Eni is the third-largest natural gas supplier in France in terms of number of customers. The company offers fixed and indexed rate options at prices that are lower than the GDF Suez/Engie regulated tariffs (tarifs réglementés). Whether you are a new customer or an existing one, find all the ways to get in touch with Eni here in our guide
Which Customer Service Contact Do You Need for Eni?
|Your situation||Who to call|
|You would like to sign up for an energy plan with eni||Call Selectra's English-speaking customer service at 09 87 67 37 93
|You are an existing customer and have questions about your contract||0 970 820 320 for residential customers
0 800 1000 46 for professional customers
|You smell gas or are experiencing an interruption in supply||Call GRDF at 0 800 47 33 33|
When to Call Eni Customer Service?
Customer service is a priority with Eni, and average waiting times over the past 6 months have been less than 30 seconds. Nevertheless, there are some moments throughout the week that are typically quite busy. In general, it is best to call Eni at midday and at the end of the week, and to avoid calling Eni on Mondays.
|Likelihood of long waiting time||Monday||Tuesday||Wednesday||Thursday||Friday||Saturday|
|Morning (9 am-12:30 pm)||High||Medium||Medium||Medium||Low||Medium|
|Midday (12:30 pm-2 pm)||Medium||Low||Low||Low||Low||Low|
|Afternoon (2 pm-8 pm)||High||Medium||Medium||Medium||Low||/|
Other Ways to Reach Eni
Along with calling Eni, you can also access many customer service features, including information about your plan, your bill, your consumption, payment options in your online space (espace client) on Eni's website.
Eni Customer Service Email Address:
You can email Eni customer service by filling out an online form.
Mailing Address for Eni
24 rue Jacques Ibert
Eni's headquarters are located at 24 rue Jacques Ibert, CS 50001, 92533 Levallois-Perret Cedex.