Lebara Mobile in France: Plans, Contact and How to Sign Up
Lebara is an Mobile Virtual Network Operator (MVNO) which operates on the Bouygues Telecom network. It was founded in order to help immigrants stay in touch with their family all over the world, making it what is called an "ethnic operator". Find out all about this low-cost phone provider in the following article.
Lebara Offers
With a wide variety of cellphone deals, Lebara Mobile has something to suit every need and budget.
| Offer | Included services | Price |
|---|---|---|
 Forfait Lebara 60 Go 5G Valid on 23/09/2024 |
|
€5.99/month
Subscribe online |
Forfait Lebara 180 Go 5G Valid on 23/09/2024 |
|
€8.99/month
Subscribe online |
Forfait Lebara 300 Go 5G Valid on 23/09/2024 |
|
€14.99/month
Subscribe online |
The types of Lebara Mobile offers
One of the best known MVNOs in France (Mobile Virtual Network Operator) Lebara Mobile has 5 types of offers:
- Monthly plans ("Forfaits mensuels"): these come in 4 contract-free options giving, 60Go or 180Go or 200Go or 300Go of 4G data, for respectively €5.99, €8.99, €11.99 and €14.99.
These all give you unlimited national calls and international calls to 43 destinations, as well as unlimited SMS towards France. All plans are automatically reconducted every 30 days. - International plans ("Forfaits internationaux"): these come in 9 contract-free options that cover different areas of the globe - there are for instance plans specially created for communicating in China, South America, the Philippines...
These plans come with between 250 MB and 24 GB of 4G data and various amounts of minutes of calls. Prices range from €9.99 to €29.99, depending on the area covered. All plans are usable for 30 days. - The "Tout En Un" (All-in-One) plans: these come in 3 options giving 1 GB, 3 GB or 5 GB of 4G data, for respectively €9.99, €14.99 and €19.99.
These come with either 200, 1000 or unlimited minutes of calls to France and over 40 destinations. All plans are usable for 30 days - The Internet Pass: these come in 5 contract-free options giving between 500 MB and 20 GB of 4G data, for between €4.99 and €49.99.
These all give you unlimited national calls and international calls to 43 destinations, as well as unlimited SMS towards France. All plans are automatically reconducted every 30 days.
All the Lebara Mobile plans are commitment-free, meaning you can cancel your plan anytime. You can purchase recharges anytime, in bundles of €5, €10, €15, €20 or €30. The prices of both the offers and the recharges do not include special and overtaxed numbers.
As mentioned above, with some plans you are automatically re-enrolled every 30 days, on the condition that your remaining credit is equal or superior to the price of the plan. In order to deactivate this feature, simply switch this function off via your MyLebara account.
The Lebara SIM card
You will only be able to start a plan with Lebara once you own a Lebara SIM card.
You can get a Lebara SIM for free by ordering it on the Lebara website, and it will conveniently be shipped directly to your home. Otherwise, you can purchase it along with a pre-charged communication credit.
The Lebara SIM card allows you to make calls and send texts to France, and also gives you access to the data allowance depending on the offer you choose. You can recharge your SIM credit anytime via recharge allowance between €5 and €30.
Note that the Lebara Mobile prepaid SIM card gives you access to unlimited texts and calls towards other Lebara Mobile lines for up to 99 different numbers and a maximum of 2 hours per call.
Tariffs for national communications with Lebara
Below is a rundown of the cost communications with Lebara for calls and texts within France:
| Type of communication | Cost |
|---|---|
| Call to another French mobile or French line | €0.19/min |
| SMS nationwide | €0.19/SMS |
| Lebara Mobile and Lebara SMS (except for national recharge) | Free |
| Lebara Mobile (for national recharge) | €0.19/min |
| Lebara SMS for new national recharges | €0.15/min |
| Lebara SMS (except for national recharges) | €0.19/min |
| Internet per MB (except for new national recharges) | €0.19/MB |
| Internet per MB (for new national recharges) | €0.25MB |
| 100 KB per day | Free |
| Answer phone (2345), connection to new recharges, recharging or consultation of credit (2323) and emergency numbers (112, 15, 17, 19) | Free |
| Customer Service (2300) | €0.19/min |
Tariffs for European communications with Lebara
Great news - since 2017, there are no longer any fees for roaming in the EU. This means that fees are scrapped for all communications within the EU, and that you can use your Lebara plan across the EU as you can in France (this is known as the "Roam like at Home" rule)
The rules for using your Lebara allowance within the zone is the same as for other French phone providers, meaning communications will be capped after a certain consumption in order to avoid system abuse.
Find out more about the tariffs and conditions applied to international calls with Lebara on the operator's website (in French).
Signing up for a Lebara Plan
Signing up to a Lebara phone plan is very easy and straightforward. Simply log onto the Lebara website, choose your package and place your order.
- You will need to provide the following to sign up for a mobile phone plan with Lebara:
- Your contact information: name, valid email address
- Your address in France: street address, apartment number, zip code
- Your banking information (RIB): you need to have a French bank account already set up before you sign up for a postpaid mobile phone plan. Some providers may also ask for your bank card (carte bancaire) information, which is used for activation fees/deposit.
How to Contact Lebara
You can get in touch with the network provider in various ways.
Getting in touch with Lebara France online
To reach Lebara online, you can do all of the following:
- On the Lebara Facebook page or the French Twitter Lebara account
- On the Lebara online chat, where an advisor will be able to answer your questions
Getting in touch with Lebara over the phone
If you wish to contact the Lebara Customer Service by phone, the number to call will depend on where you are calling from
- From a Lebara line: call 2300
- From a fixed line or another provider's mobile line: call 08 11 29 23 23.
- If you are calling from abroad: dial +331 72 28 23 23.
This service is available 7 days a week, from 9 am to 9 pm.
Getting in touch with Lebara via mail
To contact Lebara by mail, address your letter to:
"Lebara Mobile Service Clients, 78 Rue du Championnet, 75018 Paris, France"
NEED A FRENCH PHONE PLAN?
Call an English-speaking Selectra advisor at +33 9 77 55 72 27 (Mon. to Fri. from 8 am to 9 pm and 9:30 am to 6:30 pm on Sat. and on Sun. 9 am to 5 pm) to help you sign up for a mobile phone plan.
NEED A FRENCH PHONE PLAN?
Call an English-speaking Selectra advisor at +33 9 77 55 72 27 (Mon. to Friday, from 8 am to 9 pm and 9:30 am to 6:30 pm on Saturdays and on Sundays 9 am to 5 pm) to help you sign up for a mobile phone plan.
NEED A FRENCH PHONE PLAN?
Call an English-speaking Selectra advisor at +33 9 77 55 72 27. Our call-center is currently closed. Ask for a free callback to help you sign up for a mobile phone plan.
NEED A FRENCH PHONE PLAN?
Call an English-speaking Selectra advisor at +33 9 77 55 72 27. Our call-center is currently closed. Ask for a free callback to help you sign up for a mobile phone plan.