By In short
Free customer service: all your options at a glance
Free Mobile and Freebox customers can call 3244 (Mon–Sun 8am–9pm) or +33 1 78 56 95 60 from abroad. New customers can reach the sales line on 1044 (Mon–Sun 8am–11pm). There is no dedicated English line — the Espace Abonné online account handles most requests faster than calling.
Main number: 3244 — Mon–Sun 8am–9pm · Free Mobile & Freebox
Quick Reference
How to access your Free account online?
Manage your Free Mobile account
Your Free Mobile account, called Espace Abonné Mobile, is your personal dashboard. You can access it directly from the official Free Mobile website or through the Free mobile app.
To log in, you will need your Free Mobile phone number and your password (set up when you subscribed).
Access your Free Mobile account →Once connected, you can:
- Check your monthly bill and download invoices ;
- Track your data usage in France and abroad ;
- Activate or deactivate roaming options ;
- Retrieve your RIO code to switch mobile providers in France ;
- Report a lost or stolen SIM card ;
- Order a new SIM or replacement card.
If you forgot your password, you can reset it online in a few minutes. For most billing or technical questions, this space is much faster than waiting on hold.
Manage your Freebox account
If you have a Freebox broadband plan, you must use the Freebox Client Space (Espace abonné Freebox). It is separate from the mobile account and has its own login credentials.
You will need your Freebox identifier (usually sent by email after subscription) and your personal password.
Access your Freebox account →From this dashboard, you can:
- Manage your WiFi settings ;
- Check the status of your internet connection ;
- Track technical incidents ;
- Change your subscription options ;
- View and download invoices ;
- Start a cancellation request.
This space is especially useful if you have just moved into a new home or need to troubleshoot your fibre or ADSL connection. For expats, it is the easiest way to manage everything in one place without speaking French on the phone.
What is the Free Mobile Customer Service Number?
Free uses different numbers depending on whether you are already a customer, planning to subscribe, or calling from abroad. Using the correct one will save you time.
Here are the official Free customer service contact numbers:
| Free Customer Service | Number | Reason for contacting | Opening hours |
|---|---|---|---|
| Free Mobile & Freebox (existing customers) | 3244 | Billing, technical issues or managing your current plan | Mon–Sun 8am–9pm |
| From abroad | +33 1 78 56 95 60 | Free helpline if you are calling from outside France | Mon–Sun 8am–9pm |
| New customers | 1044 | Information, comparison or subscription | Mon–Sun 8am–11pm |
Updated in May — Source: Free Mobile's website
Is there a Free Mobile English customer service number?
Free Mobile does not offer a dedicated English customer service line. Support is mainly provided in French, including the 3244 and 1044 numbers.
If you do not speak French, you still have a few practical options:
- →Use the Free Assistance website or mobile app and translate pages automatically in your browser ;
- →Log into your Espace Abonné to manage most actions without calling ;
- →Contact Free customer service via social media such as Facebook or X, where English messages are often understood ;
- →Ask a French-speaking friend to call 3244 with you if the issue is urgent.
For many common tasks like downloading bills, changing options or retrieving your RIO code, the online account area is usually faster and easier than calling the Free helpline.
How to contact Free Mobile customer service online?
Free does not offer a direct customer service email, but users can contact support through the Free Assistance chat or mobile app for help with technical or billing issues.
The easiest way to reach Free Mobile customer service online is through the Free Assistance platform. This website is dedicated to customer support and provides guides, troubleshooting steps, and a live chat option for both mobile and internet users.
To access the Free online Assistance, follow these steps:
- →Go to the Free Assistance website ;
- →Click on the "Assistance" section ;
- →Select your issue (mobile, internet, billing, etc.) and follow the suggested solutions.
You can also find contact information in your Free Mobile client space or in your Freebox client space. Free is also active on social media: Facebook and X (ex-Twitter).
💡 Which contact method should you choose?
Pick the fastest route for your request
- For technical troubleshooting → Use the Assistance platform first ;
- For account or billing changes → Log into your subscriber area ;
- For general questions → Social media can be useful.
How to cancel your Free Mobile plan?
Cancelling a plan with Free depends on whether you have a Free Mobile plan or a Freebox internet subscription, as the process is different.
For a Free Mobile plan: call 3179 from your mobile to get your RIO code (if you want to keep your number — your new operator will handle the cancellation), or cancel directly from your subscriber area if you are closing the line without number transfer.
For a Freebox subscription: cancellation is done from your subscriber area and requires returning your equipment. Fees may apply depending on your contract. You can also cancel by registered letter to:
For a Free Mobile cancellation by post:
📚 Useful cancellation guides
How Good is Free Mobile Customer Service? ARCEP Quality Data
Wondering what Free's customer service is actually like in practice? Here is how Free rates on key service quality metrics, according to the latest ARCEP customer satisfaction survey (2026 edition):
| Criteria | Free | Note |
|---|---|---|
| Overall satisfaction | 7.9 / 10 | Solid score for a low-cost operator |
| Issue resolution rate | 89% | On a par with Orange, above SFR |
| First appointment installation | 89% | High chance of smooth first technician visit |
| Technician intervention rate | 84% | Good score for on-site support |
| Connection damage rate | 6% | Reassuringly low — reliable network infrastructure |
Source: ARCEP — 2026 edition. ARCEP is France's independent telecommunications regulator.
A few things worth knowing before you call:
- Overall satisfaction of 7.9/10 is a solid score for a low-cost operator: Free consistently performs well for the price point it targets ;
- 89% issue resolution rate — on a par with Orange and above SFR, meaning the vast majority of problems get sorted on first contact ;
- First appointment installation at 89%: if you are setting up a new Freebox, there is a strong chance the technician visit goes smoothly first time ;
- 84% technician intervention rate — a good score for customers who do require a visit ;
- Connection damage rate of only 6% is reassuringly low and reflects the reliability of Free's network infrastructure.
ℹ️ What is ARCEP?
France's independent telecoms regulator
ARCEP is France's independent telecommunications regulator. Its annual customer satisfaction survey measures real user experience across all major French operators, making it the most reliable and impartial benchmark available for comparing service quality.
Free Customer Service: FAQ
What is the Free customer service number? Show Close
The main Free customer service number is 3244 for existing customers (Free Mobile and Freebox). If you are not yet a customer, call 1044 to subscribe or get information.
Is there a Free Mobile English customer service? Show Close
Free does not offer a dedicated English customer service line. Support is mainly in French, but you can use the Free Assistance online chat, your subscriber area, or social media to manage most requests without calling.
How can I contact Free customer service from abroad? Show Close
You can contact Free Mobile customer service from abroad by calling +33 1 78 56 95 60. International call charges may apply depending on your operator.
Does Free have a customer service email address? Show Close
No, Free does not provide a direct customer service email. The recommended options are the Free Assistance section on the website, the subscriber area, or phone support via 3244.
What is the Free Mobile helpline number from abroad? Show Close
The Free Mobile helpline number for calls from abroad is +33 1 78 56 95 60. This number works from any country and is available Monday to Sunday, 8am to 9pm. Note that the standard 3244 number does not work outside France.
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