Free mobile customer service : how to Contact Free Mobile and Internet Customer Service in France?

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Looking to get in touch with Free? Do you want to sign up for a mobile or internet plan? Do you need help about your subscription, require technical assistance or look for more information about your bill? Here are all the ways to contact Free for your Mobile & Internet service enquiries.

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What is Free Customer Service Number?

How can I contact Free? There are several phone numbers to get in touch with the operator's support team. Numbers are diffrent for customers and for non customers. Find below the contacts list.

Free helplineHow to contact Free?
For existing Free customers📞3244
For new Free mobile and internet customers📞1044
For international Free customers📞+33 1 78 56 95 60
Signing up for a broadband plan or a mobile plan 

How to contact Free as a customer?

Although waiting times can be long, many people prefer to contact customer services by phone. The provider Free has a phone number dedicated to its customers : 📞3244. 

You should call this number if you have an enquiry about your current Free internet or mobile service. 

This number is free when dialled from a Free telephone number, and is available seven days a week: Monday-Friday 8am to 10pm, Saturdays 9am to 9 pm, and Sundays 9am to 7pm.

How to call Free as a non customer?

Non customers must dial a different number from customers. The helpline number is then: 📞1044. 

You should dial this number:

  • If you are not yet a Free customer and have an enquiry about Free offers (Freeboxes, Free TV, Free mobile plans).
  • To find out more about Free offers (Freebox, Free TV, Free mobile phone plans) or sign up for a Free offer.

How to reach Free mobile from abroad?

Calling the provider Free from abroad requires dialling a specific number. The number for international Free customers is: 📞+33 1 78 56 95 60. 

Dialing this number is relevant:

  • If you need to access Free customer service from abroad.
  • If calling from an international phone number.

When to call Free Customer Service?

The best moments to call Free are early in the morning, or mid-afternoon.

Risk of time spent on holdMondayTuesdayWednesdayThursdayFridayWeek-end
 7 am-10 amLowLowLowLowLow 
10 am-2pmHighHighHighHighHighLow
2 pm-4pmLowLowLowLowLowLow
 9 pm-12amMediumMediumMediumMediumMedium 

Does Free mobile have an English-Speaking Customer Service?

Currently, Free does not offer an English-speaking customer service helpline. However, you may be able to find some Free customer support in English online, via the discussion forums known as "Newsgroups". Additionally, you may be able to reach Free English-speaking support on the Free social media channels by sending them your enquiry via direct message.

How to Contact Free mobile Custmer Service Online?

Free's customer service is online-based, so you are most likely to find answers to your questions and concerns on their website. You can find information (utilisation guides, troubleshooting guides, etc.) about your Freebox (Internet plan) on the Free website and forum.

How to get help from Free with the online Assistance?

Free has a website dedicated to customer care. Customers can ask their queries on the Live Chat about their mobile plan or their internet deal. To access the online Assistance, follow the steps below:

  1. Visit Free mobile website
  2. Click on the section  "Assistance"
  3. Select your problem and find the solution

Free also has a mobile app (Assistance Free) Face to Free which you can use to access Free mobile support and follow your customer service requests.

Log in to your Free Mobile client space

 Additionally, you can find information about your plan and contact information for Free Mobile in your Free Mobile client space or in your Freebox client space.

How to contact Free on Social Media?

Free is active on social media : Facebook and X (ex-Twitter).

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Find a Free Boutique

While it operates considerably fewer physical locations than other operators, Free does have several boutiques across France, known as their Free Centres. Find the nearest Free Centre in this directory (in French).

  • You will need to provide the following to sign up for a plan with Free
  • A piece of ID: such as a passport or visa
  • Your contact information: name, valid email address
  • Your address: street address, apartment number, zip code
  • Proof of residence (justificatif de domicile): such as an electricity or gas bill
  • Your banking information (RIB)

If you are signing up for an Internet plan, Free will need to test your internet connection. They can do an eligibility test for available technologies with:

  • The address of the property, and
  • The name of the previous occupant, or
  • The previous landline telephone number

If you are signing up for a mobile phone plan, bear in mind you may require the use of a French mobile phone number to set up the plan at first. A prepaid SIM card can be a useful way of getting a French phone number quickly.

telecom in france

Looking for a Mobile Phone or Internet Plan?

Sign up for a Mobile Phone or Internet Plan with Free:

What is Free's Postal Address?

For timely responses to your customer service concerns, we recommend contacting Free online or over the phone. However, you will need to send a letter to Free via recommended post (lettre recommandée avec avis de réception) in order to cancel your Internet or mobile phone plan.

Free Résiliation
75371 PARIS Cedex 08

Learn how to cancel your plan with Free in our guide.

If you were not satisfied with the response from Free regarding a complaint about your Internet or Mobile Phone plan, you may wish to send a letter to the National Consumer Service (NCS). In this case, you can send a letter to the following address with your identifying Free number (listed on your Free confirmation email) and a copy of the correspondence already exchanged with Free customer service:

Free - Réclamations (or Service National Consommateur)
75371 Paris Cedex 08