Valentine Billod
About Orange France
40M+
Customers in France
#1
Network in France
8 Gbit/s
Max fibre speed
26
Countries worldwide
Orange France, formerly France Télécom, is the country's largest telecom provider — mobile, Livebox fibre broadband, landline and TV, for individuals and businesses alike. Livebox is both the router it lends you and the name of the broadband range itself: older lines run on ADSL/VDSL, everything else is fibre.
For expats and newcomers, it's a natural first choice: nationwide 4G/5G, fast Livebox fibre, and good customer service. Selectra's English-speaking advisors handle the whole subscription for you, free of charge — and for Livebox internet plans, EU nationals can subscribe using their own non-French EU number, an option Orange doesn't offer direct customers.
Founded as the state-owned France Télécom, it rebranded as Orange in the 2000s and became Orange S.A. in 2013 — now in over 26 countries with France's most extensive fibre network.
What does “Orange F” mean on your phone?
It's simply how the Orange France network names itself — a normal status label, not an error. You'll see it:
- ✓On an Orange or Sosh plan;
- ✓On a plan renting Orange's network;
- ✓Roaming on a foreign SIM partnered with Orange.
Orange UK and Orange France are no longer the same company
They split on 1 April 2010, when Orange UK merged with T-Mobile UK to create EE. The Orange brand stopped taking new customers in the United Kingdom in 2015, was retired there completely in 2019, and BT bought EE in 2016. Orange S.A., the French group, no longer runs a network in Britain.
Moving from the UK? Nothing transfers
A British Orange or EE account, contract, phone number or loyalty history counts for nothing in France. You subscribe as a brand-new customer with French paperwork — your UK number has to be kept separately or given up.
Orange plans & offers
Orange sells five ways to get online in France, from €2.99/month for SIM-only mobile to €29.99/month for Livebox fibre. TV is included on every fibre plan (200 channels), and the €5/month Bouquet Anglophone adds the main English-language TV channels.
No fibre at your address?
- →Box 4G Home (300 Mbit/s) or Box 5G+ Home (1.5 Gbit/s) — €42.99/month, no commitment, runs off a SIM card;
- →Offre Satellite Orange (run by Orange's subsidiary Nordnet) — €39.99/month, 200 Mbit/s down, for addresses with neither fibre nor a usable mobile signal;
- →Ordered online or in an Orange shop — not through our advisors.
Reading Orange's plan names
French operators sell data in Go (gigabytes) and Mo (megabytes) — a 130 Go plan is 130 GB, and 100 Mo is 100 MB. Orange keeps these French labels in its official plan names, which is why you'll see them on the offers below.
Aged 18 to 26? The Livebox Cheat Code Fibre 18-26 is Orange's cheapest plan at €24.99/month (no commitment, 2 Gbit/s) — one of the best student internet deals in France.
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Orange Open: combine Internet and mobile plans
Orange's Open programme lets you combine a Livebox fibre plan with up to 4 mobile plans (yours and up to 3 family members') for automatic monthly discounts. Each mobile line earns its own discount — and Orange also knocks money off the box itself on qualifying plans.
How much can you save?
| Discount type | Amount | Conditions |
|---|---|---|
| Per mobile line | −€3 to −€15/month | Depends on the plan chosen — up to €180/year per line |
| On the Livebox | −€5/month | Livebox Up & Max only, applied after 6–12 months (−€60/year) |
| Max. lines eligible | 5 lines | 1 main line + 4 additional lines for family members |
Unlike Bouygues B.iG, the Open discount does not increase as you add more lines — each line keeps its individual reduction. But across a family of four on generous data plans, the combined savings easily reach several hundred euros per year.
Practical example
A household with a Livebox Max and 2 mobile plans at −€10/month each saves €240/year on mobile lines + €60/year on the box = €300/year total compared to standalone subscriptions.
You can explore the exact discounts for your plan combination on the Orange Internet page, where the interactive bundle calculator is available.
No Orange box of your own? Get the discount through a friend's line ("rattachement")
You don't need to be an Orange internet customer yourself to get a discount. Through Orange's rattachement (linking) scheme, a new mobile plan can be attached to any friend or family member who already has an Orange Livebox, even if you don't live together or share a bill, for up to €15/month off.
That makes it one of the few discounts a newcomer can claim on day one: if you know anyone already settled in France with an Orange line, you get a well-rated mobile plan at the reduced price straight away. Your friend keeps full control and can remove the link at any time.
Source: Orange — rattachement forfait mobile.
MVNOs on the Orange network
An MVNO (Mobile Virtual Network Operator) is a company that rents an existing network instead of building its own, so you get the same coverage at a lower price. Several of them run on Orange's 4G and 5G masts. Sosh is a different case: it is Orange, its own budget brand, not a separate company renting the network.
Sosh: Orange quality at a lower price
If you like the Orange network but prefer a simpler and cheaper plan, Sosh is the perfect alternative. Being Orange's own brand rather than a tenant on its network, Sosh gives you the same fibre and 4G/5G coverage, but with no-contract offers and lower monthly prices — ideal if you want flexibility without giving up quality. All Sosh support is done online, through chat or the app.
MVNOs that rent the Orange network
Orange hosts far fewer MVNOs than Bouygues Telecom or SFR do, because it sells its own budget capacity through Sosh rather than wholesale to rivals. The choice on its network is therefore narrower than among other MVNOs on the French market, and wanting Orange coverage usually means paying close to Orange prices.
Orange Network Coverage
Orange's 4G network covers over 99% of the French population and tops Arcep's 2025 quality survey on the measures people notice first:
- ✓91% of calls in perfect quality;
- ✓96% of text messages delivered in under 10 seconds;
- ✓79% of rural web pages loading in under 5 seconds, against 71–75% for Bouygues Telecom, SFR and Free Mobile.
The lead isn't absolute: in dense urban areas Bouygues Telecom matches or beats Orange on browsing and voice quality, and it topped nPerf's 2025 fixed-internet barometer — Orange's own fixed record is a maximum-speed one, not an average-speed one. See how the four French networks compare before assuming the premium is automatic.
Message Satellite
Send and receive SMS by satellite with no mobile network or Wi-Fi at all, in France or abroad. Exclusive to Orange 5G/5G+ plans with a Google Pixel 9 (excluding the 9a) or Pixel 10 — free until 31 December 2026 for anyone who activates it by 18 November 2026.
See what's available at your door
We check fibre, VDSL, 4G/5G box and satellite across every operator — instantly.
Free · no sign-up · live ARCEP data
Double-check the number and postcode, or start typing to see suggestions. You can also call an adviser and we'll check it together.
* Promotional price for the first months. Regular price may apply thereafter.
| Coverage type | All areas | Priority zones | Mountain areas |
|---|---|---|---|
| 4G Network | |||
| Area coverage | 95,86 % | 94,25 % | 84,17 % |
| Population coverage | 99,92 % | 99,61 % | 99,25 % |
| Population covered | 65 448 622 | — | — |
| 5G Network | |||
| Area coverage | 27,47 % | 15,03 % | 12,35 % |
| Population coverage | 79,00 % | 35,93 % | 59,84 % |
| Population covered | 51 747 843 | — | — |
Source: ARCEP data — T4 2025.
How to subscribe to Orange
Subscribing to Orange from abroad or as a newcomer to France is entirely digital. You'll need: a valid ID document (passport or national ID), a French address (hotel or temporary address accepted), and a SEPA IBAN for monthly billing — a European bank account is fine, no French account needed.
For a Livebox internet plan subscribed through Selectra, EU nationals can use their own non-French EU phone number for the paperwork instead of getting a French one first — Orange does not offer this to customers who sign up directly. UK nationals and non-EU residents: ask our advisors for the best approach in your case.
Choose your plan
Compare mobile or Livebox fibre plans online, or call our English-speaking advisors (+33 9 77 55 72 27) for a recommendation tailored to your address and needs.
Provide your details
Valid ID, French address (hotel, Airbnb, or permanent home), and a SEPA IBAN. Digital sign-up takes only a few minutes — no in-store visit required.
Receive and activate
SIM cards ship to your French address (or QR-code eSIM for compatible phones). Livebox fibre may require a technician visit — schedule it for your move-in date so your Wi-Fi is ready when you arrive.
How to cancel an Orange subscription
Cancelling Orange is straightforward, online or by phone:
- 1Mobile plans — via Espace Client, by phone, or by registered letter. No-contract plans cancel anytime for free; 24-month contracts may carry an early termination charge;
- 2Internet plans — Espace Client → My offer → Cancel, by phone on 3900 from France, or by registered letter with acknowledgement of receipt. Return your Livebox equipment within 30 days.
Budget €60 for an internet termination fee if you're still inside a 12 or 24-month commitment — French law cuts remaining payments by 75% from the 13th month, and a new provider usually reimburses up to €100 of it when you switch. Full details: cancelling an internet contract and cancelling a mobile plan.
Keep your phone number
Dial 3179 to get your RIO code, the 12-character ID that proves the number is yours (sent by SMS). Give it to your new provider — they'll handle the transfer and automatically close your Orange mobile plan.
Orange France Reviews
Orange scores 1.7 out of 5 on Trustpilot while topping Arcep's network quality rankings, and both figures are true at once: customers rate the network highly and the customer service poorly. Almost every French operator carries the same gap.
Our own grade for Orange is A. We grade every plan from A to E on price, speed and contract terms, not on complaints: of the 17 Orange plans in our comparator, 5 come out A, 5 B, 5 C and 2 D.
Customer reviews by platform
| Plateforme | Note | Avis |
|---|---|---|
| / |
Notes collectees sur les principales plateformes d'avis. Mise a jour automatique.
Selectra Score
17 plans analysed
France's most reliable operator — premium quality at a price
Orange offers the most complete and reliable telecom experience in France. Its Livebox fibre range (Lite to Max) covers every profile, 5G coverage leads all operators, and its own budget brand Sosh sells the same network at lower prices. The main trade-off is price — Orange is rarely the cheapest option on the market.
What we love
- France's #1 rated 4G/5G network — most reliable coverage nationwide.
- Livebox range covers every need, from entry (Lite) to ultra-fast (Max 8 Gbit/s).
- Sosh, Orange's own budget brand: same network, lower prices, fully online.
- Largest fibre network in France — best rural and suburban coverage.
Keep in mind
- Generally more expensive than competitors (Free, Bouygues).
- Sosh plans are online-only — no in-store support.
- Equipment return required when cancelling your internet plan.
What customers actually say
Almost nine Trustpilot reviews in ten give Orange a single star. The pattern behind that number is worth looking at closely:
Trustpilot star split — the grey middle band is 2 to 4 stars. Overall score 1.7/5, read 20 August 2026
👍 Praised most
👎 Criticised most
“Advisors are individually friendly and motivated, but each one leaves out important information the next one contradicts.”
S. · 15 Jul 2026
“Six different advisors, six different prices for the same 130GB plan request. Weeks of being passed around for one subscription.”
LÉCART · Aug 2026
Read this split with caution. Customers are far more likely to leave a review after a bad experience than a good one — a well-documented bias on every review platform, not specific to Orange. A single-digit 5-star share and an 87% 1-star share is common for large-scale telecom operators handling millions of support contacts, and does not mean 87% of Orange customers are dissatisfied. That said, the volume is worth noting: Orange has not responded to any negative review on this profile, which is unusually low even accounting for the platform-wide bias.
Star split and quotes read on Orange's Trustpilot profile on 18 August 2026 and the overall score re-checked there on 20 August 2026, translated from French. Scores in the table above are pulled live and may already differ.
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Orange vs other French providers: which one for an English speaker?
Orange is the most expensive of the six main French providers on entry-level fibre, and only two of the six run a dedicated English-speaking line: Orange and Bouygues Telecom. That premium does not buy speed, since five of the six now reach 8 Gbit/s. It buys the widest fibre footprint, the strongest rural mobile network and a support line you can actually be understood on.
| Provider | Cheapest fibre | Max fibre speed | Activation fee | Commitment | English support |
|---|---|---|---|---|---|
| Orange Livebox Lite Fibre | €29.99/month | 8 Gbit/s | €0 | 12 months | ✅ Dedicated line |
| RED by SFR RED Box Fibre | €22.99/month | 1 Gbit/s | €0 | None | ⚠️ Limited |
| Sosh Boîte Sosh Fibre | €24.99/month | 8 Gbit/s | €0 | None | ❌ Online only, in French |
| Free Freebox Pop S Fibre | €24.99/month | 8 Gbit/s | €49 | None | ⚠️ Limited |
| Bouygues Telecom B&You Pure Fibre | €24.99/month | 8 Gbit/s | €0 | None | ✅ Dedicated line |
| SFR Box SFR Fibre Starter | €27.99/month | 8 Gbit/s | €49 | 12 months | ⚠️ Limited |
Cheapest fibre plan open to every customer, maximum fibre speed across the whole range, activation fee and commitment read from Selectra's live telecom comparator on 20 August 2026. Orange also sells a Livebox Cheat Code Fibre 18-26 at €24.99/month to 18 to 26-year-olds. The English support column is Selectra's own assessment, not an operator claim. Prices verified monthly against operator websites — last updated October 2026.
If price is the only criterion, Orange is not the answer: RED by SFR undercuts it by €7 a month, and Sosh, Free and B&You do it by €5 at the same 8 Gbit/s tier. Our ranking of the cheapest broadband offers in France puts them side by side.
Orange earns its premium on three things a new arrival actually uses: the largest fibre network in the country, which it built and still owns; the best rural mobile coverage, which matters the moment you leave a city; and roughly 500 shops plus an English-speaking helpline, so a billing dispute can be settled by a human. If none of those three apply to you, a cheaper operator will serve you just as well.
Frequently asked questions about Orange France
What is the difference between Orange and Sosh? Read more Close
What does “Orange F” mean on my phone? Read more Close
Is Orange France the same as Orange UK? Read more Close
Do I need a French bank account to get an Orange plan? Read more Close
Is Orange a good choice for expats in France? Read more Close
What is Orange's Message Satellite service? Read more Close
Explore Orange in France