Cancellation letter template : How to cancel an Internet or Mobile Plan in French

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Wondering how to cancel your French mobile phone or Internet plan? Whether you need to terminate your Orange internet service in France, cancel an SFR contract for your mobile phone, or close an account with Free, Sosh, or Bouygues Telecom, the easiest thing to do is to send a service cancellation letter in French (lettre de résiliation) by registered post.

How to Write Cancellation Letter in French : free cancellation letter template

Cancelling your phone or internet plan by sending a registered letter

Why do you have to send a registered letter? Unless you have subscribed your contract online, you need to send a letter to cancel your internet or mobile contract. All providers accept cancellation by post, regardless of the situation, which is why we recommend sending one to cancel your plan. What's more, sending your cancellation letter in French by registered post will enable you to keep track of when they receive the letter. Just be sure to send the letter as a "lettre recommandée avec avis de réception".

Not sure how to write a cancellation letter in French for your broadband or mobile contract? Follow the internet connection cancellation letter format below as a guide to writing your internet service termination letter (Lettre de Résiliation). Don't forget to include the following information in your cancellation request:

  • Your full name (first name, family name)
  • Your account number (identifiant abonné)
  • Your account ID (numéro de Ligne de l’abonné)
  • The date you wish to close your account (make sure to provide at least 10 days warning)

Sample Lettre de Résiliation

If you want to cancel your account because you are moving, simply copy and paste the free cancellation letter template below, and fill in your specific information:

Your Name
Your Address
City, Postal Code

Your Operator
City, Postal Code

Your City, The Date

Obj: Résiliation de mon abonnement (operator)

Madame, Monsieur,


Je vous informe, par la présente lettre recommandée, de ma volonté de résilier mon abonnement internet et mobile désigné sous le numéro de contrat #########.


Ma période d’engagement s’achève le (date). Néanmoins, mon contrat devra prendre fin le (date). J’ai conscience que, dans le cadre de mon abonnement internet, je vais devoir vous rendre le matériel. (note: only include this sentence if you are cancelling an internet contract)


En effet, devant prochainement déménager à l’étranger, je n’aurai plus la possibilité de bénéficier de vos services à l’adresse de ma nouvelle habitation. Vous retrouverez ci-joint les justificatifs de cette situation.


Je vous demande de m’envoyer une facture de clôture de compte ainsi qu’une confirmation écrite m’indiquant la date effective de résiliation.


Je vous remercie par avance de faire le nécessaire pour accéder à ma demande de résiliation et vous adresse mes sincères salutations.



Your Name


Don't forget to send supporting documentation that proves your upcoming move.

In short, this letter contains the following information:

  •  A statement that you wish to cancel your contract, including your contract number
  • The end date of the contract period
  • The desired end date of the contract
  • The legitimate reason for cancellation (such as moving abroad) in order to obtain a refund
  • A request for the account closure invoice and for a written confirmation of the effective date of cancellation.

Sample termination letters by operator

To cancel an internet plan with a specific operator, download our sample cancellation letter for each operator:

Mailing Address for Cancellation: Where to Send Your Termination Letter

Here we have put together a list of addresses for cancelling your Internet or mobile phone plan in France. Telecom provider contact details can change, so it's always best to check directly with your provider as to the most up-to-date postal address for cancellation. Don't forget that if you are cancelling an Internet plan, you are also responsible for returning any relevant material (internet box, TV decoder, cables, etc). Our guides to cancelling your Internet plan in France and cancelling your mobile plan in France provide further information.

Addresses for Cancellation of Service
Mobile plan : Orange, Service clients, Service résiliation, 33734 Bordeaux Cedex 9

Internet plan : Orange Service Clients Internet – TSA 90008 – 59878 Lille Cedex 9 

Bouygues Telecom Service Clients, TSA 59013, 60643 CHANTILLY Cedex
SFR Service Résiliation, TSA 30103 69947 LYON Cedex 20
Publidispatch - Free résiliation,BP 40090, 91003 Évry Cedex
La poste mobile, Service Client - TSA 16759, 95905 Cergy Pontoise Cedex 9
SERVICE CLIENT RED by SFR – TSA 10101 69947 LYON Cedex 20
Orange, Service client Sosh, Service résiliation, 33 734, Bordeaux CEDEX 9
NRJ Mobile - Service Client Euro-Information Telecom, 53098 Laval Cedex 09
Lebara Mobile Service Client, 78 rue Championnet, 75018 Paris
Lycamobile SARL Service consommateur,, 23/25 rue de Berri 75008 Paris
Auchan Télécom - Service Consommateurs - TSA 42002- 75087 PARIS CEDEX 02
Service client Syma Mobile – 153 avenue d’Italie – 75013 Paris
Coriolis Télécom, Service Clients Grand Public TSA 21986, 92894 Nanterre Cedex 9”
Prixtel, Service client, 89515 VERON Cedex
Service Client Euro Information Telecom, 53098 – LAVAL cedex 9
NordNet, service résiliation, 20 Rue Denis Papin, CS 20458, 59664 VILLENEUVE D'ASCQ CEDEX

When to Send the Service Cancellation Letter

The termination of your mobile phone or Internet plan will take effect 10 days following the date of the reception of your cancellation letter, unless you have noted a date further in the future. Note that if you are cancelling your plan because you have left the country, you may have to wait until you have already left and have the appropriate documentation before you can cancel your Internet or mobile phone plan.

If you have a plan that is sans engagement (non-binding), you do not need to provide any accompanying documentation to justify your cancellation.

Fixed-term plans, on the other hand, tend to include fees for early termination. However, if you are cancelling your fixed term plan because you are leaving the country, you should be able to close it without penalty. This is considered a motif legitime de resiliation, and is mandated by French law (loi Chatel).

You must include supporting documentation that proves your upcoming move in order to leave your plan without being charged early termination fees. While you should check with your provider to verify what types of documents they accept, typical pieces justicatives commonly accepted by French telecommunications operators include:

  1. Copy of a rental contract or property ownership title
  2. A copy of your work contract (note that it must specify a term of at least six months to a year)
  3. A moving bill
  4. Tax assessment notice
  5. For students: a letter of acceptance for a school program (of at least one year)

Note that the documents may have to be translated if they are not in French, English, Spanish, or German.

Can I cancel my internet contract or mobile plan online?

If you have subscribed to your contract online, you have the right to cancel your contract online too. Follow the steps below: 

  • Go to your customer space (espace client) on the operator's website
  • Click on "Résilier mon contrat"
  • Fill in the details and send your request

Your operator will send a confirmation email and tell you the effective date of cancellation.

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Is it free to cancel my internet or mobile plan in France?

Internet plan cancellation fees

Internet providers charge a cancellation fee of around €50. If the contract period has not yet expired, you must also pay the remaining months.

However, it is possible to get a refund in the following cases:

  • Moving house and incompatibility of the new home with the internet plan
  • Moving abroad (outside France)
  • Dismissal
  • Over-indebtedness
  • Detention
  • Death
Internet plan cancellation fees
Bouygues TelecomSFROrangeFreeNordNetCoriolis







(fibre optics offers only)


Mobile plan cancellation fees

If you cancel a 24-month contract during the first year, you will have to pay all the remaining monthly instalments for the first 12 months, plus 20% of the monthly instalments for the second year.

If you cancel a 24-month contract during the second year,, you only have to pay 20% of the remaining monthly instalments. Depending on the operator, handling fees may also be added. This must be specified in your contract.

However, it's possible to obtain a refund for the same reasons as for the Internet plan: 

  • Moving house and incompatibility of the new home with the internet plan
  • Moving abroad (outside France)
  • Dismissal
  • Over-indebtedness
  • Detention
  • Death