Ekwateur: active energy supplier in France - July 2025

Ekwateur is a French energy supplier offering both electricity and natural gas to residential and professional customers. It provides four electricity plans for individuals, with its cheapest option being the "Electricité 100% verte variable," priced 8% below the regulated electricity tariff. For gas, Ekwateur offers several plans; the least expensive for consumers is the "Gaz Naturel 15% Biogaz Variable," costing 2% above the reference gas price. The supplier focuses on renewable energy and emphasizes customer involvement through a collaborative support system. Despite some mixed reviews, Ekwateur is recognized for its green energy and competitive pricing within the market.

The simulation is based on an average profile corresponding to: annual electricity consumption of 6000 kWh (4000 kWh during peak hours and 2000 kWh during off-peak hours) with a 6 kVA meter in Peak/Off-Peak option, and annual gas consumption of 11,200 kWh in zone 1 for heating use.

Ekwateur energy offers in France in July 2025

The 3 electricity offers from Ekwateur

The 4 gas offers from Ekwateur

Ekwateur reviews: what customers are saying?

How to contact Ekwateur in 2025: phone, email, online

Ekwateur offers various contact methods including phone, email, and postal mail. The telephone service operates with limited hours during weekdays. Some contacts are reserved for specific inquiries, such as solar products or accessibility services for the hearing impaired. There is no confirmed English-speaking customer support. The provider encourages collaborative support via chat and phone answered by other customers, which is quite unusual. Overall, the contact options are diverse but the availability is somewhat restricted.

How to subscribe an Ekwateur energy plan in France?

To subscribe to an energy supply from Ekwateur, you can contact them by phone at 09 87 67 37 93. Their advisors are available Monday to Friday from 7 a.m. to 9 p.m., Saturday from 8:30 a.m. to 6:30 p.m., and Sunday from 9 a.m. to 5 p.m.

Alternatively, you can subscribe online by visiting this link for a convenient and seamless registration experience.

• Required documents to subscribe with Ekwateur
• Your complete address, including postal code
• Your PDL or PCE number (available on your electricity bill or gas bill)
• A meter reading if applicable
• Your bank account details (IBAN) for payment setup

About Ekwateur

Ekwateur is a French renewable energy supplier established in 2015 by Julien Tchernia, former CEO of Lampiris France, and Jonathan Martelli, previously working at Direct Energie. The brand officially launched in 2016 under the parent company Joul, aiming to provide 100% renewable electricity and biogas to residential and professional customers.

Since its inception, Ekwateur experienced significant growth, expanding its customer base from 1,000 subscribers in 2017 to over 250,000 in 2020, although it later adjusted to around 130,000 clients following market challenges. The company gained government recognition in 2019 when selected by the French State Purchasing Directorate to supply green electricity to numerous ministries and public institutions.

In addition to its renewable energy focus, Ekwateur is distinguished by its collaborative customer service model, encouraging clients to participate directly in support services via chat and phone, answering questions from other consumers. This innovative approach aims to create a community-driven support system composed of real users of Ekwateur’s services.

Throughout its development, Ekwateur earned prestigious awards such as the Selectra Best Green Supplier Prize in 2019 and the Charge Award 2018 for Best Green Energy Brand Worldwide. In 2022, after facing challenges related to its planned stock market entrance, Ekwateur was acquired by London-based financial group Quantum Pacific, which also rebranded the company’s name from "ekWateur" to "Ekwateur".

In 2023, the company expanded by acquiring the residential customer portfolios of Iberdrola and Mega Energie, incorporating approximately 17,000 additional clients. Ekwateur also partnered once again with Selectra to launch a green energy offer featuring strong price reductions, marking a recovery phase following the energy crisis between 2020 and 2022.

Legally structured as a Société Anonyme with a share capital of 1,753,017 euros, Ekwateur currently serves about 130,000 customers as of late 2024. The supplier is committed to adhering to the 13 best practices set by the French Energy Regulatory Commission (CRE) to ensure transparency and quality in its services.