TotalEnergies: active energy supplier in France - August 2025
TotalEnergies is a supplier of both electricity and gas, catering to both residential and professional customers. It offers a variety of electricity plans with seven options for individuals, the least expensive being the Standard Fixe Electricity plan, which is 2% cheaper than the regulated tariff. For gas, it provides five offers to individual clients, with the most affordable being the Spéciale Gaz plan, priced 2% below the benchmark. Renowned as France’s leading alternative energy supplier with 5.5 million customers, TotalEnergies is recognized for its competitive pricing, exceptional customer service, and commitment to renewable energy investments.
Simulations are based on an average profile with an annual electricity consumption of 6000 kWh (4000 kWh in peak hours and 2000 kWh in off-peak hours) under the Peak/Off-Peak option and a 6 kVA meter; and an annual gas consumption of 11200 kWh in zone 1 for heating usage.
TotalEnergies energy offers in France in August 2025
The 7 electricity offers from TotalEnergies
| Offer | Features | Price | Score | Contact | |
|---|---|---|---|---|---|
|
STANDARD FIXE ÉLECTRICITÉ |
|
Estimated budget
2009 € You save 31 € |
|
Rappel gratuit | Verified on 07/08/2025 |
|
VERTE FIXE ELECTRICITÉ |
|
Estimated budget
2032 € You save 8 € |
|
Rappel gratuit | Verified on 07/08/2025 |
|
HEURES ECO ELECTRICITÉ |
|
Estimated budget
2040 € You save 0 € |
|
Rappel gratuit | Verified on 07/08/2025 |
|
FIXE 2 ANS ÉLECTRICITÉ |
|
Estimated budget
2063 € Extra cost 22 € |
|
Rappel gratuit | Verified on 07/08/2025 |
Comparison based on a residential electricity consumption of 9500 kWh per year with a 6 kVA subscription (Base option). See more details about the Selectra Score.
Verte Fixe Electricité by TotalEnergies
Verte Fixe Electricité
- Selectra Award for Best Energy Provider 2024
- Verte Standard : Garanties d'Origine
The TotalEnergies Verte Fixe Electricité plan offers fixed electricity prices for one year, with the kWh price set at approximately 3.5% below regulated tariffs, excluding taxes. It guarantees 100% renewable electricity sourced from French wind and solar energy, backed by Guarantees of Origin. This offer includes a yearly fixed subscription fee and a dedicated phone support. Currently, new subscribers can benefit from up to €150 in bonuses split over 18 months, enhancing its appeal for sustainable consumption.
TotalEnergies Verte Fixe stands out for its one-year fixed price and purely French renewable electricity at a rate below regulated tariffs. Despite TotalEnergies' ongoing investments in fossil fuels, this plan offers good environmental value. It ranks B on the Selectra Score, reflecting solid price positioning and green credentials. A reliable choice for customers seeking stability and eco-friendly energy, though not the top market leader.
Tariff Grids by options - Verte Fixe Electricité
Tariff for the option base
 Contacter |
Yearly meter standing charge | Base kWh price |
|---|---|---|
| 3 kVA | 161.4 € | 0.1915 € |
| 6 kVA | 212.88 € | 0.1915 € |
| 9 kVA | 268.08 € | 0.1915 € |
| 12 kVA | 324.12 € | 0.1915 € |
| 15 kVA | 376.2 € | 0.1915 € |
| 18 kVA | 425.76 € | 0.1915 € |
| 24 kVA | 539.4 € | 0.1915 € |
| 30 kVA | 653.28 € | 0.1915 € |
| 36 kVA | 753 € | 0.1915 € |
Prices in € TTC for offer Verte Fixe Electricité by TotalEnergies updated 28/08/2025
Tariff for the option hphc
Contacter |
Yearly meter standing charge | Off-peak kWh price | Peak kWh price |
|---|---|---|---|
| 6 kVA | 221.64 € | 0.1606 € | 0.204 € |
| 9 kVA | 280.68 € | 0.1606 € | 0.204 € |
| 12 kVA | 338.04 € | 0.1606 € | 0.204 € |
| 15 kVA | 385.68 € | 0.1606 € | 0.204 € |
| 18 kVA | 448.56 € | 0.1606 € | 0.204 € |
| 24 kVA | 565.8 € | 0.1606 € | 0.204 € |
| 30 kVA | 672 € | 0.1606 € | 0.204 € |
| 36 kVA | 780.96 € | 0.1606 € | 0.204 € |
Prices in € TTC for offer Verte Fixe Electricité by TotalEnergies updated 28/08/2025
Charge'Heures by TotalEnergies
The TotalEnergies Charge'Heures offer provides a variable pricing structure with up to two annual revisions. It features three distinct electricity rates: Super Off-Peak hours (2am–6am) at a significantly reduced rate, Off-Peak hours (23pm–2am & 6am–7am) at regulated tariff prices, and Peak hours at a slightly higher rate than the regulated tariff. The electricity supplied is 100% renewable, certified by Guarantees of Origin. This option is dedicated to electric vehicle owners with Linky meters, offering cheaper charging during night Super Off-Peak periods.
TotalEnergies Charge'Heures targets EV owners with a specific time-based pricing, but it's not very competitive in price. While it offers 100% renewable electricity and attractive night rates, its overall tariffs are higher than several standard peak/off-peak offers. The frequent price revisions and lack of stronger discounts weaken its appeal. With a Selectra Score of D, it ranks mid-low in value for money among special tariff options. Selectra recommends exploring cheaper alternatives.
Tariff Grids by options - Charge'Heures
Tariff for the option charge'heures
Contacter |
Yearly meter standing charge | Off-peak kWh price | Peak kWh price | prix_kwh_hsc |
|---|---|---|---|---|
| 6 kVA | 180 € | 0.1651 € | 0.2162 € | 0.1261 € |
| 9 kVA | 240 € | 0.1651 € | 0.2162 € | 0.1261 € |
| 12 kVA | 300 € | 0.1651 € | 0.2162 € | 0.1261 € |
| 15 kVA | 348 € | 0.1651 € | 0.2162 € | 0.1261 € |
| 18 kVA | 384 € | 0.1651 € | 0.2162 € | 0.1261 € |
| 24 kVA | 492 € | 0.1651 € | 0.2162 € | 0.1261 € |
| 30 kVA | 588 € | 0.1651 € | 0.2162 € | 0.1261 € |
| 36 kVA | 660 € | 0.1651 € | 0.2162 € | 0.1261 € |
Prices in € TTC for offer Charge'Heures by TotalEnergies updated 28/08/2025
Heures Eco Electricité by TotalEnergies
Heures Eco Electricité
- Indexed prices
- Selectra Award for Best Energy Provider 2024
The TotalEnergies Heures Eco Electricité plan features index-linked prices based on the regulated electricity tariffs (TRV), with the price of kWh and subscription aligned to the TRV. Currently, a 10% discount on kWh HT applies for one year for new customers, valid on Base or Peak/Off-peak options. This offer includes a unique annual phone consultation to review your energy consumption. The electricity supply does not include renewable sourcing and is indexed to evolve up to twice a year, reflecting market changes.
With its 10% promotional discount for one year, Heures Eco is a reasonable offer, though stronger discounts exist elsewhere, even within TotalEnergies. Without the discount, it matches regulated tariffs but remains less competitive on price. The lack of a green electricity option and indexed pricing limit appeal. The plan ranks D for quality-price, reflecting fair service but unimpressive pricing. Selectra finds it acceptable for those seeking stable market-linked rates via a major alternative supplier.
Tariff Grids by options - Heures Eco Electricité
Tariff for the option base
Contacter |
Yearly meter standing charge | Base kWh price |
|---|---|---|
| 3 kVA | 140.76 € | 0.1952 € |
| 6 kVA | 185.64 € | 0.1952 € |
| 9 kVA | 232.68 € | 0.1952 € |
| 12 kVA | 279.84 € | 0.1952 € |
| 15 kVA | 324.72 € | 0.1952 € |
| 18 kVA | 373.68 € | 0.1952 € |
| 24 kVA | 471.48 € | 0.1952 € |
| 30 kVA | 564.84 € | 0.1952 € |
| 36 kVA | 660.6 € | 0.1952 € |
Prices in € TTC for offer Heures Eco Electricité by TotalEnergies updated 28/08/2025
Tariff for the option hphc
Contacter |
Yearly meter standing charge | Off-peak kWh price | Peak kWh price |
|---|---|---|---|
| 6 kVA | 188.88 € | 0.1635 € | 0.2081 € |
| 9 kVA | 242.52 € | 0.1635 € | 0.2081 € |
| 12 kVA | 295.68 € | 0.1635 € | 0.2081 € |
| 15 kVA | 343.2 € | 0.1635 € | 0.2081 € |
| 18 kVA | 385.56 € | 0.1635 € | 0.2081 € |
| 24 kVA | 486.36 € | 0.1635 € | 0.2081 € |
| 30 kVA | 580.08 € | 0.1635 € | 0.2081 € |
| 36 kVA | 674.4 € | 0.1635 € | 0.2081 € |
Prices in € TTC for offer Heures Eco Electricité by TotalEnergies updated 28/08/2025
Spéciale by TotalEnergies
The TotalEnergies Spéciale electricity offer is a market-priced dual offer only available bundled with gas. Prices are freely set by TotalEnergies and may change up to twice a year. The subscription and base kWh prices align with regulated tariffs; however, peak hour kWh is pricier while off-peak hours are cheaper, encouraging consumption during off-peak times. The energy source is a standard mix without a specific renewable commitment. Customers can choose between a flat rate or a peak/off-peak pricing option, with an annual advisor call included.
We haven’t had time to review this plan yet. A full expert review may be published soon.
Tariff Grids by options - Spéciale
Tariff for the option base
Contacter |
Yearly meter standing charge | Base kWh price |
|---|---|---|
| 3 kVA | 140.76 € | 0.1952 € |
| 6 kVA | 185.64 € | 0.1952 € |
| 9 kVA | 232.68 € | 0.1952 € |
| 12 kVA | 279.84 € | 0.1952 € |
| 15 kVA | 324.72 € | 0.1952 € |
| 18 kVA | 373.68 € | 0.1952 € |
| 24 kVA | 471.48 € | 0.1952 € |
| 30 kVA | 564.84 € | 0.1952 € |
| 36 kVA | 660.6 € | 0.1952 € |
Prices in € TTC for offer Spéciale by TotalEnergies updated 28/08/2025
Tariff for the option hphc
Contacter |
Yearly meter standing charge | Off-peak kWh price | Peak kWh price |
|---|---|---|---|
| 6 kVA | 188.88 € | 0.1635 € | 0.2081 € |
| 9 kVA | 242.52 € | 0.1635 € | 0.2081 € |
| 12 kVA | 295.68 € | 0.1635 € | 0.2081 € |
| 15 kVA | 343.2 € | 0.1635 € | 0.2081 € |
| 18 kVA | 385.56 € | 0.1635 € | 0.2081 € |
| 24 kVA | 486.36 € | 0.1635 € | 0.2081 € |
| 30 kVA | 580.08 € | 0.1635 € | 0.2081 € |
| 36 kVA | 674.4 € | 0.1635 € | 0.2081 € |
Prices in € TTC for offer Spéciale by TotalEnergies updated 28/08/2025
Heures Eco+ by TotalEnergies
The TotalEnergies Heures Eco+ plan features a market-based electricity price with prices varying up to twice per year. It includes 20 “Éclair” days annually during which “Hours of Vigilance” (7-15h and 18-20h) apply, charging an exceptionally high kWh price of €0.6224. Outside these periods, prices are lower, with €0.2059 per kWh in peak hours and €0.1631 in off-peak. The energy source is a mixed supply. This special tariff option requires a Linky smart meter and the ability to shift consumption outside vigilance hours during the alert days.
TotalEnergies Heures Eco+ mirrors EDF’s Tempo option but is less advantageous overall. While the peak hour prices are fair, the off-peak rates offer limited compensation against the prohibitively high prices during vigilance hours. This tariff is only suitable for consumers who can reliably shift their usage. Selectra rates it E for an imbalanced quality-price ratio, making it a risky choice without careful consumption management.
Tariff Grids by options - Heures Eco+
Tariff for the option heures eco+
Contacter |
Yearly meter standing charge | Base kWh price |
|---|
Prices in € TTC for offer Heures Eco+ by TotalEnergies updated 28/08/2025
Standard Fixe Électricité by TotalEnergies
Standard Fixe Électricité
- Selectra Award for Best Energy Provider 2024
- Fixed price offer
The TotalEnergies Standard Fixe Electricity plan offers a fixed price for 1 year on both the kWh rate and subscription fees, providing pricing stability despite potential tax changes. Electricity is sourced from a non-renewable mix, without any green energy component. Customers can choose between two tariff options: Base rate with a constant price or Peak/Off-peak hours benefiting from cheaper rates during off-peak periods. This plan typically includes an annual phone consultation to review your energy consumption.
The Standard Fixe plan stands out as TotalEnergies’ most affordable offer, competitive versus market rates. It provides secure fixed prices for 1 year, but lacks renewable energy options, which limits its environmental appeal. While reliable, better offers exist combining fixed prices with green electricity at attractive rates. Overall, the plan scores a selectra rating of C, reflecting decent value but no leading edge in price or eco-commitment.
Tariff Grids by options - Standard Fixe Électricité
Tariff for the option base
Contacter |
Yearly meter standing charge | Base kWh price |
|---|---|---|
| 3 kVA | 161.4 € | 0.1891 € |
| 6 kVA | 212.88 € | 0.1891 € |
| 9 kVA | 268.08 € | 0.1891 € |
| 12 kVA | 324.12 € | 0.1891 € |
| 15 kVA | 376.2 € | 0.1891 € |
| 18 kVA | 425.76 € | 0.1891 € |
| 24 kVA | 539.4 € | 0.1891 € |
| 30 kVA | 653.28 € | 0.1891 € |
| 36 kVA | 753 € | 0.1891 € |
Prices in € TTC for offer Standard Fixe Électricité by TotalEnergies updated 28/08/2025
Tariff for the option hphc
Contacter |
Yearly meter standing charge | Off-peak kWh price | Peak kWh price |
|---|---|---|---|
| 6 kVA | 221.64 € | 0.1586 € | 0.2014 € |
| 9 kVA | 280.68 € | 0.1586 € | 0.2014 € |
| 12 kVA | 338.04 € | 0.1586 € | 0.2014 € |
| 15 kVA | 385.68 € | 0.1586 € | 0.2014 € |
| 18 kVA | 448.56 € | 0.1586 € | 0.2014 € |
| 24 kVA | 565.8 € | 0.1586 € | 0.2014 € |
| 30 kVA | 672 € | 0.1586 € | 0.2014 € |
| 36 kVA | 780.96 € | 0.1586 € | 0.2014 € |
Prices in € TTC for offer Standard Fixe Électricité by TotalEnergies updated 28/08/2025
Fixe 2 ans Électricité by TotalEnergies
Fixe 2 ans Électricité
- Selectra Award for Best Energy Provider 2024
- Fixed price offer
The TotalEnergies Fixe 2 ans Électricité plan features fixed prices for 2 years, protecting customers from electricity price fluctuations. The kWh price is set at 1.5% below the regulated tariff as of February 2025. This offer does not include renewable energy and relies on standard electricity sourcing. Customers can choose between the Base tariff option with a constant kWh price or the Peak/Off-peak option, which offers a reduced rate during off-peak hours and a higher one during peak hours, defined by the network operator.
The Fixe 2 ans Électricité offer is competitively priced slightly below the regulated tariff and hedges customers against price rises for two years. Its main downside is the lack of a green energy option, making it less attractive for eco-conscious users. Compared to TotalEnergies' greener alternatives, it falls short on environmental engagement. Rated C by Selectra, this plan suits those prioritizing stable pricing over renewable supply.
Tariff Grids by options - Fixe 2 ans Électricité
Tariff for the option base
Contacter |
Yearly meter standing charge | Base kWh price |
|---|---|---|
| 3 kVA | 161.4 € | 0.1947 € |
| 6 kVA | 212.88 € | 0.1947 € |
| 9 kVA | 268.08 € | 0.1947 € |
| 12 kVA | 324.12 € | 0.1947 € |
| 15 kVA | 376.2 € | 0.1947 € |
| 18 kVA | 425.76 € | 0.1947 € |
| 24 kVA | 539.4 € | 0.1947 € |
| 30 kVA | 653.28 € | 0.1947 € |
| 36 kVA | 753 € | 0.1947 € |
Prices in € TTC for offer Fixe 2 ans Électricité by TotalEnergies updated 28/08/2025
Tariff for the option hphc
Contacter |
Yearly meter standing charge | Off-peak kWh price | Peak kWh price |
|---|---|---|---|
| 6 kVA | 221.64 € | 0.1632 € | 0.2075 € |
| 9 kVA | 280.68 € | 0.1632 € | 0.2075 € |
| 12 kVA | 338.04 € | 0.1632 € | 0.2075 € |
| 15 kVA | 385.68 € | 0.1632 € | 0.2075 € |
| 18 kVA | 448.56 € | 0.1632 € | 0.2075 € |
| 24 kVA | 565.8 € | 0.1632 € | 0.2075 € |
| 30 kVA | 672 € | 0.1632 € | 0.2075 € |
| 36 kVA | 780.96 € | 0.1632 € | 0.2075 € |
Prices in € TTC for offer Fixe 2 ans Électricité by TotalEnergies updated 28/08/2025
The 5 gas offers from TotalEnergies
Verte Fixe gaz by TotalEnergies
The TotalEnergies Verte Fixe gas plan offers a fixed price including subscription and kWh excluding tax for one year, providing price stability. The gas provided is a mix containing 10% French-certified green gas (biomethane), guaranteed through origin certificates from partner farms. This contract lasts one year and includes an annual consultation with an energy advisor. The offer is tailored for those seeking partial renewable energy with fixed costs, although it is not the most competitive green gas plan on the market.
TotalEnergies Verte Fixe gas provides price stability with fixed rates for one year and includes 10% certified French renewable gas. However, it is not the most competitively priced green offer and ranks moderately in quality. Overall, it scores a Selectra Score of C, reflecting average value for money. This plan suits those valuing environmental commitment and price predictability but seeking better offers could be wise.
— Selectra Experts
Contacter |
0 - 4000 kWh/year | 4000 - 100 000 kWh/year |
|---|---|---|
| Yearly meter standing charge | 134.16 € | 330.84 € |
| Zone 1 (€/kWh) | 0.1487 € | 0.1101 € |
| Zone 2 (€/kWh) | 0.1496 € | 0.112 € |
| Zone 3 (€/kWh) | 0.1512 € | 0.1146 € |
| Zone 4 (€/kWh) | 0.1529 € | 0.1187 € |
| Zone 5 (€/kWh) | 0.1552 € | 0.1234 € |
| Zone 6 (€/kWh) | 0.1581 € | 0.1295 € |
Prices in € TTC for offer Verte Fixe gaz by TotalEnergies updated 28/08/2025
Spéciale Gaz by TotalEnergies
The Spéciale Gaz offer features gas prices indexed monthly to the CRE’s Reference Sales Price, ensuring rates closely follow market fluctuations. Customers benefit from a 10% discount on the kWh price excluding tax for one year compared to the standard reference price. The gas supply is based on a mixed energy source without specific renewable guarantees. The offer includes an annual phone consultation to review consumption, adding a personalized service touch for users.
The Spéciale Gaz plan offers competitive indexed pricing with a 10% discount for one year, keeping costs aligned with market trends. While it lacks renewable energy guarantees and biogas options, its price remains attractive among alternatives. The annual consumption review is a useful feature, and being backed by Selectra’s Best Energy Supplier 2024 award enhances confidence. However, the offer ranks seventh in price and holds a Selectra Score of C, indicating moderate value for money. – Selectra
Contacter |
0 - 4000 kWh/year | 4000 - 300 000 kWh/year |
|---|---|---|
| Yearly meter standing charge | 134.16 € | 330.84 € |
| Zone 1 (€/kWh) | 0.1373 € | 0.1038 € |
| Zone 2 (€/kWh) | 0.1382 € | 0.1058 € |
| Zone 3 (€/kWh) | 0.1396 € | 0.108 € |
| Zone 4 (€/kWh) | 0.141 € | 0.1118 € |
| Zone 5 (€/kWh) | 0.1432 € | 0.116 € |
| Zone 6 (€/kWh) | 0.1458 € | 0.1216 € |
Prices in € TTC for offer Spéciale Gaz by TotalEnergies updated 28/08/2025
Standard Fixe Gaz by TotalEnergies
The TotalEnergies Standard Fixe Gas Plan offers a fixed price for both the kWh and subscription fees, locked for one year, ensuring cost stability. The gas supply comes from a non-renewable mixed source with no biogas included. A unique feature of this plan is the option to schedule an annual telephone consultation with an energy advisor to review consumption. This contract provides simple, reliable gas delivery with prices fixed for the contract duration, though applicable taxes may vary.
The Standard Fixe Gas offer is TotalEnergies’ cheapest plan but ranks only mid-market. It guarantees fixed prices for one year and a practical annual energy review, yet lacks renewable gas options. Competitors provide better value for similar services. With a Selectra Score C, it’s a decent, straightforward choice but not the most competitive. – Selectra
Contacter |
0 - 4000 kWh/year | 4000 - 100 000 kWh/year |
|---|---|---|
| Yearly meter standing charge | 134.16 € | 330.84 € |
| Zone 1 (€/kWh) | 0.1468 € | 0.1082 € |
| Zone 2 (€/kWh) | 0.1476 € | 0.1101 € |
| Zone 3 (€/kWh) | 0.1493 € | 0.1127 € |
| Zone 4 (€/kWh) | 0.151 € | 0.1168 € |
| Zone 5 (€/kWh) | 0.1533 € | 0.1215 € |
| Zone 6 (€/kWh) | 0.1562 € | 0.1276 € |
Prices in € TTC for offer Standard Fixe Gaz by TotalEnergies updated 28/08/2025
Heures Eco+ Gaz by TotalEnergies
The TotalEnergies Heures Eco+ Gaz plan features market-indexed pricing with both subscription and kWh rates updated monthly according to the official Price Repère de Vente de Gaz grid. Prices fluctuate automatically within regulatory upper and lower limits, offering no fixed rate. The gas supply is from a standard mix with no specific renewable energy commitment. This offer includes a time-of-use tariff option, encouraging consumption during off-peak hours for cost savings.
We haven’t had time to review this plan yet. A full expert review may be published soon.
Contacter |
0 - 4000 kWh/year | 4000 - 300 000 kWh/year |
|---|---|---|
| Yearly meter standing charge | 134.16 € | 330.84 € |
| Zone 1 (€/kWh) | 0.1373 € | 0.1038 € |
| Zone 2 (€/kWh) | 0.1382 € | 0.1058 € |
| Zone 3 (€/kWh) | 0.1396 € | 0.108 € |
| Zone 4 (€/kWh) | 0.141 € | 0.1118 € |
| Zone 5 (€/kWh) | 0.1432 € | 0.116 € |
| Zone 6 (€/kWh) | 0.1458 € | 0.1216 € |
Prices in € TTC for offer Heures Eco+ Gaz by TotalEnergies updated 28/08/2025
Fixe 2 ans Gaz by TotalEnergies
The TotalEnergies Fixe 2 ans Gaz plan offers a fixed price for both the subscription fee and kWh rate for 24 months, protecting customers from market price increases. The gas is a standard mix with no renewable component. The offer includes annual phone consultations with an energy advisor upon request to review consumption. This straightforward plan ensures price stability but does not provide any green gas options or special weekend tariffs.
The 2-year fixed price offers stable pricing but lacks a renewable gas option. Other competitors provide biogas with 1-year price locks, which may be more attractive despite shorter terms. Within TotalEnergies’ catalogue, their Standard Fixe and Verte Fixe offers appear stronger choices. Overall, this plan scores a C for value due to limited green energy and moderate price positioning. Selectra.
Contacter |
0 - 4000 kWh/year | 4000 - 300 000 kWh/year |
|---|---|---|
| Yearly meter standing charge | 134.16 € | 330.84 € |
| Zone 1 (€/kWh) | 0.1504 € | 0.1118 € |
| Zone 2 (€/kWh) | 0.1514 € | 0.1138 € |
| Zone 3 (€/kWh) | 0.1529 € | 0.1164 € |
| Zone 4 (€/kWh) | 0.1546 € | 0.1205 € |
| Zone 5 (€/kWh) | 0.1569 € | 0.1251 € |
| Zone 6 (€/kWh) | 0.1598 € | 0.1313 € |
Prices in € TTC for offer Fixe 2 ans Gaz by TotalEnergies updated 28/08/2025
TotalEnergies reviews: what customers are saying?
TotalEnergies has received the Selectra award for Best Electricity and Gas Supplier!
| Platform | Average Rating | Number of Reviews |
|---|---|---|
| Trustpilot | 3.40/5 | 7447 reviews |
| Avis Vérifiés | 4.40/5 | 205313 reviews |
| iGraal | 4.50/5 | 4150 reviews |
| Poulpeo | 4.00/5 | 188 reviews |
| Selectra | 2.70/5 | 3099 reviews |
| Total | 4.3/5 | 220197 reviews |
Weighted average rating calculation: (3.40 x 7447 + 4.40 x 205313 + 4.50 x 4150 + 4.00 x 188 + 2.70 x 3099) / 220197 = 4.34 out of 5.
How to contact TotalEnergies in 2025: phone, email, online
TotalEnergies offers a variety of contact methods including phone, email, postal mail, and an online customer space. Their phone services are available with extended hours from Monday to Saturday, adapted separately for residential and professional clients. Email contact is reserved for residential clients, while professionals use a specific online form. A dedicated service supports hearing-impaired customers during business hours. The customer service is primarily in French, and no official English-speaking support is mentioned.
| Contact Type | Details | Notes |
|---|---|---|
| Phone (Residential) | 09 70 80 69 69 | Mon-Sat, 9h-19h, free service + local call cost |
| Phone (Professional) | 09 74 36 33 68 | Mon-Sat, 9h-19h, free service + local call cost |
| Phone (Payments) | 09 70 80 65 45 | Mon-Sat, 9h-19h, free service + local call cost |
| Email (Residential) | [email protected] | For bill inquiries and specific requests |
| Online Contact (Professional) | Professional contact form | For professionals only |
| Postal Address | TotalEnergies Service Client TSA 21519 75901 Paris CEDEX 15 | Common for residential and professional clients |
| Support for Hearing Impaired | Dedicated service via Sourdline, LSF webcam or chat | Mon-Fri, 9h-17h |
| Customer Online Space | Accessible on official website | Contract and bill management |
How to subscribe a TotalEnergies energy plan in France?
To subscribe to one of the offers from TotalEnergies, you can do so by calling 09 87 67 37 93, available Monday to Friday from 7 AM to 9 PM, Saturday from 8:30 AM to 6:30 PM, and Sunday from 9 AM to 5 PM. A professional advisor will guide you through the process over the phone.
You can also subscribe online by visiting the following page: Subscribe online here. This option allows you to quickly and conveniently choose your offer.
- Documents needed to subscribe to TotalEnergies
- Your full name: or the name of the account holder.
- Your address: including your postal code and city.
- Your Point of Delivery (POD) or Point of Consumption (POC) number(s): available on your current invoice or meter.
- Your bank account details: IBAN for payment setup.
- Your preferred start date: for electricity or gas supply.
About TotalEnergies
TotalEnergies stands as France's leading alternative energy supplier with a customer base of 5.5 million clients relying on its electricity and gas services. As a subsidiary of the historic Total group, the company has evolved through strategic acquisitions, including Lampiris in 2016 and Direct Energie in 2018, culminating in the rebranding to TotalEnergies in 2021. This trajectory has established the supplier as fully capable of delivering a service level comparable to that of France’s traditional providers such as EDF and Engie.
The provider's foundation is built on the operational excellence inherited from Direct Energie, a pioneer in the French energy market since its opening to competition in 2007. TotalEnergies benefits from highly efficient information systems that simplify both contract subscription and management. Its commercial operations are notably robust, driving remarkable performance in customer acquisition and retention.
Another distinguishing characteristic of TotalEnergies lies in its strong commitment to clarity and stability in its offers, ensuring clients consistently pay less than regulated tariffs. The company has also earned multiple accolades for the quality of its customer service, including being named Service Client de l'Année for twelve consecutive years and winning the Selectra Trophy for best electricity and gas supplier in 2023 and 2024. These awards highlight TotalEnergies’ low dispute rate and notably straightforward subscription process, accessible both by telephone and online.
Originating as a major player in the oil energy sector, TotalEnergies is actively transitioning towards renewable energy investments, currently operating 2 GW of renewable energy capacity. This strategic pivot reflects the group's efforts to integrate sustainable energy solutions amidst its longstanding fossil fuel heritage.
Legally registered as a Société Anonyme (SA) with a share capital exceeding 5.16 million euros, TotalEnergies upholds a commitment to transparency by adhering to the thirteen best practices defined by the French Commission de Régulation de l'Énergie. This adherence further underscores the provider’s dedication to maintaining trust and regulatory compliance within the competitive energy market.