By Is Alterna a good choice for your home in France?
Choose Alterna if…
- You live anywhere in mainland France — coverage is nationwide.
- You want electricity and gas under one contract — Alterna offers both.
- You are renting or own property in France — Alterna is open to residential customers.
- Reputation matters to you — rated 4.6/5 across 5,094 verified reviews.
Think twice about Alterna if…
- You need English-speaking customer service — Alterna handles all support in French only.
Not sure? Get free advice in English.
Selectra compares all French suppliers and handles your subscription — completely free of charge.
Alterna electricity offers — May 2026
Residential electricity tariffs from Alterna currently available for homes in France. Prices vary by consumption and power rating.
| Power | Annual subscription | Price per kWh |
|---|---|---|
| 3 kVA | 135.00 € | 0.1740 € |
| 6 kVA | 177.36 € | 0.1740 € |
| 9 kVA | 221.88 € | 0.1740 € |
| 12 kVA | 266.52 € | 0.1740 € |
| 15 kVA | 308.88 € | 0.1740 € |
| 18 kVA | 350.76 € | 0.1740 € |
| 24 kVA | 442.08 € | 0.1740 € |
| 30 kVA | 528.84 € | 0.1740 € |
| 36 kVA | 618.00 € | 0.1740 € |
| Power | Annual subscription | Peak (HP) | Off-peak (HC) |
|---|---|---|---|
| 6 kVA | 180.60 € | 0.1850 € | 0.1467 € |
| 9 kVA | 230.28 € | 0.1850 € | 0.1467 € |
| 12 kVA | 276.12 € | 0.1850 € | 0.1467 € |
| 15 kVA | 319.56 € | 0.1850 € | 0.1467 € |
| 18 kVA | 364.20 € | 0.1850 € | 0.1467 € |
| 24 kVA | 459.00 € | 0.1850 € | 0.1467 € |
| 30 kVA | 546.60 € | 0.1850 € | 0.1467 € |
| 36 kVA | 634.92 € | 0.1850 € | 0.1467 € |
| Plan | Type | Annual cost ↑ | Vs regulated | Score |
|---|---|---|---|---|
|
Électricité verte 100% française
Best price
|
Variable | 1,221 € Prices last certified: 04 May 2026 per year | −130 € cheaper than regulated |
|
|
Électricité verte 100% locale
|
Variable | 1,241 € Prices last certified: 04 May 2026 per year | −111 € cheaper than regulated |
|
Alterna gas offers — May 2026
Residential gas tariffs from Alterna currently available for homes in France. Prices vary by consumption and distribution zone.
| Consumption | Annual subscription | Price per kWh |
|---|---|---|
|
Hot water 0–4,000 kWh/yr |
128.40 € | 0.1404 € |
|
Heating 4,001–300,000 kWh/yr |
340.08 € | 0.1053 € |
|
Hot water 0–4,000 kWh/yr |
128.40 € | 0.1404 € |
|
Heating 4,001–300,000 kWh/yr |
340.08 € | 0.1070 € |
|
Hot water 0–4,000 kWh/yr |
128.40 € | 0.1429 € |
|
Heating 4,001–300,000 kWh/yr |
340.08 € | 0.1098 € |
|
Hot water 0–4,000 kWh/yr |
128.40 € | 0.1429 € |
|
Heating 4,001–300,000 kWh/yr |
340.08 € | 0.1124 € |
|
Hot water 0–4,000 kWh/yr |
128.40 € | 0.1462 € |
|
Heating 4,001–300,000 kWh/yr |
340.08 € | 0.1158 € |
|
Hot water 0–4,000 kWh/yr |
128.40 € | 0.1462 € |
|
Heating 4,001–300,000 kWh/yr |
340.08 € | 0.1196 € |
| Plan | Type | Annual cost ↑ | Vs regulated | Score |
|---|---|---|---|---|
|
Gaz Zen 1 an
Best price
|
Variable | 1,920 € Prices last certified: 04 May 2026 per year | −308 € cheaper than regulated |
|
|
Gaz Zen 2 ans
|
Variable | 1,938 € Prices last certified: 04 May 2026 per year | −290 € cheaper than regulated |
|
|
Gaz Zen 3 ans
|
Variable | 1,956 € Prices last certified: 04 May 2026 per year | −272 € cheaper than regulated |
|
|
Biogaz Zen 1 an
|
Variable | 2,289 € Prices last certified: 04 May 2026 per year | +61 € more than regulated |
|
How to set up Alterna energy for your home in France
The process is completely different depending on your situation — choose yours below.
If there is no active contract at your new address, the electricity will be off when you arrive.
This is very common in France. Always call your supplier before your move-in date — activation by ENEDIS takes 1–5 business days. A same-day emergency connection is possible but costs extra.
How it works
What you'll need
- PDL number — 14-digit meter reference. On your Linky meter, on a previous bill left at the address, or via your landlord. This is mandatory.
- French bank account (RIB) — Most French suppliers require direct debit (prélèvement automatique). If you don't have a French account yet, call Selectra — some suppliers accept foreign IBANs.
- Passport or EU ID — For identity verification. A copy is sometimes requested by post after sign-up.
- PCE number — Gas meter reference, equivalent of the PDL for natural gas. On your last gas bill or on the meter.
- Move-in date — Needed to schedule activation. Give as much notice as possible.
Alterna customer reviews: what to expect as an expat
Overall customer score
Average across 5 review platforms · 5,094 total reviews
What this means for you
Alterna consistently earns strong customer ratings — one of the better-reviewed suppliers on the French market. Most reviews praise pricing and contract clarity. Note that all reviews come from French-speaking customers; the experience for expats mainly depends on how you manage French-language correspondence.
Note for expats
All reviews are from French-speaking customers. Language barriers with customer service affect every supplier equally — Selectra's English service acts as your intermediary at no cost.
Ratings across platforms
Ombudsman complaint rate
26 per 100,000 contracts
Every year, France's Médiateur national de l'énergie — the independent national energy ombudsman — publishes how many residential customers filed a formal dispute against each supplier, per 100,000 contracts. A high rate means more customers had complaints that their supplier failed to resolve directly. Only large suppliers with over 50,000 residential contracts are included.
Alterna's rate of 26 ranks 10th out of 16 ranked suppliers (lower is better). The market average is 26.6 per 100,000 contracts. Alterna performs better than average on this measure — fewer customers needed to escalate disputes to the ombudsman.
Source: Médiateur national de l'énergie · updated annually
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How to contact Alterna in France
Customer service, online account, and English-speaking support options.