SFR Customer Service: how to contact SFR English helpline?

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Looking to get in touch with the SFR Customer Service in France? Whether you are a new customer wanting to sign up for a plan with SFR, or an existing customer looking for help with a question, find all the various ways to reach SFR here. Most SFR Customer Service requests can be dealt with online, so if you are comfortable reading French and have no problem navigating the SFR website, we recommend trying that first. With that said, sometimes you may want to reach SFR by other means. Here are the various ways you can get in touch with SFR in France.

How to call the SFR France helpline?

SFR Customer Service Numbers & English-speaking helpline

Contacting SFR in France can be confusing, especially if you need support in English. The main SFR customer service number is 1023, available for mobile and internet users within France. For international calls, or if you prefer English-speaking assistance, there are additional options to make sure you get help quickly.

Phone Numbers:

• SFR French Helpline: 📞1023 (free from an SFR line)
• SFR English Helpline: 📞1026 or 09 70 83 10 26 (free from an SFR line)
• SFR Sales Service: 📞1099
• English-speaking Selectra Advisor: +33 9 77 55 72 27 (free Selectra service)

💡 Tip: For new subscriptions, the Selectra English helpline can guide you through mobile, internet, and TV plans, ensuring you fully understand the options in English. Call us today at +33 9 77 55 72 27 ! We are open Monday to Friday, from 8am to 9;pm and 9:30 am to 6:30 pm on Saturdays and on Sundays 9 am to 5 pm.

When to call SFR helpline?

Knowing the best time to call SFR can save you a lot of waiting time. The SFR helpline is open Monday to Saturday from 8am to 9pm. Calling in the morning (8am–12pm) or early afternoon (2pm–6pm) usually results in faster service.

To help you plan your call efficiently, we’ve summarized the expected waiting times throughout the week:

How to get in touch with SFR Customer Service online and by email?

Online assistance, chat, and email support

SFR offers several online ways to contact customer service, which can often be faster than calling, as you avoid long waiting times.

Existing customers can request assistance in their online customer account (Espace Client SFR) using the credentials provided when signing up. If you have forgotten your username or password, SFR can resend them.

In your Espace Client, you can access:

• Technical assistance (Urgences et dépannage)
• Information about your consumption (Info Conso or Consommation en cours)
• Billing information (Factures et Paiements)
• SFR promotions and options to change your plan (Offres & options)
• Mobile phone information (Mobile & Carte SIM)
• Internet modem information (Offre & équipements)
• Personal information (Contrat & cordonnées)
• Customer rewards (Avantages client)

You can also contact SFR via chat, available Monday to Saturday from 8am to 8pm, directly through your Espace Client.

💡 Tip: For email support, you can reach SFR at [email protected]. SFR typically responds within 24 hours, making this a convenient option for non-urgent inquiries.

Contacting SFR on social media

You can also reach SFR customer support online through the SFR online forum, via their Facebook page or via X.

• The Facebook page
• The X (formerly Twitter) account
• The SFR online forum for general discussions and advice

These channels are useful for quick questions or guidance, but for detailed account issues, using Espace Client, chat, or email is recommended.

Find an SFR Boutique near you to get help from customer service

SFR operates hundreds of boutiques across France, so you should be able to find a physical location near you. You can find the address for the SFR shop in your area in this online directory (in French).

You can find assistance with the following in an SFR shop:

• Learning about and signing up for a mobile phone or Internet plan
• Buying a prepaid mobile phone
• Questions about your existing mobile phone or Internet plan, such as questions about data usage, coverage, technical problems, etcetera
• Purchasing a new mobile phone

SFR Customer Service postal address (complaints & cancellations)

We recommend calling SFR or submitting a customer service request online for timely responses to your questions and concerns. However, mobile phone cancellations and for official complaints should be sent by post.

Cancelling Your SFR Mobile Phone Plan

Generate a free cancellation letter template following our guide.

To cancel your mobile plan with SFR, you will need to send a letter by recommended post (lettre recommandée avec avis de réception). The cancellation letter (lettre de résiliation) that you send to SFR must contain your full name (prénom, nom de famille), your account number (identifiant abonné), and your account ID (numéro de Ligne de l’abonné). Send your cancellation letter (don't forget to ask for an avis de réception at the post) to the following address:

Cancelling an SFR Internet Plan

You will also need to send a lettre recommandée avec avis de réception to SFR in order to cancel an Internet plan with them. You need to provide at least one month's notice to cancel an Internet plan, and will have to pay a penalty if cancelling before 12 months on the contract. The lettre de résiliation must contain your full name (prénom, nom de famille), your account number (identifiant abonné), and your account ID (numéro de Ligne de l’abonné), along with the date for cancellation. The cancellation letter can be sent to:

Making a Complaint to SFR

Your first course of action when you have a complaint with SFR is to contact their customer service, either online or over the phone (1023). If you are unable to resolve the problem and would like to make a formal, written complaint, send a letter to the relevant customer service postal address:

If you are unable to resolve your complaint through SFR's regular customer service, you can send a letter to SFR's mediation service, called the Service National Consommateur. The letter must be sent by recommended post (lettre recommandée avec avis de réception) in order to be treated.

Find out how to make a complaint about your Internet or mobile phone provider in our guide.

Useful customer service-related phrases

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