How to contact Orange English Helpline?
Need to get in touch with the French Orange customer service? Whether you are searching for information about an Internet or a mobile phone plan, require technical assistance, or have a question about billing, find all the various ways to reach Orange here.
| Contact | How to contact Orange ? |
|---|---|
| French speaking Helpline (Mobile phones, Fixed telephone lines, Livebox, Internet, TV) | 📞3900 (free number) |
| English speaking Helpline (Mobile phones, fixed telephone lines, Livebox, Internet, TV) | 📞09 69 36 39 00 (free number) (+33 9 69 39 39 00 when dialled from abroad) |
| Via Espace client (Your Orange account online) | |
| Making a complaint to the after-sales service | 📞3900 and then, by mail |
| Notifying a move | Espace client (Your Orange account online) |
| Cancelling a contract | Espace client (Your Orange account online) |
| Signing up for a broadband plan |
Does Orange France have an English-speaking customer service?
Orange is the only telecommunications provider in France to have a dedicated English-speaking customer support helpline, available at 09 69 36 (+33 9 69 39 39 00 when dialled from abroad).
Orange's English-speaking online customer support is limited and tends to direct you to French-language pages. You may be able to find answers to some of your questions about Orange in English on their online forum, or you may be able to find someone who speaks English in an Orange boutique.
Insider Tip To reach English-speaking customer assistance for Orange, try sending them a message via social media, on either their Facebook page or X (ex- Twitter).
How to call Orange Customer Service?
What is Orange customer services free phone number?
Calling Orange customer service is free. Find below the phone numbers to get support about Orange :
- Orange French Helpline : 📞3900
- Orange English Helpline : 📞09 69 36 39 00 (+33 9 69 39 39 00 when dialled from abroad)
- English-speaking Selectra adviser : 09 77 55 72 27
Need a new French phone plan?Call an English-speaking Selectra adviser at 09 77 55 72 27 or ask for a free callback, to help you sign up for an Internet or mobile phone plan.
Announcement
When to Call Orange Customer Service
The best days to call Orange are Monday, Wednesday and Friday. Try to call early in the morning, or mid-afternoon in order to avoid being put on hold. Orange customer service receives the most calls at the beginning and end of the month.
Risk of time spent on hold | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
|---|---|---|---|---|---|---|
| Morning (8 am-12 pm) | Low | Medium | Low | Low | Low | Medium |
| Midday (12 pm-2 pm) | Low | Low | Low | Medium | Low | High |
| Afternoon (2 pm-6 pm) | Low | Low | Low | Low | Low | Low |
| Evening (6 pm-8 pm) | Low | Medium | Medium | Medium | Medium | High |
How to Reach Orange Customer Help from Abroad?
Try the Orange Online Assistance pages or online forums first for problems with your mobile phone or Internet connection.
If you need to reach customer service from abroad by telephone, dial +33 9 69 39 39 00 to reach English speaking customer assistance. Find more advice for reaching French customer service from abroad in our guide.Other Orange Customer Service Phone Numbers in France
Orange has several customer support numbers, each for a dedicated service (all in French). Unless otherwise stated, all numbers are free when dialled from an Orange fixed telephone line. Orange's regular customer service hours are Monday through Saturday, from 8 am to 8 pm.
| Customer Service | Phone Number |
|---|---|
Fixed telephone lines, Livebox, ADSL Internet, Optical Fiber | Customer service: 3900 (+33 9 69 39 39 00 from abroad) |
| Technical assistance: 3900 (+33 9 69 39 39 00 from abroad) | |
| Automated service (available 24/7): 3000 | |
Mobile phone | 3900 (+33 9 69 39 39 00 from abroad) |
| Automated service (available 24/7): 740 / 0800 100 740 | |
Professional/Business Accounts | Customer Service: 3901 (+33 9 69 36 39 01 from abroad) |
| Smart Pro Assistance: 706 / 0825 000 706 |
New Customer/Sign-Up
To sign up for an Orange mobile plan or an Internet plan from Orange, call 3900 (free when dialled from a fixed telephone line). Customer support is available in French Monday to Saturday, from 8 am to 8pm. For professionals, the number to call is 3901, with support available Monday to Saturday from 8 am to 7 pm.
If you have just arrived in France and need to set up your phone and Internet plans, you can also call our Selectra English-speaking advisors at 09 77 55 72 27. Our team will be able to help you choose the best offer for your needs and budget amongst a wide range of other, often more competitive French operators.
How can I contact Orange's English-speaking Customer Support Online?
The Orange Espace Client
If you are comfortable navigating written French, you may find Orange's online customer support a more efficient option than the telephone, as it avoids you being put on hold.
Existing customers can request assistance in their online personal space (Espace Client Orange). You will have received your online credentials (username, password) in the documents accompanying your subscription, though Orange can resend them by email or SMS if you have forgotten them.
The Orange Espace Client offers the following services:
- Information about your plan(s) (mes contrats), which includes information about your usage, billing (last bill date and amount), payment, and the possibility to change your contract
- Customer rewards (mes avantages)
- Technical assistance (urgences et dépannage)
- Your identifying information (mon compte)
Orange Email Address
You can send an email to Orange via your Espace Client Orange.
You can also live chat with an Orange advisor online from 8 am to 10 pm (from Monday to Saturday).
Find an Orange Boutique Near You in France
Orange operates hundreds of boutiques across France, so you should be able to find a physical location near you. You can find the address for the Orange shop in your city or town in this online directory (in French).
You can find assistance with the following in an Orange shop:
- Learning about and signing up for a mobile phone or Internet plan
- Buying a prepaid mobile phone
- Technical assistance for fixed telephone lines
- Questions about your existing mobile phone or Internet plan, such as questions about data usage, coverage, technical problems, etc
- Purchasing a new mobile phone
You can make an appointment with an advisor at Orange if you download the "Mes Boutiques" app, available for iOs or Android.
What is Orange's Postal Address?
We recommend calling Orange or submitting a customer service request online for timely responses to your questions and concerns. However, in some cases (e.g. a formal written complaint), sending a letter by post may be more appropriate.
| Orange Service Clients Mobile 33732 Bordeaux, Cedex 9 | Orange Service Clients Internet Orange TSA 10018 59878 LILLE Cedex 9 | Orange Service Clients La Fibre TSA 90017 59878 LILLE Cedex 9 |
If you are unable to resolve your complaint through Orange's regular customer service, you can send a letter to Orange's mediation service, called the Service National Consommateur Orange. The letter must be sent by registered post (lettre recommandée avec avis de réception) in order to be treated. Make sure to note whether the complaint concerns a fixed telephone, mobile phone or Internet service.
Service National Consommateurs Orange
- (specify "fixe", "internet" or "mobile")
33734 BORDEAUX
Cedex 9
Cancelling an Orange Internet or Mobile Phone Plan
Use our guides to cancelling an Internet plan or cancelling a mobile phone plan to find out more about cancelling a plan with Orange. In both cases, you will need to write a cancellation letter sent by registered post to Orange.
Useful French Phrases to Help You When Dealing With Orange Customer Service
| French Phrase | English Definition | French Phrase | English Definition |
|---|---|---|---|
| Service Client | Customer Service | Espace Client | Customer space |
| Consommation | Consumption/usage | Dépannage | Troubleshooting/repair |
| Facture/Facturation | Bill/Billing | Paiement | Payment |
| Souscription | Sign up | Résiliation | Cancellation |
| Lettre de résiliation | Cancellation letter | Lettre recommandée avec avis de reception | Letter sent by registered post |
Sign up for a phone plan in France!Interested in a phone or broadband plan like Orange's? Our Selectra English-speaking advisors can help you sign up for a plan with a French provider, for free. If possible, make sure you have a French IBAN and French phone number ready before the call.
+339 77 55 72 27 OR free callback Announcement