What to Do If You Smell Gas

Emergency numbers to call

If you smell gas or suspect a gas leak, call the GRDF emergency line immediately — it is available 24/7 and free from a fixed line. You can also contact the fire brigade or the European emergency number from a mobile phone.

GRDF Gas Safety & Assistance — 24/7
0 800 47 33 33
Free from a French landline · available 24/7

Call immediately if you smell gas, suspect a leak, or notice any unusual behaviour from a gas appliance. Do not hang up until you are outside the building.

Call GRDF emergency line
Other emergency services
18 · 112
Fire brigade: 18 · European emergency: 112

18 — French fire brigade (pompiers). Call from any phone.
112 — European emergency number. Works from any mobile phone and can provide assistance in English. Free from any network.

Save these numbers in your phone and keep them displayed somewhere visible at home (e.g. on the fridge) so you can act quickly in a critical situation.

Precautionary steps to take immediately

If you suspect a gas emergency, act quickly and in the following order:

1
Open all doors and windows
Ventilate the area where the odour is coming from as quickly as possible. This reduces the concentration of gas in the air and lowers the risk of ignition.
2
Shut the gas supply tap
Turn off the gas supply at the meter or at the appliance valve if the meter is inaccessible. This cuts the source of the leak.
3
Do not use any electrical devices
Do not switch lights on or off, use a lift, plug in or unplug any device, or use your phone inside the building. Any spark — even from a light switch — can ignite gas. Use your phone only once you are outside and away from the incident.
4
Do not smoke or light a match
Any open flame is an ignition source. Avoid smoking, lighting candles, or using a lighter or matches until emergency services have confirmed the area is safe.
5
Leave the premises immediately
Evacuate the building as quickly as possible, encouraging all occupants (including neighbours in shared buildings) to do the same. Do not stop to collect belongings.
6
Call the emergency services from outside
Once outside and at a safe distance, call GRDF on 0 800 47 33 33 or the fire brigade on 18. Describe your address and the situation clearly.
7
Warn your neighbours
If you live in a flat or close to neighbouring properties, alert them to the hazard so they can also evacuate. A gas leak in one apartment can put an entire building at risk.
8
Wait outside for the emergency services
Do not re-enter the building under any circumstances until emergency services have inspected the property and declared it safe.

Physical Symptoms to Look Out For

Emergency siren

Mains gas is naturally odourless but is artificially scented to make it detectable. The first warning sign will be the characteristic smell of gas. However, other physical symptoms of gas exposure may be present, including:

  • Feeling dizzy or lightheaded ;
  • Nausea ;
  • Headaches ;
  • Vomiting ;
  • Stomach pain ;
  • Shortness of breath or difficulty breathing.

If you or anyone in your home is experiencing these symptoms, seek immediate medical assistance. Exposure to carbon monoxide is a serious medical emergency that can lead to brain damage, vision loss, heart disease, or harm to unborn babies. Do not delay.

What Causes a Gas Leak?

A gas leak can have several causes, but is most commonly linked to faulty pipework, a defective appliance, or an appliance that has not been properly installed or maintained. This is why it is essential to have all gas appliances — cookers, boilers, gas fires — installed and serviced by a certified professional, and to carry out mandatory annual boiler maintenance.

Preventing a Gas Leak in Your Home

Install a carbon monoxide detector

A carbon monoxide detector is the first line of defence against gas-related accidents at home. Have it fitted near your boiler by a certified professional, and test the batteries regularly. Carbon monoxide is colourless and odourless — without a detector, exposure can go unnoticed until symptoms are severe.

Check gas appliances regularly

Gas appliances at home

Look out for the following warning signs that a gas appliance may be faulty:

  • The flame colour: it should always be blue — an orange or yellow flame signals incomplete combustion and potential carbon monoxide production ;
  • The pilot light: it should remain on constantly and not keep going out ;
  • Black or brown patches on or around the appliance (indicating soot) ;
  • A smell of must or soot near the device ;
  • Excessive condensation on nearby windows.

Have all gas appliances serviced once a year by a certified professional to ensure the safety of your household. If you ever suspect an appliance is not working correctly, stop using it immediately and arrange for a professional inspection.

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