Our English-speaking advisors are available:

09 87 67 37 93 Free callback

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Call Direct Energie Customer Service France

Direct Energie - sign up and more information Call 09 87 67 37 93 or ask for a free callback, Monday through Friday from 8:30 am to 8 pm & Saturday from 9:30 am to 6 pm, to speak to an English-speaking customer service agent and open an energy account in your name with Direct Energie.

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Direct Energie English-Speaking Customer Service

Direct Energie does not currently have English-speaking customer service available. However, new customers can call Selectra's English-speaking customer service line at 09 87 67 37 93 or ask for a free callback (Monday to Friday from 8.30 am to 8 pm, Saturdays from 9.30 am to 6 pm) to find out more about Direct Energie's offers and to sign up for a plan.

Direct Energie Service Client

Direct Energie customers can reach the service client (customer service) at 09 70 80 69 69 (Monday through Saturday from 9 am to 7 pm) for answers to questions about their bills or about their plan. Make sure to have your customer number (numéro de client) with you when you call.

You can alternatively send an email via the Direct Energie online form, or via the supplier's app which is available for iOs and Android.

Finally, you may get in touch with Direct Energie advisors on the supplier's social media platforms Facebook, Messenger and Twitter, on weekdays from 9 am to 6 pm

When to call Direct Energie Service Client

Likelihood of being put on hold Monday Tuesday Wednesday Thursday Friday Saturday
Morning (9 am - 12:30 pm) Medium Medium Low Medium
Midday (12:30 pm - 2 pm) Low Low
Afternoon (2 pm - 6 pm) Medium
Evening (6 pm - 7 pm) Low

Direct Energie Postal Adresses

Write to Direct Energie Customer Service

Direct Energie Service Client
TSA 21519
75901 Paris CEDEX 15

Direct Energie Headquarters

Direct Energie's headquarters are located at 2 bis rue Louis Armand, 75015 Paris.

More about Direct Energie Customer Service

Direct Energie has a strong record for customer service, and has won "Customer Service of the Year" for eight consecutive years. This prize is organized by Viséo Conseil, and results are announced every October. 215 mystery customers test various aspects of Direct Energie customer service, including telephone, email, social media, and the Direct Energie website. Criteria included waiting time, timeliness of responses, and response quality, among others.

Direct Energie's online customer has also earned recognition with the company winning the Trophée Qualiweb for online customer service for three years running.