With Orange France, you can easily get your Internet plan using your foreign number (EU only) — no French SIM needed! Only available for subscriptions through Selectra.
Today, Orange is one of Europe's leading telecom operators, with more than 40 million customers in France alone. It's known for its reliable network coverage, fast fibre broadband, and good customer service, including support available in English for newcomers and expats.
2000s: Rebranded as Orange, the name of its UK mobile division, and expanded to mobile and internet
Today: Fully privatized and known globally as Orange Telecom France, part of the Orange Group operating in 26 countries.
đź’ˇ Good to know: Orange France still runs the country's most extensive fibre broadband network, making it the go-to provider if you're looking for a reliable internet connection when settling in France.
Orange mobile phone plans in France
Orange SIM-only mobile plans
If you already have a phone and just need a French SIM card, Orange's SIM-only mobile plans (known in French as "forfaits sans engagement") are a flexible and affordable choice. These plans come without a handset, meaning you're free from any long-term contract and can cancel or upgrade whenever you like.
They're ideal for expats, students, or anyone settling in France who wants a local mobile number without paying extra for a new phone. Orange offers several options ranging from small data bundles for occasional users to generous 5G plans for heavy streamers or frequent travellers.
It may also be worth noting that the provider offers special Orange promotions throughout the year, so check out our page dedicated to discounts every now and then to get yourself the deal that'll best suit your needs and budget.
Here's why many people choose a SIM-only deal with Orange France:
No commitment: change or cancel anytime
Access to Orange's 4G and 5G network, one of the most reliable in France
Use your data across the EU without extra charges
Keep your existing phone and number (if compatible with French networks)
As prices tend to change quite regularly (limited time offers, etc), check out Orange's website for the latest offers.
đź’ˇ Good to know: All SIM-only Orange plans include unlimited calls and texts within France (except the 2h 100 MB plan), and most also let you call or use data in Europe at no extra cost, perfect if you travel often or go home for holidays.
Offers valid as of 31/10/2025
Offer
Included services
Price
Forfait Orange 2h 100Mo 1 Go offert sur demande
100 MB in France
100 Mo from EU/DOM
2h unlimited calls/SMS/MMS
eSIM available
In exchange for a 24-month commitment, customers can benefit from a discount on a mobile phone, and renew their phone every two years.
What are the MVNO on the Orange France Telecom network?
Operators relying on the Orange network
MVNO (Mobile Virtual Network Operators) are telecom providers that don’t own a network. They rely on the networks of major telecom operators.
Orange has been named France's No. 1 mobile network by l'ARCEP for the 13th time in a row. That's why 7 MVNO rely on the Orange network which is the leading operator in France:
Orange offers low-cost, contract-free (sans engagement) mobile phone plans via its low-cost brand, Sosh. Note that customer service with Sosh is online-only.
Sosh plans feature
Unlimited SMS to numbers within France the French Overseas Departments and Territories
Extensive 4G and 5G coverage
Data ranging from 100 Mb to 200 Gb, including the possibility to use data abroad
International calling options (e.g. unlimited calling to up to 52 international destinations, and/or unlimited calling to mobile phone numbers from Europe, USA, and Canada)
Prices ranging from 5.99€ per month to 20.99€ per month
While Sosh plans do not include a physical phone, customers can include a phone option for a monthly surcharge. Note that you may need to pay a cancellation fee to cover the cost of the phone if you add a phone to your plan and end the plan before paying for the phone.
NEW IN FRANCE? We’ve got you covered! Selectra helps you find a plan that fits your needs and get set up fast. It’s free, easy, and our English-speaking advisors are just a call away.
We’ve got you covered! Selectra helps you find a plan that fits your needs and get set up fast. It’s free, easy, and our English-speaking advisors are just a call away.
NEW IN FRANCE? We’ve got you covered! Selectra helps you find a plan that fits your needs and get set up fast. It’s free, easy, and our English-speaking advisors are just a call away.
We’ve got you covered! Selectra helps you find a plan that fits your needs and get set up fast. It’s free, easy, and our English-speaking advisors are just a call away.
Since July 1st, 2025, you can now use your European mobile number when ordering an Orange Box via Selectra.
Why it matters: Only through Selectra can you use your foreign (EU) number, not directly on Orange's website. That means you stay connected from day one, without waiting for a French number.
Orange has one of the best-developed fibre-optic networks in France.
Thanks to its position of historic provider, Orange offers the most extensive FTTH (fibre to the home) network.
The company offers 4 package options of Internet + TV + fixed telephone line available for Fiber optic (FTTH) and 1 broadband deal without TV (called Just Livebox), depending on your needs and budget.
All plans come with a 24 hour guaranteed service that Orange will find a solution to your Internet-related problem in 24 hours.
Note that the prices given below exclude potential seasonal promotions, and all include a €3 fee for the Livebox rental.
With Orange, tariffs are always set lower during the first 6 months and then increase. You can find out more about the Orange Internet offers in this dedicated guide.
Offers valid as of 31/10/2025
Offer
Included services
Price
Livebox Fibre 12-month contract
Up to 2 Gbit/s download
Up to 800 Mbit/s upload
200 TV channels included
Landline calls
Non-exhaustive selection of telecom offers, sorted by price.
Prices and availability vary depending on whether Orange has any promotions on offer at the moment. Check Orange's website to find current prices.
ADSL internet plans
The ADSL network is being shut down in France. However, it is still possible to sign up for an ADSL internet plan if the fibre optic is not yet available in your area. There are 3 offers : Livebox ADSL, Livebox Up ADSL and Livebox Max ADSL.
Offers valid as of 31/10/2025
Offer
Included services
Price
Livebox ADSL 12-month contract
Up to 20 Mbit/s download
Up to 1 Mbit/s upload
200 TV channels included
Landline calls
Non-exhaustive selection of telecom offers, sorted by price.
Packs Open : Orange France internet packages with mobile plans
Orange also offers package deals, combining internet plan + mobile plan + landline + television. They are called "Pack Open".
These quadruple play offers are the best option for equipping a household at reduced rate. A Pack Open can save you up to €15/month.
Customer choose their mobile plan and internet deal according to their needs and budget. Several mobile plans can be added to the package.
Orange France Telecom Reviews
Customer reviews for Orange, as is the case for all telecommunications operators in France, are mixed. Here is a quick summary of what customers have been reporting online about Orange:
Orange has previously offered an English-speaking customer helpline, available at 09 69 36 39 00, or at +33 9 69 36 39 00 when dialled from abroad, however wait times may be long and clients have reported difficulty connecting to the English speaking service. You may also be able to find someone who speaks English in one of their boutiques, but there is no guarantee.
Contact Orange Customer Service
The following numbers, unless noted otherwise, are available Monday through Saturday, from 8:00 a.m. to 8:00 p.m. You can find a full explanation of how to get in touch with Orange in France in our guide to contacting Orange.
Orange Customer Service Phone Numbers
Customer Service
Phone Number
New Customers
đź“ž3900 (free number)
Technical question (mobile phones)
đź“ž3900 (free number)
Livebox customers
đź“ž3900
Customer service in English from France
đź“ž09 69 39 39 00
Customer service in English from abroad
đź“ž+33 9 69 39 39 00
Some numbers may be charged when dialled from a mobile phone.
Orange Mailing Address
You can file a complaint to Orange online (in your personal space on Orange's website) or by post:
Service National Consommateurs Orange 33734 BORDEAUX Cedex 9
Make sure to specify whether the complaint concerns your mobile phone, Internet, or fixed phone line.
Find an Orange Boutique
There are hundreds of Orange boutiques throughout France, and you should be able to find a physical shop fairly easily in most French cities and towns. Check out the nearest Orange store in your area.
Sign up - Orange internet offers
Call Selectra's English-speaking advisers to help you subscribe. Free service.
Our call center is currently closed. Call us from Monday to Friday, from 8 am to 9 pm and 9:30 am to 6:30 pm on Saturdays and on Sundays 9 am to 5 pm. Free service.
Subscribing to an Internet or Mobile Phone Plan With Orange
Signing up for an Internet or Mobile Phone Plan With Orange
NEW IN FRANCE? We’ve got you covered! Selectra helps you find a plan that fits your needs and get set up fast. It’s free, easy, and our English-speaking advisors are just a call away.
We’ve got you covered! Selectra helps you find a plan that fits your needs and get set up fast. It’s free, easy, and our English-speaking advisors are just a call away.
NEW IN FRANCE? We’ve got you covered! Selectra helps you find a plan that fits your needs and get set up fast. It’s free, easy, and our English-speaking advisors are just a call away.
We’ve got you covered! Selectra helps you find a plan that fits your needs and get set up fast. It’s free, easy, and our English-speaking advisors are just a call away.
You can sign up for an Orange phone plan online, over the phone (3900), or in an Orange boutique.
You will need to provide the following to sign up for a mobile phone plan with Orange
Your contact information: name, valid email address
Your address: street address, apartment number, zip code
Your banking information (RIB): you need to have a French bank account already set up before you sign up for a postpaid mobile phone plan. Orange may also ask for your bank card (carte bancaire) information, which is used for activation fees/deposit.
You don't need a French phone number to suscribe with Orange, any European number will do. Orange is currently the only provider in France to do so.
Signing up for an Orange Internet Plan
You can sign up for an Orange Internet plan online, by calling đź“ž3900 (French-speaking customer support) or đź“ž+33 9 69 36 39 00 (English-speaking customer support),, or in an Orange Boutique. To sign up for an Internet plan with Orange, you will need to:
Test your phone line to determine your broadband/fibre optic eligibility
Provide full contact details: name, phone number, email address
Provide your full address: street address, apartment number, zip code - including directions to
Provide proof of property (justificatif de domicile), such as an electricity or gas bill, or water bill
Provide your banking information (RIB): you must have a French bank account in order to sign up for an Internet plan. Free may also ask for your bank card (carte bancaire) information, for any activation fees/deposit.
You can cancel mobile phone plans online in your personal space. Make sure that your email address is saved in your personal space before cancelling so that you can access your account after it has been cancelled (in case you need to access old bills, to unlock your phone etcetera).
Find Orange's terms and conditions for mobile phones here, and for the internet here (in French).
Orange Cancellation Letter Template
For full details regarding how to cancel your Orange mobile phone or Internet plan, we recommend checking out the following articles:
You can also use this free Orange cancellation letter template, and adjust it as needed. This example is for the cancellation of an Internet plan with Orange.
France Telecom was created in 1988, out of the division of the French administration of postal services and telecommunications. Originally state-owned, it was privatised in 1998 (though the French government maintains a 27% stake in the company). The company acquired the UK mobile phone company Orange in 2000 and changed its name to Orange in 2013.
Orange (formerly France Telecom) is present in over 29 countries throughout the world.
Orange is present in mobile phone markets throughout the world (with a focus on Europe and Africa). In France Orange offers Internet plans (Livebox and Livebox Up offers), mobile phone plans, prepaid mobile phone credit, as well as multiple package offers (Open Up packs e.g. Internet + fixed phone line + television).
As a response to the launching of Free mobile to the French mobile phone market, Orange launched a low-cost brand called Sosh in 2011, through which it sells commitment-free (sans engagement) mobile phone plans.
Orange (France Telecom) by numbers :
260 million customers (globally)
149000 employees
Present in the mobile phone markets in 28 countries
50 million mobile phone customers worldwide with 4G coverage
A brief history of Orange/France Telecom
1988: The birth of France Telecom
As was the case for electricity and gas in France, the telecommunications industry was nationalised post-WWII and followed a centralised structure for several decades. France Telecom was created in line with a European directive to open telecommunications (and other formerly public services) to the competition.
After its creation in 1988, France Telecom became an independent public operator (exploitant autonome de droit public) in 1990. The company was privatised and entered the stock market in 1997, and enjoyed considerable successes on the bullish stock markets of 1997 and 1998.
1990: Entry of Orange on the market
In 1990, Pactel Corporation, British Aerospace, Millicom, and Matra created a consortium called Microtel Communications Ltd to compete against Vodafone in the UK. This consortium changed its name to Orange Personal Communications Services Ltd and entered the UK market in 1994. Orange went public and entered the stock market in 1996.
Orange was acquired by the German conglomerate Mannesmann AG in 1999, which then caused Vodafone to make a hostile takeover bid for the German company. Vodafone acquired Mannesman AG in 2000 but was required to divest Orange, as EU regulations did not allow the company to hold two mobile phone licenses.
By 2002 France Telecom was facing crippling debts with share prices rapidly. In addition to the privatisation of the company in 2004 (the French state still owns about a quarter of the company), one outcome of its following recovery plan was to converge many of its activities under a single brand, Orange. This policy began in 2006, with all of France Telecom’s activities progressively taking on the "Orange" brand name until the entire company officially became known as Orange in 2013. A slight exception to this, however, was fixed telephone lines, which remained under the "France Telecom" name until 2012.
Sign up - Orange internet offers
Call Selectra's English-speaking advisers to help you subscribe. Free service.
Our call center is currently closed. Call us from Monday to Friday, from 8 am to 9 pm and 9:30 am to 6:30 pm on Saturdays and on Sundays 9 am to 5 pm. Free service.
