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Contact Engie (GDF Suez) Customer Service in France

Engie is the second-largest energy supplier in France, and the largest natural gas supplier in the country. Whether you are a new customer looking to open an energy account, or a current Engie customer, find all the contact information for the company here.

Engie English-Speaking Customer Service

At the time of writing, Engie does not operate a dedicated English-speaking helpline. However, Engie has some content in English on their website.

Finding the Right Contact for Your Situation

Engie customer service can help you with the following concerns:

  Your situation Who to call?
Moving truck You are moving to a home serviced with natural gas
  • Call Engie at 09 69 39 99 93 (French helpline)
  • Call Selectra's English-speaking customer service helpline 09 87 67 37 93
Toolbox Interruption in your gas supply or smell gas?
  • Call GRDF at 0 800 47 33 33 (emergency number available 24/7)
Bills You are an existing Engie customer and have a question about your bill or your plan
  • Residential customers: 09 69 324 324
  • Professionals: 0 811 01 3000

When to Call Engie to Avoid Long Waiting Times?

The customer service telephone number for Engie is free when dialled from a fixed telephone line in France. The average waiting time to reach Engie over the phone is at least 3 minutes. In general, the best time to reach Engie is Friday or Saturday afternoon. During particularly busy times (especially when lots of people are moving house), demand for customer service occasionally exceeds Engie's abilities to take calls.

Likelihood of long waiting times Monday Tuesday Wednesday Thursday Friday Saturday
Morning (8 am-12:30 pm) High Medium Medium Medium Low Medium
Midday (12:30 pm-2 pm) Medium Low Low Low Low Low
Afternoon (2 pm-6 pm) High Medium Medium Medium Low Low
Evening (6 pm-9 pm) Medium Low Low Low Low Low

Opening an Account for Gas with Engie (GDF Suez)

If you are moving to a home with natural gas service, you will need to open an account for natural gas in your name. While Engie is the largest natural gas supplier in France and the only supplier able to offer GDF Suez regulated tariffs, alternate suppliers offer very competitive rates.

If you have decided on a plan with Engie, call their new customer sign-up number at 09 69 36 05 73 (Monday through Friday from 8 am to 9 pm). You will need to provide the following information to open an account for natural gas with Engie:

  • Your contact information: name, e-mail address, phone number
  • The address of your new accommodation. Don't forget the floor and apartment number if it is a flat (e.g. third floor, the door on the left)
  • The name of the previous occupant
  • Your banking information (RIB) (IBAN and BIC, if you choose automatic payment)

The rate you pay for your natural gas depends on your consumption class, which is determined by how much natural gas you use. To determine your consumption class, the sales representative from Engie will ask you some questions about your home and your natural gas usage, such as questions about the size, the number of occupants, heating/hot water energy source, etc. You can also estimate your consumption online (in French).

Other Ways to Contact Engie

From information about your bill to advice on how to save energy, you can find many answers to your customer service questions in your online space (espace client) on Engie's website.

Engie Customer Service Email Address

You can send an email to Engie customer service by filling out their online contact form.

Engie Addresses

For a timely response to your customer service concerns, we recommend calling Engie or contacting them online. However, in some cases (such as if you would like to make a complaint), it is necessary to send Engie a letter via post.

Consumer Service
TSA 97 496
27 091 EVREUX CEDEX 9s

If you are a professional Engie client, write a letter to the following address:

Service Clients Professionnels
TSA 15702 59783 Lille Cedex 9

Engie Headquarters

Engie's headquarters are located at Tour T1 – 1 place Samuel de Champlain, Faubourg de l’Arche, 92930 Paris La Défense cedex, France

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