Freebox, the Internet box by Free Mobile

Free Mobile is one of the major phone and broadband operators in France. Although it markets itself as a low-cost provider, today it has a catalogue of high-tech, the high-speed Internet offers for ASDL and fibre optic alike delivered thanks to its Freeebox devices. Discover more about the different Freeboxes below.

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What are the different Freebox offers?

Free Mobile, one of the largest Internet providers in France, has a total of 6 Internet boxes known as Freebox: the Freebox Crystal, mini 4K, Revolution, One, Delta and Delta S. These boxes are offered either with dual play (Internet + a fixed line) or triple play (Internet + a fixed-line + Free TV). They come either as a 12-month contract or as a commitment-free package, depending on the box.

For the 12-month contracts, you will notice that you get a discount on the monthly subscription price for the first year, before the price increases quite considerably.

Below is the rundown of all the options.

Offers valid as of 17/11/2025

Offer	Included services	Price
Freebox Pop S No contract	Up to 5 Gbit/s download   Up to 900 Mbit/s upload   TV decoder not included   Calls not included	23,99€/month +33 9 77 55 72 27 Subscribe online Selectra service
Freebox Pop Fibre No contract	Up to 5 Gbit/s download   Up to 900 Mbit/s upload   300 TV channels included   Canal+ Live offert 3 mois   Landline calls + mobile calls	From 29,99€/month +33 9 77 55 72 27 Subscribe online Selectra service
Freebox Ultra Essentiel No contract	Up to 8 Gbit/s download   Up to 8 Gbit/s upload   340 TV channels included   CANAL+ Live inclus 3 mois   Landline calls + mobile calls	From 39,99€/month +33 9 77 55 72 27 Subscribe online Selectra service
Freebox Ultra No contract	Up to 8 Gbit/s download   Up to 8 Gbit/s upload   340 TV channels included   Netflix et Prime Vidéo inclus   Landline calls + mobile calls	From 49,99€/month +33 9 77 55 72 27 Subscribe online Selectra service

Non-exhaustive selection of telecom offers, sorted by price.

Look out for seasonal discounts and special promotions! Free is known for putting out regular reductions on its Freebox plans - make sure to regularly check out our Internet promotions in France plan so as not to miss out on a great deal!

How to subscribe to an Internet plan with Free

To subscribe to a Freebox, go to the Free mobile website and follow the subscription steps. 

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How to cancel an Internet plan with Free

It may happen that you wish to cancel your Freebox subscription, if you are moving away or decide another plan suits your needs better for instance. The cancellation process for a Freebox and/or mobile subscription depends on whether you wish to keep the same phone number or not.

The cancellation procedures are as follows:

• If you want to keep your phone number (fixed or mobile line), you simply need to know your RIO code, unique to your phone number, in order to make a request for portability. To do this, simply dial 3179 on the line you wish to keep and take note of the digits that will hear being readout. Your RIO code will be requested by Free or your new provider at the time of a new subscription. Keep in mind that your phone number is unique and can not exist in two different operators, so the operator will terminate your former contract following the portability of a number.
• If you want to change your phone number, the process requires more important steps - actually carried out by the subscriber itself. You need to print out the cancellation form found on your Subscriber Account, in the section -> "Mon Abonnement" -> "Résiliser mon abonnement". The completed form must be sent to the following address:

Publidispatch
FREE résiliation
BP 40090
91003 EVRY CEDEX

Contacting Free France about a Freebox

If you ever need to contact Free Mobile France - for technical assistance, to change your contract or for questions about your bills for instance - there are many ways to get in touch with the Free advisors.

The easiest way is to dial the Free Customer Service number: 3244. It is reserved for current subscribers looking for information. The line is open 24 hours a day, 7 days a week, however, it is recommended to take advantage of the off-peak hours, which are between 9 pm and 9 am and between 2.30 pm and 4.00 pm.

If you are calling from abroad, you'll need to dial +33 178 569 560.

For future subscribers and new subscriptions, the number to call is 1044. It has the same characteristics as the first number.

If you are unable to use a phone, or would rather use another mean of contact, here are your other options:

• Via online chat on the operator's website
• Via the provider's social networks Facebook and Twitter
• By mail at Free, Service National Consommateur, 75371 Paris Cedex 08