Valentine Billod
About Sosh: Orange's low-cost brand
2011
Founded · Orange low-cost brand
#1
Orange network · ranked by ARCEP 2025
€1.99
Mobile plans from · no contract
€24.99
Internet plans from · no contract
Launched in 2011, Sosh France was created by Orange to compete with Free Mobile's entry into the French market. The goal was clear: offer cheaper, simpler, and fully digital plans for a younger, connected audience. Sosh plans are all managed online, with no physical shops or contracts, meaning you can cancel or change your plan anytime.
All Sosh services rely on Orange's nationwide network, which guarantees excellent coverage and top speeds across France. According to the ARCEP 2025 report, Orange remains the No.1 operator in France for overall mobile and internet quality, benefiting all Sosh customers.
- ✓100% online: subscription, support, and plan management via the Sosh website ;
- ✓No commitment: cancel anytime, no penalties ;
- ✓Powered by Orange: access to France's top-performing network ;
- ✓Affordable plans: from €1.99/month for mobile, and €24.99/month for fibre internet ;
- ✓Ideal for expats: easy online sign-up and no French phone number required.
Here is a comparison between Sosh and its parent brand, Orange:
 Sosh 100% online brand from €1.99 /mo |  Orange Full-service operator from €29.99 /mo | |
|---|---|---|
| Network quality | Orange (4G/5G) | Orange (4G/5G) |
| Contract | ✓ No commitment | 0 or 24 months |
| Physical stores | ✗ None (100% online) | ✓ 1,000+ shops |
| Mobile plans from | €1.99/mo | €24.99/mo |
| Fibre plans from | €24.99/mo | €29.99/mo |
| TV decoder included | Optional (+€5/mo) | ✓ Included |
| English helpline | ✗ French only | ✗ French only |
| Subscribe to Sosh → | Subscribe to Orange → |
Prices verified May 2026. Non-contractual.
What is the best Sosh mobile phone plan?
99%
4G population coverage
#1
Network in France — ARCEP 2025
5G
Available nationwide
All Sosh mobile plans are SIM-only and contract-free, meaning you can change or cancel your mobile plan anytime without penalties. The range covers all needs, from basic, low-data plans for occasional use to generous 5G packages suitable for streaming, gaming, or working remotely. Prices go from €1.99/month to €20.99/month.
One of Sosh's main strengths is its transparency. There are no activation or cancellation fees, and all prices are clearly displayed online. Roaming in the EU and French overseas territories is included by default, and the Voyage plans extend that coverage further — with data usable across 135 destinations worldwide, not just the EU.
Sosh appeals particularly to expats, international students, and anyone looking for an easy, online experience. Everything is done digitally, helping to keep costs low while maintaining Orange's premium network quality.
Sosh frequently launches limited-time promotions on its larger data plans, allowing new customers to access 5G data at reduced rates.
You can use your Sosh plan in the UK just like in France. Since the UK is still part of Sosh's 'Europe' roaming zone, you get calls, texts, and mobile data without extra fees: no surprises when you land. Perfect for expats, travellers or frequent visitors.
The Sosh Voyage 200 Go 5G at €15.99/month is Sosh's flagship roaming plan: 200 GB in France plus 40 GB usable from 135 destinations worldwide. No commitment, no bill shock.
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Sosh network coverage in France
Sosh operates entirely on Orange's 4G/5G network, ranked #1 in France by ARCEP for coverage and reliability. You get identical performance to Orange direct customers — 99%+ 4G population coverage and 5G in thousands of towns — at a fraction of the price.
Sosh operates entirely on the Orange mobile network, ranked #1 in France for coverage and reliability by ARCEP (2025). This means customers enjoy the same performance as Orange subscribers, but at lower prices.
Orange's mobile network currently covers over 99% of the population in 4G and continues to expand its 5G infrastructure, now available in thousands of towns across France. Users can expect fast and stable data speeds, even in rural or suburban areas.
Beyond speed, Orange also scores highly for call quality and indoor signal strength, two points often mentioned in ARCEP's independent studies. Whether you live in Paris or a small village, Sosh provides reliable coverage and consistent performance for calls, streaming, and browsing.
Before subscribing, check Orange's official network coverage map to confirm 4G and 5G availability in your area. The tool gives real-time info on Orange antennas and speed test results by location.
| Coverage type | All areas | Priority zones | Mountain areas |
|---|---|---|---|
| 4G Network | |||
| Area coverage | 95,86 % | 94,25 % | 84,17 % |
| Population coverage | 99,92 % | 99,61 % | 99,25 % |
| Population covered | 65 448 622 | — | — |
| 5G Network | |||
| Area coverage | 27,47 % | 15,03 % | 12,35 % |
| Population coverage | 79,00 % | 35,93 % | 59,84 % |
| Population covered | 51 747 843 | — | — |
Source: ARCEP data — T4 2025.
Sosh Internet plans in France
Sosh France offers a fast, no-contract broadband plan through its Boîte Sosh Fibre, running on the reliable Orange network. Speeds can reach up to 2 Gbit/s download and 800 Mbit/s upload, with the Livebox S modem (Wi-Fi 6E) for strong, stable coverage throughout the home.
The basic plan includes 200 channels only via the Orange TV app on smartphone and tablet ; a TV decoder is available as an optional add-on for €5/month.
For users needing more speed, the Sosh Boost Fibre at €26.99/month offers up to 8 Gbit/s download and 2 Gbit/s upload with the Livebox 7 SE (Wi-Fi 7). Note: the Boost has no TV decoder and landline calls are billed per use.
Key advantages of Sosh fibre:
- ✓Fast and stable connection on the Orange network ;
- ✓No-contract: switch or cancel anytime ;
- ✓Livebox S included: no additional rental fees, easy installation ;
- ✓200 channels via the Orange TV app on smartphone and tablet ;
- ✓Transparent pricing: from €24.99/month, with no hidden fees.
If your home isn't fibre-ready yet, you can start with the ADSL plan and upgrade as soon as fibre is available.
Sosh is currently waiving the one-time activation fee on its fibre plans — online only.
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How to subscribe to a Sosh Internet or mobile plan?
Subscribing to a Sosh plan is 100% online, whether for a mobile plan or an internet/fibre plan. Everything, from choosing your plan to managing your account, is handled through the Sosh website or app, making the process fast, flexible, and convenient.
Check eligibility
Enter your address to see which mobile or fibre plans are available at your location.
Choose your plan
Select the mobile or internet plan that suits your needs.
Provide contact & address details
Full name, email address, phone number, street, apartment number, postal code.
Provide proof of identity/address
Electricity, gas or water bill.
Provide banking information
A French bank account is required for automatic billing. A bank card may also be requested for activation fees or deposits.
Confirm and activate
Review your details, submit your order, and receive your SIM card or modem by post.
Sosh customer reviews
Customer feedback for Sosh is mixed, reflecting the experiences of different types of users. On Trustpilot, Sosh scores 3.5/5 based on over 12,000 reviews, while Igraal users give it a higher 4.68/5. Many customers praise Sosh for its competitive prices, online flexibility, and the quality of the Orange network. Negative feedback often focuses on customer service challenges, especially the online-only support and lack of an English helpline.
Customer reviews by platform
| Plateforme | Note | Avis |
|---|---|---|
| / |
Notes collectees sur les principales plateformes d'avis. Mise a jour automatique.
Selectra Score
5 plans analysed
France's top network at the lowest price — with trade-offs on support
Sosh gives you Orange's #1-rated 4G/5G network at prices that genuinely undercut the competition. The no-contract model and transparent pricing make it one of the best-value telecoms in France. The main compromise is digital-only customer service — no English helpline and no physical stores.
What we love
- Runs on Orange's #1-rated 4G/5G network — same quality, lower price.
- No commitment: cancel mobile or internet anytime without penalties.
- Transparent pricing with no hidden fees or surprise increases.
- EU roaming included on all plans; Voyage plans cover 135 destinations worldwide.
Keep in mind
- No English-speaking helpline — 3976 support is French-only.
- No physical stores: 100% online management required.
- Customer service response times can be slow at peak periods.
What customers actually say
Sosh's Trustpilot split is far more balanced than most French operators — but the way it's built deserves a closer look:
Trustpilot star split, August 2026
👍 Praised most
👎 Criticised most
“I'm satisfied — more than an operator just chasing profit, the customer relationship is excellent and straightforward, from the first chat to a genuinely helpful follow-up call.”
Lou-Anne · 17 Aug 2026
“Fibre installed on Tuesday, worked for an hour, then down until Friday — after a missed technician visit on Wednesday — only to learn the wrong port had been provisioned from the start.”
Anonymous · 17 Aug 2026
Read this split with an extra layer of caution. Most reviews on this profile are tagged "Sur invitation" (solicited) — Sosh actively invites customers to review, and most of the positive reviews carry that tag, while several of the more detailed negative accounts are unprompted. A response rate of 57% on negative reviews, the highest of any major French operator here, also suggests active management of the profile. None of this means the positive reviews are fake, but it means the balanced-looking split reflects an actively managed review flow more than the other operators on this page.
Star split and quotes read on Sosh's Trustpilot profile on 18 August 2026, translated from French. Scores in the table above are pulled live and may already differ.
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How can I contact Sosh customer service in France?
Dial from any French number for account issues, line faults, or device problems.
Manage your plan, pay bills, get chatbot help, and access the community forum online.
English-speaking advisors help you compare plans, subscribe, or manage your contract.
Sosh Phone Number (3976)
You can reach Sosh by phone by dialing 3976 from a fixed line or mobile in France. This number is primarily used for urgent requests, such as line suspension, device faults, or account problems. The service hours are Monday to Saturday, from 8 a.m. to 8 p.m.
If your request is non-urgent, such as plan changes or general questions, choosing online chat or support forms often results in shorter wait times than calling 3976.
Sosh Online Customer Support
Sosh emphasizes digital assistance, meaning most customer support tasks are handled through the website, mobile app, or self-service tools. Online support options include:
- ✓Chatbot guidance for common issues ;
- ✓Community forum for peer support ;
- ✓"Contact us" forms or live chat within the app for direct support.
There is no Sosh shop. Sosh is a 100% online operator, separate from the Orange brand. The only Sosh shop available is online.
Does Sosh have an English helpline?
No, Sosh currently does not offer a dedicated English-speaking helpline. All phone and online support is primarily in French.
If you prefer to speak with an English-speaking advisor for plan comparison, subscription, or cancellation, you can call Selectra for free at +33 9 77 55 72 27. Our team guides expats and newcomers through every step of their telecom setup in France.
How to Cancel a Sosh Subscription?
Cancelling your Sosh mobile plan
You can cancel your Sosh mobile plan in your online personal space on Sosh's website. All mobile plans are no-contract, meaning you can cancel at any time from your online account. The request is processed quickly and the plan usually ends within about 10 days. There are typically no cancellation fees for standard plans that do not include a purchased phone.
If you want to change provider but keep your current number, you can request the RIO (Relevé d'Identité Opérateur) code by calling 3179 (free). Give this code to your new operator, and they will handle the transfer and termination with Sosh. Your service stops and your number is transferred automatically.
Cancelling your Sosh Internet plan
For the Sosh fibre or ADSL internet plans, cancellation can also be done online via your customer area. While the plans are generally contract-free, a fixed cancellation fee of €60 usually applies for closing the line. After cancelling your Internet plan, you must return the modem/box and any rented equipment within 30 days to avoid additional charges.
The new operator generally reimburses these cancellation fees when you switch providers.