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Orange English Helpline: how to contact Orange customer service in France?
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Orange's English-speaking customer service number is +33 9 69 36 39 00 (Monday to Friday, 9am–5pm). 3900 (or +33 9 69 39 39 00 from abroad) is the general Orange customer service line in French, which handles most queries and may sometimes transfer you to an English-speaking advisor but is not an English helpline by design.
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⭐️ Quick overview
📞 Main Orange English helpline number : +33 9 69 36 39 00 from abroad, or 09 69 36 39 00 from France
💬 Language: English
🕑 Hours: Monday through Friday, from 9am. to 5pm
👉 If you're lost or cannot reach Orange, you can call Selectra's English advisors at +33 9 77 55 72 27 for help choosing a plan
Updated in january of 2026
Orange France English-speaking customer service
Orange is currently the only major French operator that officially provides an English-speaking customer service, available at +33 9 69 36 39 00. If you live in France and need an Orange English speaking helpline in France, this is the number to try first.
The Orange English-speaking helpline assists both mobile and Internet customers. While Orange's website is mostly in French, this dedicated service helps expats in France manage their accounts and technical issues in English.
💡 Problems with the Orange English helpline: what to expect and what to do
Many expats say the Orange English helpline starts with French-only menus and can be hard to reach outside business hours. To get help, call during weekday daytime, stay on the line through the French prompts, then ask if you can speak with an English-speaking advisor, or use the online chat/forum if the line is unavailable. Expats often share recent experiences with the Orange English helpline in online forums and Facebook groups; checking a recent thread can help set expectations (waiting times, language, etc.).
Sign up - Orange internet offers
Call Selectra's English-speaking advisers to help you subscribe. Free service.
Our call center is currently closed. Call us from Monday to Friday, from 8 am to 9 pm and 9:30 am to 6:30 pm on Saturdays and on Sundays 9 am to 5 pm. Free service.
How to call the Orange English helpline (France & abroad)
What is the toll-free number for Orange English-speaking customer service?
If you need to contact Orange English-speaking customer service, you can call +33 9 69 36 39 00 (from abroad) or 09 69 36 39 00 (from within France). Every other number is in French.
Calls are charged at the local rate applied by your phone provider if you are calling from outside France.
Orange operates several customer service lines, most of which are French-speaking only. Unless specified otherwise, calls to Orange helplines are free from an Orange landline. English-speaking Orange customer service is generally available Monday to Friday, from 9am to 5pm.
Customer Service
Phone Number
Opening hours
English-speaking helpline
+33 9 69 36 39 00
Mon–Fri, from 9am to 5pm
Main French helpline
+33 9 69 39 39 00
Mon–Sat, from 8am to 8pm
Managing your broadband line
3000
Automated service 24/7
Managing your mobile line
740 from France 00 33 800 100 740 from abroad
Automated service 24/7
Pro/Business – Broadband
39 01 from France +33 9 69 36 39 01 from abroad
24/7 (breakdowns/technical assistance) Mon–Sat, 8 am to 7 pm (managing your professional offers)
Pro/Business – Mobile
706 from France +33 675 05 2000 from abroad
24/7 (breakdowns/technical assistance) Mon–Sat, 8 am to 7 pm (managing your professional offers)
Updated in january of 2026
💡 Is there an Orange customer service number 24/7?
Some Orange customer service numbers are available 24/7, but the real English helpline is not. Numbers like 3000 (automated fixed-line service) and certain Orange Pro technical hotlines offer 24/7 support, while the Orange English-speaking helpline (+33 9 69 36 39 00) is open Monday–Friday, from 9am to 5pm. Calls are usually free or charged at your operator's local rate.
Need a new French phone plan?Call an English-speaking Selectra advisor at +33 9 77 55 72 27 to help you sign up for an Internet or mobile phone plan. Announcement
When to call Orange customer service?
The best days to call Orange are Monday, Wednesday and Friday. Try to call early in the morning, or mid-afternoon in order to avoid being put on hold. Orange customer service receives the most calls at the beginning and end of the month.
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Thursday
Friday
Saturday
Morning (8 am-12 pm)
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Low
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Midday (12 pm-2 pm)
Low
Low
Low
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Afternoon (2 pm-6 pm)
Low
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Evening (6 pm-8 pm)
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How to call Orange to sign up for a new Internet or mobile plan
To sign up for an Orange mobile plan or an Internet plan from Orange, call 39 00 (free when dialled from an Orange landline). Customer support is available in French Monday to Saturday, from 8am to 8pm.
If you have just arrived in France and need to set up your phone and Internet plans, you can also call our Selectra English-speaking advisors at +33 9 77 55 72 27 . Our team will be able to help you choose an offer that fits your needs and budget amongst a wide range of other.
💼 Are you a professional? You can call 3901, with support available Monday to Saturday from 8 am to 7 pm.
🙌 Use your EU number with Orange via Selectra
Since July 1st, 2025, you can now use your European mobile number when ordering an Orange Box via Selectra.
Why it matters: Only through Selectra can you use your foreign (EU) number, not directly on Orange's website. That means you stay connected from day one, without waiting for a French number.
Contacting Orange France customer service in English online
Your Orange online account (Espace Client)
If you are comfortable navigating written French, you may find Orange's online customersupport a more efficient option than the telephone, as it avoids you being put on hold.
Existing customers can request assistance in their online personal space (Espace Client Orange). You will have received your online credentials (username, password) in the documents accompanying your subscription, though Orange can resend them by email or SMS if you have forgotten them.
The Orange Espace Client offers the following services:
Information about your plan(s) (mes contrats), which includes information about your usage, billing (last bill date and amount), payment, and the possibility to change your contract
Customer rewards (mes avantages)
Technical assistance (urgences et dépannage)
Your identifying information (mon compte)
Orange email address
You can send an email to Orange via your Espace Client Orange.
You can also live chat with an Orange advisor online from 8 am to 10 pm (from Monday to Saturday).
💡 Insider tip
To reach English-speaking customer assistance for Orange, try sending them a message via social media, on either their Facebook page or X (ex- Twitter). Expats often find it easier to contact Orange customer service in English than to visit a store.
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Orange customer service addresses & stores in France
Orange operates hundreds of boutiques across France, so you should be able to find a physical location near you. You can find the address for the Orange shop in your city or town in this online directory (in French).
You can find assistance with the following in an Orange shop:
Questions about your existing mobile phone or Internet plan, such as questions about data usage, coverage, technical problems, etc
Purchasing a new mobile phone
You can make an appointment with an advisor at Orange if you download the "Mes Boutiques" app, available for iOs or Android.
What is Orange's Postal Address?
We recommend calling Orange or submitting a customer service request online for timely responses to your questions and concerns. However, in some cases (e.g. a formal written complaint), sending a letter by post may be more appropriate.
Orange Customer Service Addresses
Orange Service Clients Mobile 33732 Bordeaux, Cedex 9
Orange Service Clients Internet Orange TSA 10018 59878 LILLE Cedex 9
Orange Service Clients La Fibre TSA 90017 59878 LILLE Cedex 9
If you are unable to resolve your complaint through Orange's regular customer service, you can send a letter to Orange's mediation service, called the Service National Consommateur Orange. The letter must be sent by registered post (lettre recommandée avec avis de réception) in order to be treated. Make sure to note whether the complaint concerns a fixed telephone, mobile phone or Internet service.
Service National Consommateurs Orange - (specify "fixe", "internet" or "mobile") 33734 BORDEAUX Cedex 9
How to cancel your Orange Internet or mobile plan
Use our guides to cancelling an Internet plan or cancelling a mobile phone plan to find out more about cancelling a plan with Orange. In both cases, you will need to write a cancellation letter sent by registered post to Orange.
NEED A FRENCH PHONE PLAN? Call an English-speaking Selectra advisor at +33 9 77 55 72 27 (Mon. to Fri. from 8 am to 9 pm and 9:30 am to 6:30 pm on Sat. and on Sun. 9 am to 5 pm) to help you sign up for a mobile phone plan.
Call an English-speaking Selectra advisor at +33 9 77 55 72 27 (Mon. to Friday, from 8 am to 9 pm and 9:30 am to 6:30 pm on Saturdays and on Sundays 9 am to 5 pm) to help you sign up for a mobile phone plan.
NEED A FRENCH PHONE PLAN? Call an English-speaking Selectra advisor at +33 9 77 55 72 27 . Our call-center is currently closed. Ask for a free callback to help you sign up for a mobile phone plan.
Call an English-speaking Selectra advisor at +33 9 77 55 72 27 . Our call-center is currently closed. Ask for a free callback to help you sign up for a mobile phone plan.
What is the Orange English helpline number in France?
Orange English-speaking customer service is 09 69 36 39 00 if you call from France, or +33 9 69 36 39 00 from abroad.
Is there a free Orange English-speaking customer service number?
Yes, the Orange English-speaking customer service number 09 69 36 39 00 is free from an Orange landline, but calls from a mobile or from abroad are charged at your operator’s standard rate.
Does Orange have a 24/7 English customer service number?
No, Orange does not have a 24/7 English customer service number. English-speaking support is only available Monday to Friday, from 9am to 5pm. 24/7 numbers are automated servers in French or reserved for professionnal customers.
How can I contact Orange online?
You can get help online directly through your Orange Espace Client (online account). From there, you can send a message, request assistance, or track your mobile and internet services. You can also visit the Orange Online Assistance pages or forums for quick troubleshooting.
How can I cancel my Orange internet or mobile contract?
You can cancel your Orange plan through your Espace Client or by sending a registered cancellation letter to Orange. For English-speaking assistance with cancellation, you can also contact Selectra's English helpline at +33 9 77 55 72 27 (free service) for help switching or cancelling your plan.
