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Freebox, the Internet box by Free Mobile

Free Mobile is one of the major phone and broadband operators in France. Although it markets itself as a low-cost provider, today ot has a catalogue of high-tech, high speed Internet offers for ASDL and fibre optic alike, delivered thanks to its Freeebox devices. Discover more about the different Freeboxes below.

What are the different Freebox offers?

freebox

Free Mobile, one of the largest Internet providers in France, has a total of 6 Internet boxes known as Freebox: the Freebox Crystal, mini 4K, Revolution, One, Delta and Delta S. These boxes are offered either with dual play (Internet + a fixed line) or triple play (Internet + a fixed line + Free TV). They come either as a 12-month contract or as a committment-free package, depending on the box.

For the 12-month contracts, you will notice that you get a discount on the monthly subscription price for the first year, before the price increases quite considerably.

Below is the rundwon of all the options.

Freebox Name Internet Service TV Service Fixed Phone Service Tariffs
Freebox Révolution ADSL2+, VDSL2, fibre Optional for an extra €1,99/month: up to 220 TV channels Unlimited calls to fixed and mobile lines in France, towards fixed lines in 110 destinations and mobile lines in 13 destinations €35,98/month, comes as a 12-month contract
Freebox Mini 4K ADSL2+, VDSL2, fibre Up to 220 TV channels Unlimited calls to fixed and mobile lines in France, towards fixed lines in 110 destinations and mobile lines in 12 destinations €29,99/month commitment-free
€14,99/month with a 12-month committment (then upped to €34.99)
Freebox Crystal ADSL (for zones non dégroupées) Optional for an extra €4,99/month: up to 220 TV channels Unlimited calls to fixed and mobile lines in France and towards fixed lines in 110 destinations €35,98/month commitment-free
€9,99/month with a 12-month committment (then upped to €24.99)
Freebox Delta ADSL2+, VDSL2, fibre Freebox TV : up to 220 TV channels
TV by Canal : 60 channels
Netflix
Unlimited calls to fixed and mobile lines in France, towards fixed lines in 110 destinations and mobile lines in 13 destinations €49,99/month commitment-free
+ €480 for the Player Devialet, paid upfront or in several installments (mandatory to purchase)
Freebox Delta S ADSL+2, VDSL2, fibre

Not included in this Freebox (dual play offer only)

Unlimited calls to fixed and mobile lines in France, towards fixed lines in 110 destinations and mobile lines in 13 destinations 39,99€/month, committment-free
Freebox One ADSL2+, VDSL2, fibre Freebox TV: up to 220 TV channels Unlimited calls to fixed and mobile lines in France, towards fixed lines in 110 destinations and mobile lines in 13 destinations 29,99€/month for 12 months then 39,99€/month
Comes as a 12-month contract

Look out for seasonal discounts and special promotions! Free is known for putting out regular reductions on its Freebox plans - make sure to regularly check out our Internet promotions in France plan so as not to miss out on a great deal!

How to subscribe to an Internet plan with Free

To subscribe to a Freebox, you can call Selectra at 09 77 55 72 27 Monday through Friday from 9:30 am to 7:30 pm or Saturday from 9 am to 6 pm - or ask for a free callback.

Our English-speaking advisors will be able to offer you guidance as to which Free Internet plan is best suited for you and your budget, and get you started with a French Internet contract. If possible, make sure you have a French IBAN and French phone number ready before the call.

How to cancel an Internet plan with Free

freebox-cancel

It may happen that you wish to cancel your Freebox subscription, if you are moving away of decide another plan suits your needs better for instance. The cancellation process for a Freebox and / or mobile subscription depends on whether you wish to keep the same phone number or not.

The cancellation procedures are as follows:

  • If you want to keep your phone number (fixed or mobile line), you simply need to know your RIO code, unique to your phone number, in order to make a request for portability. To do this, simply dial 3179 on the line you wish to keep, and take note of the digits that will hear being read out. Your RIO code will be requested by Free or your new provider at the time of a new subscription. Keep in mind that your phone number is unique and can not exist in two different operators, so the operator will terminate your former contract following the portability of a number.
  • If you want to change your phone number, the process requires more important steps - actually carried out by the subscriber itself. You need to print out the cancellation form found on your Subscriber Account, in the section -> "Mon Abonnement" -> "Résiliser mon abonnement". The completed form must be sent to the following address:

Publidispatch
FREE résiliation
BP 40090
91003 EVRY CEDEX

Contacting Free France about a Freebox

freebox

If you ever need to contact Free Mobile France - for technical assistance, to change your contract or for questions about your bills for instance - there are many ways to get in touch with the Free advisors.

The easiest way is to dial the Free Customer Service number: 3244. It is reserved to current subscribers looking for information. The line is open 24 hours a day, 7 days a week, however it is recommended to take advantage of the off-peak hours, which are between 9pm and 9am and between 2.30pm and 4.00pm.

If you are calling from abroad, you'll need to dial +33 178 569 560.

For future subscribers and new subscriptions, the number to call is 1044. It has the same characteristics as the first number.

Ifyou are unable to use a phone, or would rather use another mean of contact, here are your other options:

  • Via online chat on the operator's website
  • Via the provider's social networks Facebook and Twitter
  • By mail at: Free, Service National Consommateur, 75371 Paris Cedex 08