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Compare French energy offers

Our English-speaking advisors will help you compare, subscribe and save on your electricity and gas plans at [email protected]. You can contact us also:


Compare French energy offers

Our English-speaking advisors will help you compare, subscribe and save on your electricity and gas plans.

How to File a Complaint About Your Energy Supply in France

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If you're experiencing some troubles with your energy supplier in France (EDF or Engie for example), here is what to do.

Step 1: Contact your supplier's customer service

The first step in solving your problem is to contact your energy supplier's customer service. Each energy provider in France has its own customer service, and here are their contact details (phone number, online contact forms and addresses).

Be aware that it may be hard to reach English-speaking advisors on the phone, and some customer service phone numbers may be paying numbers.


Customer Service Phone Number

Online form

Customer Service Address


09 69 32 15 15 (in French)
EDF English customer service number

Online form

Service Clients
TSA 20012
41975 Blois Cedex 09

GDF Suez Engie

09 69 324 324

Online form

Service Clients
TSA 42108
76934 Rouen Cedex 09

Total Direct Energie

09 70 80 69 69

Online form

Service Client 
TSA 21519
75901 Paris Cedex 15


09 70 820 320

Online form

Service Client
TSA 30207
35 507 Vitré Cedex

Most providers commit to answering your online request within two business days. By law, your customer service must have answered to your written request within two months.

Step 2: Contact your Supplier's Mediator

As EDF and Engie are big corporations, their customer service has several layers. If you are unsatisfied with their standard customer service response, you can contact EDF or Engie's Mediator. Keep in mind however that its power is only advisory: neither you nor the supplier are obliged to follow its recommendations.

Contacting EDF's Mediator

Mediateur d'EDF
TSA 50026
75804 Paris Cedex 8

Or you can contact EDF's mediator online.

Contacting Engie's Mediator

Mediateur Engie
TSA 34321
92099 La Défense Cedex 

Or you can contact Engie's mediator online.

Step 3: Contact the National Energy Mediator

If you are not satisfied by the customer service or the supplier's mediator answer, you can write to the Médiateur National de l'Energie. The Mediator is an independent public authority which informs the customer and helps resolving energy-related litigations. 

  • Contacting the National Energy Mediator
  • Through the SOLLEN online form
  • In writing:
    Médiateur national de l’énergie
    Libre réponse n° 59252
    75443 PARIS Cedex 09

Are you unsatisfied with your current energy provider in France? Have you thought about switching suppliers?