La Poste Mobile: SIM Cards and mobile plans for expats in France
La Poste Mobile is a French mobile operator that offers SIM‑only plans, bundles with phones, prepaid SIM cards and home internet via Bouygues Telecom's Bbox. The main La Poste Mobile customer service number is 904 from a La Poste Mobile line and 09 70 80 86 60 from other phones in France. You can also manage your plan online, check your La Poste Mobile internet balance, find your number, recharge a prepaid SIM or subscribe to fibre in just a few clicks. This guide explains how La Poste Mobile works for expats in France, with clear steps to choose the right offer and contact customer service when you need help.
La Poste Mobile: company overview & network in France
La Poste Mobile is the in‑house mobile brand of the French postal service, designed for everyday users who want simple, no‑nonsense mobile plans they can manage in their local post office. Launched in 2011 as a virtual operator (MVNO), it has grown into one of France's biggest alternative providers, with several million customers using it for calls, texts and data across the country.
Today, La Poste Mobile is moving from the SFR network to Bouygues Telecom's nationwide 4G and 5G infrastructure after a 2024 acquisition, bringing strong coverage and fast data speeds in most French cities and many rural areas. For expats, one of its key strengths is its brick‑and‑mortar presence: you can get support or sign up in thousands of post offices instead of handling everything online in French.
La Poste Mobile's documentation and in‑store service are primarily in French, so using an English guide or advisor can make your first French mobile contract much easier to set up.
💡 La Poste Mobile at a glance
- Wide network coverage via a major French operator (Bouygues Telecom)
- Simple prepaid and bundle plans suitable for light or moderate usage
- In‑person help available in post offices across France
La Poste Mobile SIM card and mobile plans
La Poste Mobile provides several kinds of mobile phone plans and Internet offers (via SFR), which you will find more details about below. It is worth noting that La Poste Mobile may also issue special promotions throughout the year, so check out our page dedicated to discount mobile phone and internet offers to find the best deals currently on offer.
La Poste Mobile SIM-only plans (no-contract)
La Poste Mobile's SIM‑only plans are a great first step into the French mobile world if you already have a phone and just need a French number. These offers are "sans engagement", which means you can cancel or switch at any time without exit fees, ideal if you are not sure how long you will stay in France. Data allowances range from small packages for occasional users to generous 4G/5G plans for streaming, maps and social media, all running on Bouygues Telecom's national network.
- Keep your existing smartphone and just add a French SIM card
- Monthly billing with the flexibility to upgrade, downgrade or leave
| Offer | Included services | Price |
|---|---|---|
 Forfait 100Mo -50% pendant 6 mois ! |
100 MB in France
100 Mo from EU/DOM Unlimited calls/SMS/MMS |
From 2,49€/month
Subscribe online Partner offer |
Forfait 130Go 5G -50% pendant 6 mois ! |
130 GB in France
25 Go from EU/DOM Unlimited calls/SMS/MMS |
From 5,49€/month
Subscribe online Partner offer |
Forfait 200Go 5G -50% pendant 6 mois ! |
200 GB in France
30 Go from EU/DOM Unlimited calls/SMS/MMS |
From 7,49€/month
Subscribe online Partner offer |
Forfait 300Go 5G -50% pendant 6 mois ! |
300 GB in France
35 Go from EU/DOM Unlimited calls/SMS/MMS +20 Go depuis Maghreb/Suisse/Andorre |
From 9,99€/month
Subscribe online Partner offer |
Non-exhaustive selection of telecom offers, sorted by price.
🤔 Not sure which plan to choose? Check out our dedicated page "How much data do I need?".
La Poste Mobile phone plans with a phone
If you need both a French mobile plan and a new handset, La Poste Mobile also offers classic "forfait + mobile" bundles with a 24‑month commitment. The idea is simple: you pay a lower upfront price for a smartphone and spread the remaining cost over two years through your monthly bill. These bundles include calls, texts and a 4G/5G data allowance on the Bouygues Telecom network, with different tiers depending on how much mobile internet you use.
- Lower upfront cost for mid‑range and high‑end smartphones
- Best suited to expats planning to stay in France at least two years
| Offer | Included services | Price |
|---|---|---|
Forfait + Mobile 5Go |
5 GB in France
5 Go from EU/DOM Unlimited calls/SMS/MMS |
14,99€/month
Subscribe online Partner offer |
Forfait + Mobile 150Go 5G |
150 GB in France
35 Go from EU/DOM Unlimited calls/SMS/MMS |
21,99€/month
Subscribe online Partner offer |
Forfait + Mobile 250Go 5G |
250 GB in France
50 Go from EU/DOM Unlimited calls/SMS/MMS |
29,99€/month
Subscribe online Partner offer |
Forfait + Mobile 350Go 5G |
350 GB in France
70 Go from EU/DOM Unlimited calls/SMS/MMS +20 Go depuis Maghreb/Suisse/Andorre |
39,99€/month
Subscribe online Partner offer |
Non-exhaustive selection of telecom offers, sorted by price.
💡 Good to know
Because these plans are tied to a 24‑month contract, early termination can be expensive, so check the conditions carefully before signing.
La Poste Mobile French prepaid SIM card
La Poste Mobile's prepaid SIM cards are perfect if you want a French number without any monthly contract or direct debit. There are two main options:
- La Poste Mobile Classic, focused on calls, texts and data in France.
- La Poste Mobile International, designed for users who need to call abroad regularly.
You buy a starter pack with a SIM and some included credit, then top up when you need more. It is a low‑risk choice for short‑term expats, students or anyone testing the French mobile market before committing to a full plan.
Each range (Classic or International) has several top‑up amounts, and every recharge comes with its own validity period and usage rules, such as how much data you get or which international destinations are included. As long as you recharge before the credit expires, your line stays active and you keep your French number. You can buy and reload La Poste Mobile prepaid SIMs online, in post offices or via partner resellers, which is convenient if you are not yet comfortable with French‑only websites.
Updated in january of 2026
💡 Good to know
If you do not top up for several months, outgoing calls will be blocked and the number may eventually be deactivated, so set a reminder if you plan to keep the line for occasional trips.
How to check your La Poste Mobile internet balance?
To check your La Poste Mobile internet balance, you have three main options: the online account, the mobile app, and quick shortcuts from your phone. All of them show how much data you have used and how much is left in your current billing period, in France and sometimes abroad.
The most complete method is via your online account:
- Go to the La Poste Mobile website ("Espace Client" section) or app.
- Log in with your La Poste Mobile number and password (or create an account if it is your first time).
- On the dashboard, open the "Conso" section.
- Check the "internet mobile" or data line to see how many gigabytes you have used and how many are left before renewal.
If you prefer something instant and low‑tech, you can also dial 954 from your mobile phone to check your balance and usage or text "conso" to 954 for a summary. For prepaid cards, text "?" or "solde" to 950.
💡 How to check your La Poste Mobile number?
To check your La Poste Mobile number, the fastest way is to call or text someone you know and read the number that appears on their screen. You can also find it directly in your phone's settings (on most Android and iPhone models, your own number is shown in the "About phone" or "Phone" section). If you prefer an official confirmation, log into your La Poste Mobile online account or mobile app: your active line and phone number are displayed in your profile or account overview, next to your plan details.
La Poste Mobile Internet Offers (with Bouygues Telecom)
La Poste Mobile now also helps you get online at home, thanks to a new range of fixed internet offers built on Bouygues Telecom's Bbox technology. Instead of running its own box, La Poste Mobile sells rebadged Bbox fibre plans, giving you the same speeds and reliability as Bouygues, but with the convenience of subscribing directly in post offices or online under the La Poste Mobile brand.
The line‑up includes several Bbox La Poste Mobile packages, from straightforward internet‑only deals to more complete bundles with TV and unlimited landline calls, so you can pick something that fits your streaming, remote‑working or family needs. As an extra perk, customers who combine a Bbox with a La Poste Mobile mobile plan can benefit from special discounts or advantages, making it easier to manage both mobile and home internet with one provider.
| Offer | Included services | Price |
|---|---|---|
Bbox Connect 12-month contract 1 mois offert |
Up to 1 Gbit/s download Up to 700 Mbit/s upload TV decoder not included Landline calls |
29,99€/month
Subscribe online Partner offer |
Bbox Access 12-month contract 1 mois offert |
Up to 1 Gbit/s download Up to 700 Mbit/s upload 180 TV channels included Landline calls |
29,99€/month
Subscribe online Partner offer |
Bbox Privilège 12-month contract 1 mois offert |
Up to 2 Gbit/s download Up to 900 Mbit/s upload 180 TV channels included Landline calls + mobile calls |
34,99€/month
Subscribe online Partner offer |
Bbox Excellence 12-month contract 1 mois offert |
Up to 8 Gbit/s download Up to 1 Mbit/s upload 180 TV channels included Landline calls + mobile calls |
43,99€/month
Subscribe online Partner offer |
Non-exhaustive selection of telecom offers, sorted by price.
💡 Good to know
Prices on Bbox La Poste Mobile offers are positioned as stable "no surprise" tariffs rather than promo‑then‑price‑hike deals, which is reassuring if you are budgeting your monthly costs as a new arrival in France.
How to contact La Poste Mobile customer service
La Poste Mobile customer service by phone
Calling is the fastest way to get help with your La Poste Mobile plan.
- From a La Poste Mobile line: 904 (usually free or included).
- From another French line: 09 70 80 86 60.
- From abroad: +33 9 70 80 86 60
Lines are generally open Monday to Saturday from 8am to 8pm (except on 01/01), so avoid late evenings and Sundays. There is no dedicated La Poste Customer Service in English, but you can make the call easier by having ready: your La Poste Mobile number, customer ID and a short description of the issue written in English and, if possible, in simple French.
La Poste Mobile support in post offices
Prefer real people to phone menus? You can get La Poste Mobile support in many local post offices across France.
Typical things staff can help you with:
- Buying or activating a SIM card and get a French number
- Recovering your PIN/PUK or swapping SIMs.
- Questions about bills, options or changing plans
Some advisors are used to expats and can usually guide you through basic procedures. This is a great option if online forms feel stressful or if you need to show your passport, residence permit or bank details in person.
Find more information about the subscription process in our guide to setting up a mobile phone plan in France.
La Poste Mobile customer service by mail
For serious issues, cancellations or disputes, a written letter gives you an official paper trail.
Send mail to:
La Poste Mobile – Service Client
TSA 16759
95905 Cergy‑Pontoise Cedex 9 – France
Use registered mail with acknowledgement of receipt for complaints or billing challenges. Replies and legal notices are usually in French.
NEED A FRENCH PHONE PLAN?
Call an English-speaking Selectra advisor at +33 9 77 55 72 27 (Mon. to Fri. from 8 am to 9 pm and 9:30 am to 6:30 pm on Sat. and on Sun. 9 am to 5 pm) to help you sign up for a mobile phone plan.
NEED A FRENCH PHONE PLAN?
Call an English-speaking Selectra advisor at +33 9 77 55 72 27 (Mon. to Friday, from 8 am to 9 pm and 9:30 am to 6:30 pm on Saturdays and on Sundays 9 am to 5 pm) to help you sign up for a mobile phone plan.
NEED A FRENCH PHONE PLAN?
Call an English-speaking Selectra advisor at +33 9 77 55 72 27 . Our call-center is currently closed. Ask for a free callback to help you sign up for a mobile phone plan.
NEED A FRENCH PHONE PLAN?
Call an English-speaking Selectra advisor at +33 9 77 55 72 27 . Our call-center is currently closed. Ask for a free callback to help you sign up for a mobile phone plan.
Frequently Asked Questions
What is La Poste Mobile and which network does it use?
La Poste Mobile is the mobile and internet brand of the French postal group, using Bouygues Telecom's 4G/5G and Bbox network for its mobile plans and home internet offers.
How do I check my La Poste Mobile internet balance?
You can check your La Poste Mobile internet balance in your online "Espace Client", in the La Poste Mobile app (section "Conso"), or by using the short code 954 to receive your remaining data by SMS.
How do I check my La Poste Mobile number?
The quickest way is to call or text a contact so your number appears on their screen, or to look it up in your phone's settings and in the profile section of your La Poste Mobile online account or app.
Does La Poste Mobile work in the UK and abroad?
Yes, La Poste Mobile usually includes EU/EEA and DOM roaming (with the UK in Europe Zone 1) with a fair‑use data allowance; outside Europe, roaming is billed by zone and can be significantly more expensive.
How can I cancel a La Poste Mobile plan?
You usually cancel by sending a termination letter, ideally by registered mail, to La Poste Mobile customer service; the line is closed within about 10 days, and early‑exit fees may apply on 24‑month contracts.