Dégroupage Explained: What it is, and how it affects your Internet and mobile phone options

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What is Dégroupage?

Before the telecommunications market opened to competition in France, one operator (France Telecom - now Orange) owned and operated the telecommunications infrastructure (phone lines, etcetera), and provided service. This included what is called "local loops", the cable through which you receive telephone calls and broadband (phone line).

In order to increase competition amongst providers when the market deregulated, alternate providers were granted access to these lines - a regulatory process known as dégroupage ("unbundling"). Dégroupage refers to what's known in English as "Local Loop Unbundling" (LLU), which allows all telecommunications providers in a certain area to provide service by allowing them all access to the physical phone lines.

In France there are three possibilities for the status of dégroupage in your area:

Dégroupage Total

In zones totalement dégroupées, telecommunications providers can develop their own broadband network software and provide a full range of services to all consumers within the area. This applies to mobile phones, the Internet, television, etcetera. Internet connection in unbundled areas is higher speed and cheaper, and 4G for mobile phones is often available.

Luckily, most of the population in France is in these zones totalement dégroupées, especially in major urban areas (Paris, Lyon, Marseille, Bordeaux, Lille, etcetera), meaning that if you are moving to a city or major town in France, you should be eligible for the most competitive deals available for your mobile phone and Internet plan.

Did You Know?"Alternate" (i.e. all providers except for Orange) telecommunications operators provide telephone service in unbundled areas via VOIP (Voice Over Internet Protocol). This allows them to provide fixed-line telephone service without having to rent access to Orange's physical infrastructure.

Dégroupage Partiel

adsl router

In partially unbundled zones you generally have higher speed Internet available but must pay extra for your phone line

In partially unbundled zones (zone dégroupée partielle) all telecommunications providers can provide their own internet coverage but must rent telephone and fax lines from Orange. Internet service in partially unbundled zones is generally the same as what is on offer in completely unbundled zones, but customers must pay an abonnement (subscription) to Orange for use of the telephone line (approximately €18/month). Customers in partially unbundled areas generally receive two bills (factures): one bill from Orange for their telephone line, and another from their Internet/television provider.

Package offers (mobile phone + Internet + fixed telephone line) may be less competitive in these areas, as providers may charge an additional subscription fee on top of what Orange charges for telephone service.

Zones Non-Dégroupées

Orange logo

In some parts of France - mostly rural areas - Orange still has ownership rights over the telecommunications infrastructure. In these areas, other providers must pay Orange for access to the telephone lines and broadband software. Internet speeds are slower in these "bundled" zones (zones non-dégroupées), and prices are generally higher (as they include the cost of the Orange subscription). Most providers cannot offer the same range of services as they can in unbundled areas, such as television or video on demand (VOD). In some cases, it may even be cheaper to connect to the Internet via satellite in these zones. You can always check how fast your connection is by taking our instant and free Internet speed test.

Fortunately, these zones non-dégroupées are increasingly rare and are quickly becoming a thing of the past.

What Kind of Zone am I living in?

Call our English-speaking customer service line at 09 77 55 72 27 (Monday to Friday, from 8 am to 9 pm and 9:30 am to 6:30 pm on Saturdays and on Sundays 9 am to 5 pm) or ask for a free callback to find out whether you live in a zone dégroupée or non-dégroupée.

Finding out in which type of zone you live is straightforward: simply call an Internet services provider or a comparison service and tell them your address (including postal code) and/or (fixed line) phone number.

Glossary of Mobile Phone-Related Terms
French PhraseEnglish DefinitionFrench PhraseEnglish Definition
Dégroupage"Unbundling": allows telecommunications providers access to Orange's phone linesDégroupage total/ zone totalement dégroupéeAn area in which providers have complete access to physical telecommunications infrastructure and can develop their own software for Internet and mobile phone coverage
Zone dégroupée partielleArea in which telecommunications providers can develop their own broadband software, but consumers must pay a monthly subscription to Orange for use of their fixed telephone lineZone non-dégroupéeAn area in which Orange retains access to telecommunications infrastructure; other providers must pay Orange for use
AbonnementMonthly subscription charge