By In short
SFR customer service: all your options at a glance
SFR's main customer service number is 1023 (Mon–Sat 8am–8pm), or +33 9 70 83 1023 from abroad. Unlike Orange, SFR has no dedicated English-speaking line — English support on 1026 is exclusively for SFR Discover prepaid customers.
Main number: 1023 — Mon–Sat 8am–8pm · Mobile, Internet & TV
Quick Reference
How to call the SFR France helpline?
SFR Main Customer Service Numbers
If you need to contact SFR France customer service by phone, here are the main contact numbers:
| Service | Number | Opening hours |
|---|---|---|
| Customer service (existing customers) | 1023 | Mon–Sat 8am–8pm (technical Mon–Sun 8am–9pm) |
| Sales (new customers) | 1099 | Mon–Sat 8am–8pm |
| English line (SFR Discover only) | 1026 | Mon–Sat 8am–8pm |
| From abroad | +33 9 70 83 1023 | Mon–Sat 8am–8pm |
Updated in May 2026 — Source: SFR
SFR customer service in English (SFR Discover only)
SFR offers an English-speaking phone line only for SFR Discover prepaid customers.
- →Call 1026 from France or +33 9 70 83 10 26 from abroad ;
- →This number is strictly for SFR Discover prepaid SIM cards, not standard mobile or fibre contracts ;
- →The automated menu starts in English ;
- →You must enter the mobile number linked to your prepaid SIM ;
- →An English-speaking advisor can assist with SIM activation, top-ups, balance checks, or network issues.
💡 Tip
No English line for standard SFR contracts
For regular SFR mobile or fibre plans, there is no official English hotline. You can try calling 1023 and asking at the start of the call if the advisor speaks English, but this is not guaranteed. Alternatively, contact SFR via the Espace Client chat at your own pace.
How to contact SFR Customer Service by email and online?
SFR does not offer a public customer service email address for standard mobile or internet support. If you are an existing customer, the main way to contact SFR online is through your personal account, called the Espace Client.
To get help, log in to your Espace Client using the username and password created when you subscribed. If you have forgotten your login details, you can reset them directly on the SFR login page.
Inside your account, you can:
- Request technical support under "Urgences et dépannage" ;
- Check your data usage in "Info Conso" or "Consommation en cours" ;
- Access your bills in "Factures et Paiements" ;
- Change your plan or add options in "Offres & options" ;
- Manage your SIM card or mobile in "Mobile & Carte SIM" ;
- View information about your Internet box in "Offre & équipements" ;
- Update your personal details in "Contrat & coordonnées" ;
- Access loyalty benefits in "Avantages client".
💡 SFR online chat
Live chat — often easier than calling
SFR offers live chat through the Espace Client (Mon–Sat 8am–8pm) — a good option if you prefer to translate at your own pace rather than call. Note that chat is only available to existing customers.
Find an SFR Boutique near you to get help from customer service
SFR operates hundreds of boutiques across France, so you should be able to find a physical location near you. You can find the address for the SFR shop in your area in this online directory (in French).
You can find assistance with the following in an SFR shop:
- →Learning about and signing up for a mobile phone or Internet plan ;
- →Buying a prepaid mobile phone ;
- →Questions about your existing mobile phone or Internet plan, such as questions about data usage, coverage, or technical problems ;
- →Purchasing a new mobile phone.
SFR customer service address for written complaints
Most SFR requests, including complaints and cancellations, are now handled online through your customer account. However, if you prefer to send a written complaint by post, you can write to:
Make sure to include your full name, contract number, mobile or landline number, and a clear description of your issue. Sending your letter by registered mail with acknowledgment of receipt is recommended for formal complaints.
💡 Good to know
How to cancel your SFR contract
SFR cancellations are now mainly done online via your Espace Client, in the "Résilier" section, in line with current French regulations on simplified online termination. You can also contact customer service before cancelling to check notice periods or potential fees, depending on your contract type.
How Good is SFR Customer Service? ARCEP Quality Data
Here is how SFR rates on key service quality metrics, according to the latest ARCEP customer satisfaction survey (2026 edition):
| Criteria | SFR | Note |
|---|---|---|
| Overall satisfaction | 7.6 / 10 | Lowest of the four major operators |
| Issue resolution rate | 90% | Second highest after Orange |
| First appointment installation | 87% | Solid score for new Fibre connections |
| Technician intervention rate | 87% | Good score for on-site support |
| Connection damage rate | 21% | Highest among operators — low sample base, interpret with caution |
Source: ARCEP — 2026 edition. ARCEP is France's independent telecommunications regulator.
A few things worth knowing before you call:
- Overall satisfaction of 7.6/10 is the lowest of the four major operators, though still a broadly positive score ;
- Issue resolution rate of 90% is the second highest after Orange — meaning most problems are resolved on first contact ;
- 87% technician intervention rate — a solid score for those who do need a visit ;
- Connection damage rate of 21% is the highest figure among the four operators — however, ARCEP notes that this score is calculated on a low sample base for SFR, which means it should be interpreted with caution.
ℹ️ What is ARCEP?
France's independent telecoms regulator
ARCEP is France's independent telecommunications regulator. Its annual customer satisfaction survey measures real user experience across all major French operators, making it the most reliable and impartial benchmark available for comparing service quality.
SFR's Customer Service: FAQ
What is the SFR customer service number? Show Close
The SFR customer service number is 1023 if you are calling from France. From abroad, dial +33 9 70 83 1023 to reach SFR support.
Is there an English-speaking SFR customer service? Show Close
There is limited English-speaking SFR customer service available on 1026, but only for SFR Discover prepaid offers. For other plans, you must call 1023 and ask if an advisor can speak English.
Does SFR have a customer service email address? Show Close
SFR does not provide a public customer service email address for standard support. Existing customers must contact SFR through their online account, called the Espace Client.
How can I contact SFR customer service online? Show Close
You can contact SFR customer service online through your Espace Client, where you can access chat support and submit assistance requests. Chat is generally available Monday to Saturday from 8am to 8pm.
What is the best time to call SFR customer service? Show Close
The best time to call SFR customer service is usually in the morning between 8am and 10am or early afternoon between 2pm and 4pm. Avoid late mornings and evenings when call volumes are higher.
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