Total Energies (ex-Total Direct Energie): Offers, Tariffs and Contacts

Formed in 2019 following the fusion of Direct Energie and Total Spring, Total Energies (ex-Total Direct Energie) is the largest alternative supplier in France, with already over 4 million customers. Offering both electricity and gas for residential and business customers, Total Direct Energie is the main competitor for historical suppliers EDF and Engie (GDF Suez). In addition, the Total Direct Energie tariff is one of the lowest on the market, promising large savings on your energy bill.

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Total Energies in 2021 In April 2021, the Total group announced that it had reached a historic milestone for Total Direct Energie with 5 million customers in France (professionals and individuals). It aims for a 15% market share by 2025, compared to 10% today.

About Total Energies

Total Direct Energie was formed in 2019 when the energy providers Total Spring and Direct Energie came together following their fusion. The company sells gas and electricity contracts to businesses and residential customers alike. Today, Total Energies' customers benefit from the expertise of two major players in the energy sector in France, and their fusion has made this new energy provider the largest alternative energy supplier in France.

Somewhat like Free Mobile in the French telecommunications market, Total Energies has positioned itself based on its ability to offer some of the lowest energy prices on the French market. Low overhead costs and strategic procurement procedures have enabled it to guarantee prices that are lower than the regulated tariffs (Tarif Bleu).

Total Energies energy supply comes from a combination of its own generation production as well as procurement on the wholesale market. The company operates natural gas-fired power plants, as well as several hydroelectric generation facilities.

What happens for former Direct Energie clients?The creation of Total Direct Energie has no impact on the offers, tariffs and T&Cs for ex-Direct Energie customers. You don't have to do or change anything to your contract.

Total Energies Offers

As is the case for all energy plans in France, Total Energies offers are sans engagement, meaning that customers can leave at any time without penalty.

Total Energies' offers are pegged to the regulated tariffs, offering guaranteed savings.

Last update: september 1, 2022

Tariffs for the Total Energies Green Offer

Total Energies offers green electricity via a certification of origin system ("Garanties d'Origine"). How this works is that the company buys electricity on the energy market, and simultaneously will invest in equivalent warranties of origin which are delivered to green producers.

Total Energies guarantees that all the certifications it purchases are of French origin and from hydroelectric, wind, and biomass sources. By doing so, the supplier is, as other green energy providers in France, striving to encourage and finance a more renewable energy consumption in the country.

Total Energies offers its clients a fixed tariff for its green electricity, along with comprehensive customer service.

Here is how much you will be paying for this offer, for electricity and gas.

Last update: september 1, 2022

And for gas:

Last update: september 1, 2022

Other Total Energies tariffs

Below are the different tariffs options for Total Energies alternative offers, for all meter powers and for both Base and Heures pleines / heures creuses options.

Tariffs for the Total Direct Energie Online Offer

Suspension of the Online Electricity and gas offers Since September 2021, Total Energies no longer sells the Online offer.

The Online offer gives you the biggest reduction of all the Total Energies offers. Here is how much you will be paying for this plan, for electricity and gas.

As for gas, the prices are as follows:

Tariffs for the Total Energies Classic Offer

Suspension of the classic electricity and gas offers Since September 2021, TotalEnergies no longer sells the classic offer.

The Classic offer guarantees you a discount compared to the regulated tariffs and comes with Customer service by phone. You also get a yearly appointment with an Energy expert, who will give you a summary of your annual consumption and share tips on how you can reduce your consumption to make savings.

Here is how much you will be paying for this offer, for electricity and gas.

As for gas tariffs, the Total Energies classic offer gas prices are as follows:

Subscribe to a Total Energies Offer

Think these offers could be right for you? If you want to start a Total Energies contract, here is how to proceed.

Switching to Total Energies

Switching energy providers is a very simple and quick process in France. It doesn't require you to inform your current provider, Total Direct Energie will take care of this for you. Your access to energy won't be interrupted or cut during the change, and there is no need to change your meter either. As is the law in france, the process to change energy providers is entirely free.

To subscribe with Total Energies, you can simply call Selectra's English-Speaking advisers at 09 87 67 37 93 directly, or ask for a free callback. An agent will help you and guide you through the process.

To make the change quick and efficient, make sure you gather the following documents before making the call:

• The latest bill from your former provider;
• A recent meter reading;
• Your billing details if you wish to opt for direct debit for your future bills with Total Direct Energie.

Total Energies does not have an English-speaking helplineIt is important to note that Total Direct Energie will not be able to provide you with assistance in English once you become their client. Keep this in mind if you don't feel comfortable with speaking French yet!

Open a Total Energies contract when moving home

The process to subscribing to a Total Energies offer is a little different if you are moving home in France, and account opening fees to put the meter in your name will apply (this fee is the same regardless of which energy company you choose to set up and energy account with).

Once the subscription is finalised you may also require a technician appointment from Enedis / GRDF to come by your home to activate your meter (if your property does not posses a connected Linky smart meter). Total Direct Energie will serve as the intermediary between you and the relevant network company in order to set up an appointment.

Below are the set prices for this intervention, which are regulated and are the same regardless of the supplier you subscribe to.

The Total Energies Customer Service

Here are all the Total Energies contact channels to get in touch with the provider:

Contact Total Energies by telephone

Total Energies has developed a strong reputation for good customer service, with Direct Energie having won "Service Client de l'année" (Customer Service of the Year) for eight consecutive years. Find out how to contact the provider below.

New Customers

New customers wanting to subscribe to Total Energies can call 09 87 67 37 93 or get a free callback for the Selectra English speaking customer service.

Existing Customers

Existing customers can call 09 70 80 69 69 to reach Total Energies customer service, available Monday through Saturday from 9 am to 7 pm.

Contact the Total Energies Headquarters

The phone number for Total Energies headquarters is 01 55 48 05 80. The address is:

You can also check out this more extensive article about all the ways to contact the Total Energies customer service.