How to contact Free Mobile customer service in France?
The Free Mobile customer service number is 3244 (available 7 days a week). New to Free? Call 1044 to sign up or get information about Free Mobile or Internet plans. Below, find all the Free customer service contacts, including numbers, online support, and English-speaking options..
| Reason for contacting Free | Contact |
|---|---|
| đ From Abroad | +33 1 78 56 95 60 |
| đ± Free Mobile Customer Service Number | 3244 |
| âïž New Customers | 1044 |
| đŹ Online Help | Free Assistance website & app |
| â Cancel your plan | Send a registered letter to Free RĂ©siliation, 75371 Paris Cedex 08 |
| âïž Signing up for a broadband plan or a mobile plan |
|
What is Free Mobile Customer Service Number?
There are several phone numbers to get in touch with the operator's support team. Numbers are different for customers and for non customers.
How to contact Free as an existing customer?
The Free Mobile customer service number is đ 3244. This number connects you directly with Freeâs support team for any enquiry about your mobile or internet subscription.
The 3244 Free customer service number is free of charge when dialled from a Free line and is available seven days a week:
- Monday to Sunday
- 8am-9pm
Calling the Free Mobile helpline is the fastest way to get help with billing, technical issues, or questions about your existing plan, though waiting times can sometimes be longer during peak hours.
How to call Free as a non customer?
If you are not yet a Free customer, youâll need to call a different number. The Free customer service number for new customers is đ 1044.
You can reach this Free Mobile helpline if you want to:
- Get more information about Free Mobile or Freebox offers (Free TV, broadband, or mobile plans).
- Sign up for a Free Mobile or Internet plan over the phone with an advisor.
The Free customer service number 1044 is available every day from 8am to 11pm, and calls are charged at the local rate. This is the fastest way to contact Free Mobile customer service before subscribing.
How to reach Free mobile from abroad?
If you are outside France, you can still contact Free Mobile customer service by calling the international helpline number đ +33 1 78 56 95 60.
You should dial this Free customer service number from abroad if you:
- Need assistance with your Free Mobile or Freebox account while overseas.
- Are calling from an international phone number and cannot reach the 3244 line.
The Free Mobile international helpline connects you with the same support team that handles calls from France. Service is available during standard French customer service hours (8amâ9pm on weekdays).
When to call Free Customer Service?
The best moments to call Free are early in the morning, or mid-afternoon.
| Risk of time spent on hold | Monday | Tuesday | Wednesday | Thursday | Friday | Week-end |
|---|---|---|---|---|---|---|
| 7 am-10 am | Low | Low | Low | Low | Low | Low |
| 10 am-2pm | High | High | High | High | High | Low |
| 2 pm-4pm | Low | Low | Low | Low | Low | Low |
| 4pm-9pm | High | High | High | High | High | High |
| 9 pm-12am | Medium | Medium | Medium | Medium | Medium | Medium |
Does Free mobile have an English-Speaking Customer Service?
Unfortunately, Free Mobile does not currently offer a dedicated English-speaking customer service helpline. Most of the Free Mobile customer service operates in French.
However, there are a few ways to get Free customer support in English:
- Visit the Free.fr newsgroups (forums), where some users and moderators reply in English.
- Contact Free Mobile on social media (Facebook or X/Twitter): English messages are often understood and answered.
- Use the Free Assistance mobile app, which provides troubleshooting and guides that can be translated automatically.
While there is no official Free Mobile English helpline, these online channels are the best options for English-speaking customers who need help managing their plan or solving technical issues.
How to contact Free mobile customer service online?
Free does not offer a direct customer service email, but users can contact support through the Free Assistance chat or mobile app for help with technical or billing issues.
The easiest way to reach Free Mobile customer service online is through the Free Assistance platform. This website is dedicated to customer support and provides guides, troubleshooting steps, and a live chat option for both mobile and internet users.
To access the Free online Assistance, follow these steps :
- Go to the Free Mobile website.
- Click on the "Assistance" section.
- Select your issue (mobile, internet, billing, etc.) and follow the suggested solutions.
Additionally, you can find information about your plan and contact information for Free Mobile in your Free Mobile client space or in your Freebox client space. Free is active on social media : Facebook and X (ex-Twitter).
đĄ Good to know
You can also contact Free customer service via the mobile app "Espace Abonné Mobile & Freebox", available on iOS and Android. This online helpline and mobile app are the quickest ways to get support. The app lets you:
- Track your customer service requests
- Manage your Free Mobile plan
- Access help articles and chat with Free support
Find a Free Boutique in France
Although Free Mobile and Freebox operate fewer physical stores than other French providers, you can still visit one of their Free Centres (boutiques) across France. These stores allow you to sign up for a Free offer, get technical assistance, or speak directly with a Free advisor.
You can find your nearest Free boutique using the official Free Centre directory (in French).
When visiting a Free boutique to open a mobile or internet plan, make sure to bring the following documents:
- Valid ID (passport, visa, or residence permit)
- Contact details (full name, email address, and phone number)
- Proof of address (justificatif de domicile): for example, an electricity or gas bill
- Your French bank details (RIB)
If Youâre Subscribing to a Free Internet Plan
Free will need to test your internet connection to check which technology (ADSL, Fibre, etc.) is available at your address.
To do this, youâll need to provide:
- The address of the property
- The name of the previous occupant OR the previous landline number.
Before subscribing, you can learn more about broadband and internet options in France in our guide to getting Internet in France.
If Youâre Subscribing to a Free Mobile Plan
When subscribing to a Free Mobile plan, you may need a French phone number to complete activation. If you donât have one yet, consider purchasing a prepaid SIM card first: itâs the quickest and easiest way to get a temporary French number.
Looking for a Mobile Phone or Internet Plan?
Sign up for a Mobile Phone or Internet Plan with Free:
What is Free's Postal Address?
For timely responses to your customer service concerns, we recommend contacting Free online or over the phone. However, you will need to send a letter to Free via recommended post (lettre recommandée avec avis de réception) in order to cancel your Internet plan. As for mobile phone plans, you can cancel directly online.
Free RĂ©siliation
75371 PARIS Cedex 08
đ Learn how to cancel your plan with Free in our guide.
If you were not satisfied with the response from Free regarding a complaint about your Internet or Mobile Phone plan, you may wish to send a letter to the National Consumer Service (NCS). In this case, you can send a letter to the following address with your identifying Free number (listed on your Free confirmation email) and a copy of the correspondence already exchanged with Free customer service:
Free - RĂ©clamations (or Service National Consommateur)
75371 Paris Cedex 08
Frequently Asked Questions
Can I contact Free customer service online instead of by phone?
Yes, you can contact Free customer service online via the Free Assistance website or through the Free Espace Abonné app (available on iOS and Android). Both platforms let you manage your account, track technical incidents, and chat with a Free advisor without having to call the helpline.
What to do if I canât reach Free customer service by phone?
If the Free customer service number (3244) is busy, you can try calling during off-peak hours (morning or late evening). Alternatively, use the Free Assistance chat or reach out through Freeâs official social media accounts; their teams often reply to private messages on Facebook and X (Twitter).
Do I need to send a cancellation letter to end my Free contract?
Yes, in most cases, you must send a registered cancellation letter to end your Freebox or Free Mobile plan. However, if you are switching to another provider and keeping your number, the cancellation will be handled automatically via the new operator using your RIO code.
How long does it take for a Free cancellation to take effect?
Once your cancellation request or letter is received by Free, the termination is usually processed within 10 calendar days. Youâll receive a confirmation email, and you must return any rented equipment (like a Freebox) within 15 days to avoid additional fees.
Is Free customer service open on weekends?
Yes, Freeâs customer support (3244) is open every day. You can call from 8am to 9pm Monday to Sunday. This makes Free one of the few French operators offering weekend support hours.