Alterna France | Electricity and Gas Supplier
Contact DetailsCreated in 2005 by the fusion of local distribution companies (entreprises locales de distribution - ELD) Gaz Electricité de Grenoble and Sorégies, Alterna is an alternative energy supplier operating throughout the French territory.
About Alterna
Alterna is a group of twenty local distribution companies that have pooled their resources in order to offer service across France. This allows Alterna to rely on a network of locally established suppliers, despite its small size. Currently counting close to 360,000 customers, Alterna seeks to find new local distribution companies to expand its network and ultimately acquire 5-10% of the residential French electricity market. Alterna also offers gas supply thanks to a partnership with Eni.
| Alterna's Partner Local Distribution Companies (ELD) | |
|---|---|
| Sicae de l'Aisne | Energies et Services de Schieneck |
| RSE Amberieux-en-Dombes | Energies et Services de Pierrevillers |
| Régie de Roquebillière | Régie de Talange |
| Régie de Gattières | Régie d'Uckange |
| Régie de Saverdun | Energies et Services de Loos |
| Régie de Mazères | Energies et Services Lannemezan |
| Régie de Tarascon sur Ariège | SIVOM d'Energies du Pays Toy |
| SICAE de Précy-Saint-Martin | Régie de Capvern |
| Régie de Quillan | Régie La Cabarnasse |
| SIE Labergement Sainte-Marie | Régie Saint-Laurent-de-Cerdans |
| Régie de Cazères | Régie de Prats-de Mollo-la-Preste |
| Régie de Martes Tolosane | Régie de Fondpédrouse |
| Régie de Miramont-de-Comminges | Régie de Sarre-Union |
| Régie de Bazas | Régie de Mitry Mory |
| Régie de La Réole | SICAE Ely |
| Régie du Sud de la Réole | Régie de Montdidier |
| Gignac énergie | Energies et Services de Carmaux |
| Régie de Cazouls-les-Béziers | SICAE du Carmausin |
| Régie de Salins les Bains | Régie de Lavaur - Pays de Cocagne |
| Gascognes Energies Services | Régie de Saint Paul Cap de Joux |
| SICAP de Pithiviers | RSoregies |
| Energies et Services d'Amnéville | Régie de Saint Leonard de Noblat |
| Energies et Services de Creutzwald | SICAE La Ferté-Alais |
| Energies et Services de Hagondange | Coopérative de Villiers sur Marne |
Alterna Offers
Alterna offers both green and conventional electricity plans, as well as one plan for natural gas supply for residential customers.
| Offer | Subscription Charge | Per kWh rate | Details | Find out More |
|---|---|---|---|---|
 Alterna Idea Electricité |
Higher than regulated tariffs | More or less expensive than regulated tariffs depending on the power rating and tariff chosen | No commitment | Contact Alterna |
 |
-% savings compared to regulated tariffs | Same as regulated tariffs | 100% green No commitment |
09 87 67 37 93 or request a Free call back. |
| Alterna Idea Vert |
Higher than regulated tariffs | More or less expensive than regulated tariffs depending on the power rating and tariff chosen | 100% green No commitment |
Contact Alterna |
 |
Same as regulated tariffs | 2% savings compared to regulated tariffs | 100% green No commitment |
09 87 67 37 93 or request a Free call back. |
 |
Same as regulated tariffs | 7% discount compared to regulated tariffs Guaranteed cheaper than regulated tariffs, with no time limit |
No commitment | 09 87 67 37 93 or request a Free call back |
Alterna gas offer
Alterna offers a single natural gas offer: Idéa Gaz. Its price can be revised once a year and the terms of payment and customer service are the same as for electricity.
However, it is difficult to compare Alterna's gas prices
with those of other market offers because the supplier has defined its price according to the municipalities and not according to the tariff zones. To know the price applied at your home requires a detailed quotation from Alterna.
Our Thoughts on Alterna's Offers
Whether for regular or for green electricity, our thoughts on Alterna are the same: Alterna does not offer the cheapest rates on the market. Likewise, their rates for natural gas, while more competitive, are not the cheapest to be found.
How to Contact Alterna
Find out all Alterna contact details below.
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Alterna Customer Service Telephone Numbers
New customers can call Alterna at 0800 71 12 34. This number is free to call from a French landline.
Alterna customers can reach customer service at 0 810 105 205 from Monday to Friday between 8 am and 7 pm, as well as submit a request via the supplier's dedicated online form. For businesses, the number is 0810 505 505.
How to Email Alterna
Residential customers can reach Alterna by email at electricite@alterna-energie.fr.
Business customers can reach Alterna at indus@alterna-energie.fr. Small business customers can email pros@alterna-energie.fr.
Contact Alterna via Post
Alterna's post address is: Alterna - 75 boulevard Haussman - 75008 Paris
When to contact Alterna
Alterna customer service can help you with the following issues:
- Question about the steps to follow for moving
- Problem with your contract or change the settings of your contract (billing method, change of billing address ...)
- Specific questions about the offers and rates offered by Alterna
- Cancelling your contract
Alterna English-Speaking Customer Service
Alterna does not currently offer English-speaking customer service.
Other Electricity and Gas Contacts
While Alterna should be your first point of contact for all customer service questions, you should contact the local grid operator in the event of an emergency, such as a power outage or gas leak.
Contact ERDF
ERDF is the grid operator for 95% of France. Contact ERDF for power outage response or for requests for new service installation. The telephone number for reporting power outages and other electricity-related emergencies is 09 72 67 50** (with the last two digits representing your postal code - for Paris, the number would be 09 72 67 50 75). Find the number for new service installation in our guide to ERDF telephone numbers.
Contact GRDF
GRDF is the network operator for natural gas in France. Call 0 800 47 33 33 for emergency gas leak response, or call 09 69 36 35 34 for customer service
How to Open an Account with Alterna
Signing up for an electricity account or natural gas account with Alterna is simple, and takes only a few minutes. You can either contact them directly over the phone, or sign up online on their website.
- You need to have the following information in order to open an energy account with Alterna
- Your contact information: name, e-mail address, phone number
- The full address of your new accommodation. Don't forget the floor and apartment number if it is a flat (e.g. third floor, door on the left)
- The name of the previous occupant
- Your banking information (RIB) (IBAN and BIC, if you choose automatic payment)