How to contact Orange English Helpline?

New Customer/Sign-Up

To sign up for an Orange mobile plan or an Internet plan from Orange, call 3900 (free when dialled from a fixed telephone line). Customer support is available in French Monday to Saturday, from 8 am to 8pm. For professionals, the number to call is 3901, with support available Monday to Saturday from 8 am to 7 pm.

If you have just arrived in France and need to set up your phone and Internet plans, you can also call our Selectra English-speaking advisors at 09 77 55 72 27. Our team will be able to help you choose the best offer for your needs and budget amongst a wide range of other, often more competitive French operators.

How can I contact Orange's English-speaking Customer Support Online?

The Orange Espace Client

If you are comfortable navigating written French, you may find Orange's online customer support a more efficient option than the telephone, as it avoids you being put on hold.

Existing customers can request assistance in their online personal space (Espace Client Orange). You will have received your online credentials (username, password) in the documents accompanying your subscription, though Orange can resend them by email or SMS if you have forgotten them.

The Orange Espace Client offers the following services:

1. Information about your plan(s) (mes contrats), which includes information about your usage, billing (last bill date and amount), payment, and the possibility to change your contract
2. Customer rewards (mes avantages)
3. Technical assistance (urgences et dépannage)
4. Your identifying information (mon compte)

Orange Email Address

You can send an email to Orange via your Espace Client Orange.

You can also live chat with an Orange advisor online from 8 am to 10 pm (from Monday to Saturday).

Find an Orange Boutique Near You in France

Orange operates hundreds of boutiques across France, so you should be able to find a physical location near you. You can find the address for the Orange shop in your city or town in this online directory (in French).

You can find assistance with the following in an Orange shop:

• Learning about and signing up for a mobile phone or Internet plan
• Buying a prepaid mobile phone
• Technical assistance for fixed telephone lines
• Questions about your existing mobile phone or Internet plan, such as questions about data usage, coverage, technical problems, etc
• Purchasing a new mobile phone

You can make an appointment with an advisor at Orange if you download the "Mes Boutiques" app, available for iOs or Android.

What is Orange's Postal Address?

We recommend calling Orange or submitting a customer service request online for timely responses to your questions and concerns. However, in some cases (e.g. a formal written complaint), sending a letter by post may be more appropriate.

If you are unable to resolve your complaint through Orange's regular customer service, you can send a letter to Orange's mediation service, called the Service National Consommateur Orange. The letter must be sent by registered post (lettre recommandée avec avis de réception) in order to be treated. Make sure to note whether the complaint concerns a fixed telephone, mobile phone or Internet service.

Cancelling an Orange Internet or Mobile Phone Plan

Use our guides to cancelling an Internet plan or cancelling a mobile phone plan to find out more about cancelling a plan with Orange. In both cases, you will need to write a cancellation letter sent by registered post to Orange.

Cancellation letter template

Useful French Phrases to Help You When Dealing With Orange Customer Service