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Contact SFR Customer Service in France

Sign up for a plan with SFR Call 09 77 55 72 27 (free), Monday through Friday from 9:30 am to 7:30 pm to speak to an English-speaking customer service agent and purchase an Internet or mobile phone plan with SFR. You can also ask for a free callback or contact hello@selectra.info. If possible, make sure you have a French IBAN and French phone number ready before the call.

Looking to get in touch with the SFR Customer Service in France? Whether you are a new customer wanting to sign up for a plan with SFR, or an existing customer looking for help with a question, find all the various ways to reach SFR here.

Most SFR Customer Service requests can be dealt with online, so if you are comfortable reading French and have no problem navigating the SFR website, we recommend trying that first. With that said, sometimes you may want to reach SFR by other means. Here are the various ways you can get in touch with SFR in France.

  1. The SFR English-Speaking Customer Service
  2. How to get technical Assistance for SFR
  3. Other ways to reach the SFR Customer Service
  4. The SFR Customer Service for New Customers
  5. Find an SFR Boutique Near You
  6. SFR Customer Support Online
  7. SFR Postal Adresses
  8. SFR Headquarters
  9. How to Reach SFR Customer Help from Abroad
  10. Useful French Phrases to Help You When Dealing With SFR Customer Service

The SFR English-Speaking Customer Service

If you are looking to sign up for a new telephone or Internet plan with SFR, call Selectra's English-speaking Customer Assistance, available at 09 77 55 72 27, Monday to Friday, from 9:30 am to 7:30 pm - or ask for a free callback.

Existing customers will find English-speaking Customer Support with SFR somewhat limited. There appears to be an English (and Arab) Customer Service Helpline for SFR at 1026 when dialed in France (or +33(0)6 1000 1026 from abroad), but according to online forum discussions customers are often redirected to the regular French Customer Support. SFR thus offers only limited English-speaking help online, aside from a few discussions in its online forum. You may be able to find someone who speaks English in an SFR boutique, though this is not guaranteed.

Expert Advice

To reach English-speaking Customer Assistance for SFR, try sending them a message via social media, such as on their Facebook page or via Twitter.

How to get technical Assistance for SFR

SFR offers a good deal of technical assistance on their website. You can also reach SFR technical assistance at the relevant customer service number (see below)

Other ways to reach the SFR Customer Service

All of SFR's automated Customer Service is available 24 hours a day, seven days a week. You can also contact the Live Customer Support which is available Monday through Saturday from 8 am to 8 pm through a chat, which you will be able to access through your SFR account.

If you would rather talk to someone on the phone, you will need to dial 1023. Note that the best times to call are in the morning between 8 am and 12 pm, or in the afternoon from 2 pm to 6 pm.

SFR Customer Service Phone Numbers
Customer Service Phone Number
Automated mobile phone customer service 963 or 06 1000 1963
Automated internet customer service 0 805 701 801
Phone customer service

1023

Customer service when calling from abroad + 336 1000 1023

The SFR Customer Service for New Customers

To sign up for a mobile phone or Internet (with or without television) with SFR, call Selectra at 09 77 55 72 27 (free when dialed from a fixed telephone line) or ask for a free callback to reach English speaking customer service.  You can find out more about SFR offers and how to sign up for a plan in our guide to SFR in France.

Find an SFR Boutique Near You

SFR operates hundreds of boutiques across France, so you should be able to find a physical location near you. You can find the address for the SFR shop in your area in this online directory (in French).

You can find assistance with the following in an SFR shop:

  • Learning about and signing up for a mobile phone or Internet plan
  • Buying a prepaid mobile phone
  • Questions about your existing mobile phone or Internet plan, such as questions about data usage, coverage, technical problems, etcetera
  • Purchasing a new mobile phone

As of April 2016 SFR offers free training workshops in some of their boutiques to teach customers how to use their optical fibre modems.

SFR Customer Support Online

If you are comfortable reading French, you may find SFR's online Customer Support a more efficient option than the telephone, as it allows you to avoid lengthy time spent on hold.

Existing customers can request assistance in their online personal space (Espace Client SFR). You will have received your online credentials in the documents accompanying your subscription, though SFR can resend a username/password if you have forgotten them. In your Espace Client you will find the following services:

  • Technical assistance (Urgences et dépannage)
  • Information about your consumption (Info Conso or Consommation en cours)
  • Billing information (Factures et Paiements)
  • SFR promotions and options to change your plan (Offres & options)
  • Mobile phone information (Mobile & Carte SIM)
  • Internet modem information (Offre & équipements)
  • Personal information (Contrat & cordonnées)
  • Customer rewards (Avantages client)

You can also reach SFR customer support online through the SFR online forum (Forum SFR), via their Facebook page or via Twitter.

The SFR Postal Address

We recommend calling SFR or submitting a customer service request online for timely responses to your questions and concerns. However, mobile phone cancellations and for official complaints should be sent by post.

Cancelling Your SFR Mobile Phone Plan

Generate a free cancellation letter template from Selectra via this free cancellation service

To cancel your mobile plan with SFR, you will need to send a letter by recommended post (lettre recommandée avec avis de réception). The cancellation letter (lettre de résiliation) that you send to SFR must contain your full name (prénom, nom de famille), your account number (identifiant abonné), and your account ID (numéro de Ligne de l’abonné). Send your cancellation letter (don't forget to ask for an avis de réception at the post) to the following address:

Service Client SFR - Mobile
TSA 73917
62978 Arras Cedex 9

Cancelling an SFR Internet Plan

You will also need to send a lettre recommandée avec avis de réception to SFR in order to cancel an Internet plan with them. You need to provide at least one month's notice to cancel an Internet plan, and will have to pay a penalty if cancelling before 12 months on the contract. The lettre de résiliation must contain your full name (prénom, nom de famille), your account number (identifiant abonné), and your account ID (numéro de Ligne de l’abonné), along with the date for cancellation. The cancellation letter can be sent to:

Service Client SFR – box et Ligne Fixe
TSA 30144
94098 Creteil Cedex

Making a Complaint to SFR

Your first course of action when you have a complaint with SFR is to contact their customer service, either online or over the phone (1023). If you are unable to resolve the problem and would like to make a formal, written complaint, send a letter to the relevant customer service postal address:

SFR Customer Service Addresses
Service Client SFR - Mobile
TSA 73917
62978 Arras Cedex 9
Service Client SFR – box et Ligne Fixe
TSA 30144
94098 Creteil Cedex

If you are unable to resolve your complaint through SFR's regular customer service, you can send a letter to SFR's mediation service, called the Service National Consommateur. The letter must be sent by recommended post (lettre recommandée avec avis de réception) in order to be treated.

SFR Service Consommateurs Addresses
Service Client SFR - Mobile
Service Consommateurs
TSA 83918
62978 ARRAS Cedex 9
Service Client SFR – box et Ligne Fixe
Service Consommateurs
TSA 30144
94098 Creteil Cedex

Find out how to make a complaint about your Internet or mobile phone provider in our guide.

SFR Email Address

SFR does not have an email address for customer support. However, you can still complete an online contact form on the SFR website, or send a message via your Espace Client SFR.

SFR Headquarters

SFR corporate headquarters are located at 1 Square Bela Bartok 75015 Paris.

SFR's administrative headquarters are located at 12, rue Jean-Philippe Rameau - CS 80001 - 93634 La Plaine Saint-Denis CEDEX. The telephone number is 01 85 06 00 00.

How to Reach SFR Customer Help from Abroad

Try SFR's Online Assistance page or online forums first for problems with your mobile phone or Internet connection. If you need to reach customer service from abroad by telephone, dial + 336 1000 1023.

Useful Customer Service-Related Phrases
French Phrase English Definition French Phrase English Definition
Service Client Customer Service Espace Client Customer space
Consommation Consumption/usage Dépannage Troubleshooting/repair
Facture/Facturation Bill/Billing Paiement Payment
Souscription Sign up Résiliation Cancellation
Lettre de résiliation Cancellation letter Lettre recommandée avec avis de reception Letter sent by recommended post
Mon téléphone ne marche pas My telephone is not working
Je ne peux pas (faire/recevoir) des (appels/SMS) I cannot (make/receive) (calls/texts)
Il y a une problème avec mon facture There is a problem with my bill