Subsidiary of the well-known oil major, TotalEnergies is the largest alternative supplier in France, with 5,5 million customers. Offering both electricity and gas for residential and business customers. For electricity, TotalEnergies is cheaper than the regulated tariff. Moreover, this provider is known to have an excellent customer service (elected customer service of the Year in 2023). To estimate its energy budget with TotalEnergies, the consumer can call an english-speaking Selectra advisor at the 09 87 67 37 93, or ask for a free callback.
TotalEnergies Electricity Offers
| Electricity supplier | Name of the electricity offer | Annual budget | Price of yearly meter standing charge | Price per kWh |
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*Prices € incl. VAT, udated daily. Annual budget calculated for consumption of 9500 kWh in Lille under the Base option (6 kVA).
TotalEnergies Gas Offers
About TotalEnergies
TotalEnergies was formed in 2019 when the energy providers Total Spring and Direct Energie came together following their fusion. The company sells gas and electricity contracts to businesses and residential customers alike. Today, Total Energies' customers benefit from the expertise of two major players in the energy sector in France, and their fusion has made this new energy provider the largest alternative energy supplier in France.
Somewhat like Free Mobile in the French telecommunications market, Total Energies has positioned itself based on its ability to offer some of the lowest energy prices on the French market. Low overhead costs and strategic procurement procedures have enabled it to guarantee prices that are lower than the regulated tariffs (Tarif Bleu).
Total Energies energy supply comes from a combination of its own generation production as well as procurement on the wholesale market. The company operates natural gas-fired power plants, as well as several hydroelectric generation facilities.
What happens for former Direct Energie clients?The creation of Total Direct Energie has no impact on the offers, tariffs and T&Cs for ex-Direct Energie customers. You don't have to do or change anything to your contract.
Switching to TotalEnergies
Switching energy providers is a very simple and quick process in France. It doesn't require you to inform your current provider, Total Direct Energie will take care of this for you. Your access to energy won't be interrupted or cut during the change, and there is no need to change your meter either. As is the law in france, the process to change energy providers is entirely free.
To subscribe with TotalEnergies, you can simply call Selectra's English-Speaking advisers at 09 87 67 37 93 directly, or ask for a free callback. An agent will help you and guide you through the process.
To make the change quick and efficient, make sure you gather the following documents before making the call:
- The latest bill from your former provider;
- A recent meter reading;
- Your billing details if you wish to opt for direct debit for your future bills with Total Direct Energie.
Total Energies does not have an English-speaking helplineIt is important to note that Total Direct Energie will not be able to provide you with assistance in English once you become their client. Keep this in mind if you don't feel comfortable with speaking French yet!
Open a TotalEnergies contract when moving home
Moving home?
Sign up to Total Energies. Call Selectra's English-speaking advisers. It's free.
The process of subscribing to a Total Energies offer is a little different if you are moving home in France, and account opening fees to put the meter in your name will apply (this fee is the same regardless of which energy company you choose to set up an energy account with).
Once the subscription is finalised, you may also require a technician appointment from Enedis / GRDF to come by your home to activate your meter (if your property does not possess a connected Linky smart meter). Total Direct Energie will serve as the intermediary between you and the relevant network company to set up an appointment.
Below are the set prices for this intervention, which are regulated and are the same regardless of the supplier you subscribe to.
The TotalEnergies Customer Service
Here are all the Total Energies contact channels to get in touch with the provider:
Contact TotalEnergies by telephone
Total Energies has developed a strong reputation for good customer service, with Direct Energie having won "Service Client de l'année" (Customer Service of the Year) for eight consecutive years. Find out how to contact the provider below.
New Customers
New customers wanting to subscribe to Total Energies can call 09 87 67 37 93 or get a free callback for the Selectra English-speaking customer service.
Existing Customers
Existing customers can call 09 70 80 69 69 to reach TotalEnergies customer service, available Monday through Saturday from 9 am to 7 pm.
Contact the TotalEnergies Headquarters
The phone number for Total Energies headquarters is 01 55 48 05 80. The address is:
Total Energies S.A
2 bis, rue Louis Armand
75015 PARIS
You can also check out this more extensive article about all the ways to contact the Total Energies customer service.
Switch to TotalEnergies
Estimate your savings with Selectra's English-speaking advisers. It's free!