The number for Orange English-speaking customer service is +33 9 69 39 39 00. From France, you can dial 09 69 39 39 00 (Monday to Saturday, 8 am–8 pm). Orange offers several customer service lines, but only this one provides assistance in English. According to Orange’s official website, calls are free from an Orange landline and charged at your operator’s rate from mobile or abroad.
| Reason for contacting Orange | How to reach Orange ? |
|---|---|
| English speaking Helpline |
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| French speaking Helpline |
|
| |
| Complaints (After-sales service) |
|
| Notify a Move (Change of Address) |
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| Cancel a Contract (Internet or Mobile) |
|
Orange is the only telecommunications provider in France to have a dedicated English-speaking customer support helpline, available at +33 9 69 39 39 00.
The Orange English-speaking helpline assists both mobile and Internet customers. While Orange’s website is mostly in French, this dedicated service helps expats in France manage their accounts and technical issues in English.
Orange's English-speaking customer support is comprehensive and efficient. While they may occasionally direct you to French-language pages, you can easily find answers to your questions about Orange in English on their online forum. Additionally, the staff at Orange boutiques are readily available to assist you in English.
Insider Tip To reach English-speaking customer assistance for Orange, try sending them a message via social media, on either their Facebook page or X (ex- Twitter). Expats often find it easier to contact Orange customer service in English than to visit a store.
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Our call center is currently closed. Call us from Monday to Friday, from 8 am to 9 pm and 9:30 am to 6:30 pm on Saturdays and on Sundays 9 am to 5 pm. Free service.
If you need to contact Orange English-speaking customer service, you can call +33 9 69 39 39 00 (from abroad) or 09 69 39 39 00 (from within France). Calls are charged at the international rate applied by your phone provider if you are calling from outside France.
Orange operates several customer service lines, most of which are French-speaking only. Unless specified otherwise, calls to Orange helplines are free from an Orange landline. Customer service is generally available Monday to Saturday, from 8 am to 8 pm.
💡 Tip: Before calling, check the Orange Online Assistance pages or community help forums: you might find a quick fix for your mobile or internet issue there.
| Customer Service | Phone Number | Opening hours |
|---|---|---|
| Customer service (Internet/mobile) | +33 9 69 39 39 00 | Mon–Sat, from 8 am to 8 pm |
| Managing your broadband line | 3000 | Automated service available 24/7 |
| Managing your mobile line | 740 or 00 33 800 100 740 from abroad | |
| Professional/Business Accounts Broadband | 39 01 or +33 9 69 36 39 01 from abroad | 24/7 (breakdowns/technical assistance) Mon–Sat, 8 am to 7 pm (all requests related to managing your professional offers) |
| Professional/Business Accounts Mobile | 706 or +33 675 05 2000 from abroad |
Updated on 20 october of 2025
Need a new French phone plan?Call an English-speaking Selectra advisor at +33 9 77 55 72 27 to help you sign up for an Internet or mobile phone plan.
Announcement
The best days to call Orange are Monday, Wednesday and Friday. Try to call early in the morning, or mid-afternoon in order to avoid being put on hold. Orange customer service receives the most calls at the beginning and end of the month.
| Moment of the day | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
|---|---|---|---|---|---|---|
| Morning (8 am-12 pm) | Low | Medium | Low | Low | Low | Medium |
| Midday (12 pm-2 pm) | Low | Low | Low | Medium | Low | High |
| Afternoon (2 pm-6 pm) | Low | Low | Low | Low | Low | Low |
| Evening (6 pm-8 pm) | Low | Medium | Medium | Medium | Medium | High |
To sign up for an Orange mobile plan or an Internet plan from Orange, call 39 00 (free when dialled from an Orange landline). Customer support is available in French Monday to Saturday, from 8 am to 8pm. For professionals, the number to call is 3901, with support available Monday to Saturday from 8 am to 7 pm.
If you have just arrived in France and need to set up your phone and Internet plans, you can also call our Selectra English-speaking advisors at +33 9 77 55 72 27 . Our team will be able to help you choose an offer that fits your needs and budget amongst a wide range of other.
If you are comfortable navigating written French, you may find Orange's online customer support a more efficient option than the telephone, as it avoids you being put on hold.
Existing customers can request assistance in their online personal space (Espace Client Orange). You will have received your online credentials (username, password) in the documents accompanying your subscription, though Orange can resend them by email or SMS if you have forgotten them.
The Orange Espace Client offers the following services:
You can send an email to Orange via your Espace Client Orange.
You can also live chat with an Orange advisor online from 8 am to 10 pm (from Monday to Saturday).
Orange operates hundreds of boutiques across France, so you should be able to find a physical location near you. You can find the address for the Orange shop in your city or town in this online directory (in French).
You can find assistance with the following in an Orange shop:
You can make an appointment with an advisor at Orange if you download the "Mes Boutiques" app, available for iOs or Android.
We recommend calling Orange or submitting a customer service request online for timely responses to your questions and concerns. However, in some cases (e.g. a formal written complaint), sending a letter by post may be more appropriate.
| Orange Service Clients Mobile 33732 Bordeaux, Cedex 9 | Orange Service Clients Internet Orange TSA 10018 59878 LILLE Cedex 9 | Orange Service Clients La Fibre TSA 90017 59878 LILLE Cedex 9 |
If you are unable to resolve your complaint through Orange's regular customer service, you can send a letter to Orange's mediation service, called the Service National Consommateur Orange. The letter must be sent by registered post (lettre recommandée avec avis de réception) in order to be treated. Make sure to note whether the complaint concerns a fixed telephone, mobile phone or Internet service.
Service National Consommateurs Orange
- (specify "fixe", "internet" or "mobile")
33734 BORDEAUX
Cedex 9
Use our guides to cancelling an Internet plan or cancelling a mobile phone plan to find out more about cancelling a plan with Orange. In both cases, you will need to write a cancellation letter sent by registered post to Orange.
| French Phrase | English Definition | French Phrase | English Definition |
|---|---|---|---|
| Service Client | Customer Service | Espace Client | Customer space |
| Consommation | Consumption/usage | Dépannage | Troubleshooting/repair |
| Facture/Facturation | Bill/Billing | Paiement | Payment |
| Souscription | Sign up | Résiliation | Cancellation |
| Lettre de résiliation | Cancellation letter | Lettre recommandée avec avis de reception | Letter sent by registered post |
NEED A FRENCH PHONE PLAN?
Call an English-speaking Selectra advisor at +33 9 77 55 72 27 (Mon. to Fri. from 8 am to 9 pm and 9:30 am to 6:30 pm on Sat. and on Sun. 9 am to 5 pm) to help you sign up for a mobile phone plan.
NEED A FRENCH PHONE PLAN?
Call an English-speaking Selectra advisor at +33 9 77 55 72 27 (Mon. to Friday, from 8 am to 9 pm and 9:30 am to 6:30 pm on Saturdays and on Sundays 9 am to 5 pm) to help you sign up for a mobile phone plan.
NEED A FRENCH PHONE PLAN?
Call an English-speaking Selectra advisor at +33 9 77 55 72 27 . Our call-center is currently closed. Ask for a free callback to help you sign up for a mobile phone plan.
NEED A FRENCH PHONE PLAN?
Call an English-speaking Selectra advisor at +33 9 77 55 72 27 . Our call-center is currently closed. Ask for a free callback to help you sign up for a mobile phone plan.
What is the number for Orange English-speaking customer service?
You can reach the Orange English-speaking customer service by calling 09 69 39 39 00 from France, or +33 9 69 39 39 00 from abroad. Calls from outside France are charged at the international rate applied by your local provider.
Is the Orange English helpline free to call?
Calls to Orange customer service numbers are generally free when made from an Orange landline. If you call from a mobile or from abroad, charges may apply depending on your carrier's rates.
What are Orange customer service opening hours?
Orange customer service is available Monday to Saturday, from 8 am to 8 pm (French time). The helpline is closed on Sundays and public holidays in France.
How can I contact Orange online?
You can get help directly through your Orange Espace Client (online account). From there, you can send a message, request assistance, or track your mobile and internet services. You can also visit the Orange Online Assistance pages or forums for quick troubleshooting.
How can I cancel my Orange internet or mobile contract?
You can cancel your Orange plan through your Espace Client or by sending a registered cancellation letter to Orange. For English-speaking assistance with cancellation, you can also contact Selectra’s English helpline at +33 9 77 55 72 27 (free service) for help switching or cancelling your plan.