SFR is the second-largest telecommunications provider in France. It was bought by Numericable in 2014, which created the group SFR-Numericable. Find out everything you need to know about SFR here, from how to sign up for an Internet or mobile phone plan, to how to reach customer service and more.
About SFR in France
SFR (Société française du radiotéléphone) was created in 1987 by the Compagnie Générale des Eaux (which later became known as Vivendi) and soon became a major actor in the French mobile phone market. The company entered the fixed phone market when it deregulated in 1997 and has been selling Internet plans since 2007. SFR was the first telecommunications operator to offer 4G, in November 2012. In 2014 SFR was bought by cable operator and telecommunications services company Numericable, which led to the creation of Numericable-SFR group. The group operates under the SFR name.
In 2011 SFR launched a low-cost brand, RED by SFR (which recently changed its logo colour to green), through which it sells commitment-free (sans engagement) mobile phone and Internet plans
SFR Network Coverage
According to the most recent surveys done by the French telecommunications regulator ARCEP, SFR's network coverage is more or less the same as other operators for 2G and 3G coverage (SFR covers 99.2% of the population for 2G and 97% of the population for 3G). SFR's 4G network is relatively well-developed in France, covering 72% of the population in 2015 (only slightly behind Orange's 76% 4G coverage).
SFR's service quality is relatively strong, slightly behind Orange but comparable to SFR. Find out more about the ARCEP survey.
SFR Offers in France
SFR has a wide range of offers and options for mobile phone and Internet plans, including many fibre optic options. It is worth noting that the provider also issues discounts on phone and Internet deals throughout the year, so check out our page dedicated to discounts every now and then to get yourself the deal that'll best suit your needs and budget...
SFR Mobile Phone Plans
SFR's offers mobile phone plans with or without an engagement
SFR offers five mobile phone plans, organized into two categories (Starter and Power). These plans give you the option to either select a new phone to go with the contract or keep your current one. It might be worth noting that for some offers, if you keep your current phone then you will be bound to a 12-month contract (engagement 12 mois), and if you get a new phone through an SFR plan you will be under a 24-month contract (engagement 24 mois). Prices range from 5€ to 70€ per month during the first year of the contract, and then go up, then ranging from 9€ to 80€ per month.
As of September 2018, SFR offers one mobile phone plan option under its "Starter" category, the Starter 2H. This plan comes with a one-year contract and includes 2h of calling time in France, unlimited SMS to French mobile phone numbers, 40 Mb of data a month, access to SFR wifi hotspots and 4G coverage.
SFR also currently has 4 full-service options (SFR Power): Power 10 Gb, Power 50 Gb, Power 100 Gb and Power Illimité (unlimited). Each of these offers gives you the choice of signing up for a 12-month contract or being contract-free (note that the 12-month contract version offers a slight monthly discount compared to the contract-free version). The Power options offer considerably more data as well as several additional features, including:
- Unlimited calling time/month to fixed and mobile phone numbers within France & the French Overseas Departments & Territories
- Between 10 Gb and unlimited Gb of data per month
- Europe/DOM Travel Pass (35 days/year): unlimited calls & SMS/MMS within Europe/French Overseas Departments & Territories + a certain amount of data/month (5 Gb or 20 Gb, depending on the plan)
- 1 SFR Extra (subscription to Napster, iCoyote, Zive, leKiosk, l'Equipe, or SFR Jeux)
- 100 Gb storage space on the SFR cloud
This is in addition to some of the same features of SFR's Starter plans, namely:
- Unlimited SMS to mobile phone numbers within France
- Access to SFR wifi hotspots, and extensive 4G coverage
|10 Gb||Unlimited Data|
Unlimited calls & SMS/MMS within Europe/French Overseas Departments & Territories + 10Gb data/month
Optional add-on subscriptions to Netflix, Napster, iCoyote, Zive, leKiosk, l'Equipe, or SFR Jeux
Unlimited calls & SMS/MMS within Europe/French Overseas Departments & Territories and worldwide + 100Gb data/month
Optional add-on subscriptions to Netflix, Napster, iCoyote, Zive, leKiosk, l'Equipe, or SFR Jeux
|Unlimited calling time/month to fixed and mobile phone numbers within France & the French Overseas Departments & Territories||
Unlimited calling time/month to fixed and mobile phone numbers within France & the French Overseas Departments & Territories, China, and North America
Unlimited calling time/month to fixed lines in 100 international destinations
|Data: 10 Gb/month at 3G/4G||Data: Unlimited Gb/month at 3G/4G|
RED by SFR
SFR launched its low-cost brand in 2011. All RED by SFR plans are sans engagement (non-binding), meaning that you can end your plan at any time with no penalty and relatively little hassle. Find out more about RED by SFR in our guide.
- RED by SFR plans feature:
- SFR's coverage and service quality.
- Online-only customer service.
- Non-binding (sans engagement) contracts.
- Internet-only, mobile phone only, or package (Internet + mobile phone) options
- Mobile phone plan options range from very basic (3 hours calling time, no data) to unlimited calling time with 15 Gb data/month
SFR Internet Offers
SFR offers ADSL Internet package offers, fibre optic Internet plans, as well as Internet-only plans. Note that all the SFR Internet plans come with a 12-month commitment, and prices are for zones non-degroupees.
SFR ADSL Offers
As of October 2018, there are 3 SFR ADSL offers: Starter ADSL, Power ADSL and Premium ADSL:
|Starter ADSL||High-speed connexion, from 20 Mb/s to 1 Mb/s||160 TV channels with the SFR Box||Unlimited calls to broadband lines in France and over 100 destinations worldwide||10 Go of storage on the Cloud||15€/month during the first year of the contract, then 32€/month|
|Power ADSL||High-speed connexion, from 20 Mb/s to 1 Mb/s||200 TV channels with the SFR 4K Box||Unlimited calls to broadband and mobile lines in France and over 100 destinations worldwide||100 Go of storage on the Cloud||20€/month during the first year of the contract, then 40€/month|
|Premium ADSL||High-speed connexion, from 20 Mb/s to 1 Mb/s||210 TV channels with the SFR 4K Box||Unlimited calls to broadband and mobile lines in Europe and over 100 destinations worldwide||1000 Go of storage on the Cloud||28€/month during the first year of the contract, then 50€/month|
SFR Fibre Optic Offers
As of October 2018, There are three SFR fibre optic Internet plans: Starter Fibre, Power Fibre and Premium Fibre:
|Starter Fibre||High-speed connexion, from 200 Mb/s to 50 Mb/s||160 TV channels with the SFR Box||Unlimited calls to broadband lines in France and over 100 destinations worldwide||10 Go of storage on the Cloud||19€/month during the first year of the contract, then 41€/month|
|Power Fibre||High-speed connexion, from 400 Mb/s to 100 Mb/s||200 TV channels with the SFR 4K Box||Unlimited calls to broadband and mobile lines in France and over 100 destinations worldwide||100 Go of storage on the Cloud||24€/month during the first year of the contract, then 46€/month|
|Premium Fibre||High-speed connexion, from 1 Gb/s to 200 Mb/s||210 TV channels with the SFR 4K Box + Multi TV||Unlimited calls to broadband and mobile lines in Europe and over 100 destinations worldwide||1000 Go of storage on the Cloud||32€/month during the first year of the contract, then 56€/month|
You must have a working telephone line in order to sign up for an Internet-only plan.
15.99€/month outside of promotions
|+ 3€/month for modem rental (waived if you have already purchased one)|
|No engagement required|
|Internet speed up to 20 Mb/s (ADSL) or up to 70 Mb/s (VDSL)|
Customer reviews for SFR, as is the case for all telecommunications operators in France, are mixed. Here is a quick summary of what customers have been reporting online about SFR:
- Efficient customer service: customers reported receiving equipment (SIM cards, modems) quickly
- Good cellphone coverage
- Expensive: some customers considered SFR expensive for what they offer. Check for promotions
SFR does not currently offer any official English-speaking customer service. You may be able to find someone who speaks English in one of their boutiques, but there is no guarantee.
Contact the French SFR Customer Service
|Customer Service||Phone Number|
|Automated mobile phone customer service||963 or 06 1000 1963|
|Automated internet customer service||0 805 701 801|
|Live customer service||1023|
|Customer service when calling from abroad||+ 336 1000 1023|
These numbers are free when dialled from your SFR mobile phone number, but may be subject to charges when dialled from a number of a different mobile phone operator
Find an SFR Boutique
There are hundreds of SFR boutiques throughout France, and you should be able to find a physical shop fairly easily in most French cities and towns. Check here to find the SFR shop nearest to you.
Subscribing to an Internet or Mobile Phone Plan With SFR
Signing up for a Mobile Phone Plan With SFR
For English-speaking customer service, call Selectra at 09 77 55 72 27 (Monday to Friday, from 8 am to 9 pm and 9:30 am to 6:30 pm on Saturdays https://en.selectra.info), or ask for a free callback to help you sign up for an Internet or mobile phone plan.
You can sign up for an SFR phone plan, online, over the phone (1099), or in an SFR boutique.
- You will need to provide the following to sign up for a mobile phone plan with SFR
- Your contact information: name, valid email address
- Your address: street address, apartment number, zip code
- Your banking information (RIB): you need to have a French bank account already set up before you sign up for a postpaid mobile phone plan. Some providers may also ask for your bank card (carte bancaire) information, which is used for activation fees/deposit.
Signing up for an SFR Internet Plan
You can sign up for an SFR Internet plan online, by calling 1099, or in an SFR Boutique. To sign up for an Internet plan with SFR, you will need to:
- Test your phone line to determine your broadband/fibre optic eligibility
- Provide full contact details: name, phone number, email address
- Provide your full address: street address, apartment number, zip code
- Provide proof of property (justificatif de domicile), such as an electricity or gas bill, or water bill
- Provide your banking information (RIB): you must have a French bank account in order to sign up for an Internet plan. Free may also ask for your bank card (carte bancaire) information, for any activation fees/deposit.
How to Cancel an SFR Subscription
Cancel Your SubscriptionSelectra's cancellation service makes cancelling your Internet or phone plan easy. Download a free template for a lettre de résiliation (cancellation letter) in our guide!
To cancel an Internet or mobile phone plan with SFR, you can either call the SFR customer service (at 1023), send a cancellation letter (lettre de résiliation) to the appropriate customer service address, or cancel your plan online in your personal space (espace client). Check the terms and conditions of your SFR mobile phone or Internet plan to determine the best method of cancelling your plan. Note that for plans that include a time commitment, you may have to pay a cancellation fee. However, according to the loi Chatel, these fees are reduced to one-quarter of the original sum if the plan is cancelled after one year (on the 13th month). You should be able to cancel your mobile phone or Internet plan for free if you are leaving the country.
- How to cancel an Internet plan for free in France
- How to cancel your mobile phone plan in France for free
Please note that if you are cancelling by letter, it must be sent by registered post (lettre recommandée avec avis de réception). The lettre de résiliation (cancellation letter) that you send to SFR must contain:
- Your full name (first name, family name)
- Your account number (identifiant abonné)
- Your account ID (numéro de Ligne de l’abonné)
You can use the letter template below as a guide for cancelling your plan. Note that you may need to modify it in order to reflect your situation.
City, Postal Code
Service Client / Résiliation
94098 Creteil Cedex
Your City, The Date
Obj: Résiliation de mon abonnement SFR
Je vous informe, par la présente lettre recommandée, de ma volonté de résilier mon abonnement internet et mobile SFR désigné sous le numéro de contrat [Your account number].
En effet, devant prochainement déménager à l’étranger, je n’aurai plus la possibilité de bénéficier de vos services à l’adresse de ma nouvelle habitation. Vous retrouverez ci-joint les justificatifs de cette situation.
Je souhaite résilier à la fois mon abonnement internet et mobile.& J’ai conscience que, dans le cadre de mon abonnement internet, je vais devoir vous rendre le matériel. Ma période d'engagement s'achève le [Date of the end of your contract]. Néanmoins, mon contrat devra prendre fin le [Date you wish to cancel your plan].
Je vous demande de m’envoyer une facture de clôture de compte ainsi qu’une confirmation écrite m’indiquant la date effective de résiliation à l’adresse suivante [Your new address].
Je vous remercie par avance de faire le nécessaire pour accéder à ma demande de résiliation et vous adresse mes sincères salutations.
SFR will cancel your plan within 10 days of having received the letter, or in some cases, on the last day of the month. You will know when SFR receives your cancellation letter because you will have sent it through registered post (lettre recommandée avec avis de réception). Once they have received your cancellation request, SFR will notify you if any equipment (e.g. Internet modem) needs to be returned and will direct you accordingly.
Keeping Your Phone Number
To keep your phone number when changing providers you need to find out your RIO (Relevé d'Identité Opérateur - a unique identifying number that is assigned to your phone number). This is a 12-digit number that you can find by dialling 3179 (to automatically receive your RIO in a text), or in your personal space online. You then will need to communicate this number to your new provider - they will take care of the rest (transferring your number, cancelling service your old provider)!