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How to File a Complaint About Your Energy Supply in France

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If you're experiencing some troubles with your energy supplier in France (EDF or Engie for example), here is what to do.

Step 1: Contact your supplier's customer service

The first step in solving your problem is to contact your energy supplier's customer service. Each energy provider in France has its own customer service, and here are their contact details (phone number, online contact forms and addresses).

Be aware that it may be hard to reach English-speaking advisors on the phone, and some customer service phone numbers may be paying numbers.

Provider Customer Service Phone Number Online form Customer Service Address
EDF 09 69 32 15 15 (in French)
EDF English customer service number
Online form EDF
Service Clients
TSA 20012
41975 Blois Cedex 09
GDF Suez Engie 09 69 324 324 Online form ENGIE
Service Clients
TSA 42108
76934 Rouen Cedex 09
Direct Energie 09 70 80 69 69 Online form Direct Energie
Service Client 
TSA 21519
75901 Paris Cedex 15
Eni 09 70 820 320 Online form Eni
Service Client
TSA 30207
35 507 Vitré Cedex
Lampiris 09 70 250 250 Email address Lampiris
Service Clientèle
TSA 20039
75437 Paris Cedex 09
Planete Oui 09 74 76 30 19 Online form Planète OUI
Service client
Parc Euratechnologies
2 rue Hegel
59000 Lille

Most providers commit to answering your online request within two business days. By law, your customer service must have answered to your written request within two months.

Step 2: Contact your Supplier's Mediator

As EDF and Engie are big corporations, their customer service has several layers. If you are unsatisfied with their standard customer service response, you can contact EDF or Engie's Mediator. Keep in mind however that its power is only advisory: neither you nor the supplier are obliged to follow its recommendations.

Contacting EDF's Mediator

Mediateur d'EDF
TSA 50026
75804 Paris Cedex 8

Or you can contact EDF's mediator online.

Contacting Engie's Mediator

Mediateur Engie
TSA 34321
92099 La Défense Cedex 

Or you can contact Engie's mediator online.

Step 3: Contact the National Energy Mediator

If you are not satisfied by the customer service or the supplier's mediator answer, you can write to the Médiateur National de l'Energie. The Mediator is an independent public authority which informs the customer and helps resolving energy-related litigations. 

  • Contacting the National Energy Mediator
  • Through the SOLLEN online form
  • In writing:
    Médiateur national de l’énergie
    Libre réponse n° 59252
    75443 PARIS Cedex 09

Are you unsatisfied with your current energy provider in France? Have you thought about switching suppliers?