels, including 36 HD channels
  • Possibility to access TV channels on tablets/smartphones/personal electronic devices
  • An upgraded selection of Video on Demand
  • Access to 50 applications on your television, including YouTube, Spotify, Netflix, My TF1, & more
  • Free replacement of any malfunctioning equipment

Bbox Sensation

Bbox Sensation is only available for fiber optic connections within Numericable's fiber optic network. Bbox Sensation is available sans engagement (without a contract), and comes as a package Internet + television + fixed telephone line. Bbox Sensations includes:

  • Free calls to fixed lines in 120 international destinations (including US, Canada, Australia, most of Europe, South America, and much of Asia)
  • Free calls to mobile phone numbers in France, the French Overseas Departments and Territories, China, USA, Canada, Singapore, and South Korea
  • Up to 151 television channels, including 26 HD channels
  • Possibility to access TV channels on tablets/smartphones/personal electronic devices
  • Video on Demand

Bouygues Telecom Reviews

Customer reviews for Bouygues Telecom, as is the case for all telecommunications operators in France, are mixed. Here is a quick summary of what customers have been reporting online about Bouygues:

  • Efficient customer service: customers reported receiving equipment (SIM cards, modems) quickly
  • Good cellphone coverage
  • Problems with after-sales service: some customers reported difficulties reaching customer service when they had problems with their Internet modem

Bouygues Telecom English-Speaking Customer Service

Bouygues Telecom does not currently offer any official English-speaking customer service. You may be able to find someone who speaks English in one of their boutiques, but there is no guarantee.

Contact Bouygues Telecom Customer Service

Find a full list of ways to reach Bouygues Telecom customer service in our guide. 

Bouygues Telecom Customer Service Phone Numbers
Customer Service Phone Number
Mobile phone 614
Bbox 611
Future customer 3106
Professional customers 618

These numbers are free when dialed from your Bouygues mobile phone number, but may be subject to charges when dialed from a number of a different mobile phone operator

Bouygues Telecom offers live chat customer assistance, available here (in French)

Bouygues Telecom Mailing Address

Bouygues Telecom Service Client
60436 Noailles Cedex

Find a Bouygues Telecom Boutique

There are hundreds of Bouygues Telecom boutiques throughout France, and you should be able to find a physical shop fairly easily in most French cities and towns. Check here to find the Bouygues shop nearest to you.

Bouygues Telecom Network Coverage

Bouygues's 4G network coverage

Source: ARCEP

According the most recent surveys done by the French telecommunications regulator ARCEP, Bouygues Telecom's network coverage is moreorless the same as other operators for 2G and 3G coverage (Bouygues covers 99.2% of the population for 2G and 97% of the population for 3G). Bouygues Telecom's 4G network is relatively well-developed in France, covering 72% of the population in 2015 (only slightly behind Orange's 76% 4G coverage).

Bouygues Telecom's service quality is relatively strong, slightly behind Orange but comparable to SFR. Find out more about the ARCEP survey.

Subscribing to an Internet or Mobile Phone Plan With Bouygues Telecom

Signing up for a Mobile Phone Plan With Bouygues

For English-speaking customer service, call Selectra at 09 77 55 72 27 (Monday - Friday, 9:30 am - 7:30 pm) to help you sign up for an Internet or mobile phone plan.

You can sign up for a phone plan online, over the phone (3106), or in a Bouygues Telecom boutique.

  • You will need to provide the following to sign up for a mobile phone plan with Bouygues Telecom
  • Your contact information: name, valid email address
  • Your address: street address, apartment number, zip code
  • Your banking information (RIB): you need to have a French bank account already set up before you sign up for a postpaid mobile phone plan. Some providers may also ask for your bank card (carte bancaire) information, which is used for activation fees/deposit.

Signing up for a Bouygues Internet Plan

You can sign up for an Internet plan with Bouygues online, by calling 09 77 55 72 27, or in a Bouygues Telecom Boutique. To sign up for an Internet plan with Bouygues, you will need to:

  1. Test your phone line to determine your broadband/fiber optic eligibility
  2. Provide full contact details: name, phone number, email address
  3. Provide your full address: street address, apartment number, zip code - including directions to 
  4. Provide a proof of property (justificatif de domicile), such as an electricity or gas bill, or water bill
  5. Provide your banking information (RIB): you must have a French bank account in order to sign up for an Internet plan. Bouygues may also ask for your bank card (carte bancaire) information, for any activation fees/deposit.

How to Cancel a Bouygues Telecom Subscription

Cancel Your SubscriptionSelectra's cancellation service makes cancelling your Internet or phone plan easy. Download a free template for a lettre de résiliation (cancellation letter)

To cancel an Internet, mobile phone plan, or prepaid phone card, you can either call Bouygues customer service (614 for mobile phones, 611 for Internet), request to cancel online in your personal space, or send a cancellation letter (lettre de résiliation)

Service Clients Bouygues Telecom
60436 Noailles Cedex

Note that the letter must be sent by registered post (lettre recommandée avec avis de réception). The lettre de résiliation (cancellation letter) that you send to Bouygues Telecom must contain:

  • Your full name (first name, family name)
  • Your account number (identifiant abonné)
  • Your account ID (numéro de Ligne de l’abonné)

Bouygues will cancel your plan within 10 days of having received the letter, or in some cases, on the last day of the month. You will know when Bouygues receives your cancellation letter because you will have sent it through registered post (lettre recommandée avec avis de réception). Once they have received your cancellation request, Bouygues will notify you if any equipment (e.g. Internet modem) needs to be returned and will direct you accordingly.

Bbox Nomad and prepaid customers must cancel service by registered letter or over the phone.

Keeping Your Phone Number

To keep your phone number when changing providers you need to find out your RIO (Relevé d'Identité Opérateur - a unique identifying number that is assigned to your phone number). This is a 12-digit number that you can find by dialing 3179 (to automatically receive your RIO in a text), or in your personal space online. You then will need to communicate this number to your new provider - they will take care of the rest (transferring your number, cancelling service your old provider)!

Bouygues Telecom Headquarters

Bouygues Telecom's headquarters are located at 37-39 rue Boissière, 75116 Paris.