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Total Direct Energie Customer Service in France

total direct energie

Created in 2019 following the fusion of Direct Energie and Total Spring, Total Direct Energie is one of the main alternative energy providers in France, with over 4 millions clients nationwide. Find all the ways you can use to reach Total Direct Energie in the following article.

Total Direct Energie English-Speaking Customer Service

First off, you may want to note that Total Direct Energie does not offer English-speaking customer service at the time of writing, which may prove to be an issue if you ever encounter an issue and need to get in touch with one of their advisors but aren't yet confident with talking in French over the phone.

However, new customers can call Selectra's English-speaking customer service line at 09 87 67 37 93 or ask for a free callback (Monday to Friday from 8.30 am to 8 pm, Saturdays from 9.30 am to 6 pm) to find out more about Total Direct Energie and other French providers' offers, and sign up for a plan or open a gas account or electricity account in France.

How to contact the Total Direct Energie Customer Service

If you are comfortable speaking French and wish to contact Total Direct Energie, below are all the ways to get in touch with the energy provider in France.

Contact Total Direct Energie by phone

Total Direct Energie customers can reach the service client (customer service) at 09 77 40 50 60 (Monday through Saturday from 9 am to 7 pm) for answers to questions about their bills or about their plan.

Make sure to have your customer number (numéro de client) with you when you call.

Note that if your question concerns making payments, there is a dedicated number for that: 09 70 85 65 45 (non-surtaxed number).  If your query regards a gas issue, such as a gas emergency, you should call GRDF directly at 0 800 47 33 33, whereas if you have an electricity issue, such as a power cut, then you should get in touch with ENEDIS, the number depending on where you live.

When to call Total Direct Energie Service Client

In order to avoid longer waiting periods and being put on hold, we recommend that you ring Total Direct outside of the peak hours, which are shown below.

Total Direct Energie Customer Service: likelihood of being put on hold
Time of day Monday Tuesday Wednesday Thursday Friday Saturday
Morning (9 am - 12:30 pm) Medium Medium Low Medium
Midday (12:30 pm - 2 pm) Low Low
Afternoon (2 pm - 6 pm) Medium
Evening (6 pm - 7 pm) Low

Contact Total Direct Energie by email

You can alternatively send an email via the Total Direct Energie online form, or via the supplier's app which is available for iOs and Android.

Contact Total Direct Energie via social media

Finally, you may get in touch with Total Direct Energie advisors on the supplier's social media platforms Facebook, Messenger and Twitter. You should get a rapid response on weekdays between 9 am and 6 pm.

Total Direct Energie Postal Adresses

If you would rather write to Total Direct Energie, here are the addresses to send your letter to.

Write to Total Direct Energie Customer Service

To write to the provider, if you wish to cancel your contract for instance, address your letter to:

Total Direct Energie Service Client
TSA 21519
75901 Paris CEDEX 15

Total Direct Energie Headquarters

Total Direct Energie's headquarters are located at

2 bis rue Louis Armand,
75015 Paris

 

More about the Total Direct Energie Customer Service

Total Direct Energie has a strong reputation for customer service thanks to the former Direct Energie, which won "Customer Service of the Year" for eight consecutive years. This prize is organized by Viséo Conseil, and results are announced every October. 215 mystery customers test various aspects of Direct Energie customer service, including telephone, email, social media, and the Direct Energie website. Criteria included waiting time, timeliness of responses, and response quality, among others.