Looking to get in touch with Free? Find all the various ways to contact Free (Mobile & Internet) here.
Free English-Speaking Customer Service
Free does not currently offer English-language customer service. You may however be able to find some English discussions in the Free online forums (known as "Newsgroups").
Free Customer Service Phone Number
Free's customer service number if you are not yet a customer is 1044, or +33 1 78 56 95 60 from abroad. This number is free to call from a landline in France, and is available 24/7. You can use this number to find out more about Free offers (Freebox, Free TV, mobile), or to sign up for a plan.
Free customers can call 3244 for technical assistance. This number is free when dialed from a Free telephone number, and is available seven days a week: Mondays through Fridays from 8 am to 10 pm, Saturdays from 9 am to 9 pm, and Sundays from 9 am to 7 pm. Technical assistance is closed from December 24th at 6 pm to December 26th at 7 am, and from 6 pm on December 31st to 7 am on January 2nd.
Contact Free Online
Free's customer service is online-based, so you are most likely to find answers to your questions and concerns on their website. You can find information (utilisation guides, troubleshooting guides, etc) about your Freebox (Internet plan) here, and for your mobile phone here. You can find information about your plan and contact information for Free Mobile in your Free Mobile personal space. You can find your Freebox personal space here.
Free also has an Android app that you can use to access online assistance and follow your customer service requests.
You may also find answers to your questions on a Free online forum. Free runs online "Newsgroups" that you can find here. Many other online forums dedicated to Free and Free mobile exist, so you may find answers to your questions elsewhere.
Find a Free Boutique
While it operates considerably fewer physical locations than other operators, Free does have several boutiques across France, known as their Free Centres. Find the nearest Free Centre in this directory (in French).
- You will need to provide the following to sign up for a plan with Free
- A piece of ID: such as a passport or visa
- Your contact information: name, valid email address
- Your address: street address, apartment number, zip code
- A proof of residence (justificatif de domicile): such as an electricity or gas bill
- Your banking information (RIB)
If you are signing up for an Internet plan, Free will need to test your broadband connection. This they can do with the address and name of the previous occupant, or with the fixed line telephone number, if you know it.
Free Mailing Addresses
For timely responses to your customer service concerns, we recommend contacting Free online or over the phone. However, you will need to send a letter to Free via recommended post (lettre recommandée avec avis de réception) in order to cancel your Internet or mobile phone plan.
75371 PARIS Cedex 08
Learn how to cancel your plan with Free in our guide.
You may want to send a letter to Free when making a complaint about your Internet or Mobile Phone plan. In this case, you can send a letter to the following address:
Free - Réclamations (or Service National Consommateur)
75371 Paris Cedex 08
Free is part of the Iliad Group, the French telecommunications company, and is based in Paris. Its headquarters are based at:
16 rue de la Ville de L’Eveque