English-speaking TotalEnergies Customer Service in France
TotalEnergies is one of the main alternative energy providers in France, with over 5,5 millions clients nationwide. TotalEnergies doesn't offer an english-speaking customer service. Customers can call the Selectra english-speaking customer service at the 09 87 67 37 93 or ask for a free callback (Monday to Friday from 8.30 am to 8 pm, Saturdays from 9.30 am to 6 pm) to find out more about Total Direct Energie and other French providers.
| Electricity supplier | Name of the electricity offer | Annual budget | Price of yearly meter standing charge | Price per kWh |
|---|---|---|---|---|
 Contacter |
STANDARD FIXE ÉLECTRICITÉ 🏷️ Blocked prices ! |
Estimated budget 2176€ You save 365€ compared to the regulated tariff* |
150.642€ | 0.2132€ |
Contacter |
OFFRE VERTE FIXE ÉLECTRICITÉ 🌱 Green electricity offer ! 🏷️ Blocked prices ! |
Estimated budget 2219€ You save 322€ compared to the regulated tariff* |
150.642€ | 0.2177€ |
Contacter |
HEURES ECO ELECTRICITÉ | Estimated budget 2541€ Same price than the regulated tariff |
150.642€ | 0.2516€ |
 |
TARIFS RÉGLEMENTÉS DE L'ÉLECTRICITÉ | Estimated budget 2541€ Same price than the regulated tariff |
151.2€ | 0.2516€ |
*Prices € incl. VAT, udated daily. Annual budget calculated for consumption of 9500 kWh in Lille under the Base option (6 kVA).
TotalEnergies English-Speaking Customer Service
First off, you may want to note that TotalEnergies does not offer English-speaking customer service at the time of writing, which may prove to be an issue if you ever encounter an issue and need to get in touch with one of their advisors but aren't yet confident with talking in French over the phone.
However, new customers can call Selectra's English-speaking customer service line at 09 87 67 37 93 or ask for a free callback (Monday to Friday from 8.30 am to 8 pm, Saturdays from 9.30 am to 6 pm) to find out more about Total Direct Energie and other French providers' offers, and sign up for a plan or open a gas account or electricity account in France.
How to contact the TotalEnergies Customer Service
If you are comfortable speaking French and wish to contact TotalEnergies, below are all the ways to get in touch with the energy provider in France.
Contact Total Direct Energie by phone
TotalEnergies customers can reach the service client (customer service) at 09 77 40 50 60 (Monday through Saturday from 9 am to 7 pm) for answers to questions about their bills or about their plan.
Make sure to have your customer number (numéro de client) with you when you call.
Note that if your question concerns making payments, there is a dedicated number for that: 09 70 85 65 45 (non-surtaxed number). If your query regards a gas issue, such as a gas emergency, you should call GRDF directly at 0 800 47 33 33, whereas if you have an electricity issue, such as a power cut, then you should get in touch with ENEDIS, the number depending on where you live.
When to call Total Direct Energie Service Client
In order to avoid longer waiting periods and being put on hold, we recommend that you ring Total Direct outside of the peak hours, which are shown below.
Time of day | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
|---|---|---|---|---|---|---|
Morning (9 am - 12:30 pm) | Medium | Medium | Low | Medium | ||
Midday (12:30 pm - 2 pm) | Low | Low | ||||
Afternoon (2 pm - 6 pm) | Medium | |||||
Evening (6 pm - 7 pm) | Low | |||||
Contact TotalEnergies by email
You can alternatively send an email via the TotalEnergies online form, or via the supplier's app which is available for iOs and Android.
Contact TotalEnergies via social media
Finally, you may get in touch with TotalEnergies advisors on the supplier's social media platforms Facebook, Messenger and Twitter. You should get a rapid response on weekdays between 9 am and 6 pm.
TotalEnergies Postal Adresses
If you would rather write to Total Direct Energie, here are the addresses to send your letter to.
Write to TotalEnergies Customer Service
To write to the provider, if you wish to cancel your contract for instance, address your letter to:
TotalEnergies Service Client
TSA 21519
75901 Paris CEDEX 15
TotalEnergies Headquarters
TotalEnergie's headquarters are located at
2 bis rue Louis Armand,
75015 Paris
More about the TotalEnergies Customer Service
TotalEnergies has a strong reputation for customer service thanks to the former Direct Energie, which won "Customer Service of the Year" for eight consecutive years until 2018 and in 2023. This prize is organized by Viséo Conseil, and results are announced every October. 215 mystery customers test various aspects of the customer service, including telephone, email, social media, and TotalEnergies website. Criteria included waiting time, timeliness of responses, and response quality, among others.