By Is TotalEnergies a good choice for your home in France?
Choose TotalEnergies if…
- You live anywhere in mainland France — coverage is nationwide.
- You want electricity and gas under one contract — TotalEnergies offers both.
- You are renting or own property in France — TotalEnergies is open to residential customers.
- Reputation matters to you — rated 4.5/5 from 244,475 reviews across 3 platforms.
- You want one of the cheapest offers — TotalEnergies is in the 5 cheapest of our comparator for a typical home:
- Electricity: Access Électricité, #2 of 51 offers (3,099 kWh/year, 6 kVA, single-rate Base option, in Paris);
- Gas: Fixe 2 ans Gaz, #5 of 29 offers (11,200 kWh/year in Paris).
Not sure? Get free advice in English.
Selectra compares all French suppliers and handles your subscription — completely free of charge.
TotalEnergies electricity offers — October 2026
Residential electricity tariffs from TotalEnergies currently available for homes in France. Prices vary by consumption and power rating.
With a 6 kVA meter, Access Électricité costs €190.32 a year for the subscription and €0.1837 per kWh with the single-rate Base option. It is also sold with the Peak / Off-peak (HP/HC) option: €190.32 a year for the subscription and €0.1965 per kWh in peak hours and €0.1467 in off-peak hours. Prices include tax; select your meter power below for the exact figures.
| Power | Annual subscription | Price per kWh |
|---|---|---|
| 3 kVA | 145.56 € | 0.1837 € |
| 6 kVA | 190.32 € | 0.1837 € |
| 9 kVA | 238.56 € | 0.1823 € |
| 12 kVA | 285.12 € | 0.1823 € |
| 15 kVA | 328.80 € | 0.1823 € |
| 18 kVA | 376.92 € | 0.1823 € |
| 24 kVA | 473.88 € | 0.1823 € |
| 30 kVA | 563.04 € | 0.1823 € |
| 36 kVA | 563.04 € | 0.1823 € |
| Power | Annual subscription | Peak (HP) | Off-peak (HC) |
|---|---|---|---|
| 6 kVA | 190.32 € | 0.1965 € | 0.1467 € |
| 9 kVA | 241.92 € | 0.1965 € | 0.1467 € |
| 12 kVA | 292.68 € | 0.1965 € | 0.1467 € |
| 15 kVA | 338.16 € | 0.1965 € | 0.1467 € |
| 18 kVA | 380.40 € | 0.1965 € | 0.1467 € |
| 24 kVA | 478.56 € | 0.1965 € | 0.1467 € |
| 30 kVA | 568.80 € | 0.1965 € | 0.1467 € |
| 36 kVA | 646.56 € | 0.1965 € | 0.1467 € |
TotalEnergies gas offers — October 2026
Residential gas tariffs from TotalEnergies currently available for homes in France. Prices vary by consumption and distribution zone.
For a typical home heated with gas (11,200 kWh/year), in gas pricing zone 1, Fixe 2 ans Gaz costs €360.72 a year for the subscription and €0.1394 per kWh. Prices include tax; the zone depends on your town and the price on your consumption, select yours below.
| Consumption | Annual subscription | Price per kWh |
|---|---|---|
|
Hot water 0–4,000 kWh/yr |
152.40 € | 0.1761 € |
|
Heating 4,001–300,000 kWh/yr |
360.72 € | 0.1394 € |
|
Hot water 0–4,000 kWh/yr |
152.40 € | 0.1772 € |
|
Heating 4,001–300,000 kWh/yr |
360.72 € | 0.1412 € |
|
Hot water 0–4,000 kWh/yr |
152.40 € | 0.1789 € |
|
Heating 4,001–300,000 kWh/yr |
360.72 € | 0.1438 € |
|
Hot water 0–4,000 kWh/yr |
152.40 € | 0.1807 € |
|
Heating 4,001–300,000 kWh/yr |
360.72 € | 0.1478 € |
|
Hot water 0–4,000 kWh/yr |
152.40 € | 0.1833 € |
|
Heating 4,001–300,000 kWh/yr |
360.72 € | 0.1524 € |
|
Hot water 0–4,000 kWh/yr |
152.40 € | 0.1869 € |
|
Heating 4,001–300,000 kWh/yr |
360.72 € | 0.1587 € |
How to set up TotalEnergies energy for your home in France
The process is completely different depending on your situation — choose yours below.
If there is no active contract at your new address, the electricity will be off when you arrive.
This is very common in France. Always call your supplier before your move-in date — activation by ENEDIS takes 1–5 business days. A same-day emergency connection is possible but costs extra.
How it works
What you'll need
- PDL number — 14-digit meter reference. On your Linky meter, on a previous bill left at the address, or via your landlord. This is mandatory.
- French bank account (RIB) — Most French suppliers require direct debit (prélèvement automatique). If you don't have a French account yet, call Selectra — some suppliers accept foreign IBANs.
- Passport or EU ID — For identity verification. A copy is sometimes requested by post after sign-up.
- PCE number — Gas meter reference, equivalent of the PDL for natural gas. On your last gas bill or on the meter.
- Move-in date — Needed to schedule activation. Give as much notice as possible.
TotalEnergies customer reviews: what to expect as an expat
Overall customer score
Average across 3 review platforms · 244,475 total reviews
What this means for you
TotalEnergies consistently earns strong customer ratings — one of the better-reviewed suppliers on the French market. Most reviews praise pricing and contract clarity. Note that all reviews come from French-speaking customers; the experience for expats mainly depends on how you manage French-language correspondence.
Note for expats
All reviews are from French-speaking customers. Language barriers with customer service affect every supplier equally — Selectra's English service acts as your intermediary at no cost.
How the overall score of 4.5/5 is calculated
The overall score is a weighted average, not a simple average of the 3 platform scores. Each platform counts in proportion to its number of reviews, so a platform with thousands of reviews weighs more than one with a few dozen. For each platform, the score is multiplied by its number of reviews; the results are added up, then divided by the total number of reviews.
1,098,318 ÷ 244,475 reviews = 4.49, rounded to 4.5/5.
Avis Vérifiés alone accounts for 93% of the reviews, so its score drives most of the result.
Ombudsman complaint rate
17 per 100,000 contracts
Every year, France's Médiateur national de l'énergie — the independent national energy ombudsman — publishes how many residential customers filed a formal dispute against each supplier, per 100,000 contracts. A high rate means more customers had complaints that their supplier failed to resolve directly. Only large suppliers with over 50,000 residential contracts are included.
TotalEnergies's rate of 17 ranks 7th out of 16 ranked suppliers (lower is better). The market average is 23.8 per 100,000 contracts. TotalEnergies performs better than average on this measure — fewer customers needed to escalate disputes to the ombudsman.
Source: Médiateur national de l'énergie · updated annually
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How to contact TotalEnergies in France
Customer service, subscription, online account, and English-speaking support options.
TotalEnergies in numbers
Key figures about TotalEnergies.
About TotalEnergies
TotalEnergies is the largest alternative energy supplier in France, with 5.5 million customers. Thanks to its size, it is the alternative supplier best equipped to match the service of the incumbents EDF and Engie. The group first bought the supplier Lampiris in 2016, renamed it Total Spring in 2017, then acquired the leading alternative supplier Direct Energie before merging everything under the Total Direct Energie brand, and finally rebranding as TotalEnergies in 2021. Its success rests on the operational excellence of the former Direct Energie, present since the French market opened to competition in 2007, and on high-performing IT systems that make signing up and managing a contract easy.
Our review of TotalEnergies
TotalEnergies stands out as the leader among alternative suppliers, and its Selectra award for best electricity and gas supplier confirms it. This recognition is largely explained by a very low number of disputes, a smooth sign-up journey, and attractive discounts on electricity and gas.
While efficiency and simplicity are there, TotalEnergies remains a long-standing player in fossil fuels. That said, the company is making efforts to change, developing more competitive offers and gradually investing in renewable energy.
Awards and rankings
TotalEnergies was named Customer Service of the Year 2024 (Élu Service Client de l'Année) in both the energy supplier categories for households and for businesses.
It also topped our sector's Customer Relationship podium in 2023, for the sixth year running.