Contact SFR Customer Service in France
Looking to get in touch with the SFR Customer Service in France? Whether you are a new customer wanting to sign up for a plan with SFR, or an existing customer looking for help with a question, find all the various ways to reach SFR here.
Most SFR Customer Service requests can be dealt with online, so if you are comfortable reading French and have no problem navigating the SFR website, we recommend trying that first. With that said, sometimes you may want to reach SFR by other means. Here are the various ways you can get in touch with SFR in France.
The SFR English-Speaking Customer Service
If you are looking to sign up for a new telephone or Internet plan with SFR, call Selectra's English-speaking Customer Assistance, available at 09 77 55 72 27, Monday to Friday, from 8am to 9;pm and 9:30 am to 6:30 pm on Saturdays and on Sundays 9 am to 5 pm - or ask for a free callback.
Existing customers will find English-speaking Customer Support with SFR somewhat limited. There appears to be an English (and Arab) Customer Service Helpline for SFR at 1026 when dialed in France (or +33(0)6 1000 1026 from abroad), but according to online forum discussions customers are often redirected to the regular French Customer Support. SFR thus offers only limited English-speaking help online, aside from a few discussions in its online forum. You may be able to find someone who speaks English in an SFR boutique, though this is not guaranteed.
How to get technical Assistance for SFR
SFR offers a good deal of technical assistance on their dedicated website. You can also reach SFR technical assistance at the relevant customer service number (see below)
Other ways to reach the SFR Customer Service
All of SFR's automated Customer Service is available 24 hours a day, seven days a week. You can also contact the Live Customer Support which is available Monday through Saturday from 8 am to 8 pm through a chat, which you will be able to access through your SFR account.
If you would rather talk to someone on the phone, you will need to dial 1023. Note that the best times to call are in the morning between 8 am and 12 pm, or in the afternoon from 2 pm to 6 pm.
|Customer Service||Phone Number|
|Automated mobile phone customer service||963 or 06 1000 1963|
|Automated internet customer service||0 805 701 801|
|Phone customer service||
|Customer service when calling from abroad||+ 336 1000 1023|
The SFR Customer Service for New Customers
To sign up for a mobile phone or Internet (with or without television) with SFR, call Selectra at 09 77 55 72 27 (free when dialled from a fixed telephone line) or ask for a free callback to reach English speaking customer service. You can find out more about SFR offers and how to sign up for a plan in our guide to SFR in France.
Find an SFR Boutique Near You
SFR operates hundreds of boutiques across France, so you should be able to find a physical location near you. You can find the address for the SFR shop in your area in this online directory (in French).
You can find assistance with the following in an SFR shop:
- Learning about and signing up for a mobile phone or Internet plan
- Buying a prepaid mobile phone
- Questions about your existing mobile phone or Internet plan, such as questions about data usage, coverage, technical problems, etcetera
- Purchasing a new mobile phone
SFR Customer Support Online
If you are comfortable reading French, you may find SFR's online Customer Support a more efficient option than the telephone, as it allows you to avoid lengthy time spent on hold.
Existing customers can request assistance in their online personal space (Espace Client SFR). You will have received your online credentials in the documents accompanying your subscription, though SFR can resend a username/password if you have forgotten them. In your Espace Client you will find the following services:
- Technical assistance (Urgences et dépannage)
- Information about your consumption (Info Conso or Consommation en cours)
- Billing information (Factures et Paiements)
- SFR promotions and options to change your plan (Offres & options)
- Mobile phone information (Mobile & Carte SIM)
- Internet modem information (Offre & équipements)
- Personal information (Contrat & cordonnées)
- Customer rewards (Avantages client)
The SFR Postal Address
We recommend calling SFR or submitting a customer service request online for timely responses to your questions and concerns. However, mobile phone cancellations and for official complaints should be sent by post.
Cancelling Your SFR Mobile Phone Plan
Generate a free cancellation letter template
To cancel your mobile plan with SFR, you will need to send a letter by recommended post (lettre recommandée avec avis de réception). The cancellation letter (lettre de résiliation) that you send to SFR must contain your full name (prénom, nom de famille), your account number (identifiant abonné), and your account ID (numéro de Ligne de l’abonné). Send your cancellation letter (don't forget to ask for an avis de réception at the post) to the following address:
Service Client SFR - Mobile
69947 LYON Cedex 20
Cancelling an SFR Internet Plan
You will also need to send a lettre recommandée avec avis de réception to SFR in order to cancel an Internet plan with them. You need to provide at least one month's notice to cancel an Internet plan, and will have to pay a penalty if cancelling before 12 months on the contract. The lettre de résiliation must contain your full name (prénom, nom de famille), your account number (identifiant abonné), and your account ID (numéro de Ligne de l’abonné), along with the date for cancellation. The cancellation letter can be sent to:
SFR Service Résiliation,
69947 LYON Cedex 20
Making a Complaint to SFR
Your first course of action when you have a complaint with SFR is to contact their customer service, either online or over the phone (1023). If you are unable to resolve the problem and would like to make a formal, written complaint, send a letter to the relevant customer service postal address:
|Service Client Abonnés SFR
69947 LYON Cedex 20
|Service Client SFR Box et Fibre SFR
69947 LYON Cedex 20
If you are unable to resolve your complaint through SFR's regular customer service, you can send a letter to SFR's mediation service, called the Service National Consommateur. The letter must be sent by recommended post (lettre recommandée avec avis de réception) in order to be treated.
|SFR Service Recours Consommateurs
69947 LYON Cedex 20
Find out how to make a complaint about your Internet or mobile phone provider in our guide.
SFR Email Address
SFR does not have an email address for customer support. However, you can still complete an online contact form on the SFR website, or send a message via your Espace Client SFR.
SFR corporate headquarters are located at 1 Square Bela Bartok 75015 Paris.
SFR's administrative headquarters are located at 12, rue Jean-Philippe Rameau - CS 80001 - 93634 La Plaine Saint-Denis CEDEX. The telephone number is 01 85 06 00 00.
How to Reach SFR Customer Help from Abroad
Try SFR's Online Assistance page or online forums first for problems with your mobile phone or Internet connection. If you need to reach customer service from abroad by telephone, dial + 336 1000 1023.
|French Phrase||English Definition||French Phrase||English Definition|
|Service Client||Customer Service||Espace Client||Customer space|
|Lettre de résiliation||Cancellation letter||Lettre recommandée avec avis de reception||Letter sent by recommended post|
|Mon téléphone ne marche pas||My telephone is not working|
|Je ne peux pas (faire/recevoir) des (appels/SMS)||I cannot (make/receive) (calls/texts)|
|Il y a une problème avec ma facture||There is a problem with my bill|