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Cancelling Internet & Phone Plans: la Lettre de Résiliation

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To cancel your mobile phone or Internet plan in France, whether it is with Free, Orange, Sosh, SFR, or Bouygues, the easiest thing to do is to send a lettre de résiliation (cancellation letter) by registered post.

Why do you have to send a registered letter? While some providers (such as Sosh and RED by SFR) accept cancellation online, not all of them do. Some providers accept online cancellation for mobile phones but not for Internet plans. However, they all accept cancellation by post, which is why we recommend sending one to cancel your plan. What's more, sending your cancellation letter by registered post will enable you to keep track of when they receive the letter.

La Lettre de Résiliation

Luckily, writing a cancellation letter for your mobile phone or Internet plan in France isn't too complicated. We've put together a few options to make it even easier:

Write Your Own Lettre de Résiliation

If you want to cancel your account because you are moving, simply copy and paste the text below, and fill in your specific information:

Your Name
Your Address
City, Postal Code

Your Operator
Address
City, Postal Code

Your City, The Date

Obj: Résiliation de mon abonnement (operator)

Madame, Monsieur,

 

Je vous informe, par la présente lettre recommandée, de ma volonté de résilier mon abonnement internet et mobile désigné sous le numéro de contrat #########.

 

Ma période d’engagement s’achève le (date). Néanmoins, mon contrat devra prendre fin le (date). J’ai conscience que, dans le cadre de mon abonnement internet, je vais devoir vous rendre le matériel. (note: only include this sentence if you are cancelling an internet contract)

 

En effet, devant prochainement déménager à l’étranger, je n’aurai plus la possibilité de bénéficier de vos services à l’adresse de ma nouvelle habitation. Vous retrouverez ci-joint les justificatifs de cette situation.

 

Je vous demande de m’envoyer une facture de clôture de compte ainsi qu’une confirmation écrite m’indiquant la date effective de résiliation.

 

Je vous remercie par avance de faire le nécessaire pour accéder à ma demande de résiliation et vous adresse mes sincères salutations.

 

[Signature]

Your Name

 

Don't forget to send supporting documentation that proves your upcoming move.

Use Selectra's Service Résiliation

We offer a free cancellation letter generator. Using it is quite simple:

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First, go to Selectra's Cancellation Service. You have the option of generating the letter and having it sent by registered post on your behalf (note, this costs 7.69€, but is free if you sign up for a new plan through Selectra), or of simply generating the letter and posting it yourself.

To generate the letter only, click on the link below the buttons.

Next, choose your operator from amongst our list.

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Then choose what type of plan you would like to cancel (internet, mobile phone, or both).

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Click on the link below the buttons to generate the letter and send it yourself, or choose to have it mailed for you via registered post.

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Note that if you are cancelling your mobile phone or Internet plan because you are leaving the country, you should send the letter yourself, as you will need to provide supporting documentation that proves your upcoming move.

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Next, fill out the form provided. Whether you are using our cancellation service, or writing a letter yourself, the information you need to provide to cancel your mobile phone or Internet plan includes:

  • Your full name
  • Your address (street number, city, postal code)
  • Your account number (note: you will find this number on your bill or in your online space)
  • Your email address
  • Your telephone number
  • The date your plan is supposed to end (date de fin d'engagement)
  • The date you would like to cancel your plan (date de prise en compte de la résiliation souhaitée)
  • Whether you wish to keep your mobile phone number (if relevant)

 

On the following page you will then be asked to verify the letter to ensure that the information in the letter is is correct. Click "back" to modify any information if necessary.

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Here you will have the option to have your letter sent by registered post. Click on the link that is directly below the buttons (Télécharger gratuitement votre lettre de résiliation au format pdf) to download the letter.

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Voila! Your letter is ready to print, sign, and send. 

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Where to Send Your Lettre de Résiliation

Here we have put together all of the addresses for cancelling your Internet or mobile phone plan in France. Don't forget that if you are cancelling an Internet plan, you are also responsible for returning any relevant material (internet modem, cables, etc). Our guide to cancelling your Internet plan in France provides further information.

Addresses for Cancellation of Service
Operator Address
Orange logo small Orange Service Résiliation, 33734 Bordeaux Cedex 9
Bouygues Telecom Service Clients Bouygues Telecom, 60436 Noailles Cedex
SFR Service Client SFR - Mobile, TSA 73917, 62978 Arras Cedex 9
Service Client SFR - Box et Ligne Fixe, TSA 30144, 94098 Creteil Cedex
Free Free Résiliation, 75371 PARIS Cedex 08
La Poste Mobile LA POSTE MOBILE, Service Client - TSA 16759, 95905 Cergy Pontoise Cedex 9
NRJ Mobile NRJ Mobile - Service Consommateurs, TSA 42002, 75087 PARIS CEDEX 02
Lebara mobile Lebara Mobile Service Client, 90, Boulevard National, 92250 La Garenne Colombes
Lycamobile Lycamobile SARL, 23/25 rue de Berri 75008 Paris

When to Send the Cancellation Letter

The termination of your mobile phone or Internet plan will take effect 10 days following the date of the reception of your cancellation letter, unless you have noted a date further in the future. Note that if you are cancelling your plan because you have left the country, you may have to wait until you have already left and have the appropriate documentation before you can cancel your Internet or mobile phone plan.

Supporting Documentation

If you have a plan that is sans engagement (non binding), you do not need to provide any accompanying documentation to justify your cancellation.

Fixed term plans, on the other hand, tend to include fees for early termination. However, if you are cancelling your fixed term plan because you are leaving the country, you should be able to close it without penalty. This is considered a motif legitime de resiliation, and is mandated by French law (loi Chatel).

You must include supporting documentation that proves your upcoming move in order to leave your plan without being charged early termination fees. While you should check with your provider to verify what types of documents they accept, typical pieces justicatives commonly accepted by French telecommunications operators include:

  1. Copy of a rental contract or property ownership title
  2. A copy of your work contract (note that it must specify a term of at least six months to a year)
  3. A moving bill
  4. Tax assessment notice
  5. For students: a letter of acceptance for a school program (of at least one year)

Note that the documents may have to be translated if they are not in French, English, Spanish, or German.