With Orange France, you can easily get your Internet plan using your foreign number (EU only) — no French SIM needed! Only available for subscriptions through Selectra.
Orange's English-speaking customer service number is +33 9 69 36 39 00 (Monday to Friday, 9am–5pm). 3900 (or +33 9 69 39 39 00 from abroad) is the general Orange customer service line in French, which handles most queries and may sometimes transfer you to an English-speaking advisor but is not an English helpline by design.
Free Selectra service
⭐️ Quick overview
📞 Main Orange English helpline number : +33 9 69 36 39 00 from abroad, or 09 69 36 39 00 from France
💬 Language: English
🕑 Hours: Monday through Friday, from 9am to 5pm
👉 If you're lost or cannot reach Orange, you can call Selectra's English advisors at +33 9 77 55 72 27 for help choosing a plan
Updated in february of 2026
Orange France English-speaking customer service
Orange is currently the only major French operator that officially provides an English-speaking customer service, available at +33 9 69 36 39 00. If you live in France and need an Orange English speaking helpline in France, this is the number to try first.
The Orange English-speaking helpline assists both mobile and Internet customers. While Orange's website is mostly in French, this dedicated service helps expats in France manage their accounts and technical issues in English.
💡 Problems with the Orange English helpline: what to expect and what to do
Many expats say the Orange English helpline starts with French-only menus and can be hard to reach outside business hours. To get help, call during weekday daytime, stay on the line through the French prompts, then ask if you can speak with an English-speaking advisor, or use the online chat/forum if the line is unavailable. Expats often share recent experiences with the Orange English helpline in online forums and Facebook groups; checking a recent thread can help set expectations (waiting times, language, etc.).
Free Selectra service
How to call the Orange English helpline (France & abroad)
What is the toll-free number for Orange English-speaking customer service?
If you need to contact Orange English-speaking customer service, you can call +33 9 69 36 39 00 (from abroad) or 09 69 36 39 00 (from within France). Every other number is in French.
Calls are charged at the local rate applied by your phone provider if you are calling from outside France.
Orange operates several customer service lines, most of which are French-speaking only. Unless specified otherwise, calls to Orange helplines are free from an Orange landline. English-speaking Orange customer service is generally available Monday to Friday, from 9am to 5pm.
Customer Service
Phone Number
Opening hours
English-speaking helpline
+33 9 69 36 39 00
Mon–Fri, from 9am to 5pm
Main French helpline
+33 9 69 39 39 00
Mon–Sat, from 8am to 8pm
Managing your broadband line
3000
Automated service 24/7
Managing your mobile line
740 from France 00 33 800 100 740 from abroad
Automated service 24/7
Pro/Business – Broadband
39 01 from France +33 9 69 36 39 01 from abroad
24/7 (breakdowns/technical assistance) Mon–Sat, 8 am to 7 pm (managing your professional offers)
Pro/Business – Mobile
706 from France +33 675 05 2000 from abroad
24/7 (breakdowns/technical assistance) Mon–Sat, 8 am to 7 pm (managing your professional offers)
Updated in february of 2026
💡 Is there an Orange customer service number 24/7?
Some Orange customer service numbers are available 24/7, but the real English helpline is not. Numbers like 3000 (automated fixed-line service) and certain Orange Pro technical hotlines offer 24/7 support, while the Orange English-speaking helpline (+33 9 69 36 39 00) is open Monday–Friday, from 9am to 5pm. Calls are usually free or charged at your operator's local rate.
Need a new French phone plan?Call an English-speaking Selectra advisor at +33 9 77 55 72 27 to help you sign up for an Internet or mobile phone plan. Announcement
When to call Orange customer service?
The best days to call Orange are Monday, Wednesday and Friday. Try to call early in the morning, or mid-afternoon in order to avoid being put on hold. Orange customer service receives the most calls at the beginning and end of the month.
Moment of the day
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Morning (8 am-12 pm)
Low
Medium
Low
Low
Low
Medium
Midday (12 pm-2 pm)
Low
Low
Low
Medium
Low
High
Afternoon (2 pm-6 pm)
Low
Low
Low
Low
Low
Low
Evening (6 pm-8 pm)
Low
Medium
Medium
Medium
Medium
High
How to call Orange to sign up for a new Internet or mobile plan
To sign up for an Orange mobile plan or an Internet plan from Orange, call 39 00 (free when dialled from an Orange landline). Customer support is available in French Monday to Saturday, from 8am to 8pm.
If you have just arrived in France and need to set up your phone and Internet plans, you can also call our Selectra English-speaking advisors at +33 9 77 55 72 27 . Our team will be able to help you choose an offer that fits your needs and budget amongst a wide range of other.
💼 Are you a professional? You can call 3901, with support available Monday to Saturday from 8 am to 7 pm.
🙌 Use your EU number with Orange via Selectra
Since July 1st, 2025, you can now use your European mobile number when ordering an Orange Box via Selectra.
Why it matters: Only through Selectra can you use your foreign (EU) number, not directly on Orange's website. That means you stay connected from day one, without waiting for a French number.
Contacting Orange France customer service in English online
Your Orange online account (Espace Client)
If you are comfortable navigating written French, you may find Orange's online customersupport a more efficient option than the telephone, as it avoids you being put on hold.
Existing customers can request assistance in their online personal space (Espace Client Orange). You will have received your online credentials (username, password) in the documents accompanying your subscription, though Orange can resend them by email or SMS if you have forgotten them.
The Orange Espace Client offers the following services:
Information about your plan(s) (mes contrats), which includes information about your usage, billing (last bill date and amount), payment, and the possibility to change your contract
Customer rewards (mes avantages)
Technical assistance (urgences et dépannage)
Your identifying information (mon compte)
🏪 Orange stores
Orange has more than 500 stores across France, so you can usually find one near you. If you prefer face to face support, visiting a shop can be easier than calling, and some advisors may speak English, especially in larger cities (although this is not guaranteed). You can find your nearest Orange store using the official online directory, and book an appointment in advance through the Orange & Moi app on iOs or Android.
Orange email address
Orange does not provide a direct public email address for general customer service enquiries. Instead, the main way to interact with Orange in writing is via the official online support interface or automated tools on their website and app.
From your Espace Client Orange or the Orange & Moi app, you can access:
a chatbot (Djingo) that answers many common questions in real time
a live chat option with an advisor when available (Monday to Saturday, 8am-8pm)
online contact forms tailored to your specific issue
💡 Insider tip
To reach English-speaking customer assistance for Orange, try sending them a message via social media, on either their Facebook page or X (ex- Twitter). Expats often find it easier to contact Orange customer service in English than to visit a store.
Orange France postal address for cancellations and complaints
If you need to file a formal written complaint with Orange, you can contact the appropriate customer service department by post, depending on your type of contract. While most requests, including cancellations, can now be handled online through your Espace Client or the Orange & Moi app, written letters may still be appropriate in the case of unresolved issues or formal escalation.
In your letter, clearly state whether your request concerns a fixed line, Internet, fibre or mobile offer. Include your customer number, full name, service address and a clear description of the issue to avoid delays. Postage must be paid at the current rate.
Type of Orange offer
Postal address
Fibre 🚀
Orange Service Clients La Fibre TSA 90017 59878 LILLE Cedex 9
ADSL 🔌
Orange Service Clients Internet Orange TSA 10018 59878 LILLE Cedex 9
Mobile 📱
Orange Service Clients Mobile 33732 Bordeaux Cedex 9
💡 Good to know
You do not need to send a cancellation letter to end your Orange contract. Most cancellations can be completed online in just a few steps through your Orange Espace Client or the Orange & Moi app.
NEED A FRENCH PHONE PLAN? Call an English-speaking Selectra advisor at +33 9 77 55 72 27 (Mon. to Fri. from 8 am to 9 pm and 9:30 am to 6:30 pm on Sat. and on Sun. 9 am to 5 pm) to help you sign up for a mobile phone plan.
Call an English-speaking Selectra advisor at +33 9 77 55 72 27 (Mon. to Friday, from 8 am to 9 pm and 9:30 am to 6:30 pm on Saturdays and on Sundays 9 am to 5 pm) to help you sign up for a mobile phone plan.
NEED A FRENCH PHONE PLAN? Call an English-speaking Selectra advisor at +33 9 77 55 72 27 . Our call-center is currently closed. Ask for a free callback to help you sign up for a mobile phone plan.
Call an English-speaking Selectra advisor at +33 9 77 55 72 27 . Our call-center is currently closed. Ask for a free callback to help you sign up for a mobile phone plan.
Frequently Asked Questions about Orange English Helpline
What is the Orange English helpline number in France?
Orange English-speaking customer service is 09 69 36 39 00 if you call from France, or +33 9 69 36 39 00 from abroad.
Is there a free Orange English-speaking customer service number?
Yes, the Orange English-speaking customer service number 09 69 36 39 00 is free from an Orange landline, but calls from a mobile or from abroad are charged at your operator’s standard rate.
Does Orange have a 24/7 English customer service number?
No, Orange does not have a 24/7 English customer service number. English-speaking support is only available Monday to Friday, from 9am to 5pm. 24/7 numbers are automated servers in French or reserved for professionnal customers.
How can I contact Orange online?
You can get help online directly through your Orange Espace Client (online account). From there, you can send a message, request assistance, or track your mobile and internet services. You can also visit the Orange Online Assistance pages or forums for quick troubleshooting.
How can I cancel my Orange internet or mobile contract?
You can cancel your Orange plan through your Espace Client or via the Orange & Moi app. For English-speaking assistance with cancellation, you can also contact Selectra's English helpline at +33 9 77 55 72 27 (free service) for help switching or cancelling your plan.
