Contact Free Mobile and Internet Customer Service in France

Looking to get in touch with Free? Here are all the ways to contact Free for your Mobile & Internet service enquiries.

Free Customer Service Phone Numbers

Free Customer Service Lines
Free helpline Free contact number When to call
For existing Free customers 3244
  • If you have an enquiry about your current Free internet or mobile service. This number is free when dialled from a Free telephone number, and is available seven days a week: Monday-Friday 8am to 10pm, Saturdays 9am to 9 pm, and Sundays 9am to 7pm.
For new Free mobile and internet customers 1044
  • If you are not yet a Free customer and have an enquiry about Free offers (Freeboxes, Free TV, Free mobile plans).
  • To find out more about Free offers (Freebox, Free TV, Free mobile phone plans) or sign up for a Free offer.
For international Free customers +33 1 78 56 95 60
  • If you need to access Free customer service from abroad.
  • If calling from an international phone number.

Free English-Speaking Customer Service

Currently, Free does not offer an English-speaking customer service helpline. However, you may be able to find some Free customer support in English online, via the discussion forums known as "Newsgroups". Additionally, you may be able to reach Free English-speaking support on the Free social media channels by sending them your enquiry via direct message.

Need Telecom Advice in English? Call our English-speaking customer service line on 09 77 55 72 27 or ask for a free callback to get help comparing offers and subscribing to a phone contract that will suit your needs and budget!

Contact Free Online

Free's customer service is online-based, so you are most likely to find answers to your questions and concerns on their website. You can find information (utilisation guides, troubleshooting guides, etc.) about your Freebox (Internet plan) on the Free website forum. Additionally, you can find information about your plan and contact information for Free Mobile in your Free Mobile client space.

Free also has a mobile app (Assistance Free) Face to Free which you can use to access Free mobile support and follow your customer service requests.

Find a Free Boutique

While it operates considerably fewer physical locations than other operators, Free does have several boutiques across France, known as their Free Centres. Find the nearest Free Centre in this directory (in French).

  • You will need to provide the following to sign up for a plan with Free
  • A piece of ID: such as a passport or visa
  • Your contact information: name, valid email address
  • Your address: street address, apartment number, zip code
  • Proof of residence (justificatif de domicile): such as an electricity or gas bill
  • Your banking information (RIB)

If you are signing up for an Internet plan, Free will need to test your internet connection. They can do an eligibility test for available technologies with:

  • The address of the property, and
  • The name of the previous occupant, or
  • The previous landline telephone number

If you are signing up for a mobile phone plan, bear in mind you may require the use of a French mobile phone number to set up the plan at first. A prepaid SIM card can be a useful way of getting a French phone number quickly.

Free Mailing Addresses

For timely responses to your customer service concerns, we recommend contacting Free online or over the phone. However, you will need to send a letter to Free via recommended post (lettre recommandée avec avis de réception) in order to cancel your Internet or mobile phone plan.

Free Résiliation
75371 PARIS Cedex 08

Learn how to cancel your plan with Free in our guide.

If you were not satisfied with the response from Free regarding a complaint about your Internet or Mobile Phone plan, you may wish to send a letter to the National Consumer Service (NCS). In this case, you can send a letter to the following address with your identifying Free number (listed on your Free confirmation email) and a copy of the correspondence already exchanged with Free customer service:

Free - Réclamations (or Service National Consommateur)
75371 Paris Cedex 08

Free Headquarters

Free is part of the Iliad Group, the French telecommunications company, and is based in Paris. The Free Paris headquarters are based at:

16 rue de la Ville de L’Eveque
75008 Paris

Free on Social Media

Free is active on social media channels Facebook and Twitter.

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