You are here

Contact Bouygues Telecom Customer Service

Sign up for a plan with Bouygues Call 09 77 55 72 27, Monday through Friday from 9:30 am to 7:30 pm to speak to an English-speaking customer service agent and purchase an Internet or mobile phone plan with Bouygues.
 Call now or sim@selectra.info

Bouygues Telecom logo

Looking for information about Bouygues Telecom customer service in France? Find all the various ways of contacting Bouygues Telecom in our guide to Bouygues Telecom customer service.

Bouygues Telecom (pronounciation: "bweeg telecom") is one of the biggest telecommunications operators in France, and offers a wide variety of mobile phone and Internet options. In most cases, contacting Bouygues Telecom customer service online is the most efficient means of getting help, so if you are comfortable reading written French and have no problem navigating the Bouygues Telecom website, we recommend trying that first.

With that said, sometimes you may want to reach Bouygues Telecom by other means. Here are the various ways to get in touch with Bouygues Telecom customer service.

Bouygues Telecom English-Speaking Customer Service

Want to Sign up for a Mobile or Internet Plan with Bouygues Telecom?Selectra provides English-speaking customer assistance. Call 09 77 55 72 27 Monday to Friday, from 9:30 am to 7:30 pm to sign up for a mobile phone or Internet plan with Bouygues Telecom.

English-speaking customer support with Bouygues Telecom is limited. The company does not have English-speaking help online nor do they have an English-speaking customer service telephone number. There are a few English discussions in their online forum, though they are also limited. You may be able to find someone who speaks English in an Bouygues Telecom boutique, though this is not guaranteed.

Expert Advice

Expert TipTo reach customer service for Bouygues in English, try sending them a message on social media, such as on their Facebook page or via Twitter.

Selectra

Technical Assistance from Bouygues Telecom

Your best bet for technical assistance from Bouygues Telecom is to start with their online assistance pages and forums. You may be able to find some guides in English, along with English discussions in the Bouygues online forum. If you prefer to reach Bouygues over the phone, call the appropriate number below.

Other Bouygues Telecom Customer Service Phone Numbers

All of Bouygues Telecom's automated customer service is available 24 hours a day, seven days a week. Live customer support is available Monday through Saturday from 8 am to 8 pm.

Technical assistance is available seven days a week, from 8 am to 10 pm.

Bouygues Telecom Customer Service Phone Numbers
Customer Service Phone Number
New customer (for signing up to a Bouygues plan) 3106 (free number)
New customer (following up on a purchase) 0981 660 981 (0,15€/mn from a fixed phone line)
Mobile customer From a Bouygues mobile phone: 614
From a fixed telephone line: 1064
From abroad: +33 660 614 614
Report a lost or stolen mobile phone 0 800 29 10 00
BBox help 611 from a Bouyges mobile phone
1061 from a fixed line or mobile phone with another operator
Business customers (Pro) 618 from a Bouyges mobile phone
1068 from a fixed line or mobile phone with another operator
From abroad: +33 660 618 618

When to call Bouygues Telecom Customer Service

Risk of long waiting times Monday Tuesday Wednesday Thursday Friday Saturday
Morning (8 am-12 pm) High High High High High High
Midday (12 pm-2 pm) Low Low Low Low Low Low
Afternoon (2 pm-6 pm) Low Low Low Low Low Low
Evening (6 pm-8 pm) High High High High High High

New Customer/Sign-Up

To sign up for a mobile phone or Internet with Bouygues Telecom, call 1099 (free when dialed from a fixed telephone line). Customer support is available in French seven days a week, from 9 am to 10 pm.

English-Speaking SupportFor English-speaking help learning about and signing up for an Bouygues Telecom mobile phone or Internet plan, call 09 77 55 72 27 Monday to Friday, from 9:30 am to 7:30 pm.

Find an Bouygues Telecom Boutique Near You

Bouygues Telecom operates hundreds of boutiques across France, so you should be able to find a physical location near you. You can find the address for the Bouygues Telecom shop in your area in this online directory (in French).

You can find assistance with the following in an Bouygues Telecom shop:

  • Learning about and signing up for a mobile phone or Internet plan
  • Buying a prepaid mobile phone
  • Questions about your existing mobile phone or Internet plan, such as questions about data usage, coverage, technical problems, etcetra
  • Purchasing a new mobile phone

Bouygues Telecom Customer Support Online

If you are comfortable navigating written French, you may find Bouygues Telecom's online customer support a more efficient option than the telephone, as it allows you to avoid lengthy time spent on hold.

Existing customers can request assistance in their online personal space (Espace Client Bouygues Telecom). You will have received your online credentials in the documents accompanying your subscription, though Bouygues Telecom can resend a username/password if you have forgotten them. In your Espace Client you will find the following services:

  • Technical assistance (Urgences et dépannage)
  • Information about your consumption (Info Conso or Consommation en cours)
  • Billing information (Factures et Paiements)
  • Bouygues Telecom promotions and options to change your plan (Offres & options)
  • Mobile phone information (Mobile & Carte SIM)
  • Internet modem information (Offre & équipements)
  • Personal information (Contrat & cordonnées)
  • Customer rewards (Avantages client)

You can also reach Bouygues Telecom customer support online through the Bouygues Telecom online forum (Forum Bouygues Telecom), via their Facebook page or via Twitter.

Bouygues Telecom Postal Adresses

We recommend calling Bouygues Telecom or submitting a customer service request online for timely responses to your questions and concerns. However, mobile phone cancellations and for official complaints should be sent by post.

Cancelling Your Bouygues Telecom Mobile Phone Plan

Generate a free cancellation letter template from Selectra with their free cancellation service

To cancel your mobile plan with Bouygues Telecom, you will need to send a letter by recommended post (lettre recommandée avec avis de réception). The cancellation letter (lettre de résiliation) that you send to Bouygues Telecom must contain your full name (first name, family name), your account number (identifiant abonné), and your account ID (numéro de Ligne de l’abonné). Send your cancellation letter (don't forget to ask for an avis de réception at the post) to the following address:

Service Client Bouygues Telecom - Mobile
TSA 73917
62978 Arras Cedex 9

Cancelling an Bouygues Telecom Internet Plan

You will also need to send a lettre recommandée avec avis de réception to Bouygues Telecom in order to cancel an Internet plan with them. You need to provide at least one month's notice to cancel an Internet plan, and will have to pay a penalty if cancelling before 12 months on the contract. The lettre de résiliation must contain your full name (first name, family name), your account number (identifiant abonné), and your account ID (numéro de Ligne de l’abonné), along with the date for cancellation. The cancellation letter can be sent to:

Service Client Bouygues Telecom – box et Ligne Fixe
TSA 30144
94098 Creteil Cedex

Making a Complaint to Bouygues Telecom

Your first course of action when you have a complaint with Bouygues Telecom is to contact their customer service, either online or over the phone (1023). If you are unable to resolve the problem and would like to make a formal, written complaint, send a letter to the relevant customer service postal address:

Bouygues Telecom Customer Service Addresses
Service Client Bouygues Telecom - Mobile
TSA 73917
62978 Arras Cedex 9
Service Client Bouygues Telecom – box et Ligne Fixe
TSA 30144
94098 Creteil Cedex

If you are unable to resolve your complaint through Bouygues Telecom's regular customer service, you can send a letter to Bouygues Telecom's mediation service, called the Service National Consommateur. The letter must be sent by recommended post (lettre recommandée avec avis de réception) in order to be treated.

Bouygues Telecom Service Consommateurs Addresses
Service Client Bouygues Telecom - Mobile
Service Consommateurs
TSA 83918
62978 ARRAS Cedex 9
Service Client Bouygues Telecom – box et Ligne Fixe
Service Consommateurs
TSA 30144
94098 Creteil Cedex

Bouygues Telecom Email Address

Bouygues Telecom does not have an email address for customer support. To email Bouygues Telecom customer service, you will need to complete an online contact form on the Bouygues Telecom website, or send an email via your Espace Client Bouygues Telecom.

Bouygues Telecom Headquarters

Bouygues Telecom headquarters are located at 37-39 rue Boissière, 75116 Paris. Their headquarters are open Monday through Friday from 8 am to 6:30 pm, and the telephone number is 01 39 26 75 00.

How to Reach Bouygues Telecom Customer Help from Abroad

Whether for technical assistance or customer service, your best bet for reaching Bouygues from abroad is online. You may be able to find help with technical problems on the Bouygues forum, or otherwise in the Bouygues Online Assistance page.

If you need to call Bouygues customer service from abroad, here are the numbers:

  • Bouygues mobile phone customer service: +33 660 614 614
  • Bouygues mobile phone customers with a "forfait bloque": +33 664 00 20 20
  • Business customers (mobile phones): +33 660 618 618

Useful French Phrases to Help You When Dealing With Bouygues Customer Service

Useful Customer Service-Related Phrases
French Phrase English Definition French Phrase English Definition
Service Client Customer Service Espace Client Customer space
Consommation Consumption/usage Dépannage Troubleshooting/repair
Facture/Facturation Bill/Billing Paiement Payment
Souscription Sign up Résiliation Cancellation
Lettre de résiliation Cancellation letter Lettre recommandée avec avis de reception Letter sent by registered post
Service après vente (SAV) Customer service/After sales service Numéro non-surtaxé. Prix d'un appel local Non paying number. Price of a local call