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Moving to an area in France where the provider does not provide service
A copy of your new lease agreement or property ownership
Moving out of the country
A copy of your new lease agreement or property ownership, or a copy of your new work contract For students, a copy of a certificate of your enrollment into a foreign academic establishment
You were fired from an indefinite contract (CDI)
Your "attestation de licenciement" (letter confirming you're being fired/laid off)
Serious injury leading to hospitalisation (inpatient more than 3 months)
Hospital stay form indicating date of admission and/or discharge
Orange charges €50 for cancelling an Internet plan, in addition to the remaining monthly fee in the rest of your contract, if you are on a plan with a 12 or 24-month contract. However, as is the law in France, early termination fees are quartered after the 13th month of staying on the plan.
You can cancel your Internet plan with Orange by contacting customer service in one of the following ways:
Over the phone: dial 3900 (or 0800 383 884 for fibre optic)
Note that you cannot make a cancellation request in an Orange boutique.
After receiving your cancellation request, Orange will send you a box into which you will send back any equipment, along with directions on how to return it. Typically you will be asked to return it to a specific delivery point (point relais) that will be indicated in the instructions. You have 30 days to return the equipment.
SFR charges €49 for cancelling an Internet plan, in addition to the remaining monthly fee in the rest of your contract, if you are on a plan with a 12 or 24-month contract. As is the law in France, early termination fees are quartered after the 13th month of staying on the plan.
You can cancel an SFR Internet plan by contacting SFR Customer Service in one of the following ways:
You have three weeks (21 days) following the cancellation of your plan during which you must return your equipment, after which SFR may charge you additional fees.
Free charges €49 for cancelling an Internet plan, though as their plans are sans engagement (without a contract), you are not responsible for any other charges. You can cancel your Internet plan with Free either:
NEED INTERNET FOR YOUR HOME IN FRANCE? Selectra is a comparator that allows you to subscribe to the best offer for you. Our service is 100% free and our advisors speak English.
NEED INTERNET FOR YOUR HOME IN FRANCE? Selectra is a comparator. Our service is 100% free and our advisors speak English. The callcenter is currently closed. Please, ask for a free callback.
Selectra is a comparator that allows you to subscribe to the best offer for you. Our service is 100% free and our advisors speak English. The callcenter is currently closed. Please, ask for a free callback.