Launched in 2011, RED is SFR's low-cost offshoot. RED by SFR features contract-free mobile phone and internet plans at competitive rates, and 100% online-based customer service including a very active community forum. If you are looking to subscribe to a flexible, low-price internet or mobile plan, RED by SFR may be right for you. Find out more about RED by SFR offers, how to subscribe to a RED mobile phone or internet plan, and how to contact RED SFR customer assistance.
- RED by SFR at a glance
- All of RED's plans are online-based, contract-free (sans engagement) and offer a fixed price (excluding promotions)
- RED uses the SFR network, and RED customers have access to SFR Wifi hotspots
- RED offers Internet + mobile phone options
RED by SFR
Launched in 2011, RED was SFR's' response to low-cost provider Free's entry into the French mobile phone market. It competes alongside Free, Sosh (Orange), and B&You, focussing on a younger clientele that favours low prices and is commitment-averse.
RED by SFR deals will appeal to those looking for low-cost and contract-free plans, and are therefore ideal internet offers for students or younger clientel.
SFR or RED by SFR: What is the difference?
In contrast to SFR offers, all of RED by SFR mobile phone and Internet plans are 100% online and contract-free (sans engagement). RED does not operate a customer service telephone line but offers RED customers online assistance 24/7 via their RED account (RED SFR espace client) on the RED by SFR website, and through the mobile application RED&Moi. While RED is a part of SFR, customer service in a SFR boutique is not available for RED clients.
RED relies on its online community forum for troubleshooting and other customer-service related problems. The forum is quite active, and you are likely to find the answers to many of your questions there.
RED by SFR Network Coverage
Despite the low-priced offers, RED by SFR customers are not short changed when it comes to quality of signal and network coverage in France. RED by SFR customers benefit from the same internet network as classic SFR clients, including the SFR 4G network which covers 99.7% of the mainland, as well as access to the full range of SFR network technologies: Fiber Optic, cable internet (the vast network of the former cable operator Numericable), and ADSL broadband services.
RED by SFR's Internet offer
RED by SFR provides both phone and Internet plans, which you will find more details about below. It is worth noting that the provider also issues regular phone and Internet deals . Find out the latest RED by SFR offers in our guide to internet and mobile phone promotions.
RED has one package Internet offer ("box") without any commitment. In fact, by subscribing to the RED Internet offer you have the possibility of canceling your subscription at any time. Additionally, the prices of the mobile or Internet offers do not increase in the second year (as is the case with other telecom provider offers). Excluding promotions, the price of the RED Internet offer remains fixed. Another element special to this operator is the ability to personalise your offer according to your needs. While the base offer includes Internet and landline telephone, you may also, for example, add a TV service, additional television channels, and opt to boost your internet speed. RED by SFR therefore gives customers the possiblity to enrich their offer if they wish, or to only pay for the services that matter to them.
RED Internet offer prices
|RED by SFR Internet offer||Content of the offer||Prices|
16 € / month
( € 21 / month in non-unbundled zone)
RED Box THD
||25 € / month|
||25 € / month|
Maximise your savings by choosing a "quadruple play" offer that combines Internet + fixed telephone line + TV package + mobile phone
While RED's Internet plans are sans engagement, RED charges a 49€ fee for cancelling Internet service.
RED Mobile Phone Offers
All of RED's mobile phone offers include:
- Cancellation anytime (plans are sans engagement)
- Access to SFR Wifi hotspots and SFR cellular network coverage
- RED offers the most options for mobile phone plans but proposes one Internet package option
- Prices ranging from 5€ to 25€/month
- Plans range from very basic (5 hours calling time per month, 50 Mb data) to full-service (unlimited calling time, 100 Mb of data + includes free texting, calling and 10 Mb of data within Europe)
Purchasing a Mobile Phone With RED
RED also sells new and used (reconditionné) phones in its online boutique. It is possible to pay for phones in up to four instalments. Phones sold via the RED boutique are locked to the SFR/RED network.
Contact RED by SFR Customer Service
As RED is online-based, your customer service options are primarily online. As mentioned previously, while you may be able to seek assistance for your RED plan in an SFR boutique, you will be charged for using live customer service.
- You can reach assistance about your RED plan in the following ways:
- Checking out their online FAQ guides
- Asking a question in the online forum
- Speaking with a RED advisor via online chat
- Downloading the RED&Moi app.
RED by SFR English helpline: where to find assistance?
It's important to note that RED by SFR does not have English-speaking customer service. As an online service, RED customer assistance is accessed via the RED&Moi application and the RED by SFR website, with the information listed in French. However, you may be able to find answers to your questions in the online community forum in English.