ENEDIS, formerly known as ERDF, is the electric grid operator for much of France. Created in 2008 with the opening of the French electricity market, the company changed its name in May of 2016 following the request of French regulatory agency la Commission de Régulation de l'Énergie.
What is Enedis?
Enedis is the new name for ERDF (Électricité Réseau Distribution France), the distribution grid operator for electricity throughout the majority of France. The company was created in 2008 following the opening of the electricity market in France, when the activities of what was then EDF-GDF were broken up into separate companies, and is a 100% subsidiary of the French electric utility EDF (Électricité de France).
Though the company had recently launched a new logo in an attempt to differentiate itself from its parent company, the French regulatory agency la Commission de Régulation de l'Énergie (CRE) requested the name change in 2016. The CRE, which oversees the French electricity market and its liberalisation, found that ERDF's name was too similar to EDF, leading to confusion and misinformation about the electricity market.
Through its renaming, Enedis hopes to rebrand and reposition itself as a strong actor in the energy transition.
- Enedis at a glance (2017)
- 95%: of the French territory is covered by Enedis
- 1.36 million: kilometres of power lines
- 36 million: customers in France
- 38 700: employees
What Does Enedis Do?
As the grid operator for most of France, Enedis is responsible for the following:
- Operating and maintaining the electricity delivery network, which includes responding to power outages and implementing modernisation measures (such as installing smart meters, known as Linky, and upgrading lines)
- Providing all electricity suppliers with equal access to the electricity network, and ensuring that all electricity consumers receive the same quality of service regardless of their supplier
- Technical interventions on electricity customer's meters, including activating/deactivating electricity supply, changing the meter's power capacity, performing meter readings (twice a year), and installing new service
How to Contact Enedis
|Situation||Who to Call||Helpful French Phrases|
|You are moving in & need to open an electricity account||
The energy supplier will contact ERDF on your behalf to activate your power line once you have subscribed to a contract.
|No need - Selectra's customer service is English-speaking!|
|Power outage||Enedis Emergency: 09 72 67 50 **. ** is the number of your department. For example, the number for Paris is 09 72 67 50 75, and the number for Lyon is 09 72 67 50 69.||"coupure d'électricité"/"panne de courant": Power outage|
|You want to connect your newly-built home to the network?||Enedis Connection: find the number for your city||"Raccordement": Electric service installation|
|You have a question about your electricity contract||Contact your electricity supplier's customer service||"Service client": customer service|
Enedis Services and Rates
Enedis's rates are set by French public authorities (the Ministry of Energy, upon recommendations by the CRE)
|Cancellation of electricity supply contract||Free|
|Electricity service activation: opening a new account after a move||€|
|Activation of new electricity service (after installation of a new line)||€|
|Same day service(before 3pm)||€|
|Meter replacement with a smart meter||Free|
|Express service (within 48 hours) : for activations, power capacity changes, or special meter reading||€|
|Forfeits: service request cancellation with less than 2 days' notice||17,52 €|
|Special meter reading: out-of-schedule meter reading request||30,76 €|
|No-shows: if nobody is present for the technician, regardless of whether it is the fault of the customer or of Enedis||30,76 €|
|Power capacity change: depending on the need to change the circuit breaker, the meter, or to change meters||36,73 € à 154,39 €|
|Power capacity reduction to 3 kVA/Power cut for unpaid bills||51,88 €|
|Service restoration and meter reading||121,25 €|
|Verification of meter's operation||30,76 € or 331,57 €|
|Meter fraud||455,27 €|
All ENEDIS (ERDF) prices as of August 2016 (in French)
More About Enedis
Name Change Controversy
The French trade union Fédération CGT-Mines-Energie criticized the name change as needlessly expensive and would cost the company up to 300 million Euros. Enedis's direction have contested this number, claiming that the true cost of the name change was closer to 25 to 30 million Euros. The rebranding of Enedis will take place progressively over two years.
Tour de France Sponsorship
Enedis became the official partner of the Tour de France in 2016, which will certainly help increase the visibility of the company's new name.