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SFR is one of the main telecommunications providers in France. It is the only operator to have both a DSL, FttH (Fiber Optic) and FttLA (Fiber Coaxial or cable) network. SFR offers one of the largest catalogues of internet and mobile phone offers among internet providers in France. Find out everything you need to know about SFR here, from how to sign up for an SFR box offer or mobile phone plan, to how to reach SFR customer service and more.

About SFR in France

SFR (Société Française du Radiotéléphone) was created in 1987 by the Compagnie Générale des Eaux (which later became known as Vivendi) and soon became a major actor in the French mobile phone market. The company entered the landline telephone market when it deregulated in 1997 and has been offering internet plans since 2007. In 2014 SFR was bought by cable operator and telecommunications services company Numericable, which led to the creation of the Numericable-SFR group owned by Altice. Finally, in April 2016, the Numericable-SFR group disappeared, operating now under the SFR Group.

SFR offers include Internet plans, mobile phone plans, prepaid SIM cards, as well as phone and internet bundles + the option of Television or SFR TV.

In 2011 SFR launched a low-cost brand, RED by SFR, through which it offers no-contract mobile phone and internet plans (sans engagement).

  • SFR is a key player in the French telecoms market 
  • More than 11.2 billion € of turnover declared in 2023
  • 27 million subscribers
  • First telecommunications operator to offer 3G, 4G, and 5G in France
  • SFR 5G network covers 70% of the population in France
  • 4,8 million fibre optic subscriptions

telecom in france

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Looking for a Mobile Phone or Internet Plan in France?

Sign up for a French plan with SFR

What is SFR Network Coverage?

SFR Internet Coverage in France

SFR has developed its own fibre optic (FttH) network. More than 33 million homes can access to very high speed (FttH and FttLA) from SFR in France. The downstream speed can theoretically reach 8 Gbit/s, depending on your location.

FttH offers (Fiber Box), deliver the fastest speeds among all the technologies deployed by SFR. However, the majority of very high speed SFR customers are not connected to Fibre Optic technology but to Fibre Coaxial or cable offers (FttLA). The FttLA network is none other than the vast network of the former cable operator Numericable. After the merger between Numericable and SFR, SFR took over this network to deploy very high speed offers.

In FttLA, the fibre optic line does not reach the interior of the property but stops at an optical node at the exterior of the building or street. The last meters of connection are made using a coaxial cable, which explains the speeds slightly lower than those of FttH. The SFR FttLA offers are grouped together under the name Box THD (for Très Haut Débit or Very High Speed).

Consult the ARCEP map (French telecommunications regulator) to find out about the country's fibre coverage and the eligibility status of your home for SFR fibre offers.

SFR Mobile France Network Coverage

SFR has a low cost French SIM card offer

 

According to the most recent surveys done by the French telecommunications regulator ARCEP, SFR's network coverage is more or less the same as other French Telecoms companies for 4G and 5G coverage (SFR covers 99.89% of the population for 4G and 70% for 5G in 2024).

SFR's service quality is relatively strong, comparable to Orange, Bouygues Telecom and ahead of Free Mobile

What is the best SFR Mobile Plans in France?

New SFR Mobile offers in France

SFR offers a wide range of mobile phone plans, organized into two categories 4G+ and 5G. These plans give you the option to purchase the SIM card only, or select a new phone to go with the contract. It might be worth noting that for SIM only plans, you are normally under a 12-month contract (engagement 12 mois), however if you get a new phone through an SFR plan you will be under a 24-month contract (engagement 24 mois).

Prices range from 5,99€/month to 64,99€/month per month during the first 6 months of the contract (without internet client discounts).

SFR mobile plans with a contract

SFR is selling three mobile plans with a 24-month contract:

  1. 60 Gb with a mobile phone (5G)
  2. 210 Gb with a mobile phone (5G)
  3. 240 Gb with a mobile phone (5G)

In exchange for a 24-month contract, these mobile plans give access to discounts on the purchase of a mobile phone.

Two of them are international packages (210 and 240 GB plans) since they allow you to call or send SMS and MMS to the US, Canada and China. 

The most complete plan (240Gb) includes 100 Go of data internet in Europe and DOM (french oversea territories) and 30GB in 16 destinations: USA, Canada, Australie, Brésil, Chine, Émirats-Arabes-Unis (Dubaï), Hong-Kong, Inde, Indonésie, Israël, Japon, Mexique, Russie, Singapour, Thaïlande et Turquie. It's a good choice for travellers and expats who are in the country for a long-term stay.

SFR no contract mobile plans

Most sfr packages are contract-free. There is a package for every need and profile:

  1. 2h 100 Mo (4G+)
  2. 5 Gb (4G+)
  3. 100 Gb (5G)
  4. 140 Gb (5G)
  5. 200 Gb (5G)

With a no-contract plan, you can cancel your plan at any time without penalty.

All SFR mobile plans, with or without contract, offer unlimited calls in France, a range of data inclusions as well as several additional features, including:

  • Unlimited SMS/MMS to mobile phone numbers within France
  • Between 100 Mo and 300 Go of data per month
  • Unlimited calls & SMS/MMS from Europe/French Overseas Departments & Territories + a certain amount of data/month (from 100 Mo to 100 Go, depending on the plan)
  • Access to SFR wifi hotspots, and extensive 4G coverage

Mobile offers available on 15/07/2024
Offer Included services Price
sfr
Forfait SFR 20 Go 5G
Valid on 05/07/2024
  •  20 Go data 5G in France
  • Unlimited calls /SMS/MMS
  • 20 Go in EU/DOM
  • No contract
€15.99/month
📞 09 77 55 72 27 Free Callback
sfr
Forfait SFR 200 Go 5G
Valid on 05/07/2024
  •  200 Go data 5G in France
  • Unlimited calls /SMS/MMS
  • 100 Go in EU/DOM
  • No contract
€19.99/month
📞 09 77 55 72 27 Free Callback
sfr
Forfait SFR 60Go 5G + mobile
Valid on 05/07/2024
  •  60 Go data 5G in France
  • Unlimited calls /SMS/MMS
  • 60 Go in EU/DOM
  • 24-month contract
€27.99/month
📞 09 77 55 72 27 Free Callback
sfr
Forfait SFR 250 Go 5G + mobile
Valid on 05/07/2024
  •  250 Go data 5G in France
  • Unlimited calls /SMS/MMS
  • 100 Go in EU/DOM
  • 24-month contract
€34.99/month for 12 months
Then €44.99/month
📞 09 77 55 72 27 Free Callback
sfr
Forfait SFR 300 Go 5G + mobile
Valid on 05/07/2024
  •  300 Go data 5G in France
  • Unlimited calls /SMS/MMS
  • 100 Go in EU/DOM
  • 24-month contract
€64.99/month
📞 09 77 55 72 27 Free Callback

How to buy a SFR SIM card in France?

Depending on your call and data requirements, and how long you plan to stay in France, SFR also offer prepaid SIM cards that allow you to pay-as-you-go without a monthly plan, and also international SIM card offer for frequent travellers who need internet access and calls abroad in a variety of countries. Learn more about what type of mobile phone service is right for your needs.

There are 5 SFR prepaid SIM cards with no contract. Prices ranging from €9.99 to €29.99:

SFR prepaid SIM cards
OfferIncluded servicesPriceValidity
SFR


KIT SIM Essentiel 2H

  • 2 h calls + 300 SMS
  • 1 GB (4G)
  • No contract
€9,9930 days
SFR


KIT SIM Illimité 10 Go

  • Unlimited  calls/SMS/MMS
  • 10 GB  (4G)
  • No contract
€14,9930 days
SFR

SFR Travel SIM

  • Unlimited calls/SMS
  • 2:30 calls from France to anywhere in the world
  • 60 GB  (4G)
  • No contract
€29,9930 days
SFR


KIT SIM Illimité 80 Go

  • Unlimited  calls/SMS/MMS
  • 80 GB (4G)
  • No contract
€19,9930 days
SFR

KIT SIM Illimité 140 Go 5G

  • Unlimited calls/SMS/MMS
  • 140 GB (5G)
  • No contract
€24,9930 days

SFR SIM cards are on sale in shops with SFR partnership, Relays and tobacconists.You can also buy them on the SFR website except the SFR Travel SIM.

Good to know, there are also top-ups for continuing to use your prepaid card once the data has run out.

Get a SFR Mobile Plan Today! Contact our English-speaking advisors to compare and subscribe to the best mobile plan for your needs. Just call +33 9 77 55 72 27 .

What are the MVNO on the SFR France network?

Operators relying on the SFR France network

As SFR is one of the main telecoms operators, several MVNOs rely on its network, including: Coriolis, La Poste Mobile, Prixtel, Syma Mobile and YouPrice.

 
Entry-level Price
(for the first 6 months)

€5.99 

€4.99

€1.99

€1.99

€5.99

Name of entry-level planForfait Le Basic 50 GoForfait 100Mo

Essentiel 2 Go

Forfait le Un 2GoLe Mini 10 Go

MVNO operators use a main operator's network and offer low tariffs.

RED by SFR: the low-cost brand of SFR

SFR launched RED, its low-cost brand, in 2011. All RED by SFR plans are non-binding (sans engagement), meaning that you can end your mobile plan or internet service at any time with no penalty and relatively little hassle.

Red by SFR is a perfect choice for students. Its RED Box at just €24.99 is the cheapest broadband plan on the market for stays of more than one year in France. However, this deal doesn't include a TV decoder, unlike SFR's internet plans.

Find out more about RED by SFR in our dedicated guide.

  • RED by SFR plans feature:
  • SFR's coverage and service quality
  • Online-only customer service
  • No contract
  • Internet + mobile phone options
  • Unlimited calls to phones in France
  • Mobile phone plan data ranges from  2 Go of data/month on their basic offer to  300 Go data/month

Here is a comparison between SFR and its low-cost brand, Red by SFR:

Comparison between SFR and RED by SFR
Criteria
Contract Length❌ 12 or 24 month contract✅ No contract
Cancellation fees❌ 49€ + compensation for early termination❌49€ 
Setup Fees❌ 49€✅ 39€ 
Fibre optic installation✅ 0€✅ 0€
Maximum fibre optic downstream speeds✅ 8 Gbit/s ❌500 Mbit/s 
Television✅ Up to 200 TV channels included❌ (TV box for €3/month)
English-speaking Helpline❌ No❌ No
Price rangeFrom 29,99€/month to 44,99€/monthFrom €24.99 

SFR Box Offers in France

SFR Fibre optics broadband plans

SFR sells 3 Fibre broadband deals called: SFR Fibre Starter, SFR Fibre Power, and SFR Fibre Premium. The maximum fibre optic internet speed is 8 Gbit/s with SFR Fibre Premium.

It is worth noting that the first two come with a 12-month contract. The Premium deal is contract free.SFR broadband plans all include an internet + landline+ 160 TV channels. Finally, prices range from 29,99€/month to 44,99€/month.

SFR deals change often, so it's best to speak to an advisor about current promotions for SFR services. You can learn more in our guide to discounts on phone and internet deals.

Fibre internet offers available on 15/07/2024
Offer Included services Price
sfr
Box Fibre Starter
Valid on 05/07/2024
  •  Up to 1 Gbit/s in down speed
  •  Up to 700 Mbit/s in up speed
  •  160 included TV channels
  •  Free calls to fixed lines
  •  12-month contract
€29.99/month
📞  +33 9 77 55 72 27 Subscribe online

 Free Callback
sfr
Box Fibre Power
Valid on 05/07/2024
  •  Up to 2 Gbit/s in down speed
  •  Up to 700 Mbit/s in up speed
  •  200 included TV channels
  •  Free calls to fixed + mobile lines
  •  12-month contract
€36.99/month
📞  +33 9 77 55 72 27 Subscribe online

 Free Callback
sfr
Box Fibre Premium
Valid on 05/07/2024
  •  Up to 8 Gbit/s in down speed
  •  Up to 8 Gbit/s in up speed
  •  200 included TV channels
  •  Free calls to fixed + mobile lines
  •  No contract
€44.99/month
📞  +33 9 77 55 72 27 Subscribe online

 Free Callback

Subscribe to an SFR Box offer today! Contact our English-speaking advisors to set up your internet contract in France. Just call +33 9 77 55 72 27 .

SFR THD Boxes : SFR coaxial fibre 

Sfr is the only operator to offer coaxial fibre technology (FTTLA). Coaxial fibre uses Numericable's cable network and the fibre-to-the-home (FTTH) network. This gives access to very high-speed broadband to people who would not otherwise be eligible. With this technology, Internet connection speeds can reach  1Gbit/s. The three offers available in FFTH are available in FFTLA:

FTTLA internet offers available on 15/07/2024
Offer Included services Price
sfr
Box THD Starter
Valid on 31/05/2024
  •  Up to 1 Gbit/s in down speed
  •  Up to 100 Mbit/s in up speed
  •  160 included TV channels
  •  Free calls to fixed lines
  •  12-month contract
€29.99/month
📞  +33 9 77 55 72 27 Subscribe online

 Free Callback
sfr
Box THD Power
Valid on 05/07/2024
  •  Up to 1 Gbit/s in down speed
  •  Up to 100 Mbit/s in up speed
  •  200 included TV channels
  •  Free calls to fixed + mobile lines
  •  12-month contract
€36.99/month
📞  +33 9 77 55 72 27 Subscribe online

 Free Callback
sfr
Box THD Premium
Valid on 05/07/2024
  •  Up to 1 Gbit/s in down speed
  •  Up to 100 Mbit/s in up speed
  •  200 included TV channels
  •  Free calls to fixed + mobile lines
  •  No contract
€44.99/month
📞  +33 9 77 55 72 27 Subscribe online

 Free Callback

SFR ADSL plans

If you are not eligible for fibre optics, there are alternative solutions. SFR's Internet plans are also available in ADSL. However, fibre optics is spreading across the country and is the option to choose as a priority. ADSL is being abandoned in a growing number of areas, even in suburban and rural areas. 

The ADSL network is being shut down in France according to the following schedule: 

  • 2025: 100% of the French territory covered by fibre optics
  • 2026: xDSL offers are no longer available in France 
  • 2030: End of the ADSL/VDSL network 

ADSL internet offers available on 15/07/2024
Offer Included services Price
sfr
Box ADSL Starter
Valid on 05/07/2024
  •  Up to 20 Mbit/s in down speed
  •  Up to 1 Mbit/s in up speed
  •  160 included TV channels
  •  Free calls to fixed lines
  •  12-month contract
€29.99/month
📞  +33 9 77 55 72 27 Subscribe online

 Free Callback
sfr
Box ADSL Power
Valid on 05/07/2024
  •  Up to 20 Mbit/s in down speed
  •  Up to 1 Mbit/s in up speed
  •  200 included TV channels
  •  Free calls to fixed + mobile lines
  •  12-month contract
€36.99/month
📞  +33 9 77 55 72 27 Subscribe online

 Free Callback
sfr
Box ADSL Premium
Valid on 05/07/2024
  •  Up to 20 Mbit/s in down speed
  •  Up to 1 Mbit/s in up speed
  •  200 included TV channels
  •  Free calls to fixed + mobile lines
  •  No contract
€44.99/month
📞  +33 9 77 55 72 27 Subscribe online

 Free Callback

SFR 4G+ Box

If you are not eligible for fibre or ADSL, you could be interested in the Box 4G+.The SFR 4G+ Box service is a mobile internet option without contract, which delivers high speed internet to individuals whose accommodation does not have fiber or ADSL access, or whose internet speed is low but 4G+ coverage is strong. Access to the SFR 4G+ Box service is subject to location, however eligible households benefit from:

  1. Very high speed internet with a maximum download speed of 300Mbit/s (and 50 Mbit/s maximum upload)
  2. Unlimited calls to landlines and mobiles in France and DOM
  3. 200GB of internet data per month (reduced speed beyond that). Note, it's not possible to overrun the data limit, but clients can choose to top up their data by 50GB (+€10) or 100GB (+€15)

    Want an SFR 4G+ Box service? Test your home's eligibility! Contact our English-speaking advisors to find out if your area is covered by the SFR Box 4G offer. Just call +33 9 77 55 72 27 .     

SFR Internet Partout

The Internet Everywhere offer (Internet Partout) is ideal for customers who need internet at their second home and don't want to pay a monthly flat rate, or travel a few days a month and need unlimited internet but only want to pay for the days they use the service. The SFR Internet Everywhere offer includes:

  1. Unlimited internet in mainland France through the SFR 4G nework and 4GB/day in Europe and French overseas territories at €3/day.
  2. A 4G dongle or pocket box from 39€ to use with the SIM card of the mobile internet service. It is also possible to subscribe only to the offer. In this case, you will only receive the SIM card to insert in your own equipment to enjoy the internet in 4G.

There is another 5G option including :

  1. 50GB/month internet in mainland France through the SFR 5G nework and 35GB/day in Europe and French overseas territories, Switzerland and Andorra at €24,99/month.
  2. A 5G-compatible dongle or pocket box from 39€ to use with the SIM card of the mobile internet service. It is also possible to subscribe only to the offer. 

SFR bundles: what discounts are available?

Subscribing to an internet + mobile bundle with SFR allows you to benefit from discounts on mobile packages. The table below shows the discounts available to SFR internet customers.

OfferDiscounted mobile plan price for internet customers (for the first 6 months)Discount per month for internet customers
SFR

Forfait SFR 2h 100 Mo

1.99

€4

SFR

Forfait SFR 20 Go 5G

9.99

€6

SFR

Forfait SFR 200 Go 5G

€14.99€5
SFR

Forfait SFR 60Go 5G + mobile

€20.99€7
SFR

Forfait SFR 250 Go 5G + mobile

€26.99€8
SFR

Forfait SFR 300 Go 5G + mobile

€44.99€20

SFR Reviews: What do customers think of SFR?

Customer reviews for SFR, as is the case for all telecommunications operators in France, are mixed. Here is a quick summary of what customers have been reporting online about SFR:

  • Efficient customer service: customers reported receiving equipment quickly
  • Good cellphone coverage
  • Prices: variability and paying options

Does SFR have an English-speaking Helpline? No, SFR doesn't have an English speaking helpline. The SFR forum contains threads in English, but online help is fairly limited. To access an English-speaking subscription assistance for SFR, call Selectra at +33 9 77 55 72 27 (Mon. to Fri., from 8 am to 9 pm and 9:30 am to 6:30 pm on Sat.). Find out more ways to contact SFR in our guide to SFR customer support.

Find a SFR Boutique

There are hundreds of SFR boutiques throughout France, and you should be able to find a physical shop fairly easily in most French cities and towns. Check your closest SFR boutique.

Subscribe to a SFR Mobile or Internet Plan

If you wish to subscribe to an SFR internet or mobile phone offer, Selectra's English-speaking advisors can help you set up your contracts, free of charge! Call Selectra at 09 77 55 72 27 (Monday to Friday, from 8 am to 9 pm and 9:30 am to 6:30 pm on Saturdays).

Signing up for a Mobile Phone Plan With SFR

You can sign up for an SFR phone plan, online, over the phone on 1099 (in French), or in an SFR boutique.

  • You will need to provide the following to sign up for a mobile phone plan with SFR
  • Your contact information: name, email address, and French mobile phone number
  • Your address: street address, apartment number, zip code
  • Your banking information (RIB): you need to have a French bank account already set up before you sign up for a postpaid mobile phone plan (although some European banks are accepted). Some providers may also ask for your bank card (carte bancaire) information, which is used for activation fees/deposit.

Signing up for a SFR Internet Plan

You can sign up for an SFR Internet plan online, by calling 1099 (in French), or in an SFR Boutique. When subscribing to an Internet plan with SFR, you will need to:

  1. Test your phone line to determine your broadband/fibre optic eligibility
  2. Provide full contact details: name, email address, and French mobile phone number
  3. Provide your full address: street address, apartment number, zip code
  4. Provide your banking information (RIB): you must have a French bank account in order to sign up for an Internet plan (although some European banks are accepted). You may also be ask for your bank card (carte bancaire) information

How to cancel my SFR subscription?To cancel an Internet or mobile phone plan with SFR, you can either call the SFR customer service (at 1023), send a cancellation letter or cancel your plan online in your personal space. Note, you should be able to cancel your mobile phone or Internet plan for free if you are leaving the country. Learn more in our guides How to cancel an Internet plan for free in France and How to cancel your mobile phone plan in France for free