Subsidiary of the well-known oil major, TotalEnergies is the largest alternative supplier in France, with 5,5 million customers. Offering both electricity and gas for residential and business customers. For electricity, TotalEnergies is cheaper than the regulated tariff. Moreover, this provider is known to have an excellent customer service (elected customer service of the Year in 2023). To estimate its energy budget with TotalEnergies, the consumer can call an english-speaking Selectra advisor at the  09 87 67 37 93, or ask for a free callback.

TotalEnergies Electricity Offers

⚡ TotalEnergies is cheaper than the EDF regulated tariff !
Electricity supplier Name of the electricity offer Annual budget Price of yearly meter standing charge Price per kWh
TotalEnergies
Contacter
STANDARD FIXE ÉLECTRICITÉ
🏷️ Blocked prices !
Estimated budget
2176€

You save
365€
compared to the regulated tariff*
150.642€ 0.2132€
TotalEnergies
Contacter
OFFRE VERTE FIXE ÉLECTRICITÉ
🌱 Green electricity offer !
🏷️ Blocked prices !
Estimated budget
2219€

You save
322€
compared to the regulated tariff*
150.642€ 0.2177€
TotalEnergies
Contacter
HEURES ECO ELECTRICITÉ Estimated budget
2541€

Same price than the regulated tariff
150.642€ 0.2516€
EDF
TARIFS RÉGLEMENTÉS DE L'ÉLECTRICITÉ Estimated budget
2541€

Same price than the regulated tariff
151.2€ 0.2516€

*Prices € incl. VAT, udated daily. Annual budget calculated for consumption of 9500 kWh in Lille under the Base option (6 kVA).

TotalEnergies Gas Offers

🔥 The price of TotalEnergies is the same than the Gas Price regulated by the CRE.
Supplier de gaz Name of the offer de gaz Price of the gas yearly meter charge Price of the gas kWh Estimated annual budget* Estimated savings
TotalEnergies logo
Contacter
OFFRE VERTE FIXE GAZ
🌱 Green offer
📊 Fixed prices
Estimated budget
103 €
Same price than the reference rate
TotalEnergies logo
Contacter
OFFRE SPÉCIALE GAZ
🔐 Indexed prices
102.96 € 0.1095 € Estimated budget
103 €
Same price than the reference rate
TotalEnergies logo
Contacter
STANDARD FIXE GAZ
📊 Fixed prices
102.94 € 0.1314 € Estimated budget
103 €
Same price than the reference rate
CRE logo
PRIX REPÈRE MOYEN DE VENTE DE GAZ NATUREL 102.94 € 0.1159 € Estimated budget
103 €
Reference rate

*The offers and suppliers listed in this table are free of charge.
Prices € incl. VAT up to date the 29/09/2024. Estimated budget for an annual consumption of 1 kWh in the tariff zone 15000

About TotalEnergies

total-direct-energie

TotalEnergies was formed in 2019 when the energy providers Total Spring and Direct Energie came together following their fusion. The company sells gas and electricity contracts to businesses and residential customers alike. Today, Total Energies' customers benefit from the expertise of two major players in the energy sector in France, and their fusion has made this new energy provider the largest alternative energy supplier in France.

Somewhat like Free Mobile in the French telecommunications market, Total Energies has positioned itself based on its ability to offer some of the lowest energy prices on the French market. Low overhead costs and strategic procurement procedures have enabled it to guarantee prices that are lower than the regulated tariffs (Tarif Bleu).

Total Energies energy supply comes from a combination of its own generation production as well as procurement on the wholesale market. The company operates natural gas-fired power plants, as well as several hydroelectric generation facilities.

What happens for former Direct Energie clients?The creation of Total Direct Energie has no impact on the offers, tariffs and T&Cs for ex-Direct Energie customers. You don't have to do or change anything to your contract.

Switching to TotalEnergies

change-provider-green

Switching energy providers is a very simple and quick process in France. It doesn't require you to inform your current provider, Total Direct Energie will take care of this for you. Your access to energy won't be interrupted or cut during the change, and there is no need to change your meter either. As is the law in france, the process to change energy providers is entirely free.

To subscribe with TotalEnergies, you can simply call Selectra's English-Speaking advisers at 09 87 67 37 93 directly, or ask for a free callback. An agent will help you and guide you through the process.

To make the change quick and efficient, make sure you gather the following documents before making the call:

  • The latest bill from your former provider;
  • A recent meter reading;
  • Your billing details if you wish to opt for direct debit for your future bills with Total Direct Energie.

Total Energies does not have an English-speaking helplineIt is important to note that Total Direct Energie will not be able to provide you with assistance in English once you become their client. Keep this in mind if you don't feel comfortable with speaking French yet!

Open a TotalEnergies contract when moving home

change-energy-provider

Moving home?

Sign up to Total Energies. Call Selectra's English-speaking advisers. It's free.

The process of subscribing to a Total Energies offer is a little different if you are moving home in France, and account opening fees to put the meter in your name will apply (this fee is the same regardless of which energy company you choose to set up an energy account with).

Once the subscription is finalised, you may also require a technician appointment from Enedis / GRDF to come by your home to activate your meter (if your property does not possess a connected Linky smart meter). Total Direct Energie will serve as the intermediary between you and the relevant network company to set up an appointment.

Below are the set prices for this intervention, which are regulated and are the same regardless of the supplier you subscribe to.

The TotalEnergies Customer Service

Here are all the Total Energies contact channels to get in touch with the provider:

Contact TotalEnergies by telephone

Total Energies has developed a strong reputation for good customer service, with Direct Energie having won "Service Client de l'année" (Customer Service of the Year) for eight consecutive years. Find out how to contact the provider below.

New Customers

change-provider-green

New customers wanting to subscribe to Total Energies can call 09 87 67 37 93 or get a free callback for the Selectra English-speaking customer service.

Existing Customers

Existing customers can call 09 70 80 69 69 to reach TotalEnergies customer service, available Monday through Saturday from 9 am to 7 pm.

Contact the TotalEnergies Headquarters

The phone number for Total Energies headquarters is 01 55 48 05 80. The address is:

Total Energies S.A
2 bis, rue Louis Armand
75015 PARIS

You can also check out this more extensive article about all the ways to contact the Total Energies customer service.

change-energy-provider

Switch to TotalEnergies

Estimate your savings with Selectra's English-speaking advisers. It's free!