Bouygues Telecom France: Internet, Mobile & TV Provider in France

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Historically the third-largest telecommunications provider in France, Bouygues Telecom offers Internet, mobile phone, and television service. Find out everything you need to know about Bouygues Telecom here, including offers, how to sign up, customer service contacts, and more.

About Bouygues Telecom France

Bouygues Telecom (pronunciation: "bweeg telecom") was created in 1994 by the French industrial group Bouygues (which owns Bouygues Construction and the French television channel TF1), and is historically the third-largest telecommunications provider in France, after Orange and SFR.

Bouygues Telecom offers Internet plans (Bbox Fit, Bbox Must & Bbox Ultym), mobile phone plans , prepaid mobile phone credit, as well as multiple package offers (e.g. Internet + fixed phone line + television). Customers can enjoy additional savings when combining a mobile phone plan with an Internet package.

In 2011 Bouygues Telecom launched a low-cost brand, B&You, through which it sells commitment-free (sans engagement) mobile phone and Internet plans.

Bouygues Telecom Network Coverage

Bouygues Mobile France Network Coverage

 

 

According to the most recent surveys done by the French telecommunications regulator ARCEP, Bouygues Telecom's network coverage is more or less the same as other operators for 4G (Bouygues covers 99% of the population). Bouygues Telecom's 5G network is relatively well-developed in France,with 2,500 5G sites in France (only slightly behind Orange's 5G coverage).

Bouygues Telecom's service quality is relatively strong, slightly behind Orange.

Bouygues Internet Network Coverage

31 million homes are eligible for Bouygues optical fibre (FFTH) and France has 3 million Bouygues fibre optic subscribers. Don't hesitate to consult the ARCEP map (French telecommunications regulator) to discover the country's fibre coverage. Check your eligibility status for Bouygues broadband plans.

Bouygues Telecom mobile phone offers

Bouygues Mobile Phone Plans

Bouygues Telecom sells mobile plans with or without a contract. Plans with phone included, come with a 24-month contract. All packages entitle you to renew your Bouygues smartphone at a preferential rate every two years.

Plans with no phone are contract-free but are available at the same price.

in addition, several Bouygues offers are compatible with 5G and prices range from €5.99 to €57.99. 

However, prices tend to change quite often, as the company often offers limited-time promotions.

B&You Offers

Launched in 2011 in response to Free Mobile's entry into the French cell phone market, B&You is Bouygues low-cost brand. All plans come with no contract (sans engagement), meaning that you can end your plan at any time with no penalty and relatively little hassle.

Unlike Bougyues subscriptions, B&You plans do not offer discounts on smartphones. All plans are contract-free.

  • Prices ranging from 5.99€/month to 14.99€/month
  • Calling time and texts are unlimited within France for all B&You offers
  • (Depending on the plan) possibility for unlimited calling to fixed lines in over 120 international destinations
  • On offer includes free calling to mobile phone numbers from China, USA, & Canada
  • Data ranging from pay-as-you-go (at 0.05€/Mb) to 300 Gb

Mobile offers available on 20/06/2024
Offer Included services Price
bouygues
Série spéciale B&You 130 Go 5G
Valid on 17/06/2024
  •  130 Go data 5G in France
  • Unlimited  calls/SMS/MMS
  • 35 Go in EU/DOM
  • No contract
€11.99/month
Subscribe online
bouygues
Forfait Bouygues 20Go 5G
Valid on 17/06/2024
  •  20 Go data 5G in France
  • Unlimited  calls/SMS/MMS
  • 20 Go in EU/DOM
  • 12-month contract
€11.99/month
📞 09 77 55 72 27Subscribe online
bouygues
Série spéciale B&You 300 Go 5G
Valid on 17/06/2024
  •  300 Go data 5G in France
  • Unlimited  calls/SMS/MMS
  • 35 Go in EU/DOM
  • No contract
€14.99/month
Subscribe online
bouygues
Série spéciale 130Go 5G
Valid on 17/06/2024
  •  130 Go data 5G in France
  • Unlimited  calls/SMS/MMS
  • 50 Go in EU/DOM
  • No contract
€19.99/month
📞 09 77 55 72 27Subscribe online
bouygues
Forfait Bouygues 200Go 5G
Valid on 17/06/2024
  •  200 Go data 5G in France
  • Unlimited  calls/SMS/MMS
  • 200 Go in EU/DOM
  • No contract
€34.99/mois for 12 months
Then €44.99/month
📞 09 77 55 72 27Subscribe online
bouygues
Forfait Bouygues 150Go 5G
Valid on 17/06/2024
  •  150 Go data 5G in France
  • Unlimited  calls/SMS/MMS
  • 150 Go in EU/DOM
  • No contract
€34.99/month
📞 09 77 55 72 27Subscribe online
bouygues
Forfait Bouygues 300Go 5G
Valid on 17/06/2024
  •  300 Go data 5G in France
  • Unlimited  calls/SMS/MMS
  • 300 Go in EU/DOM
  • No contract
€57.99/month
📞 09 77 55 72 27Subscribe online

What are the MVNO on the Bouygues Telecom France network?

There are a number of small operators which rely on the Bouygues network. They don't have their own network, but rely on Bouygues telecom's. Here's the list:

  1. Akéo Telecom
  2. Auchan Telecom
  3. Cdiscount Mobile
  4. NRJ Mobile
  5. CIC Mobile / Crédit Mutuel Mobile
  6. Lycamobile
  7. Youprice

Bouygues France Internet Offers

As of 2024, Bouygues offers 3 main types of Internet plans, known as the Bbox plans:

Bbox Fit

The Bbox Fit Internet + fixed telephone line offer is available for optical fibre or ADSL/VDSL connections. In addition to high-speed Internet, the Bbox Fit comes with:

  • Fibre optic downstream speeds of up to 400 Mbit/s with Wifi 5.
  • Free calls to fixed lines in 110 international destinations (including US, Canada, Australia, most of Europe, South America, and much of Asia)

Bbox Must

Bbox Must is available for optical fibre as well as ADSL/VDSL connections. It comes as a package Internet + television + fixed telephone line and includes:

  • Fibre optic downstream speeds of up to 1 Gbit/s with Wifi 6.
  • Free calls to fixed lines in 110 international destinations (including US, Canada, Australia, most of Europe, South America, and much of Asia)
  • Free calls to mobile phone numbers in France, the French Overseas Departments and Territories, China, USA, Canada, Singapore, and South Korea
  • Up to 180 television channels (TV decoder Bbox 4K)
  • 100h TV recorder

Bbox Ultym

Bbox Ultym is available for optical fibre as well as ADSL/VDSL connections. It comes as a package Internet + television + fixed telephone line, and includes:

  • Fibre optic downstream speeds of up to 2 Gbit/s with Wifi 6E.
  • Free calls to fixed lines in 110 international destinations (including US, Canada, Australia, most of Europe, South America, and much of Asia)
  • Free calls to mobile phone numbers in France, the French Overseas Departments and Territories, China, USA, Canada, Singapore, and South Korea
  • Up to 180 television channels ( (TV decoder Bbox 4K HDR)
  • 100h TV recorder
  • 2 wifi repeaters available

Find out more about the Bouygues Telecom Bbox plans in this dedicated article.

Fibre internet offers available on 20/06/2024
Offer Included services Price
bouygues
Bbox Fit Fibre
Valid on 17/06/2024
  •  Up to 400 Mbit/s in down speed
  •  Up to 400 Mbit/s in up speed
  •  Free calls to fixed lines
  •  12-month contract
€19.99/month for 12 months
Then €32.99/month
📞  +33 9 77 55 72 27 Subscribe online
bouygues
Bbox Série limitée Fibre
Valid on 17/06/2024
  •  Up to 1 Gbit/s in down speed
  •  Up to 700 Mbit/s in up speed
  •  180 included TV channels
  •  Free calls to fixed lines
  •  No contract
€29.99/month
📞  +33 9 77 55 72 27 Subscribe online
bouygues
Bbox Must Fibre
Valid on 17/06/2024
  •  Up to 1 Gbit/s in down speed
  •  Up to 700 Mbit/s in up speed
  •  180 included TV channels
  •  Free calls to fixed + mobile lines
  •  12-month contract
€34.99/month for 12 months
Then €39.99/month
📞  +33 9 77 55 72 27 Subscribe online
bouygues
Bbox Ultym Fibre
Valid on 17/06/2024
  •  Up to 2 Gbit/s in down speed
  •  Up to 900 Mbit/s in up speed
  •  180 included TV channels
  •  Free calls to fixed + mobile lines
  •  12-month contract
€42.99/month for 12 months
Then €47.99/month
📞  +33 9 77 55 72 27 Subscribe online

What are the Bouygues SIM card offers?

For short stays, there are Bouygues prepaid SIM cards without contract. 

Bouygues SIM card offers
SIM cardPriceFeatures
Carte XL €5
  • Free calls, SMS/MMS in mainland France
  • 500MB internet data
  • Validity of 3 days
€10
  • Free calls, SMS/MMS in mainland France
  • 1GB internet data
  • Validity of 10 days
€20
  • Free calls, SMS/MMS in mainland France
  • 2GB internet data
  • Validity of 1 month
€40
  • Free calls, SMS/MMS in mainland France
  • 5GB internet data
  • Validity of 2 months
Carte classique€5
  • Up to 13 min. of calls in mainland France or up to 55 SMS
  • Internet data at €0.30/MB
  • Validity of 1 month
€10
  • Up to 26 min. of calls in mainland France
  • Free SMS
  • Internet data at €0.30/MB
  • Validity of 2 months
€20
  • Up to 52 min. of calls in mainland France
  • Free SMS
  • Internet data at €0.30/MB
  • Validity of 3 months
€40
  • Up to 1 hour 45 min. of calls in mainland France
  • Free SMS
  • Internet data at €0.30/MB
  • Validity of 6 months
Carte internationale€5
  • Up to 15 min. of calls towards Cameroun and Senegal and 13 min. in mainland France
  • OR up to 1 hour 23 min. of calls towards fixed-lines in Algeria and Morocco
  • Free SMS in mainland France
  • Internet data at €0.30/MB
  • Validity of 3 days
€10
  • Up to 31 min. of calls towards Cameroun and Senegal and 26 min. in mainland France
  • OR up to 1 hour 23 min. of calls towards fixed-lines in Algeria and Morocco
  • Free SMS in mainland France
  • Internet data at €0.30/MB
  • Validity of 10 days
€20
  • Up to 1 hour 02 of calls towards Cameroun and Senegal and 52 min. in mainland France
  • OR up to 5 hours 33 min. of calls towards fixed-lines in Algeria and Morocco
  • Free SMS in mainland France
  • Internet data at €0.30/MB
  • Validity of 1 month
€40
  • Up to 2 hours 05 of calls towards Cameroun and Senegal and 1 hour 45 min. in mainland France
  • OR up to 11 hours 06 min. of calls towards fixed-lines in Algeria and Morocco
  • Free SMS in mainland France
  • Internet data at €0.30/MB
  • Validity of 2 months
Travel Basic eSIM€19,90
  • 15 GB in 4G/LTE highspeed connection mainland France and in all Europe
  • Coverage in 52 countries (Aland Islands, Andorra, Austria, Azores, Balearic Islands, Belgium, Bulgaria, Canary Islands, Corfu, Crete, Croatia, Cyclades, Cyprus, Czech Republic, Denmark, England, Estonia, Faroe Islands, Finland, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Jersey, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Man (Isle of), Northern Ireland, Norway, Netherlands, Poland, Portugal, Rhodes Island, Romania, Sardinia, Scotland, Sicily, Slovakia, Slovenia, Spain, Sweden, Vatican, Wales, Isle of Ight).
  • Validity of 15 days
  • A tourist guide translated into 10 languages
Travel Basic+ eSIM€21.90
  • 20 GB in 4G/LTE highspeed connection mainland France and in all Europe
  • Coverage in 52 countries (Aland Islands, Andorra, Austria, Azores, Balearic Islands, Belgium, Bulgaria, Canary Islands, Corfu, Crete, Croatia, Cyclades, Cyprus, Czech Republic, Denmark, England, Estonia, Faroe Islands, Finland, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Jersey, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Man (Isle of), Northern Ireland, Norway, Netherlands, Poland, Portugal, Rhodes Island, Romania, Sardinia, Scotland, Sicily, Slovakia, Slovenia, Spain, Sweden, Vatican, Wales, Isle of Ight).
  • Validity of 15 days
  • A tourist guide translated into 10 languages
My European eSIM €39.90
  • 30 GB internet data in mainland France and Europe
  • 25€ for calls and SMS to international destinations and French overseas territories (DOM).
  • Validity of 1 month
  • A tourist guide translated into 10 languages
My European eSIM 60GB€41.90
  • 60 GB internet data in mainland France and Europe
  • 25€ for calls and SMS to international destinations and French overseas territories (DOM).
  • Validity of 1 month
  • A tourist guide translated into 10 languages

Bouygues Telecom Reviews

Customer reviews for Bouygues Telecom, as is the case for all telecommunications operators in France, are mixed. Here is a quick summary of what customers have been reporting online about Bouygues:

  • Efficient customer service: customers reported receiving equipment (SIM cards, modems) quickly
  • Good cellphone coverage
  • Affordable offers and good value for money
  • Problems with after-sales service: some customers reported difficulties reaching customer service when they had problems with their Internet modem

Subscribing to an Internet or Mobile Phone Plan With Bouygues Telecom

Signing up for a Mobile Phone Plan With Bouygues

You can sign up for a Bouygues phone plan online, over the phone (📞3106), or in a Bouygues Telecom boutique.

  • You will need to provide the following to sign up for a mobile phone plan with Bouygues Telecom
  • Your contact information: name, valid email address
  • Your address: street address, apartment number, zip code
  • Your banking information (RIB): you need to have a French bank account already set up before you sign up for a postpaid mobile phone plan. Some providers may also ask for your bank card (carte bancaire) information, which is used for activation fees/deposit.

Signing up for a Bouygues Internet Plan

You can sign up for a Bouygues Internet plan online, by calling 09 77 55 72 27, or in a Bouygues Telecom Boutique. To sign up for an Internet plan with Bouygues, you will need to:

  1. Test your phone line to determine your broadband/fibre optic eligibility
  2. Provide full contact details: name, phone number, email address
  3. Provide your full address: street address, apartment number, zip code - including directions to 
  4. Provide proof of property (justificatif de domicile), such as an electricity or gas bill, or water bill
  5. Provide your banking information (RIB): you must have a French bank account in order to sign up for an Internet plan. Bouygues may also ask for your bank card (carte bancaire) information, for any activation fees/deposit.

How to Cancel a Bouygues Telecom Subscription

To cancel an Internet, mobile phone plan, or prepaid phone card, you can either call Bouygues customer service (📞1064 or 📞+33660614614), request to cancel online in your personal space, or send a cancellation letter (lettre de résiliation)

Service Clients Bouygues Telecom
60436 Noailles Cedex

Note that the letter must be sent by registered post (lettre recommandée avec avis de réception). The lettre de résiliation (cancellation letter) that you send to Bouygues Telecom must contain:

  • Your full name (first name, family name)
  • Your account number (identifiant abonné)
  • Your account ID (numéro de Ligne de l’abonné)

Bouygues will cancel your plan within 10 days of having received the letter, or in some cases, on the last day of the month. You will know when Bouygues receives your cancellation letter because you will have sent it through registered post (lettre recommandée avec avis de réception). Once they have received your cancellation request, Bouygues will notify you if any equipment (e.g. Internet modem) needs to be returned and will direct you accordingly.

Bbox Nomad and prepaid customers must cancel service by registered letter or over the phone.

Keeping Your Phone Number

To keep your phone number when changing providers you need to find out your RIO (Relevé d'Identité Opérateur - a unique identifying number that is assigned to your phone number). This is a 12-digit number that you can find by dialling 3179 (to automatically receive your RIO in a text), or in your personal space online. You then will need to communicate this number to your new provider - they will take care of the rest (transferring your number, cancelling service your old provider)!