Valentine Billod
La Poste Mobile: company overview & network in France
€4.99
Starting price · no contract
5G
Bouygues network · 4G & 5G nationwide
904
Customer service · Mon–Sat 8am–8pm
17k+
Post offices · in-person support
La Poste Mobile is the in-house mobile brand of the French postal service, designed for everyday users who want simple, no-nonsense mobile plans they can manage in their local post office. Launched in 2011 as a virtual operator (MVNO), it has grown into one of France's biggest alternative providers, with several million customers.
La Poste Mobile is now using Bouygues Telecom's nationwide 4G and 5G infrastructure after a 2024 acquisition, bringing strong coverage and fast data speeds in most French cities and many rural areas. For expats, one of its key strengths is its brick-and-mortar presence: you can get support or sign up in thousands of post offices instead of handling everything online in French.
Wide network coverage
Via Bouygues Telecom's 4G and 5G infrastructure.
Simple prepaid and bundle plans
Suitable for light or moderate usage.
In-person help in post offices
Available across France — no need to manage everything online.
La Poste Mobile SIM card and mobile plans
La Poste Mobile provides several kinds of mobile phone plans and Internet offers, which you will find more details about below.
La Poste Mobile SIM-only plans (no-contract)
La Poste Mobile's SIM-only plans are a great first step into the French mobile world if you already have a phone and just need a French number. These offers are "sans engagement", which means you can cancel or switch at any time without exit fees, ideal if you are not sure how long you will stay in France.
Data allowances range from small packages for occasional users to generous 4G/5G plans for streaming, maps and social media, all running on Bouygues Telecom's national network — if you are unsure how much data you need, our guide How much data do I need in France? breaks it down by usage type.
- →Keep your existing smartphone and just add a French SIM card ;
- →Monthly billing with the flexibility to upgrade, downgrade or leave.
La Poste Mobile phone plans with a phone
If you need both a French mobile plan and a new handset, La Poste Mobile also offers classic "forfait + mobile" bundles with a 24-month commitment. You pay a lower upfront price for a smartphone and spread the remaining cost over two years through your monthly bill.
- →Lower upfront cost for mid-range and high-end smartphones ;
- →Best suited to expats planning to stay in France at least two years.
Because these plans are tied to a 24-month contract, early termination can be expensive, so check the conditions carefully before signing.
La Poste Mobile network coverage
Since a 2024 acquisition, La Poste Mobile operates on Bouygues Telecom's 4G/5G network, covering over 99% of the French mainland population in 4G. Bouygues Telecom is actively rolling out 5G across major cities and rural areas. La Poste Mobile subscribers benefit from the same network quality as Bouygues Telecom customers, making it one of the best-covered networks for expats in France.
| Coverage type | All areas | Priority zones | Mountain areas |
|---|---|---|---|
| 4G Network | |||
| Area coverage | 95,89 % | 94,35 % | 90,21 % |
| Population coverage | 99,91 % | 99,58 % | 99,44 % |
| Population covered | 65 439 889 | — | — |
| 5G Network | |||
| Area coverage | 39,49 % | 24,63 % | 20,62 % |
| Population coverage | 84,74 % | 51,37 % | 69,49 % |
| Population covered | 55 506 621 | — | — |
Source: ARCEP data — T4 2025.
La Poste Mobile French prepaid SIM card
La Poste Mobile's prepaid SIM cards are perfect if you want a French number without any monthly contract or direct debit. There are two main options:
- →La Poste Mobile Classic, focused on calls, texts and data in France.
- →La Poste Mobile International, designed for users who need to call abroad regularly.
You buy a starter pack with a SIM and some included credit, then top up when you need more. It is a low-risk choice for short-term expats, students or anyone testing the French mobile market before committing to a full plan. You can buy and reload La Poste Mobile prepaid SIMs online, in post offices or via partner resellers.
No bank account needed
Buy in any post office or online
No commitment
Top up only when you need more
French +33 number
Classic or International SIM
Classic prepaid SIM — €9.90 starter pack
100 Mo
Classic · 7 days
500 Mo
Classic · 15 days
2 Go
Classic · 60 days
4 Go
Classic · 90 days
Best valueInternational prepaid SIM — €15 starter pack
20 Go
International · 20 days
€5top-up
- →20 Go included (starter)
- →Low-rate international calls
- →Unlimited calls & SMS in France
20+1 Go
International · 30 days
20+2 Go
International · 60 days
20+4 Go
International · 90 days
Best valueUpdated April 2026.
If you do not top up for several months, outgoing calls will be blocked and the number may eventually be deactivated, so set a reminder if you plan to keep the line for occasional trips.
How to check your La Poste Mobile internet balance?
To check your La Poste Mobile internet balance, you have three main options: the online account, the mobile app, and quick shortcuts from your phone.
To check your La Poste Mobile number, the fastest way is to call or text someone you know and read the number that appears on their screen. You can also find it in your phone's settings or in your La Poste Mobile online account profile.
Go to the La Poste Mobile website ("Espace Client") or app
Log in with your La Poste Mobile number and password, or create an account if it is your first time.
Open the "Conso" section
On the dashboard, check the "internet mobile" or data line to see how many gigabytes you have used and how many are left.
Or use the shortcode
Dial 954 from your mobile phone to check your balance and usage, or text "conso" to 954 for a summary. For prepaid cards, text "?" or "solde" to 950.
La Poste Mobile Internet Offers (with Bouygues Telecom)
La Poste Mobile now also helps you get online at home, thanks to a new range of fixed internet offers built on Bouygues Telecom's Bbox technology. Instead of running its own box, La Poste Mobile sells rebadged Bbox fibre plans, giving you the same speeds and reliability as Bouygues, but with the convenience of subscribing directly in post offices or online under the La Poste Mobile brand.
Customers who combine a Bbox with a La Poste Mobile mobile plan can benefit from special discounts or advantages, making it easier to manage both mobile and home internet with one provider.
Prices on Bbox La Poste Mobile offers are positioned as stable "no surprise" tariffs rather than promo-then-price-hike deals, which is reassuring if you are budgeting your monthly costs as a new arrival in France.
How to contact La Poste Mobile customer service
La Poste Mobile customer service by phone
Calling is the fastest way to get help with your La Poste Mobile plan.
From a La Poste Mobile line
904
From another French line
09 70 80 86 60
From abroad
+33 9 70 80 86 60
Lines are generally open Monday to Saturday from 8am to 8pm. There is no dedicated La Poste Mobile customer service in English.
La Poste Mobile support in post offices
Prefer real people to phone menus? You can get La Poste Mobile support in many local post offices across France. Typical things staff can help you with:
- →Buying or activating a SIM card and getting a French number ;
- →Recovering your PIN/PUK or swapping SIMs ;
- →Questions about bills, options or changing plans.
La Poste Mobile customer service by mail
For serious issues, cancellations or disputes, a written letter gives you an official paper trail. Send mail to:
La Poste Mobile – Service Client
TSA 16759
95905 Cergy-Pontoise Cedex 9 – France
Tip: use registered mail for complaints
Use registered mail with acknowledgement of receipt for complaints or billing challenges. Replies and legal notices are usually in French.
La Poste Mobile: Selectra review and verdict
Selectra Score
5 plans analysed
La Poste Mobile: good coverage on Bouygues Telecom's network, but customer satisfaction lags behind peers
La Poste Mobile's strongest card is physical accessibility: you can subscribe, get a SIM, or get help in thousands of post offices across France — genuinely uncommon among MVNOs. Running on Bouygues Telecom's 4G/5G network provides solid coverage. The main caveat is customer satisfaction: a 1.3/5 Trustpilot score, among the lowest of French operators, suggests post-sale support needs improvement. For expats new to France who want face-to-face help, it remains a solid option.
What we love
- Bouygues Telecom network: strong 4G and growing 5G coverage across France.
- In-person support at 7,200+ post offices — a genuine advantage for expats.
- No contract required on SIM-only plans.
- Prepaid SIM options: no credit check or French bank account needed.
Keep in mind
- No English-language customer service.
- Trustpilot score of 1.3/5 — significantly below peers like Lebara (4.8/5).
- Online account management is entirely in French.
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