By Is Alpiq a good choice for your home in France?
Choose Alpiq if…
- You live anywhere in mainland France — coverage is nationwide.
- You need electricity — 5 residential tariffs available.
- You are renting or own property in France — Alpiq is open to residential customers.
- Reputation matters to you — rated 4.8/5 from 7,346 reviews across 2 platforms.
Think twice about Alpiq if…
- You need English-speaking customer service — Alpiq handles support in French only.
- You want electricity and gas from a single supplier — Alpiq does not sell residential gas, so you would need a separate gas contract with another supplier.
- You want one of the cheapest electricity offers — none of Alpiq's electricity offers ranks among the 5 cheapest in our comparator for a typical home (3,099 kWh/year, 6 kVA, single-rate Base option, in Paris).
Not sure? Get free advice in English.
Selectra compares all French suppliers and handles your subscription — completely free of charge.
Alpiq electricity offers — October 2026
Residential electricity tariffs from Alpiq currently available for homes in France. Prices vary by consumption and power rating.
With a 6 kVA meter, Electricité Horizon costs €190.32 a year for the subscription and €0.1993 per kWh with the single-rate Base option. It is also sold with the Peak / Off-peak (HP/HC) option: €190.32 a year for the subscription and €0.2133 per kWh in peak hours and €0.1583 in off-peak hours. Prices include tax; select your meter power below for the exact figures.
| Power | Annual subscription | Price per kWh |
|---|---|---|
| 3 kVA | 145.56 € | 0.1993 € |
| 6 kVA | 190.32 € | 0.1993 € |
| 9 kVA | 238.56 € | 0.1977 € |
| 12 kVA | 285.12 € | 0.1977 € |
| 15 kVA | 328.80 € | 0.1977 € |
| 18 kVA | 373.68 € | 0.1977 € |
| 24 kVA | 469.68 € | 0.1977 € |
| 30 kVA | 557.64 € | 0.1977 € |
| 36 kVA | 646.56 € | 0.1977 € |
| Power | Annual subscription | Peak (HP) | Off-peak (HC) |
|---|---|---|---|
| 6 kVA | 190.32 € | 0.2133 € | 0.1583 € |
| 9 kVA | 238.56 € | 0.2133 € | 0.1583 € |
| 12 kVA | 285.12 € | 0.2133 € | 0.1583 € |
| 15 kVA | 328.80 € | 0.2133 € | 0.1583 € |
| 18 kVA | 373.68 € | 0.2133 € | 0.1583 € |
| 24 kVA | 469.68 € | 0.2133 € | 0.1583 € |
| 30 kVA | 557.64 € | 0.2133 € | 0.1583 € |
| 36 kVA | 646.56 € | 0.2133 € | 0.1583 € |
How to set up Alpiq energy for your home in France
The process is completely different depending on your situation — choose yours below.
If there is no active contract at your new address, the electricity will be off when you arrive.
This is very common in France. Always call your supplier before your move-in date — activation by ENEDIS takes 1–5 business days. A same-day emergency connection is possible but costs extra.
How it works
What you'll need
- PDL number — 14-digit meter reference. On your Linky meter, on a previous bill left at the address, or via your landlord. This is mandatory.
- French bank account (RIB) — Most French suppliers require direct debit (prélèvement automatique). If you don't have a French account yet, call Selectra — some suppliers accept foreign IBANs.
- Passport or EU ID — For identity verification. A copy is sometimes requested by post after sign-up.
- Move-in date — Needed to schedule activation. Give as much notice as possible.
Alpiq customer reviews: what to expect as an expat
Overall customer score
Average across 2 review platforms · 7,346 total reviews
What this means for you
Alpiq consistently earns strong customer ratings — one of the better-reviewed suppliers on the French market. Most reviews praise pricing and contract clarity. Note that all reviews come from French-speaking customers; the experience for expats mainly depends on how you manage French-language correspondence.
Note for expats
All reviews are from French-speaking customers. Language barriers with customer service affect every supplier equally — Selectra's English service acts as your intermediary at no cost.
How the overall score of 4.8/5 is calculated
The overall score is a weighted average, not a simple average of the 2 platform scores. Each platform counts in proportion to its number of reviews, so a platform with thousands of reviews weighs more than one with a few dozen. For each platform, the score is multiplied by its number of reviews; the results are added up, then divided by the total number of reviews.
34,895 ÷ 7,346 reviews = 4.75, rounded to 4.8/5.
Trustpilot alone accounts for 97% of the reviews, so its score drives most of the result.
Ombudsman complaint rate
29 per 100,000 contracts
Every year, France's Médiateur national de l'énergie — the independent national energy ombudsman — publishes how many residential customers filed a formal dispute against each supplier, per 100,000 contracts. A high rate means more customers had complaints that their supplier failed to resolve directly. Only large suppliers with over 50,000 residential contracts are included.
Alpiq's rate of 29 ranks 11th out of 16 ranked suppliers (lower is better). The market average is 23.8 per 100,000 contracts. Alpiq sits above the market average. This does not necessarily mean bad service, but it is worth bearing in mind — especially if you are not fluent in French and a billing dispute becomes harder to resolve.
Source: Médiateur national de l'énergie · updated annually
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How to contact Alpiq in France
Customer service, subscription, online account, and English-speaking support options.
About Alpiq
Alpiq is a French electricity supplier known for keeping its prices below the regulated tariff (the TRV, or Tarif Bleu, sold by EDF). It isn't the cheapest name on the market and green electricity isn't its strong suit, but it is a dependable, well-rated supplier with a solid reputation for customer service. Below you'll find our review of Alpiq, its electricity offers and how to get in touch.
Our review of Alpiq
Alpiq's rates aren't the lowest on the market, but the supplier delivers on its main promise: prices stay cheaper than the regulated tariff (the Tarif Bleu). Green electricity, on the other hand, isn't where Alpiq shines. It remains a reliable, well-rated supplier that expats value for its seriousness.
Awards and rankings
Alpiq was voted Best Customer Service of the Year from 2017 to 2022 by the CLEEE-FNCCR barometer (for industrial customers). It was also named Best Electricity Supplier by the Prix Selectra in 2023.
In the study carried out by Pro Conso France, titled "Comparison of energy suppliers in France 2024-2025", Alpiq stood out with strong results across several categories:
Rankings:
Best electricity suppliers: Alpiq ranks fourth, with a score of 89% and a rating of 17.88/20.
Best green electricity suppliers: Alpiq also takes fourth place, with a score of 89% and a rating of 17.85/20.
Best suppliers for customer service: Alpiq ranks second, with a score of 84% and a rating of 16.77/20.
Alpiq had previously won the Prix Selectra for Best Electricity Supplier 2023 thanks to an excellent score of 81 out of 100. The strengths Selectra highlighted were:
strong customer satisfaction;
clear, easy-to-understand information about its electricity offers;
guaranteed prices cheaper than the regulated tariff.