Bouygues Telecom Phone Plans: Prices, Offers and Allowances in 2021

Bouygues Telecom is one of France's largest broadband and phone providers. It has been offering mobile plans since 1996, but today the supplier has a wide range of data, calls and SMS allowances, with one to fit every budget and need. Find out all about the Bouygues Telecom phone plans in the following guide.

List of the Bouygues Telecom mobile phone plans

Below is a presentation of the Bouygues Telecom phone plans, including data plans, plans with a phone, low-cost plans and prepaid plans. With so many of the French phone provider's deals to choose, you should be able to find the phone plan right for you.

The Bouygues Telecom mobile plans (with or without a phone)

The Bouygues Telecom mobile plans, known as the "forfaits Sensation", give access to various amounts of data, SMS and call allowances, as well as additional services in some cases.

Upon subscribing, you will also have the option to purchase a mobile phone to go with the plan, which will slightly increase your monthly bills but work out cheaper in the long run that buying a new phone separately.

Note that all the following offers come with a 24-month contract.

The B&You mobile plans (contract-free)

Bouygues Telecom also offers low-cost, contract-free plans known under the brand B&You.

While they are cheaper than the previous plans (for equivalent French data allowances), they don't include any extra bonuses, and the international call, SMS and data allowances are reduced.

The Bouygues prepaid cards

Bouygues also offers a set of prepaid cards: a prepaid card for use exclusively in France, a prepaid card for use in France with certain communications abroad and the last prepaid card with more international communications, so you have quite a few options at hand.

Where can I find the Bouygues prepaid cards?

You can find these online, over the phone and in some physical stores, as detailed below:

The Classic prepaid Bouygues Telecom card

The classic cards are the most basic ones, with tariffs ranging from €5 to €40, which give you various allowances and delays by which to use them. Just note that the cards listed below can only be used in France.

The Bouygues Telecom XL prepaid card

The following Bouygues Telecom prepaid cards can be used both in France and abroad, making them especially advantageous for exchange students, expats and people who regularly travel to and from France for leisure or business.

The Bouygues Telecom International prepaid card

This card includes more generous international allowances than the XL card.

How to contact Bouygues Telecom about a phone plan

Below are the important contact details you'll need if you want to start a mobile contract with Bouygues or have a question about these.

Contacting Bouygues Telecom by phone

If you would rather formulate your request over the phone, the number to dial will depend on your query.

Who to contact to subscribe to a Bouygues mobile plan?

To subscribe to Bouygues Telecom' mobile plans, you can get in touch directly with the Selectra English-speaking helpline, by calling 09 77 55 72 27 (free of charge), or alternatively you can ask for a free callback.

Our advisors will be able to help you find the Bouygues Telecom plan right for your needs and budget, and get you all set up.

Who to contact for other queries regarding a Bouygues mobile plan?

If, however, you need assistance regarding more technical issues or payment problems (questions about your bills, a problem with the network...), you should instead get in touch with the Bouygues Telecom Helpline:

• For queries concerning a mobile plan, the number to call is 614 from your Bouygues Telecom mobile, or 1064 from a landline/mobile from another operator (available Monday to Saturday, 8 am to 8 pm). If you are calling from abroad, you will have to call +33 660 614 614 (available 24/7, charged as a regular call to France).
• For queries concerning a prepaid card, the number to call is 634 from your Bouygues Telecom mobile, or 1064 from a landline/mobile from another operator (available Monday to Saturday, 8 am to 8 pm). If you are calling Bouygues Telecom from abroad, you will have to call +33 660 614 634 (available 24/7, charged as a regular call to France).

Not yet a Bouygues Telecom client? In this case, dial 3106.

Contacting Bouygues Telecom online

You can also get in touch with Bouygues Telecom online, through several means:

• On your online Bouygues Telecom customer account, by connecting yourself online or via the Bouygues Telecom app(available on the Apple Store and the Google Play Store).
• You can find help to frequently asked questions on the provider's Help Forum (in French)
• or via the Bouygues online chat, which puts you in contact with an advisor (who will be able to answer all queries except ones requiring technical assistance or cancelling a subscription).
• Finally, Bouygues Telecom is active on social media, on all Instagram, Twitter, Facebook and YouTube.

How to cancel a Bouygues Telecom mobile subscription

Before you go ahead and cancel your Bouygues Telecom contract, you need to determine whether you want to keep your phone number or not.

You may not need to if you are moving away from France, for instance, but otherwise keeping your same number will make things easier.

How to cancel a Bouygues phone plan but keep your phone number

If you decide to keep your phone number but switch to another provider, you will need to get hold of what if known as your line's RIO code (Relevé d'Identité Opérateur).

To do so, you simply need to ring 3179, an automatic vocal server which will read out your code and send it to you via text. Once you have this number, you can go ahead and contact your new provider of choice, who will take care of the rest of the steps to cancel your Bouygues contract for you.

How to cancel a Bouygues phone plan and get rid of your phone number

If however, you want to terminate your line and not keep your phone number, you will need to contact Bouygues Telecom to arrange the termination.

There are several ways you can notify Bouygues Telecom of your wish to end your phone plan subscription:

• Via your Bouygues Telecom online customer account, by clicking on "Résilier mon contrat".
• By mail (tracked and signed for), at the address Service clients Bouygues Telecom - 60436 NOAILLES CEDEX

Note that you will, in addition to this notification, you will need to send off a phone cancellation letter, or "Lettre de Résiliation", in French. You can get help with the writing by using this Cancellation Letter Generator. Then, you simply have to send it off to the letter to the address mentioned just above.

How much will the Bouygues mobile cancellation cost?

Bear in mind that the cancellation might incur fees:

• If you signed up to a B&You phone plan, there are no fees to pay since these don't come with a contract period.
• If you signed up to regular phone plan and reached the end of your contract period (generally 24 months), you also will have no fees to pay.
• If you cancel your phone plan before the end of your contract and had over 12 months left to go, you will have to pay the equivalent of what you had left to pay in year 1, plus 25% of year 2 (meaning 3 months).
• If you cancel your phone plan before the end of your contract and had under 12 months left to go, you will have to pay the equivalent of 25% of what you had left to pay by the end of the contract.

Make sure you unlock your phone, if necessary, as make sure you can use your phone in France before you sign on to a contract with another provider.