Whether you are leaving the country or wish to switch providers, cancelling your Internet contract in France doesn't have to be difficult! Find out how to cancel your Internet plan quickly and without headaches in our guide.
Cancelling a Internet Plan in France: What you need to know
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Cancelling a Internet plan in France isn't too complicated, nor is it necessarily expensive. If you are on a contract-free plan (a forfait sans engagement), you can leave your plan at any time without penalty. However, if you are on a plan with a contract (for 12 or 24 months) you may be subject to cancellation fees (frais de résiliation) if you leave your plan before it reaches its term.
- However, there are a few things you need to keep in mind when ending a contract for Internet in France
- Cancellation takes effect 10 days after the supplier receives your cancellation request
- Unless you have already own the modem, you will have to return all equipment (modem, cables) to the supplier
- Your personal online account remains active for 12 months following the cancellation of your account
If sending a request for cancellation by post, make sure to send your letter by registered post (lettre recommandée avec avis de réception). Whether you send a cancellation letter or cancel by other means, don't forget to include the following information in your cancellation request:
- Your full name (first name, family name)
- Your account number (identifiant abonné)
- Your account ID (numéro de Ligne de l’abonné)
- The date you wish to close your account (make sure to provide at least 10 days warning)
How to Leave a French Internet Plan for Free
Most Internet providers do charge a cancellation fee (frais de résiliation), which average about 50€, in addition to the total monthly charges remaining on your contract. However, these charges are reduced by to one quarter of their original amount after the 13th month of staying with the contract (this is thanks to the loi Chatel, which has greatly reduced cancellation fees). You also may be able to leave your plan without being required to pay a cancellation penalty for certain reasons (motifs légitimes), which include:
|Reason for cancellation (Motif de résiliation)||Supporting documentation (Justificatifs à fournir)|
|Moving to an area in France where the provider does not provide service||A copy of your new lease agreement or property ownership|
|Moving out of the country||A copy of your new lease agreement or property ownership, or a copy of your new work contract
For students, a copy of a certificate of your enrollment into a foreign academic establishment
|You were fired from an indefinite contract (CDI)||Your "attestation de licenciement" (letter confirming your being fired/layed off)|
|Debt/Bankruptcy||A letter from the Bank of France accepting your declaration of bankruptcy and outlining a repayment schedule.|
Cancelling Your Forfait Sans Engagement
While you can end an Internet plan that is sans engagement at any time, in most cases you will still be responsible for a cancellation charge (frais de résiliation), along with any charges up to the point of cancellation.
How to Cancel Your Internet Plan With Orange
Orange charges 50€ for cancelling an Internet plan, in addition to the remaining monthly fee in the rest of your contract, if you are on a plan with a 12 or 24-month contract. However, as is the law in France, early termination fees are quartered after the 13th month of staying on the plan.
You can cancel your Internet plan with Orange by contacting customer service in one of the following ways:
- Over the phone: dial 3900 (or 0800 383 884 for fiber optic)
- Online: in your personal space (espace client)
- By registered letter (lettre recommandée avec avis de réception) to: Orange Service Résiliation, 33734 Bordeaux Cedex 9
Note that you cannot make a cancellation request in an Orange boutique.
After receiving your cancellation request, Orange will send you a box into which you will send back any equipment, along with directions on how to return it. Typically you will be asked to return it to a specific delivery point (point relais) that will be indicated in the instructions. You have 30 days to return the equipment
Cancelling Your SFR Internet Plan
SFR charges 49€ for cancelling an Internet plan, in addition to the remaining monthly fee in the rest of your contract, if you are on a plan with a 12 or 24-month contract. As is the law in France, early termination fees are quartered after the 13th month of staying on the plan.
You can cancel an SFR Internet plan by contacting SFR Customer Service in one of the following ways:
- By registered post (lettre recommandée avec avis de réception) to: Service Client SFR - Box et Ligne Fixe, TSA 30144, 94098 Creteil Cedex
You have three weeks (21 days) following the cancellation of your plan during which you must return your equipment, after which SFR may charge you additional fees.
How to Cancel Your Bouygues Telecom Internet Plan
Bouygues charges 59€ for cancelling any one of its Bbox Fit, Bbox Miami, or Bbox Sensation Fibre plans. However, Bouygues will waive this 59€ charge if you return the equipment in good condition within 30 days.
You have the following options for cancelling your Bouygues Internet plan:
- Over the phone: dial 611
- Online: in your personal space (espace client)
- By registered post (lettre recommandée avec avis de réception) to: Service Clients Bouygues Telecom, 60436 Noailles Cedex
Note that Bbox Nomad customers can cancel their plan by post or over the phone. However, we recommend sending a letter by registered post for cancelling an Internet plan.
Cancelling an Internet Plan With Free
Free charges 49€ for cancelling an Internet plan, though as their plans are sans engagement (without a contract), you are not responsible for any other charges. You can cancel your Internet plan with Free either online in your espace client, or by sending a letter through registered post (lettre recommandée avec avis de réception), to FREE Résiliation, 75371 PARIS Cedex 08. You must return your equipment (the Freebox) to the following address:
If cancelling a plan online, you will have to download and fill out a form and send it to the following address, along with your modem & any other equipment:
6, rue Désir Prévost