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energy in france

Get your energy account set up in France

Call us to speak to an English-speaking customer service agent and open an energy account with a French provider on the Enedis network in your name. If possible, make sure you have a French IBAN and French phone number ready before the call.

energy in france

Get your energy account set up in France

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EDF (Electricité de France) English Speaking Customer Service Helpline

EDF customer service is also in English ! You can find English-speaking help for EDF over the phone, online, and (sometimes) in person. Find out more about EDF's English speaking customer service helpline in our guide.

Why Call EDF?

EDF customer service can help you with the following concerns:

  • To ask questions about your bill
  • To update your personal information (change of phone number, change of address)
  • To ask questions about your power consumption
  • To request to change the puissance de compteur (your meter's power capacity) if you are already an EDF customer

When NOT to Call EDF Customer Service

EDF English-Speaking Customer Service Helpline 

EDF's English-speaking customer service helpline is 09 69 36 63 83 (or +339 69 36 63 83 for international customers who are dialing from abroad). Press 1 for technical support, or press 2 for customer service questions. This number is free when dialed from a French landline, but may be subject to charges when dialed from a mobile phone or from abroad.

EDF's regular customer service number (in French) is 09 69 32 15 15. It is also free when dialed from a French landline (but may be subject to mobile operator charges when dialed from a cell phone - check with your provider).

When to call the EDF Customer Helpline

Waiting times to reach a live customer agent vary throughout the day. In general, try to avoid calling EDF in the morning and especially on Monday. The best times to call EDF are midday and at the end of the week.

Likelihood of long waiting time Monday Tuesday Wednesday Thursday Friday Saturday
Morning (8:00 a.m. to 12:30 p.m.) Very high Medium Medium Medium Low Medium
Midday (12:30 p.m.- 2:00 p.m.) Medium Low Low Low Low Low
Afternoon (2:00 p.m. to 6:00 p.m.) Very high Medium Medium Medium Low Low
Evening (6:00 p.m. to 9:00 p.m.) Medium Low Low Low Low Low

EDF Customer Service for Businesses

EDF separates commercial customers into two categories: "small professionals" Service client EDF Pro, and businesses, Service client EDF Entreprises. Note that EDF does not operate English speaking helplines for business customers.

  • EDF Pro: call 0810 333 776 (in French). Customer service for this number is available Monday through Friday, from 8:30 a.m. to 6:00 p.m.
  • EDF Entreprises: call 3022 (in French)

EDF's Automated Number

If you would like to pay your bill over the phone or if you would like to register a meter reading, don't call EDF customer service, but rather call their automated helpline, at 0800 123 333. This number is free to call (no additional charges), but as the automated instructions are given in French, you might want to enlist the help of a French speaker when making use of it!

Other Ways to Contact EDF

Depending on your situation and your needs, calling EDF may be the most efficient way to reach a customer service agent. That being said, there are other ways to reach EDF English speaking customer service if you do not yet have a French phone number:

EDF Online Customer Service

You can access customer support on EDF's website, through your online account espace client. The following services are possible online:

  • View and/or pay your bills online
  • Register a meter reading
  • Modify your personal information (phone number, address, etc)
  • Change the nature of your electricity plan (switch offers, end your contract)

EDF has also created an app, called EDF&MOI that you can download for free on your smartphone. Note that EDF online customer support is now available in English, though information is limited. Read more about the EDF customer service from the perspective of different clients, by reading their EDF reviews.

EDF Agencies Throughout France

EDF operates 13 boutiques throughout France. It is possible - though not guaranteed - that you may find somebody that speaks English there. Find the agency nearest to you in our EDF agency directory.

EDF Customer Service Postal Address

Notifying EDF of a customer service concern via post may not be the quickest means of obtaining a response, but may be appropriate in some cases (such as if you wish to file a complaint).

EDF Service Clients
TSA 20012
41975 BLOIS Cedex 9

Other EDF Postal Addresses

EDF Mailing Addresses for Residential Customers
Service Address
EDF Complaints
EDF Service Consommateurs
TSA 20012
EDF Mediator
Médiateur national de l'énergie
Libre réponse N°59252
EDF Headquarters
Electricité de France EDF
22-30 avenue de Wagram
75008 PARIS