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All About SFR in France

Sign up for a plan with SFR Call 09 77 55 72 27, Monday through Friday from 9:30 am to 7:30 pm to speak to an English-speaking customer service agent and purchase an Internet or mobile phone plan with SFR.
 Call now or send an email to sim@selectra.info

SFR logo

SFR is the second-largest telecommunications provider in France. It was bought by Numericable in 2014, which created the group SFR-Numericable. Find out everything you need to know about SFR here, from how to sign up for an Internet or mobile phone plan, to how to reach customer service and more.

About SFR

SFR (Société française du radiotéléphone) was created in 1987 by the Compagnie Générale des Eaux (which later became known as Vivendi) and soon became a major actor in the French mobile phone market. The company entered the fixed phone market when it deregulated in 1997, and has been selling Internet plans since 2007. SFR was the first telecommunications operator to offer 4G, in November 2012. In 2014 SFR was bought by cable operator and telecommunications services company Numericable, which led to the creation of Numericable-SFR group. The group operates under the SFR name.

SFR offers Internet plans, mobile phone plans, prepaid mobile phone credit, as well as multiple package offers (e.g. Internet + fixed phone line + television).

In 2011 SFR launched a low-cost brand, RED by SFR (which recently changed its logo colour to green), through which it sells commitment-free (sans engagement) mobile phone and Internet plans

SFR Network Coverage

SFR's 4G network coverage

Source: ARCEP

According the most recent surveys done by the French telecommunications regulator ARCEP, SFR's network coverage is moreorless the same as other operators for 2G and 3G coverage (SFR covers 99.2% of the population for 2G and 97% of the population for 3G). SFR's 4G network is relatively well-developed in France, covering 72% of the population in 2015 (only slightly behind Orange's 76% 4G coverage).

SFR's service quality is relatively strong, slightly behind Orange but comparable to SFR. Find out more about the ARCEP survey.

SFR Offers

SFR has a wide range of offers and options for mobile phone and Internet plans, including many fiber optic options.

SFR Mobile Phone Plans

woman talking on cell phone

SFR's offers mobile phone plans with or without an engagement

SFR offers five mobile phone plans, organized into two categories (Starter and Power). Plans are possible to sign up for with and without a contract (avec engagement or sans engagement). If you already have a phone, you can sign up for a plan that is sans engagement, but you can get the lowest rates if you already have a phone and are willing to commit to a one year contract - depending on the plan, you may be able to save between 5€ and 12€ per month. Plans that come with a phone have a two-year commitment.

SFR Starter Mobile Phone Plans

As of August, 2016, SFR offers three mobile phone plan options under its "Starter" category. All plans include unlimited SMS to French mobile phone numbers, access to SFR wifi hotspots, 4G coverage, and access to 10 Gb storage on the SFR cloud.

Comparison of SFR Starter Plan Options

2h + 100 Mb

2h + 1 Gb 1 Gb

2 hours calling time/month to fixed and mobile phone numbers within France, then 0.55€/minute

Possibility to block usage once limit reached

Unlimited calling time/month to fixed and mobile phone numbers within France & the French Overseas Departments & Territories
Data: 100 Mb/month at 3G/4G Data: 1 Gb/month at 3G/4G

Find the latest prices for SFR's Starter plan options.

SFR Power

SFR also currently has two full-service options (SFR Power), which offer considerably more data as well as several additional features, including:

  • Unlimited calling time/month to fixed and mobile phone numbers within France & the French Overseas Departments & Territories
  • Europe/DOM Travel Pass (35 days/year): unlimited calls & SMS/MMS within Europe/French Overseas Departments & Territories + a certain amount of data/month (5 Gb or 20 Gb, depending on the plan)
  • 1 SFR Extra (subscription to Napster, iCoyote, Zive, leKiosk, l'Equipe, or SFR Jeux)
  • 100 Gb storage space on the SFR cloud

This is in addition to some of the same features of SFR's Starter plans, namely:

  • Unlimited SMS to mobile phone numbers within France
  • Access to SFR wifi hotspots, and extensive 4G coverage
Comparison of SFR Power Options
5 Gb 20 Gb

Europe/DOM Travel Pass (35 days/year): unlimited calls & SMS/MMS within Europe/French Overseas Departments & Territories + 5 Gb data/month

Includes 1 SFR Extra (subscription to Napster, iCoyote, Zive, leKiosk, l'Equipe, or SFR Jeux)

Europe/DOM/USA (35 days/year): unlimited calls & SMS/MMS within Europe/French Overseas Departments & Territories, and USA + 20 Gb data/month

Includes 1 SFR Extra (subscription to Napster, iCoyote, Zive, leKiosk, l'Equipe, or SFR Jeux)

Unlimited calling time/month to fixed and mobile phone numbers within France & the French Overseas Departments & Territories

Unlimited calling time/month to fixed and mobile phone numbers within France & the French Overseas Departments & Territories, China, and North America

Unlimited calling time/month to fixed lines in 100 international destinations

Data: 5 Gb/month at 3G/4G Data: 20 Gb/month at 3G/4G

Find the latest plans for SFR's Power Plans here

RED by SFR

RED by SFR logo

SFR launched their low-cost brand in 2011. All RED by SFR plans are sans engagement (non-binding), meaning that you can end your plan at any time with no penalty and relatively little hassle. Find out more about RED by SFR in our guide.

  • RED by SFR plans feature:
  • SFR's coverage and service quality.
  • Online-only customer service.
  • Non-binding (sans engagement) contracts.
  • Internet only, mobile phone only, or package (Internet + mobile phone) options
  • Mobile phone plan options range from very basic (3 hours calling time, no data) to unlimited calling time with 15 Gb data/month

Check the latest RED by SFR prices.

SFR Internet Offers

SFR offers ADSL Internet package offers, fibre optic Internet plans, as well as Internet-only plans. Note that unless otherwise noted, all plans come with a 12 month commitment, and prices are for zones non-degroupees.   

SFR ADSL Offers

SFR has four ADSL offers (as of August, 2016):

Summary of SFR ADSL Internet Offers, April 2016

Box de SFR

Box Starter de SFR Box Power de SFR Box Power Plus de SFR
+ 3€/month for modem rental
12 month engagement required
Includes  Internet + fixed telephone line + modem + television + silver status customer service
Internet speed up to 20 Mb/s for ADSL, up to 70 Mb/s for VDSL
Unlimited calls to 100 international destinations (fixed lines)

Free calls to mobile phones in France, Europe, North America, and China

Free calls to mobile phones in France, Europe, North America, and Asia (China, South Corea, Cambodia, Hong Kong, Laos, Macao, Malaysia, Singapore, Taiwan, Thailand, Vietnam)

Access to 10 Gb storage on the SFR Cloud Access to 100 Gb storage on the SFR Cloud
  Access Bouquet Starter TV selection of channels Access to Bouquet Power TV selection of channels Access to Bouquet Power Plus TV selection of channels

Latest prices for SFR ADSL offers.

SFR Fibre Optic Offers

As of August, 2016, SFR offers four main fibre optic Internet plans, which are grouped into "Starter" and "Power" categories:

Summary of SFR Fibre Optic Internet Offers, August 2016
Starter Power

Box Fibre Starter Mini

Box Fibre Starter Box Fibre Power Box Fibre Power Plus

34.99€/month outside of promotions

36.99€/month outside of promotions

48.99€/month outside of promotions

 

57.99€/month outside of promotions

+ 3€/month for modem rental
12 month engagement required
Includes fibre optic Internet + fixed telephone line + modem + television + silver status customer service
Internet speed up to 100 Mb/s Internet speed up to 200 Mb/s

Internet speed up to 400 Mb/s

Possibility for 1 Gb/s with Booster add-on (2€/month)

Unlimited calls to 100 international destinations (fixed lines)

Free calls to mobile phones in France, Europe, North America, and China

Free calls to mobile phones in France, Europe, North America, and Asia (China, South Corea, Cambodia, Hong Kong, Laos, Macao, Malaysia, Singapore, Taiwan, Thailand, Vietnam)

Access to 10 Gb storage on the SFR Cloud Access to 100 Gb storage on the SFR Cloud
Access to 200 television channels Access to 240 television channels Access to 280 television channels

Find the latest prices for SFR fibre optic offers here.

Internet Only

You must have a working telephone line in order to sign up for an Internet only plan.

Summary of SFR Internet-Only Offer, April 2016

15.99€/month outside of promotions

+ 3€/month for modem rental (waived if you have already purchased one)
No engagement required
Internet speed up to 20 Mb/s (ADSL) or up to 70 Mb/s (VDSL)

SFR Reviews

Customer reviews for SFR, as is the case for all telecommunications operators in France, are mixed. Here is a quick summary of what customers have been reporting online about SFR:

  • Effient customer service: customers reported receiving equipment (SIM cards, modems) quickly
  • Good cellphone coverage
  • Expensive: some customers considered SFR expensive for what they offer. Check for promotions

SFR English-Speaking Customer Service

SFR does not currently offer any official English-speaking customer service. You may be able to find someone who speaks English in one of their boutiques, but there is no guarantee.

Contact SFR Customer Service

SFR Customer Service Phone Numbers
Customer Service Phone Number
Automated mobile phone customer service 963 or 06 1000 1963
Automated internet customer service 0 805 701 801
Live customer service 1023
Customer service when calling from abroad + 336 1000 1023

These numbers are free when dialed from your SFR mobile phone number, but may be subject to charges when dialed from a number of a different mobile phone operator

You can find more ways to contact SFR on their website, available here (in French)

Find a SFR Boutique

There are hundreds of SFR boutiques throughout France, and you should be able to find a physical shop fairly easily in most French cities and towns. Check here to find the SFR shop nearest to you.

Subscribing to an Internet or Mobile Phone Plan With SFR

Signing up for a Mobile Phone Plan With SFR

For English-speaking customer service, call Selectra at 09 77 55 72 27 (Monday - Friday, 9:30 am - 7:30 pm) to help you sign up for an Internet or mobile phone plan.

You can sign up for a phone plan online, over the phone (1099), or in a SFR boutique.

  • You will need to provide the following to sign up for a mobile phone plan with SFR
  • Your contact information: name, valid email address
  • Your address: street address, apartment number, zip code
  • Your banking information (RIB): you need to have a French bank account already set up before you sign up for a postpaid mobile phone plan. Some providers may also ask for your bank card (carte bancaire) information, which is used for activation fees/deposit.

Signing up for a SFR Internet Plan

You can sign up for an Internet plan with SFR online, by calling 1099, or in a SFR Boutique. To sign up for an Internet plan with SFR, you will need to:

  1. Test your phone line to determine your broadband/fiber optic eligibility
  2. Provide full contact details: name, phone number, email address
  3. Provide your full address: street address, apartment number, zip code - including directions to 
  4. Provide a proof of property (justificatif de domicile), such as an electricity or gas bill, or water bill
  5. Provide your banking information (RIB): you must have a French bank account in order to sign up for an Internet plan. Free may also ask for your bank card (carte bancaire) information, for any activation fees/deposit.

How to Cancel a SFR Subscription

Cancel Your SubscriptionSelectra's cancellation service makes cancelling your Internet or phone plan easy. Download a free template for a lettre de résiliation (cancellation letter) in our guide!

To cancel an Internet or mobile phone plan with SFR, you can either call SFR customer service (at 1023), send a cancellation letter (lettre de résiliation) to the appropriate customer service address, or cancel your plan online in your personal space (espace client). Check the terms and conditions of your SFR mobile phone or Internet plan to determine the best method of cancelling your plan. Note that for plans that include a time commitment, you may have to pay a cancellation fee. However, according to the loi Chatel, these fees are reduced to one quarter of the original sum if the plan is cancelled after one year (on the 13th month). You should be able to cancel your mobile phone or Internet plan for free if you are leaving the country.

Please note that if you are cancelling by letter, it must be sent by registered post (lettre recommandée avec avis de réception). The lettre de résiliation (cancellation letter) that you send to SFR must contain:

  • Your full name (first name, family name)
  • Your account number (identifiant abonné)
  • Your account ID (numéro de Ligne de l’abonné)

You can use the letter template below as a guide for cancelling your plan. Note that you may need to modify it in order to reflect your situation.

Your Name
Your Address
City, Postal Code

SFR
Service Client / Résiliation
TSA 30144
94098 Creteil Cedex

Your City, The Date

Obj: Résiliation de mon abonnement SFR

Madame, Monsieur,

 

Je vous informe, par la présente lettre recommandée, de ma volonté de résilier mon abonnement internet et mobile SFR désigné sous le numéro de contrat [Your account number].

 

En effet, devant prochainement déménager à l’étranger, je n’aurai plus la possibilité de bénéficier de vos services à l’adresse de ma nouvelle habitation. Vous retrouverez ci-joint les justificatifs de cette situation.

 

Je souhaite résilier à la fois mon abonnement internet et mobile. J’ai conscience que, dans le cadre de mon abonnement internet, je vais devoir vous rendre le matériel. Ma période d'engagement s'achève le [Date of the end of your contract]. Néanmoins, mon contrat devra prendre fin le [Date you wish to cancel your plan]

 

Je vous demande de m’envoyer une facture de clôture de compte ainsi qu’une confirmation écrite m’indiquant la date effective de résiliation à l’adresse suivante [Your new address].

 

Je vous remercie par avance de faire le nécessaire pour accéder à ma demande de résiliation et vous adresse mes sincères salutations.

 

[Signature]

Your Name

SFR will cancel your plan within 10 days of having received the letter, or in some cases, on the last day of the month. You will know when SFR receives your cancellation letter because you will have sent it through registered post (lettre recommandée avec avis de réception). Once they have received your cancellation request, SFR will notify you if any equipment (e.g. Internet modem) needs to be returned and will direct you accordingly.

Keeping Your Phone Number

To keep your phone number when changing providers you need to find out your RIO (Relevé d'Identité Opérateur - a unique identifying number that is assigned to your phone number). This is a 12-digit number that you can find by dialing 3179 (to automatically receive your RIO in a text), or in your personal space online. You then will need to communicate this number to your new provider - they will take care of the rest (transferring your number, cancelling service your old provider)!