SFR Customer Service: Phone Number, English Helpline & Email
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Our call center is currently closed. The opening hours are from Monday to Friday, from 8am to 9pm and 9:30 am to 6:30 pm on Saturdays and on Sundays 9 am to 5 pm.
The SFR customer service number in France is 1023. From abroad, dial +33 9 70 83 1023 to reach SFR customer service in French. SFR advisors are available Monday to Saturday, from 8am to 8pm, for mobile, Internet, and TV issues, and technical assistance is even available from Monday to Sunday, from 8 am to 9 pm. There is no fully dedicated English support, except for prepaid offers, by calling 1026.
| Type of SFR customer service | Contact |
|---|---|
| 📞 SFR Customer Service – France | 1023 |
| 🌍 SFR Customer Service – Abroad | +33 9 70 83 1023 |
| 📱 SFR English helpline for prepaid offers only 🇬🇧 ENGLISH | 1026 (or +33 9 70 83 10 26 from abroad) |
| ☎️ New Customers | 1099 |
| 💬 Online Help | SFR online chat customer support |
| ❌ Make a complaint | Send a registered letter to SFR Service Résiliation, TSA 30103, 69947 LYON Cedex 20 |
| ⭐️ Sign up for a broadband or mobile plan 🇬🇧 ENGLISH |
Updated in february of 2026 – source: SFR's official website
How to call the SFR France helpline?
SFR Main Customer Service Numbers
If you need to contact SFR France customer service by phone, here are the main customer service numbers:
- 1023 in France (free from an SFR line)
- +33 9 70 83 1023 from abroad
- 1099 for SFR Sales Service
💡 Tip
For new subscriptions, the Selectra English helpline can guide you through mobile, internet, and TV plans, ensuring you fully understand the options in English. Call us today at +33 9 77 55 72 27 (free service)! We are open Monday to Friday from 8.30 am to 8 pm, Saturdays from 9.30 am to 6 pm.
SFR customer service in English (SFR Discover only)
SFR offers an English-speaking phone line only for SFR Discover prepaid customers.
- Call 1026 from France or +33 9 70 83 10 26 from abroad
- This number is strictly for SFR Discover prepaid SIM cards, not standard mobile or fibre contracts
- The automated menu starts in English
- You must enter the mobile number linked to your prepaid SIM
- An English-speaking advisor can assist with SIM activation, top-ups, balance checks, or network issues
For regular SFR mobile or fibre plans, there is no official English hotline. You can try calling 1023 and ask at the start of the call if the advisor speaks English, but this is not guaranteed.
How to contact SFR Customer Service by email and online?
SFR does not offer a public customer service email address for standard mobile or internet support. If you are an existing customer, the main way to contact SFR online is through your personal account, called the Espace Client.
To get help, log in to your Espace Client using the username and password created when you subscribed. If you have forgotten your login details, you can reset them directly on the SFR login page.
Inside your account, you can:
- Request technical support under “Urgences et dépannage”
- Check your data usage in “Info Conso” or “Consommation en cours”
- Access your bills in “Factures et Paiements”
- Change your plan or add options in “Offres & options”
- Manage your SIM card or mobile in “Mobile & Carte SIM”
- View information about your Internet box in “Offre & équipements”
- Update your personal details in “Contrat & coordonnées”
- Access loyalty benefits in “Avantages client”
💬 Tip: SFR online chat
SFR also offers live chat support through the Espace Client. Chat is generally available Monday to Saturday from 8am to 8pm. This is often the easiest option if you are not comfortable speaking French on the phone, as you can take your time to translate messages if needed. If you are not yet a customer, you will not have access to the Espace Client, so phone support is usually the only direct way to reach SFR.
Find an SFR Boutique near you to get help from customer service
SFR operates hundreds of boutiques across France, so you should be able to find a physical location near you. You can find the address for the SFR shop in your area in this online directory (in French).
You can find assistance with the following in an SFR shop:
- Learning about and signing up for a mobile phone or Internet plan
- Buying a prepaid mobile phone
- Questions about your existing mobile phone or Internet plan, such as questions about data usage, coverage, technical problems, etcetera
- Purchasing a new mobile phone
SFR customer service address for written complaints
Most SFR requests, including complaints and cancellations, are now handled online through your customer account. However, if you prefer to send a written complaint by post, you can write to:
SFR Service Client
TSA 10101
69947 LYON Cedex 20
Source: SFR Assistance, “Adresses du Service Client SFR”, updated on the official SFR website.
Make sure to include your full name, contract number, mobile or landline number, and a clear description of your issue. Sending your letter by registered mail with acknowledgment of receipt is recommended for formal complaints.
💡 How to cancel your SFR contract today?
SFR cancellations are now mainly done online via your Espace Client, in the "Résilier" section, in line with current French regulations on simplified online termination. You can also contact customer service before cancelling to check notice periods or potential fees, depending on your contract type.
SFR's Customer Service: FAQ
What is the SFR customer service number?
The SFR customer service number is 1023 if you are calling from France. From abroad, dial +33 9 70 83 1023 to reach SFR support.
Is there an English-speaking SFR customer service?
There is limited English-speaking SFR customer service available on 1026, but only for SFR La Carte prepaid offers. For other plans, you must call 1023 and ask if an advisor can speak English.
Does SFR have a customer service email address?
SFR does not provide a public customer service email address for standard support. Existing customers must contact SFR through their online account, called the Espace Client.
How can I contact SFR customer service online?
You can contact SFR customer service online through your Espace Client, where you can access chat support and submit assistance requests. Chat is generally available Monday to Saturday from 8am to 8pm.
What is the best time to call SFR customer service?
The best time to call SFR customer service is usually in the morning between 8am and 10am or early afternoon between 2pm and 4pm. Avoid late mornings and evenings when call volumes are higher.