Nordnet, A Provider of Internet via Satellite in France
Nordnet is one of the leading satellite broadband providers in France, and one of Orange's subsidiaries. The provider also offers ADSL, Radio, fiber optic, with availability depending on the region. Find out more about the provider's offers and its customer service down below.
The different Nordnet technologies
There are 4 technologies that you can choose from when you subscribe to a Nordnet Internet contract: satellite, radio, ADSL and fiber optic. The option you go for will depend on the technologies available in your area, your communication needs and your budget. Below is a quick summary of the 4 options and who they will be best for, and which options are suitable to get Internet in rural areas in France.
| NordNet Technology | For who? | Theoretical speed | Included equipment |
|---|---|---|---|
| Radio | For homes located in zones blanches* or that aren't eligible to ADSL | 10Mbit/s | NordNetBox |
| Satellite | For homes located in zones blanches* or that aren't eligible to any other technology | 20Mbit/s | Kit Satellite or Pack |
| ADSL | For homes that are eligible to high-speed Internet and that aren't located in zones blanches* | 20Mbit/s | Modem-router or NordNetBox |
| Fiber | For homes that are eligible to high-speed Internet | Up to 1Gbit/s | NordNetBox |
*What is a zone blanche?A "zone blanche", known as "white spot" in English, is an area in which no network operator - even the best-known ones such as Orange, SFR, Bouygues Telecom or Free - is deployed, whether in 2G or 3G. In these areas, Internet via satellite is one of the most reliable solutions for you to get online.
Need help to choose among the 4 Nordnet technologies? Contact an English-speaking Selectra advisor at 09 77 55 72 27, or ask for a free callback. The advisor will carry out an eligibility test for you and find you the offer most adapted to your situation.
Nordnet offers for Internet via Satellite
If you live in a rural area or if you have a second home in France in a cut-off region, Internet via satellite is a very solid option to get online at home.
Nordnet offers 2 Internet via satellite deals, both under its Vega brand:
The forfait Vega Mini 2Go priced at €19,90/month
The forfait Vega 15Go priced at €36,90/month
Note that with these offers, traffic is unlimited between midnight and 6am. The packages do not include a commitment period, while the satellite kit and dish are charged €399 (however they can be made available for just €8/month if you agree to a 24-month commitment with Nordnet). Both subscriptions are available on the SES Astra and Eutelsat satellites.
| Satellite Nordet Offers | Content | Tariffs | For more information |
|---|---|---|---|
| Forfait Vega Mini 2Go | 2GB of monthly traffic A fixed phone line (sold with a DECT phone) A Wiko Lubi 4 phone which comes with a phone plans |
€19,90/month |
Call Selectra |
| Forfait Vega 15Go | 15GB of monthly traffic A fixed phone line (sold with a DECT phone) A Wiko Lubi 4 phone which comes with a phone plans |
€36,90/month |
Nordnet offers for Internet via Radio
The Internet via radio offer combines both the WiMAX and the WifiMAX offers. These offers include access to the Internet and a fixed phone service, which is known as a double play offer. Note that it is only available in some regions of France, so check whether yours is listed below.
| Radio NordNet offers | The Internet Radio WiMAX offer | The Internet Radio WifiMAX offer |
|---|---|---|
| Eligible zones | Charente Maritime (17) / Corrèze (19) / Creuse (23) / Quimper (29) / Indre et Loire (37) / Maine et Loire (49) / Nièvre (58) / Hautes Pyrénées (65) / Sarthe (72) / Haute Vienne (87) | Allier (03) / Cantal (15) / Haute Loire (43) / Puy de Dôme |
| What the offer inludes | High Speed Internet: 10 Mbit/s Unlimited calls towards fixed lines in France |
High Speed Internet: 18 Mbit/s Unlimited calls towards fixed lines in France |
| Tarifs | €29,90/month for the first 6 months, then €39.90/month | |
| For more information | Contact Selectra at 09 77 55 72 27 or ask for a free callback | |
Nordnet offers for Internet via ADSL
Nordnet has 3 different ADSL offers: The Essentiel, the Confort and the Prestige packages. All the details are below.
| NordNet ADSL Offers | What the offer includes | Tariffs | For more information |
|---|---|---|---|
| Forfait Internet ADSL Essentiel | High Speed Internet ADSL or classic VDSL Fixed phone The Serenity Pack |
€27,90/month | Call Selectra at 09 77 55 72 27 or ask for a free callback |
| Forfait Internet ADSL Confort | High Speed Internet ADSL or classic VDSL Unlimited calls to fixed lines in France (but extra charges for international calls) |
€31,90/month | |
| Forfait Internet ADSL Prestige | High Speed Internet ADSL or VDSL Nu* Unlimited calls to fixed lines in France (but extra charges for international calls) |
€39,90/month |
*You don't need to be subscribed to fixed line with Orange to get the Prestige Box.
Nordnet offers for Internet via Fiber Optic
You can choose from 4 different fiber optic Internet offers with Nordnet.
| The Fibre NordNet Offers | Fibre Vital Subscription | Fibre Idéal Subscription | Fibre Extra Subscription | Fibre Ultra Subscription |
|---|---|---|---|---|
| What the offer includes | Very High Speed FTTH Internet up to 1Gbit/s Phone with charged allowance A mobile line which comes with 2 hours of calls, unlimited SMS/MMS and 100MB of Internet. |
Very High Speed FTTH Internet up to 1Gbit/s |
Very High Speed FTTH Internet up to 1Gbit/s Unlimited calls to France and fixed lines in France + to 50 international destinations and to 8 international destinations A fixed line which includes calls, unlimited SMS/MMS and 20GB of Internet Antivirus Securitoo Integral |
Very High Speed FTTH Internet up to 1Gbit/s Unlimited calls to France and fixed lines in France + to 50 international destinations and to 8 international destinations A mobile line which includes calls, unlimited SMS/MMS and 40GB of Internet The Intergral Securitoo Antivirus |
| Tariffs | €19.90/month for 12 months, then €32,90/month | €29.90/month for 12 months, then €42,90/month | €39.90/month for 12 months, then €49,90/month | €49.90/month for 12 months, then 59,90/month |
| For more information | Contact Selectra at 09 77 55 72 27 or ask for a free callback | |||
Nordnet also offer mobile phone plans
On top of its Internet plans, Nordnet is also a phone provider. Nordnet relies on the Orange network in order to
Although this isn't its main market, the operator has a range of 6 different phone plans, with data allowances between 100 MB to 6 GB. All the Nordnet fibre optic plans include a phone plan, but you can also purchase a plan indepedently, with tariffs set between €4.99 and €29.99 per month. All these phone plans are committment-free.
To find out more about the Nordnet phone plans and subscribe to the contract you want, visit the Nordnet website directly, or fill out the Nordnet phone subscription form.
How to contact the Nordnet Customer Service
There are several ways to get in touch with Nordnet, whether you need information on your plan, want to cancel your contract, or need any other type of information.
Contacting Nordnet over the phone
To get in touch with the Nordnet Customer Service, you can ring their dedicated helpline at 3420. This is a non-taxed number and is open from Monday to Friday from 9am to 7pm, and on Saturdays from 9am to 4pm.
If on another hand, if you need technical assistance - for issues related to the installation of your dish for instance, you will have to dial 0892 70 20 33. This call will cost you €0.35 per minute. The Nordnet technical assistance helpline can be contacted from 8.30 am to 8 pm Monday to Saturday, and from 10 am to 6 pm on Sundays.
Finally, to call the Nordnet Headquarters, the number to dial is 03 20 66 55 55
Contacting Nordnet online
You can get in touch with the online Nordnet customer service in several ways:
- Via email: on the Nordnet website, go to "Messagerie" at the top right, fill in your account details and from there you will be able to write your email. The Nordnet service will get back to you at the email address you set when you signed up with Nordnet initially.
- Via a contact form: for questions related to offers and equipment, you can fill in the Nordnet contact form on the website. You should get a response back from the provider within the next 24 hours.
- Via Chat: if you are logged onto the Nordnet website for a certain amount of time, you will notice a little chat window appear at the bottom right of your screen. Having tested this option here at Selectra, we can vouch for the reliability and speed of this service.
- Via social media: Nordnet can also be reached via Facebook, on the Nordnet Facebook page where you can post comments or ask questions. The provider promises to give you an "instant" response. The satellite operator is also active on Twitter, where you can contact a Nordnet advisor very easily on the Nordnet Twitter page. Finally, on the Nordnet YouTube page, Nordnet offers a wide range of explanatory videos, whether on the operation of the satellite internet, the creation of websites or anti-virus, other areas of choice of the brand.
Contacting Nordnet via mail
For letters to the Nordnet Headquarters, the address is:
Nordnet111 rue de Croix
59510 HEM
Otherwise, to get in touch with the regular Nordnet Customer Service via mail, address your letter to the following address:
Nordnet20 Rue Denis Papin
CS 20458
59664 VILLENEUVE D'ASCQ CEDEX.
How Nordnet operates in rural zones
Nordnet is present on what is called a RIP (Réseau d'Initiative Publique, or Public Initiative Network). Along with Coriolis, VIDEOFUTUR, Alsatis, Comcable, Axione and more, the provider is able to operate thanks to the French state and private investors investing funds to support the development of networks in rural areas.
This initiative was put in place in order to help deploy high speed internet on all the French territory, to make rural areas become more attractive and to reduce the technology inequalities between urban and rural areas.