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Elmy customer service phone number: +33 1 87 66 08 52
The main Elmy customer service line for residential customers in France. All support is in French — see the English options section below.
Opening hours
Typical customer service hours for French energy providers. Verify exact hours on the Elmy website.
| Day | Hours | Typical wait |
|---|---|---|
| Monday | 8:00 – 21:00 | High (busiest day) |
| Tuesday – Thursday | 8:00 – 21:00 | Medium |
| Friday | 8:00 – 21:00 | Low (quietest) |
| Saturday | 8:00 – 18:00 | Medium |
| Sunday | Closed | — |
Best time to call Elmy
Midday Tuesday to Friday offers the shortest wait times. Avoid Monday mornings and Monday afternoons.
| Time | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|
| Morning (8am–12pm) | Very high | Medium | Medium | Medium | Low | Medium |
| Midday (12pm–2pm) | Medium | Low | Low | Low | Low | Low |
| Afternoon (2pm–6pm) | Very high | Medium | Low | Medium | Low | Low |
| Evening (6pm–8pm) | Medium | Low | Low | Low | Low | Closed |
Estimated wait times based on general patterns for French energy providers. Verify confirmed hours on the Elmy website.
Does Elmy have English-speaking customer service?
No. Elmy operates customer service in French only. Here is how expats can get help without speaking French.
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Other ways to contact Elmy
Online account, mobile app, postal address, and additional contact options for Elmy customers in France.
Tip: use Elmy's online contact form
Elmy's website contact form lets you send a written query without speaking French. Compose your message in English via Google Translate — written French is often easier to handle than a phone call.
Contacting Elmy in France: practical tips
Before you call Elmy
- Have your PDL number (Point De Livraison) for electricity, or PCE number for gas — both printed on your bill.
- Have your customer account number and a recent invoice ready for identity verification.
- Be ready to confirm your date of birth and postal address — standard French IVR identity checks.
- Call Tuesday to Friday, 12pm–2pm for the shortest wait times.
How to make a complaint to Elmy
- 1 Contact Elmy in writing — by post or online contact form. Keep a dated record of all correspondence.
- 2 Wait for their response. Elmy must acknowledge within 10 working days and resolve within 2 months.
- 3 If unresolved, escalate to the Médiateur National de l'Énergie — the independent French energy ombudsman at energie-mediateur.fr, free of charge.
Frequently asked questions about Elmy customer service
What is the Elmy customer service phone number in France?
Does Elmy have English-speaking customer service?
What are Elmy customer service opening hours?
How do I make a complaint to Elmy?
How do I contact Elmy without speaking French?
Can't manage Elmy in French?
A Selectra advisor can call Elmy on your behalf, translate your bill, handle disputes, or compare better-suited alternatives — all in English, completely free.
- Explain your bill or contract in English
- Handle a complaint or dispute on your behalf
- Compare all French energy suppliers for free
- Switch or open a new contract — handled in English