By In short
Orange customer service: all your options
Orange is the only major French telecom operator with a dedicated English-speaking helpline. Whether you need help with your broadband box, mobile plan, or billing, here are all the official ways to reach Orange customer service — including the exact number for English-speaking support.
Orange main number: +33 9 69 36 39 00 — Mon–Fri 9am–5pm · English-speaking dedicated line
Quick Reference
Orange France English-speaking customer service
Orange is currently the only major French operator that officially provides an English-speaking customer service, available at +33 9 69 36 39 00. If you live in France and need an Orange English speaking helpline, this is the number to try first.
The Orange English-speaking helpline assists both mobile and Internet customers. While Orange's website is mostly in French, this dedicated service helps expats in France manage their accounts and technical issues in English.
💡 Tip
Having trouble reaching the English line?
The Orange English helpline starts with French-only menus. Stay on the line through the prompts, then ask to speak with an English-speaking advisor. Calling on Monday, Wednesday or Friday mornings gives you the best chance of a short wait.
How to call the Orange English helpline (France & abroad)
What is the toll-free number for Orange English-speaking customer service?
If you need to contact Orange English-speaking customer service, you can call +33 9 69 36 39 00 (from abroad) or 09 69 36 39 00 (from within France). Every other number is in French.
Calls are charged at the local rate applied by your phone provider if you are calling from outside France.
Orange operates several customer service lines, most of which are French-speaking only. Unless specified otherwise, calls to Orange helplines are free from an Orange landline. English-speaking Orange customer service is generally available Monday to Friday, from 9am to 5pm.
| Customer Service | Phone Number | Opening hours |
|---|---|---|
| English-speaking helpline | +33 9 69 36 39 00 / 09 69 36 39 00 | Mon–Fri, 9am–5pm |
| Main French helpline | +33 9 69 39 39 00 / 3900 (free from Orange landline) | Mon–Sat, 8am–8pm |
| Broadband self-service (automated) | 3000 | 24/7 |
| Mobile self-service (automated) | 740 (France) / +33 800 100 740 (abroad) | 24/7 |
| Pro/Business – Broadband | 3901 (France) / +33 9 69 36 39 01 (abroad) | 24/7 technical · Mon–Sat 8am–7pm management |
| Pro/Business – Mobile | 706 (France) / +33 675 05 2000 (abroad) | 24/7 technical · Mon–Sat 8am–7pm management |
Updated April 2026
💡 Tip
Is there a 24/7 Orange customer service number?
Some Orange customer service numbers are available 24/7, but the real English helpline is not. Numbers like 3000 (automated fixed-line service) and certain Orange Pro technical hotlines offer 24/7 support, while the Orange English-speaking helpline (+33 9 69 36 39 00) is open Monday–Friday, from 9am to 5pm. Calls are usually free or charged at your operator's local rate.
Best time to call Orange customer service
To avoid being put on hold, try calling early in the morning or mid-afternoon. Orange receives the most calls at the beginning and end of the month. The best days to call are Monday, Wednesday and Friday.
| Time | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|
| Morning (8am–12pm) | Low | Medium | Low | Low | Low | Medium |
| Midday (12pm–2pm) | Low | Low | Low | Medium | Low | High |
| Afternoon (2pm–6pm) | Low | Low | Low | Low | Low | Low |
| Evening (6pm–8pm) | Low | Medium | Medium | Medium | Medium | High |
How to call Orange to sign up for a new Internet or mobile plan
To sign up for an Orange mobile plan or an Internet plan from Orange, call 39 00 (free when dialled from an Orange landline). Customer support is available in French Monday to Saturday, from 8am to 8pm.
If you have just arrived in France and need to set up your phone and Internet plans, you can also call our Selectra English-speaking advisors at +33 9 77 55 72 27 . Our team will be able to help you choose an offer that fits your needs and budget amongst a wide range of options.
💼 Are you a professional? You can call 3901, with support available Monday to Saturday from 8am to 7pm.
Contacting Orange France customer service online
If you are comfortable navigating written French, Orange's online customer support is often more efficient than calling, as it avoids being put on hold. Existing customers can request assistance through their Espace Client Orange, which provides access to all the services below.
- Bills and payment history (mes contrats / facturation) ;
- Live chat with an advisor via chatbot Djingo — available Mon–Sat 8am–8pm ;
- Technical assistance (urgences et dépannage) ;
- Plan and option changes ;
- Customer rewards (mes avantages) ;
- Personal account details (mon compte).
💡 Tip
Prefer social media?
Expats often find it easier to write to Orange in English on Facebook or X (@orange). Social media responses can be faster than waiting on the phone, especially outside business hours.
Orange stores in France
Orange has more than 500 stores across France, so you can usually find one near you. If you prefer face-to-face support, visiting a store can be easier than calling, and some advisors may speak English — especially in larger cities like Paris, Lyon, or Bordeaux. You can book an appointment via the Orange & Moi app on iOS or Android to avoid queuing.
Orange email address
Orange does not provide a direct public email address for general customer service enquiries. Instead, the main way to interact with Orange in writing is via the official online support interface or automated tools on their website and app.
From your Espace Client Orange or the Orange & Moi app, you can access:
- →a chatbot (Djingo) that answers many common questions in real time ;
- →a live chat option with an advisor when available (Monday to Saturday, 8am–8pm) ;
- →online contact forms tailored to your specific issue.
Orange postal addresses for cancellations & complaints
Most Orange cancellations can now be completed online via your Espace Client or the Orange & Moi app — no letter needed. For formal written complaints or if online options fail, use the address corresponding to your type of Orange contract below. Always use lettre recommandée avec avis de réception.
In your letter, clearly state whether your request concerns a fixed line, Internet, fibre or mobile offer. Include your customer number, full name, service address and a clear description of the issue to avoid delays.
| Type of Orange offer | Postal address |
|---|---|
| Fibre 🚀 | Orange Service Clients La Fibre — TSA 90017, 59878 LILLE Cedex 9 |
| ADSL 🔌 | Orange Service Clients Internet Orange — TSA 10018, 59878 LILLE Cedex 9 |
| Mobile 📱 | Orange Service Clients Mobile — 33732 Bordeaux Cedex 9 |
💡 Tip
Good to know
You do not need to send a cancellation letter to end your Orange contract. Most cancellations can be completed online in just a few steps through your Orange Espace Client or the Orange & Moi app.
How good is Orange customer service? ARCEP 2026 data
Here is how Orange rates on key service quality metrics, according to the latest ARCEP customer satisfaction survey (2026 edition). Orange consistently leads all four major operators on overall satisfaction and issue resolution.
| Criteria | Orange | Note |
|---|---|---|
| Overall satisfaction | 8.1 / 10 | Highest of all four major operators |
| Issue resolution rate | 92% | Best in the market |
| First appointment installation | 90% | Highest of the four operators |
| Technician intervention rate | 78% | Many customers self-install without a technician visit |
| Activation delay score | 10 / 10 |
Source: ARCEP — 2026 edition. ARCEP is France's independent telecommunications regulator.
A few things worth knowing before you call:
- →Overall satisfaction of 8.1/10 — the highest score of all four major operators. Orange consistently leads on customer satisfaction, which reflects both its premium positioning and investment in support quality.
- →Issue resolution rate of 92% is the best in the market. If you contact Orange customer service with a problem, the odds are very high it will be resolved in a single interaction.
- →First appointment installation at 90% — also the highest of the four operators, making Orange a particularly reliable choice if a smooth setup is a priority for you.
- →78% technician intervention rate — Orange has introduced a self-install system that allows many customers to activate their connection without a technician visit at all, which is often the preferred outcome.
Frequently asked questions
What is the Orange English helpline number in France? Show Close
Orange English-speaking customer service is 09 69 36 39 00 if you call from France, or +33 9 69 36 39 00 from abroad. It is available Monday to Friday, from 9am to 5pm.
Is the Orange English helpline free? Show Close
Yes, the Orange English-speaking customer service number 09 69 36 39 00 is free from an Orange landline, but calls from a mobile or from abroad are charged at your operator's standard rate.
Does Orange have a 24/7 English customer service number? Show Close
No, Orange does not have a 24/7 English customer service number. English-speaking support is only available Monday to Friday, from 9am to 5pm. 24/7 numbers are automated servers in French or reserved for professional customers.
How can I contact Orange online in English? Show Close
You can get help online directly through your Orange Espace Client (online account). From there, you can send a message, request assistance, or track your mobile and internet services. You can also visit the Orange Online Assistance pages or forums for quick troubleshooting.
How do I cancel my Orange contract? Show Close
You can cancel your Orange plan through your Espace Client or via the Orange & Moi app. For English-speaking assistance with cancellation, you can also contact Selectra's English helpline at +33 9 77 55 72 27 (free service) for help switching or cancelling your plan.
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Selectra is an authorised Orange partner. You can also use your EU mobile number when ordering via Selectra — not available directly on Orange's website.