Selectra verdict

Is Wekiwi a good choice for your home in France?

1.5 / 5
854 verified reviews — Average customer satisfaction
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Choose Wekiwi if…

  • You live anywhere in mainland France — coverage is nationwide.
  • You want electricity and gas under one contract — Wekiwi offers both.
  • You are renting or own property in France — Wekiwi is open to residential customers.
Our advice: Call Selectra in English to compare Wekiwi's available tariffs and find the best option for your home. Free advice service.
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Think twice about Wekiwi if…

  • You need English-speaking customer service — Wekiwi handles all support in French only.
Our advice: Selectra can compare all French suppliers in English and handle your subscription for free — including better-rated alternatives.

Not sure? Get free advice in English.

Selectra compares all French suppliers and handles your subscription — completely free of charge.

+33 9 87 67 37 93

Wekiwi electricity offers — May 2026

Residential electricity tariffs from Wekiwi currently available for homes in France. Prices vary by consumption and power rating.

No current offers found for Wekiwi on the French market.

Speak to a Selectra advisor: +33 9 87 67 37 93

Wekiwi gas offers — May 2026

Residential gas tariffs from Wekiwi currently available for homes in France. Prices vary by consumption and distribution zone.

No current offers found for Wekiwi on the French market.

Speak to a Selectra advisor: +33 9 87 67 37 93

How to set up Wekiwi energy for your home in France

The process is completely different depending on your situation — choose yours below.

If there is no active contract at your new address, the electricity will be off when you arrive.

This is very common in France. Always call your supplier before your move-in date — activation by ENEDIS takes 1–5 business days. A same-day emergency connection is possible but costs extra.

How it works

1
Find your PDL number
Your PDL (Point de Livraison) is a 14-digit meter reference unique to your address. Find it on a previous occupant's bill, on the meter itself, or ask your landlord. Without it, your supplier cannot open a contract.
2
Call before you move in
Contact Wekiwi (or Selectra in English) with your PDL, move-in date, ID, and French bank details. The whole process takes under 10 minutes by phone.
3
ENEDIS activates your meter
The grid operator ENEDIS (not your supplier) physically activates the line. Standard activation: 1–5 business days. Emergency same-day activation: possible but chargeable.
4
You receive a welcome letter
It arrives by post in French. It confirms your contract details, tariff, and PDL. Selectra can help you understand it if needed.

What you'll need

  • PDL number — 14-digit meter reference. On your Linky meter, on a previous bill left at the address, or via your landlord. This is mandatory.
  • French bank account (RIB) — Most French suppliers require direct debit (prélèvement automatique). If you don't have a French account yet, call Selectra — some suppliers accept foreign IBANs.
  • Passport or EU ID — For identity verification. A copy is sometimes requested by post after sign-up.
  • PCE number — Gas meter reference, equivalent of the PDL for natural gas. On your last gas bill or on the meter.
  • Move-in date — Needed to schedule activation. Give as much notice as possible.

Your electricity will not be cut off during the switch.

Switching supplier in France is handled entirely by ENEDIS in the background. Your current supplier is notified automatically — you do not need to cancel anything yourself.

How it works

1
Compare offers
Use the price grid above to compare Wekiwi tariffs against the market. Savings of 5–15% vs. the regulated tariff are common with alternative suppliers.
2
Subscribe
Call Wekiwi directly, or use Selectra's free English-language service. You'll need your PDL (on your current bill), RIB, and ID. Takes under 10 minutes.
3
Your old supplier is notified automatically
You do not need to contact your current supplier. The switch is handled by ENEDIS under French energy regulations. Processing takes 2–3 weeks.
4
Final bill and welcome letter
Your old supplier sends a final bill (in French). Wekiwi sends a welcome letter confirming your new tariff. Selectra can help you read both.

Key facts

  • No termination fee — French law prohibits exit fees on residential energy contracts. You can switch at any time, even mid-contract.
  • Timeline: 2–3 weeks — From sign-up to your first bill with the new supplier. Your meter reading is synced automatically.
  • You need your PDL — Find it on your current electricity bill (14-digit number labelled "PDL" or "Référence PDL").
  • Regulated tariff: you can always return — If you switch away from the regulated tariff (Tarif Bleu), you can come back to EDF at any time at the current regulated rate.
Get help in English — free service How switching works in France →

Wekiwi customer reviews: what to expect as an expat

Overall customer score

3.2 /5 Mixed reviews
PoorAverageExcellent

Average across 2 review platforms · 2,280 total reviews

What this means for you

Wekiwi receives mixed feedback. Positive reviews typically cite competitive prices; negative ones frequently mention customer service wait times and billing disputes — issues that are amplified for expats who don't speak French. Selectra can help you manage these situations.

Note for expats

All reviews are from French-speaking customers. Language barriers with customer service affect every supplier equally — Selectra's English service acts as your intermediary at no cost.

Ratings across platforms

Trustpilot
4.3 /5

1,426 reviews · updated 04 May 2026

Selectra
1.5 /5

854 reviews · updated 04 May 2026

Get free advice in English → A Selectra advisor compares all French suppliers, including better-rated alternatives to Wekiwi.
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How to contact Wekiwi in France

Customer service, online account, and English-speaking support options.

Full Wekiwi contact details