How to contact Bouygues Telecom customer service in France?

Does Bouygues Telecom have a Customer Service in English?

Bouygues Telecom’s English-speaking customer service is limited. The company does not provide a dedicated English phone line or online chat, and most of their communication channels operate primarily in French. However, some advisors may be able to assist in English depending on availability.

You may also find occasional English-language discussions on the Bouygues community forum, though responses are often in French. If you prefer in-person help, you might encounter English-speaking staff at Bouygues Telecom boutiques in larger cities such as Paris or Lyon.

💡 Tip: The fastest way to reach someone who speaks English is to contact Bouygues via social media, especially Facebook or Twitter (X). Messages sent in English often get redirected to a bilingual advisor.

NEED A FRENCH PHONE PLAN?
Call an English-speaking Selectra advisor at +33 9 77 55 72 27 (Mon. to Fri. from 8 am to 9 pm and 9:30 am to 6:30 pm on Sat. and on Sun. 9 am to 5 pm) to help you sign up for a mobile phone plan. 
 

+33 9 77 55 72 27  
Free Callback 

NEED A FRENCH PHONE PLAN?
 

Call an English-speaking Selectra advisor at +33 9 77 55 72 27 (Mon. to Friday, from 8 am to 9 pm and 9:30 am to 6:30 pm on Saturdays and on Sundays 9 am to 5 pm) to help you sign up for a mobile phone plan. 
 

+33 9 77 55 72 27   Free Callback 

NEED A FRENCH PHONE PLAN?
Call an English-speaking Selectra advisor at +33 9 77 55 72 27 . Our call-center is currently closed. Ask for a free callback to help you sign up for a mobile phone plan. 
 

 Free Callback

NEED A FRENCH PHONE PLAN?
 

Call an English-speaking Selectra advisor at +33 9 77 55 72 27 . Our call-center is currently closed. Ask for a free callback to help you sign up for a mobile phone plan.
 

 Free Callback 

How to call Bouygues customer service?

Main Bouygues customer service phone numbers

Bouygues Telecom offers several dedicated phone numbers depending on your request. Whether you’re a mobile, internet, or prepaid customer, it’s best to use the right line to reduce waiting time and get faster help.

• Customer Service: 614 from a Bouygues mobile, or 1064 from another operator.
• Sales Service (for new contracts): 3106, free when dialled from a landline.
• My European SIM customers: +33 360 634 634

💡 Tip: If your issue concerns your Bouygues bill, mobile data, or internet line, make sure you have your customer number or contract ID ready before calling. It speeds up the process.

How to call Bouygues from abroad?

Travelling or living outside France? You can still reach Bouygues customer care easily. Calls from abroad are handled by the same teams, but charges depend on your operator.

• General customer service : +33 660 614 614
• Report a lost or stolen mobile phone : +33 800 29 1000

💡 Tip: If calling isn’t convenient, you can contact Bouygues online via the Bouygues Assistance page or their community forum, which is accessible 24/7.

Bouygues customer service hours

Bouygues Telecom advisors are available Monday to Saturday, from 8 a.m. to 8 p.m. (except public holidays), and even on Sundays and public holidays for technical assistance. To avoid long waits, try calling between 12 p.m. and 6 p.m., when lines are quieter.

Bouygues Service hours summary:

• Customer service (614/1064): 8 a.m. – 8 p.m. (Mon–Sat)
• Technical support: 8 a.m. – 8 p.m. (7 days a week + public holidays)
• Sales service: Mon–Sat from 8 a.m. to 9 p.m. + Sundays & public holidays from 10 a.m. to 9 p.m.
• Automatic assistance via Beety online chat: available 24/7 + contact with an advisor from 8 a.m. to 10 p.m.

To avoid long waits, check the table below showing typical waiting times by day and time:

Updated on 28 october of 2025 – Data provided by Bouygues Telecom's website.

Contact Bouygues Telecom Online: Chat, Email & Forum

Reaching Bouygues Telecom online is often the fastest and most convenient way to get help. If you’re comfortable using French, the Bouygues website and customer portal give you access to most support services without waiting on hold.

Log on to your Bouygues Telecom Espace Client

Existing customers can manage their account and get support directly through the Espace Client (online customer account). You’ll find all your subscription details and tools in one place: just log in with the credentials you received when signing up. Forgotten your login? Bouygues can resend your username or password via the login page.

Within your Espace Client, you can:

• Access technical assistance (Urgences et dépannage)
• Track your data usage (Consommation en cours)
• View and pay bills (Factures et paiements)
• Change your plan or options (Offres & options)
• Manage your SIM card and devices (Mobile & Carte SIM)
• Check your internet equipment details (Offre & équipements)
• Update your personal information (Contrat & coordonnées)
• View your customer benefits (Avantages client)

💡 Tip: The Espace Client is also available via the Bouygues Telecom app, making it easy to manage your account or request help wherever you are.

Contact Bouygues via Chat, Forum, or Social Media

If you prefer to message an advisor, Bouygues offers several online contact options:

• Live chat (on the Bouygues website): available for most common requests, quick and responsive.
• Community forum: the Bouygues Forum lets you search solutions shared by other users; some discussions are available in English.
• Social media: reach Bouygues on Facebook or X (Twitter). Messages in English are often answered by bilingual advisors.

💡 Good to know : Bouygues Telecom does not provide a public customer service email. To contact them in writing, use the online contact form or the secure messaging option inside your Espace Client.

Bouygues Customer Service Address (Complaints & Cancellations)

For the fastest response, we recommend contacting Bouygues Telecom online or calling their customer service. Most mobile plan cancellations are now handled directly through the Bouygues Espace Client or the Bouygues app, which is quicker and more convenient than sending a letter.

However, in some cases, such as cancelling a mobile plan without number portability, or for official complaints, sending a letter by recorded delivery is still required.

Cancelling a Bouygues mobile plan without portability

If you want to cancel your mobile plan without keeping your number, you need to send a cancellation letter (lettre de résiliation) by recommended post. The letter should include your full name, account number (identifiant abonné), and account ID (numéro de ligne).

Mailing address for mobile cancellations:

Service Client Bouygues Telecom – Mobile
TSA 59013
60643 Chantilly Cedex, France

For most other mobile plan cancellations, simply use the online portal or app: it’s faster and avoids postal delays.

👉 Generate a free cancellation letter template following our guide.

Cancelling a Bouygues Telecom Internet Plan

Internet and Bbox plans can generally be cancelled online via your Espace Client or the Bouygues app. Before returning any equipment, you must contact Bouygues customer service to confirm your cancellation and receive return instructions.

If you want to cancel by mail, the general cancellation address is:

Service Client Bouygues Telecom – Mobile
TSA 59013
60643 Chantilly Cedex, France

Once your cancellation is confirmed, you must return your equipment via Relais Colis, La Poste, or in a Bouygues Telecom store. You will receive a specific return address and a QR code to prepare your parcel, either in your Espace Client or by SMS/email.

• By Relais Colis: Follow the instructions and use the QR code to ship your equipment (free of charge).
• By mailbox pickup with Colissimo: no need to leave your home, €6.90 service charge applies.
• In a Bouygues Telecom store: You can drop off your equipment directly in store. Please note that a fee of €10 applies in the event of cancellation.

The specific address for returning equipment will always be communicated to you after the cancellation is confirmed.

💡 Tip: Always keep proof of shipment when returning equipment to avoid disputes or extra charges.

LET SELECTRA HELP MAKE CANCELLING SIMPLE! 
Find a free Cancellation Letter template in French. Do you want to change operator and be guided through this process? Contact Selectra free of charge on +33 9 77 55 72 27 .

+33 9 77 55 72 27  
Free Callback 

 

 

LET SELECTRA HELP MAKE CANCELLING SIMPLE! 

Find a free Cancellation Letter template in French. Do you want to change operator and be guided through this process? Contact Selectra free of charge on
+33 9 77 55 72 27

 Free Callback 

LET SELECTRA HELP MAKE CANCELLING SIMPLE! 
Find a free Cancellation Letter template in French. Do you want to change operator and be guided through this process? Ask for a free callback!

 Free Callback 

 

LET SELECTRA HELP MAKE CANCELLING SIMPLE! 

Find a free Cancellation Letter template in French. Do you want to change operator and be guided through this process? Contact Selectra free of charge on
+33 9 77 55 72 27

 Free Callback 

Making a complaint to Bouygues Telecom

If you have an issue that cannot be resolved online or by phone, you can submit a formal complaint. First, contact Bouygues customer service online or call 614 from a Bouygues mobile.

For a written complaint, send your letter to the Service Consommateurs:

Bouygues Telecom – Service Consommateurs
60646 Noailles Cedex, France

💡 Tip: Use recorded delivery with acknowledgement of receipt to ensure your complaint is officially received.

Find a Bouygues Telecom Boutique Near You

With over 500 Bouygues Telecom stores across France, finding a physical shop near you is easy. Simply use the Bouygues Telecom store locator (in French) to view opening hours, addresses, and available services in your area.

💡 Tip: The store locator also lets you book an appointment online, helping you avoid queues and get personalized assistance faster.

At a Bouygues Telecom boutique, you can:

• Get advice and subscribe to a new mobile or Internet plan
• Purchase smartphones
• Ask questions about your current mobile or broadband service (billing, data usage, coverage, etc.)
• Get help with technical issues or equipment setup
• Pick up or return your Internet box or mobile device after a contract change or cancellation

Please note that in-store staff mainly speak French, but some locations in larger cities (like Paris, Lyon or Nice) may have English-speaking advisors available.

Useful French phrases when dealing with Bouygues customer service