How To Contact The Bouygues Telecom English helpline?
Looking for information about Bouygues Telecom customer service in France? Bouygues Telecom (pronunciation: "bweeg telecom") is one of the biggest telecommunications operators in France and offers a wide variety of mobile phone and Internet options. Here are the various ways to get in touch with Bouygues Telecom customer service.
| Customer Service | Phone Number |
|---|---|
| Bouygues Helpline | 📞614 from a Bouygues mobile phone 📞1064 from a fixed line or mobile phone with another operator |
| Bouygues Sales service | 📞3106 (free number) |
| Customer service when calling from abroad | 📞+33 660 614 614 |
| Bouygues Customer Service for prepaid SIM cards | 📞634 from a Bouygues mobile phone 📞1034 from a fixed line or mobile phone with another operator 📞+33 668 634 634 from abroad |
| Report a lost or stolen mobile phone | Online |
| Business customers (Pro) | 📞614 from a Bouygues mobile phone 📞1064 from a fixed line or mobile phone with another operator |
| Signing up for a French plan |
Does Bouygues Telecom have a Customer Service in English?
English-speaking customer support with Bouygues Telecom is limited. The company does not have English-speaking help online nor do they have an English-speaking customer service telephone number. There are a few English discussions in their online forum, though they are also limited. Alternatively, you may be able to find someone who speaks English in a Bouygues Telecom boutique.
Expert tip to reach customer service for Bouygues in English: try sending them a message on social media, such as on their Facebook page or via Twitter.
NEED A FRENCH PHONE PLAN?
Call an English-speaking Selectra advisor at +33 9 77 55 72 27 (Mon. to Fri. from 8 am to 9 pm and 9:30 am to 6:30 pm on Sat. and on Sun. 9 am to 5 pm) to help you sign up for a mobile phone plan.
NEED A FRENCH PHONE PLAN?
Call an English-speaking Selectra advisor at +33 9 77 55 72 27 (Mon. to Friday, from 8 am to 9 pm and 9:30 am to 6:30 pm on Saturdays and on Sundays 9 am to 5 pm) to help you sign up for a mobile phone plan.
NEED A FRENCH PHONE PLAN?
Call an English-speaking Selectra advisor at +33 9 77 55 72 27. Our call-center is currently closed. Ask for a free callback to help you sign up for a mobile phone plan.
NEED A FRENCH PHONE PLAN?
Call an English-speaking Selectra advisor at +33 9 77 55 72 27. Our call-center is currently closed. Ask for a free callback to help you sign up for a mobile phone plan.
How to call Bouygues customer service?
What is Bouygues contact number?
There are several telephone numbers to contact Bouygues:
- Bouygues Helpline: 📞614 from a Bouygues mobile phone, 📞1064 from a fixed line or mobile phone with another operator
- Bouygues Sales service: 📞3106 (free number when dialed from a fixed line).
- Customer service when calling from abroad: 📞+33 660 614 614
- Bouygues Customer Service for prepaid SIM cards : 📞634 from a Bouygues mobile phone, 📞1034 from a fixed line or mobile phone with another operator or 📞+33 668 634 634 from abroad
- English-speaking Selectra adviser : +33 9 77 55 72 27
When to call Bouygues Customer Service?
Bouygues Telecom contact hours are Monday to Saturday from 8am to 8pm, excluding public holidays.
| Risk of long waiting times | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
|---|---|---|---|---|---|---|
| Morning (8 am-12 pm) | High | High | High | High | High | High |
| Midday (12 pm-2 pm) | Low | Low | Low | Low | Low | Low |
| Afternoon (2 pm-6 pm) | Low | Low | Low | Low | Low | Low |
| Evening (6 pm-8 pm) | High | High | High | High | High | High |
In addition, Bouygues Telecom's automated customer service is available 24 hours a day, seven days a week. Live customer support is available Monday through Saturday from 8 am to 10 pm.
Technical assistance is available seven days a week, from 8 am to 10 pm.
How to Reach Bouygues Telecom Customer Help from Abroad?
Whether for technical assistance or customer service, your best bet for reaching Bouygues from abroad is online. You may be able to find help with technical problems on the Bouygues forum, or otherwise in the Bouygues Online Assistance page.
If you need to call Bouygues customer service from abroad, here are the numbers:
- Bouygues customer service: 📞+33 6 60 614 614
- Bouygues Customer Service for prepaid SIM cards: 📞+33 668 634 634
- English-speaking Selectra adviser : +33 9 77 55 72 27
How do I sign up for Bouygues by phone?
To sign up for a mobile phone or Internet with Bouygues Telecom, call 📞3106 (free when dialled from a fixed telephone line). Customer support is available in French Monday to Saturday, from 10 am to 10 pm.
How can I contact Bouygues Telecom Customer Service Online?
In most cases, contacting Bouygues Telecom customer service online is the most efficient means to get help, so if you are comfortable reading French and have no problem navigating the Bouygues Telecom website, we recommend trying that first, as it allows you to avoid lengthy time spent on hold.
Log on to your Bouygues Telecom Espace Client
Existing customers can request assistance in their online personal space (Espace Client Bouygues Telecom). You will have received your online credentials in the documents accompanying your subscription, though Bouygues Telecom can resend a username/password if you have forgotten them. In your Espace Client you will find the following services:
- Technical assistance (Urgences et dépannage)
- Information about your consumption (Info Conso or Consommation en cours)
- Billing information (Factures et Paiements)
- Bouygues Telecom promotions and options to change your plan (Offres & options)
- Mobile phone information (Mobile & Carte SIM)
- Internet modem information (Offre & équipements)
- Personal information (Contrat & cordonnées)
- Customer rewards (Avantages client)
Contact Bouygues by chat, forum or social networks
An effective way of contacting Bouygues is via online chat, accessible from the website. An advisor will respond quickly to help you find a solution to your problem or an answer to your question.
You can also reach Bouygues Telecom customer support online through the Bouygues Telecom online forum (Forum Bouygues Telecom. You may be able to find some guides in English, along with English discussions in the Bouygues online forum.
Bouygues is also on Facebook page or on X (ex-Twitter). You can contact them there.
What is Bouygues Telecom Email Address?
Bouygues Telecom does not have an email address for customer support. To email Bouygues Telecom customer service, you will need to complete an online contact form on the Bouygues Telecom website, or send an email via your Espace Client Bouygues Telecom.
What is Bouygues Telecom Postal Address?
We recommend calling Bouygues Telecom or submitting a customer service request online for timely responses to your questions and concerns. However, mobile phone cancellations and for official complaints should be sent by post. We strongly recommend that you send your letter by recorded delivery with acknowledgement of receipt.
Cancelling Your Bouygues Telecom Mobile Phone Plan
Generate a free cancellation letter template from Selectra with their free cancellation service
To cancel your mobile plan with Bouygues Telecom, you will need to send a letter by recommended post (lettre recommandée avec avis de réception). The cancellation letter (lettre de résiliation) that you send to Bouygues Telecom must contain your full name (first name, family name), your account number (identifiant abonné), and your account ID (numéro de Ligne de l’abonné). Send your cancellation letter (don't forget to ask for an avis de réception at the post) to the following address:
Service Client Bouygues Telecom - Mobile
TSA 59013
60643 Chantilly Cedex
Cancelling a Bouygues Telecom Internet Plan
You will also need to send a lettre recommandée avec avis de réception to Bouygues Telecom in order to cancel an Internet plan with them. You need to provide at least one month's notice to cancel an Internet plan and will have to pay a penalty if cancelling before 12 months on the contract. The lettre de résiliation must contain your full name (first name, family name), your account number (identifiant abonné), and your account ID (numéro de Ligne de l’abonné), along with the date for cancellation. The cancellation letter can be sent to:
Service Client Bouygues Telecom – box et Ligne Fixe
TSA 59013
60643 Chantilly Cedex
LET SELECTRA HELP MAKE CANCELLING SIMPLE!
Find a free Cancellation Letter template in French. Do you want to change operator and be guided through this process? Contact Selectra free of charge on +33 9 77 55 72 27 .
LET SELECTRA HELP MAKE CANCELLING SIMPLE!
Find a free Cancellation Letter template in French. Do you want to change operator and be guided through this process? Contact Selectra free of charge on
09 77 55 72 27
LET SELECTRA HELP MAKE CANCELLING SIMPLE!
Find a free Cancellation Letter template in French. Do you want to change operator and be guided through this process? Ask for a free callback!
LET SELECTRA HELP MAKE CANCELLING SIMPLE!
Find a free Cancellation Letter template in French. Do you want to change operator and be guided through this process? Contact Selectra free of charge on
09 77 55 72 27
Making a Complaint to Bouygues Telecom
Your first course of action when you have a complaint with Bouygues Telecom is to contact their customer service, either online or over the phone (614). If you are unable to resolve the problem and would like to make a formal, written complaint, send a letter to the Service Consommateurs address:
Bouygues Telecom
Service Consommateurs
60646 NoaillesCedex
Find a Bouygues Telecom Boutique Near You
Bouygues Telecom operates hundreds of boutiques across France, so you should be able to find a physical location near you. You can find the address for the Bouygues Telecom shop in your area in this online directory (in French).
You can find assistance with the following in a Bouygues Telecom shop:
- Learning about and signing up for a mobile phone or Internet plan
- Buying a prepaid mobile phone
- Questions about your existing mobile phone or Internet plan, such as questions about data usage, coverage, technical problems, etc.
- Purchasing a new mobile phone
Useful French Phrases to Help You When Dealing With Bouygues Customer Service
| French Phrase | English Definition | French Phrase | English Definition |
|---|---|---|---|
| Service Client | Customer Service | Espace Client | Customer space |
| Consommation | Consumption/usage | Dépannage | Troubleshooting/repair |
| Facture/Facturation | Bill/Billing | Paiement | Payment |
| Souscription | Sign up | Résiliation | Cancellation |
| Lettre de résiliation | Cancellation letter | Lettre recommandée avec avis de reception | Letter sent by registered post |
| Service après vente (SAV) | Customer service/After sales service | Numéro non-surtaxé. Prix d'un appel local | Non-paying number. Price of a local call |