Free Mobile Customer Service: Numbers & Contact in France

By Valentine B

SEO Project Manager

The Free customer service number is 3244 for all existing Free Mobile and Freebox subscribers. New customers can call 1044 to sign up or get information about plans. You can also reach Free online via the Assistance platform, the subscriber app, or from abroad at +33 1 78 56 95 60. This page lists all contact options, opening hours, and the postal address for cancellations.

Updated in march of 2026 – Source: Free Mobile's website

How to access your Free Mobile customer service account?

Manage your Free Mobile customer service account

Your Free Mobile account, called Espace Abonné Mobile, is your personal dashboard. You can access it directly from the official Free Mobile website or through the Free mobile app.

To log in, you will need your Free Mobile phone number and your password (set up when you subscribed).

If you forgot your password, you can reset it online in a few minutes. For most billing or technical questions, this space is much faster than waiting on hold.

👉 If you are looking to compare Free Mobile & Freebox plans, see our Free provider page.

Manage your Freebox customer service account

If you have a Freebox broadband plan, you must use the Freebox Client Space (Espace abonné Freebox). It is separate from the mobile account and has its own login credentials.

You will need your Freebox identifier (usually sent by email after subscription) and your personal password.

This space is especially useful if you have just moved into a new home or need to troubleshoot your fibre or ADSL connection. For expats, it is the easiest way to manage everything in one place without speaking French on the phone.

What is the Free Mobile Customer Service Number?

Free uses different numbers depending on whether you are already a customer, planning to subscribe, or calling from abroad. Using the correct one will save you time.

Here are the official Free customer service contact numbers:

Updated in march of 2026 – Source: Free Mobile's website

Is there a Free Mobile English customer service number?

Free Mobile does not offer a dedicated English customer service line. Support is mainly provided in French, including the 3244 and 1044 numbers.

If you do not speak French, you still have a few practical options:

• Use the Free Assistance website or mobile app and translate pages automatically in your browser
• Log into your Espace Abonné to manage most actions without calling
• Contact Free customer service via social media such as Facebook or X, where English messages are often understood
• Ask a French speaking friend to call 3244 with you if the issue is urgent

For many common tasks like downloading bills, changing options or retrieving your RIO code, the online account area is usually faster and easier than calling the Free helpline.

Looking for a Mobile Phone or Internet Plan?

Sign up for a Mobile Phone or Internet Plan with Free:

Sign up with Free

How to contact Free Mobile customer service online?

Free does not offer a direct customer service email, but users can contact support through the Free Assistance chat or mobile app for help with technical or billing issues.

The easiest way to reach Free Mobile customer service online is through the Free Assistance platform. This website is dedicated to customer support and provides guides, troubleshooting steps, and a live chat option for both mobile and internet users.

To access the Free online Assistance, follow these steps :

• Go to the Free Mobile website.
• Click on the "Assistance" section.
• Select your issue (mobile, internet, billing, etc.) and follow the suggested solutions.

💡 You can find information about your plan and contact information for Free Mobile in your Free Mobile client space or in your Freebox client space. Free is also active on social media : Facebook and X (ex-Twitter).

How to cancel your Free Mobile plan?

Cancelling a plan with Free depends on whether you have a Free Mobile plan or a Freebox internet subscription, as the process is different.

For a Free Mobile plan: call 3179 from your mobile to get your RIO code (if you want to keep your number — your new operator will handle the cancellation), or cancel directly from your subscriber area if you are closing the line without number transfer.

For a Freebox subscription: cancellation is done from your subscriber area and requires returning your equipment. Fees may apply depending on your contract. You can also cancel by registered letter to the address below.

For a Free mobile cancellation by mail:

How Good is Free Mobile Customer Service? ARCEP Quality Data

Wondering what Free's customer service is actually like in practice? Here is how Free rates on key service quality metrics, according to the latest ARCEP customer satisfaction survey (2026 edition):

Customer Satisfaction Survey

Criteria
Overall satisfaction	7.9/10
Activation delay	10
First appointment installation	89%
Technician intervention	84%
Connection damage	6%
Issue resolution rate	89%

Source: ARCEP data - 2026 edition.

A few things worth knowing before you call:

• Overall satisfaction of 7.9/10 is a solid score for a low-cost operator: Free consistently performs well for the price point it targets.
• 89% issue resolution rate — on a par with Orange and above SFR, meaning the vast majority of problems get sorted on first contact. It is worth calling even if you are not confident in French.
• First appointment installation at 89%: if you are setting up a new Freebox, there is a strong chance the technician visit goes smoothly first time.
• 84% technician intervention rate — a good score for customers who do require a visit. Free also benefits from one of the fastest activation timelines in the market, with many connections activated remotely without any technician visit needed.
• Connection damage rate of only 6% is reassuringly low and reflects the reliability of Free's network infrastructure.

💡 What is ARCEP? ARCEP is France's independent telecommunications regulator. Its annual customer satisfaction survey measures real user experience across all major French operators, making it the most reliable and impartial benchmark available for comparing service quality.