Ekwateur: active energy supplier in France - June 2025

Ekwateur is a supplier of both electricity and natural gas, catering to both residential and professional customers. It offers four electricity plans, with the least expensive being the "Electricity 100% Green Variable" for individuals, priced roughly 7% below the regulated tariff. For gas, Ekwateur provides five offers, with the cheapest being the "Natural Gas 15% Biogas Variable," which costs about 1% less than the benchmark gas price. All energy supplied is green, coming from renewable sources. Ekwateur is recognized for its collaborative customer service and commitment to sustainable energy solutions.

Simulation based on an average profile: electricity consumption of 6000 kWh per year (4000 kWh peak / 2000 kWh off-peak) with a 6 kVA meter and double tariff option; gas consumption of 11200 kWh per year in zone 1, primarily for heating.

Ekwateur energy offers in France in June 2025

The 3 electricity offers from Ekwateur

The 4 gas offers from Ekwateur

Ekwateur reviews: what customers are saying?

How to contact Ekwateur in 2025: phone, email, online

Ekwateur offers several contact methods, including phone and email. The main phone line is available during business hours on weekdays. There are specific contacts for people with hearing impairments. Communication channels seem mostly reserved for particular client types, with no mention of English-speaking support. The service customer model is partly collaborative, involving real users. Overall, the diversity is moderate, but extended hours or multilingual support are not clearly provided.

How to subscribe an Ekwateur energy plan in France?

To subscribe to an energy offer from Ekwateur, you can either sign up by phone or online. For phone subscriptions, simply call the number 09 87 67 37 93. The service is available from Monday to Friday between 7 AM and 9 PM, on Saturday from 8:30 AM to 6:30 PM, and on Sunday from 9 AM to 5 PM. Our team will guide you through the process effortlessly.

If you'd prefer to subscribe online, it's quick and easy. You can use the following link to access the subscription page directly: https://selectra.info/energie/selection/ekwateur. In just a few clicks, your contract can be finalized.

• Documents needed to subscribe with Ekwateur
• Your personal information: full name, address, and contact information.
• Your electricity/gas meter number (PRM or PCE) or your current bill.
• Your IBAN for setting up automatic payments.
• Preferred start date for the new contract.

About Ekwateur

Ekwateur is a French renewable energy supplier brand, launched in 2016 by Julien Tchernia, former CEO of Lampiris France, and Jonathan Martelli, previously at Direct Energie. It originates from the parent company Joul and has developed a reputation for providing gas and electricity exclusively from renewable sources.

Since its foundation, Ekwateur experienced rapid growth, expanding from 1,000 subscribers in 2017 to 250,000 in 2020. Despite facing challenges due to the energy market crisis, the supplier maintains a customer base of about 130,000 clients as of November 2024. The company has a legal status as a Société Anonyme with a capital of 1,753,017 euros and holds the registration number SIRET 814 450 151.

A distinctive feature of Ekwateur is its collaborative business model, encouraging customers to actively participate in service activities. This includes enabling clients to join the customer support team, providing assistance to other consumers via chat or telephone. This approach ensures that consumer inquiries are often answered directly by real users of Ekwateur's services.

Ekwateur has received significant recognition in the renewable energy sector, having been awarded the Selectra prize for the best green energy supplier in 2019 and the Charge Award 2018 for the best global green energy brand. Furthermore, in 2019, the company was selected by the French government's Purchasing Department to supply green electricity to various ministries and public institutions, underlining its credibility and status in the market.

In 2022, the company was acquired by Quantum Pacific, a London-based financial group, which led to the official rebranding from "ekWateur" to "Ekwateur". In 2023, Ekwateur expanded its client portfolio by acquiring individual customers from Iberdrola and Mega Energie, strengthening its position in the French renewable energy market.

Committed to transparency, Ekwateur adheres to the 13 best practices defined by the French Energy Regulation Commission. This dedication reflects its effort to ensure a clear and trustworthy relationship with its customers in an evolving and often complex energy sector.