You are here
How to Contact the Engie Customer Service
Engie is the second-largest energy supplier in France, and the largest natural gas supplier in the country. Whether you are a new customer looking to open an energy account, or a current Engie customer, find all the contact information for the company here.
Engie English-Language Customer Service Helpline
At the time of writing, Engie does not operate a dedicated English-language customer service telephone line. However, Engie has some content in English on their website.
Finding the Right Contact for Your Situation
Engie customer service can help you with the following concerns:
- Sign up for a new account with Engie
- Questions about your bill
- Update your personal information (change of phone number, change of address)
- Questions about your consumption
|Your situation||Who to call?|
|You are moving to a home serviced with natural gas||
|Interruption in your gas supply or smell gas?||
|You are an existing Engie customer and have a question about your bill or your plan||
When to Call Engie to Avoid Long Waiting Times?
The customer service telephone number for Engie is free when dialled from a fixed telephone line in France. The average waiting time to reach Engie over the phone is at least 3 minutes. In general the best time to reach Engie is Friday or Saturday afternoon. During particularly busy times (especially when lots of people are moving house), demand for customer service occasionally exceeds Engie's abilities to take calls.
|Likelihood of long waiting times||Monday||Tuesday||Wednesday||Thursday||Friday||Saturday|
|Morning (8 am-12:30 pm)||High||Medium||Medium||Medium||Low||Medium|
|Midday (12:30 pm-2 pm)||Medium||Low||Low||Low||Low||Low|
|Afternoon (2 pm-6 pm)||High||Medium||Medium||Medium||Low||Low|
|Evening (6 pm-9 pm)||Medium||Low||Low||Low||Low||Low|
Opening an Account for Gas with Engie (GDF Suez)
If you are moving to a home with natural gas service, you will need to open an account for natural gas in your name. While Engie is the largest natural gas supplier in France and the only supplier able to offer GDF Suez regulated tariffs, alternate suppliers offer very competitive rates.
If you have decided on a plan with Engie, call their new customer sign-up number at 09 69 36 05 73 (Monday through Friday from 8 am to 9 pm). You will need to provide the following information to open an account for natural gas with Engie:
- Your contact information: name, e-mail address, phone number
- The address of your new accommodation. Don't forget the floor and apartment number if it is a flat (e.g. third floor, door on the left)
- The name of the previous occupant
- Your banking information (RIB) (IBAN and BIC, if you choose automatic payment)
The rate you pay for your natural gas depends on your consumption class, which is determined by how much natural gas you use. To determine your consumption class, the sales representative from Engie will ask you some questions about your home and your natural gas usage, such as questions about the size, number of occupants, heating/hot water energy source, etc. You can also estimate your consumption online (in French).
Other Ways to Contact Engie
From information about your bill to advice on how to save energy, you can find many answers to your customer service questions in your online space (espace client) on Engie's website.
Engie Customer Service Email Address
You can send an email to Engie customer service by filling out their online contact form.
For a timely response to your customer service concerns, we recommend calling Engie or contacting them online. However, in some cases (such as if you would like to make a complaint), it is necessary to send Engie a letter via post.
76934 ROUEN CEDEX 09
If you have been canvassed by Engie and wish to have your personal information deleted from their database, write a letter to the following address:
Branche Energie France
155, Bd Victor Hugo
93400 Saint Ouen
Engie's headquarters are located at Tour T1 – 1 place Samuel de Champlain, Faubourg de l’Arche, 92930 Paris La Défense cedex, France