By Report a power cut in France
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Current power outages in France
Outage clusters reported across France, updated every 5 minutes from user submissions.
No active power outages reported in France right now. If you're experiencing a cut, be the first to report it.
What to do during a power cut
Check your fuse box
Check your circuit breaker (disjoncteur) and fuses. If your Linky meter shows PUISS DEPASSEE, hold the + button for 2 seconds to reset it. If only your home is affected, a tripped breaker is likely the cause.
Individual or collective outage?
Check whether your neighbours are also affected. A collective outage (panne sur le réseau) is Enedis's responsibility. An individual cut may be your installation, an unpaid bill, or a missing electricity account after moving home.
Call Enedis
Dial 09 726 750 + your department's 2-digit code (e.g. 09 726 750 75 for Paris; 09 726 750 69 for Lyon; 09 726 750 13 for Marseille). Available 24/7. You can also check live outage status at enedis.fr/panne-et-interruption.
Types of power cuts in France
Accidental outage (coupure accidentelle)
Unplanned — variable duration
Caused by storms, lightning strikes, snow, network equipment failure, road accidents involving power lines, or grid overload.
- Storm Nils (Feb. 2025): 450,000 homes cut simultaneously ;
- Duration: minutes to several days in severe cases ;
- Compensation applies after 5 consecutive hours.
Planned outage (coupure planifiée)
Scheduled maintenance by Enedis
Scheduled for network maintenance or modernisation. Enedis notifies affected households in advance by letter or posted notice.
- Minimum 5 working days' advance notice required ;
- Usually daytime hours (8am–5pm) ;
- Check upcoming cuts at enedis.fr/panne-et-interruption.
Compensation after a prolonged power cut
When an outage exceeds 5 consecutive hours, French regulations entitle you to automatic compensation credited directly to your electricity bill — no claim needed from your side.
| Meter type | Rate | Calculated per | Cap |
|---|---|---|---|
| Residential (≤ 36 kVA) | €2 excl. tax / kVA | 5-hour tranche | 8 days 8 hours |
| Professional (> 36 kVA) | €3.50 excl. tax / kVA | 5-hour tranche | 8 days 8 hours |
Example: A 6 kVA residential meter cut for 10 hours = 2 tranches × €2 × 6 kVA = €24 excl. tax credited to your next bill. Enedis applies this automatically — no paperwork required.
Safety tips during a power cut
Stay away from downed wires
Keep at least 10 metres from any fallen power line. Call 18 (fire brigade) or 112 (European emergency) immediately.
No generators indoors
Petrol and gas generators produce carbon monoxide — a silent killer. Use them outdoors only, well away from windows and doors.
Fridge and freezer
Keep doors closed. A fridge holds temperature for 4–6 hours; a full freezer for up to 48 hours.
Use torches, not candles
Candles are a fire hazard — especially near a possible gas leak. Keep a battery torch and spare batteries at home.
Unplug sensitive appliances
Disconnect computers, TVs and kitchen appliances before power returns. Voltage surges at restoration can damage electronics.
Save your phone battery
Switch to airplane mode between calls, close background apps and dim the screen. Keep a portable charger ready in winter.
Who to contact: Enedis or your supplier?
In France, the electricity grid is separate from electricity supply. Enedis owns and operates the physical network of cables and meters; your supplier (EDF, TotalEnergies, Engie, etc.) sells you the electricity and handles billing. For a network power cut, always contact Enedis — your supplier cannot fix a grid fault.
Enedis — grid & faults
- Role: distribution grid operator for 95% of France ;
- Phone: 09 726 750 XX (XX = your department, 24/7) ;
- Online: enedis.fr/panne-et-interruption ;
- Handles: network faults, meter checks, new connections, Linky.
Your supplier — contract & billing
- Role: sells electricity and manages your account ;
- Contact if: cut for unpaid bill, or you need a new contract ;
- Winter truce: 1 Nov – 31 Mar — no disconnections for unpaid bills ;
- Note: switching supplier has no effect on grid service quality.
Other reasons your electricity may have been cut
You've just moved into a new home
If you recently moved to a new address in France, power may have been cut if you haven't opened an electricity account in your name. Without an active contract, Enedis eventually disconnects the supply.
Call Selectra on +33 9 87 67 37 93 — our English-speaking advisors will find you a supplier and arrange the reconnection, free service. Once a supplier places the order with Enedis, the following timescales apply:
| Connection option | Delay | Fee (incl. tax) |
|---|---|---|
| Standard | 5 working days | €32.40 |
| Express | 2 working days | €32.40 + €43.76 |
| Urgent | Same day (request before 9pm) | €32.40 + €60.58 |
Electricity cut for an unpaid bill
Suppliers must follow a strict legal procedure before cutting power for non-payment:
- Two weeks after the payment deadline: first warning letter ;
- If still unpaid: second letter with 20 days' notice before disconnection ;
- Winter truce (1 Nov – 31 Mar): full cuts prohibited; supplier may reduce capacity to 3 kVA minimum.
To restore your electricity, pay the outstanding balance plus the Enedis reconnection fee (€51.88) charged via your supplier. Contact your supplier to arrange reconnection once settled.
Frequently asked questions
Call 09 726 750 followed by your department's 2-digit code — e.g. 75 for Paris (09 726 750 75), 69 for Lyon, 13 for Marseille. Available 24/7. You can also report and track outages at enedis.fr/panne-et-interruption.
Yes. Any outage exceeding 5 consecutive hours triggers automatic compensation: €2 excl. tax per kVA per 5-hour tranche for residential meters (≤ 36 kVA). The credit appears on your next electricity bill — no action needed.
No. The trêve hivernale (winter truce), from 1 November to 31 March, prohibits full disconnections for unpaid bills. Your supplier may, however, reduce your supply to a minimum of 3 kVA.
This means you exceeded your contracted power capacity (puissance souscrite). To reset: hold the + button for 2 seconds. If it keeps happening, consider increasing your subscribed power by contacting your supplier.
No. Enedis serves all suppliers equally as a regulated monopoly. Your grid service quality — including outage response times — is identical regardless of which supplier you are on. Switching to a cheaper or greener tariff has no impact on power reliability.