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EDF English Speaking Number and More: The Ultimate Guide to Contacting EDF

EDF - sign up and more information Call 09 87 67 37 93 or ask for a free callback, Monday through Friday from 8:30 am to 8 pm & Saturday from 9:30 am to 6 pm, to speak to an English-speaking customer service agent and open an energy account on the EDRF / Enedis in your name.

EDF logo

Reporting an Outage?Call Enedis (formerly ERDF) at 09 726 750 + your department's code (e.g. Lyon: 09 726 750 69)

EDF English-Speaking Customer Service Helpline

Did You Know?While EDF is the largest electricity supplier in France, alternate energy suppliers offer rates that area guaranteed to be cheaper than EDF regulated tariffs. Call Selectra's English speaking customer service helpline at 09 87 67 37 93, or ask for a free callback to open an account with the cheapest energy supplier based on your consumption profile.

The English-speaking customer service number for EDF is 09 69 36 63 83 when calling from within France, and +339 69 36 63 83 when calling from abroad. This number will be free of charge if you call from a landline in France, but may be subject to operator charges if dialed from a mobile phone or from abroad.

To reach an English speaking EDF customer service representative, press 1 for technical support, or press 2 for commercial support (to open an account, invoices, billing queries, line activation, changing personal details, etc).

When to call EDF Customer Service and avoid long waiting times

Use this guide for next time you need to call EDF. The best times to call are midday (during the lunch break), or at the end of the week. Try to avoid calling EDF in the morning and especially on Monday, as these are when you're most likely to be put on hold.

Risk of being put on hold Monday Tuesday Wednesday Thursday Friday Saturday
Morning (8:00 a.m. to 12:30 p.m.) Very high Medium Medium Medium Low Medium
Midday (12:30 p.m.- 2:00 p.m.) Medium Low Low Low Low Low
Afternoon (2:00 p.m. to 6:00 p.m.) Very high Medium Medium Medium Low Low
Evening (6:00 p.m. to 9:00 p.m.) Medium Low Low Low Low Low

French Customer Service Phone Number

EDF's main customer service number for residential customers is 09 69 32 15 15. Customer service is available on this number Monday through Saturday, from 8:00 a.m. to 9:00 p.m. You can use this number to sign up for an EDF account, close your account, file a complaint, or for any other questions related to your electricity bill. This number is free when dialed from a French landline.

EDF Automated Number

If you want to pay your bill over the phone, or to register a meter reading, you can avoid waiting to speak to an EDF customer service representative by calling EDF's automated number, at 0 800 123 333. This number is free to call, and available 24/24 (24/7).

EDF Postal Addresses

EDF Mailing Addresses for Residential Customers
Service Address
EDF Customer Service
EDF Service Clients
TSA 20012
41975 BLOIS Cedex 9
EDF Complaints
EDF Service Consommateurs
TSA 20012
41975 BLOIS CEDEX 9
EDF Mediator
Médiateur national de l'énergie
Libre réponse N°59252
75443 PARIS CEDEX

 

Contact EDF Headquarters

edf headquarters

The phone number to reach EDF Headquarters is 01 40 42 22 22. The number to dial when calling from abroad is 00339 69 39 44 15. EDF's Headquarters address is:

Electricité de France EDF
22-30 avenue de Wagram
75008 PARIS

EDF Online: Espace Client

EDF&MOI

You may be able to find answers to your questions/concerns online on the EDF website. At the time of writing, however, EDF does not have English-language customer service available online. We recommend calling EDF's English-speaking customer service line, or trying your local EDF agency to find someone at EDF who speaks English if this is a concern for you. You can find out more about what EDF French customers have to say about the provider's services in these EDF reviews.

EDF has also created an app, called EDF&MOI that you can download for free on your smartphone or tablet. This app is in French only.

EDF Business Phone Numbers

Small businesses can call EDF Pro at 0810 333 776. This is a French-speaking customer service number, but it is free when dialed from a landline in France. Note that certain mobile operators may charge calls to this number. This number is available Monday through Friday, from 8:30 a.m. to 6:00 p.m.

Large businesses that are with EDF Entreprises can call the national number at 3022, or find local phone number for their region (see below).

EDF Entreprises Phone Numbers
Region Small businesses Property management firms Companies with multiple buildings
or sites connected to high-tension power
Nord Ouest 0 810 333 668 0 811 333 66 8 0 820 144 004
Grand Ouest 0 810 333 683 0 811 333 683 0 820 144 005
Ile de France 0 810 333 433 0 811 333 433 0 820 144 002
Est 0 810 333 378 0 811 333 378 0 820 144 000
Grand Centre 0 810 333 432 0 811 333 432 0 820 144 001
Sud Ouest 0 810 333 786 0 811 333 786 0 820 144 007
Rhône-Alpes Auvergne 0 810 333 722 0 811 333 722 0 820 144 006
Méditerranée 0 810 333 633 0 811 333 633 0 820 144 003

EDF Business Postal Addresses

Business customers should address the EDF customer service point corresponding to their region, or send mail to the EDF Service client Professionnels at EDF Pro, TSA 10250 94962 CRETEIL CEDEX 9.

EDF Agencies

EDF operates 112 agencies throughout France. Find the EDF boutique nearest to you in our EDF agency directory.

EDF Customer Boutiques in Paris
Department Address Hours
75-Paris 74 avenue d'Italie
75013 Paris
Monday to Friday 9:30 a.m. - 12:30 p.m. and 2:00 p.m. -6:30
31 avenue de l'Opéra
75002 Paris
Monday to Friday 9:30 a.m. -6:00 p.m.
81-85 rue d'Avron
75020 Paris
Monday to Friday 9:30 a.m. - 12:30 p.m. and 2:00 p.m. -6:30 p.m.

Find a full list of EDF boutiques throughout France.

EDF Regional Delegations

EDF regional deal with regional policy and internal concerns (such as staff management). Contact EDF over the phone, online, via post, or in an EDF agency for customer service concerns.

EDF Délégations Régionales in France
Delegation
Department
Address
Délégation Alsace 67, 68 32, allée de la Robertsau
67083 Strasbourg Cedex
Délégation Aquitaine 24, 33, 40, 47, 64 Domaine de Savignac, 83 bd Pierre 1er
33492 Le Bouscat Cedex
Délégation Auvergne 03, 15, 43, 63 34, bd Aristide Briand
63058 Clermont-Ferrand Cedex 01
Délégation Bourgogne 21, 58, 71, 89 4, rue Louis Néel-BP 87981
21079 Dijon
Délégation Bretagne 22, 29, 35, 56 7, rue Maillard de la Gournerie-TSA 43935
35039 Rennes Cedex
Délégation Centre 18, 28, 36, 37, 41, 45 31, avenue de Paris
45057 Orléans Cedex
Délégation Corse 2A, 2B 2, avenue de l'impératrice Eugénie-BP 406
20174 Ajaccio Cedex
Délégation Franche-Comté 25, 39, 70, 90 Immeuble le Pulsar, 4 chemin de l'Ermitage
25042 Besançon Cedex 03
Délégation Languedoc-Roussillon 11, 30, 34, 48, 66 20, avenue Frédéric Mistral
34965 Montpellier Cedex 02
Délégation Limousin 19, 23, 87 13, rue Louis Armand-BP 29224
87222 Feytiat
Délégation Lorraine 54, 55, 57, 58 21, rue de la Croix d'Auyot-BP 3406
54015 Nancy Cedex
Délégation Midi-Pyrénées 09, 12, 31, 32, 46, 65, 81, 82 5, rue Claude-Marie Perroud-TSA 50040
31096 Toulouse Cedex 01
Délégation Nord Pas de Calais 59, 62 174, avenue de la République-BP 140
54015 Nancy Cedex
Délégation Normandie 14, 50, 61 21, avenue de Cambridge - BP 10020
14101 Hérouville Saint Clair Cedex
Délégation PACA 04, 05, 06, 13, 83, 84 470, avenue du Prado-BP 177
13268 Marseille Cedex 08
Délégation Pays de la Loire 44, 49, 53, 72, 85 2, place Saint Pierre-BP 61201
44012 Nantes Cedex 01
Délégation Picardie 02, 60, 80 3, rue Vincent Auriol-BP 28
80017 Amiens Cedex 01
Délégation Poitou Charentes 16, 17, 79, 86 8, rue Marcel Paul-BP 272
86007 Poitiers Cedex
Délégation régionale Champagne Ardenne 08, 10, 51, 52 2, rue Sainte-Charles-BP 290
51060 Reims Cedex
Délégation régionale Ile-de-France 75, 77, 78, 91, 92, 93, 94, 95 9, avenue Percier, 5ème étage
75008 Paris
Délégation Rhône Alpes 01, 07, 26, 38, 42, 69, 73, 74 196 avenue Thiers
69461 Lyon Cedex 06